Udendørs bryllupsområde

Anmeldelser af Carmel Mission Inn

3.5 out of 5
Carmel Mission Inn
3665 Rio Rd, Carmel, CA

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 699 af i alt 1291 anmeldelser" "
Bedømmelse på 8 − Udmærket. 325 af i alt 1291 anmeldelser" "
Bedømmelse på 6 − Okay. 143 af i alt 1291 anmeldelser" "
Bedømmelse på 4 − Dårligt. 76 af i alt 1291 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 48 af i alt 1291 anmeldelser" "

9,0/10

Rengøring

8,6/10

Service og personale

8,4/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

6/10 Okay

Jonna

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Værelsets komfort
Disappointing
The reality and the pictures of the hotel are two different things. We were underwhelmed by the rooms and the very small bathroom. The beds are hard, the water takes forever to get warm, there were noise/loud music close by. Then they charged soo much on my creditcard - more than double the amount we had used. We do not recommend this hotel
Overnattede 2 nætter i august 2023
Svar fra Front Desk Staff den 8. aug. 2023
Thank you for your feedback, Jonna. We are sorry to hear you did not have a positive experience. Hotel management will be reaching out to you directly to discuss the charges on your credit card.

4/10 Dårligt

Bill

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
the property is well maintained, and the room was clean and comfortable. However, the room below decided to have a party beginning at 12:30am that went on for 2 plus hours, I reached out to the front desk, and nothing seemed to happen. Another guest brought along their dog which barked nonstop for a few hours while they were out.
Overnattede 2 nætter i maj 2024

4/10 Dårligt

Stephanie

Synes godt om: Service og personale
It was a nice property but they were not ready at 4:00 check in time… service should have been better. It was a clean property, nice rooms but not outstanding!
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 27. maj 2024
Stephanie, thank you for taking the time to share your thoughts. It's great to hear you found the property clean and the rooms nice. Your feedback regarding your check-in experience and service has been noted for further improvement. We're always aiming to enhance our guests’ experiences and appreciate your insights.

10/10 Fremragende

SUSAN, Foster City

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 25. maj 2024
Thanks for the outstanding rating, Susan!We're delighted your time at Carmel Mission Inn was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Fremragende

Barbara

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice room - clean and neat.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 24. maj 2024
Barbara, thank you for sharing your positive experience at Carmel Mission Inn. We're thrilled to hear that you found your room clean and neat. We're looking forward to welcoming you back!

8/10 Udmærket

Catalin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 25. maj 2024
Thank you for the 4-star rating, Catalin!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Carmel Mission Inn. Thank you again for sharing!

8/10 Udmærket

Peter Kwang, Alameda

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Not bad,
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 27. maj 2024
Thank you for sharing your thoughts with us, Peter!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Carmel Mission Inn. Thank you and have a lovely day!

10/10 Fremragende

Kao

Rejste med familie
Synes godt om: Rengøring, faciliteter
Hotel was nice and cozy
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 19. maj 2024
Thanks for the perfect rating, Kao!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Carmel Mission Inn.Have a wonderful day!

10/10 Fremragende

Geoffrey, Lake Oswego

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Room design was a pleasant change from other less unique properties, I am sorry that I did not have the time to enjoy the rest of the facility, the pool looked quite nice…
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 17. maj 2024
Geoffrey, thank you for your thoughtful review of Carmel Mission Inn! We are delighted you appreciated the unique room design. We're sorry you didn't have the chance to enjoy the rest of our facilities, especially the pool. We hope to welcome you back soon so you can experience everything our hotel has to offer.

10/10 Fremragende

Arvind

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very clean and located in the center of valley.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 16. maj 2024
Arvind, thank you for your wonderful feedback about Carmel Mission Inn! We're delighted to hear you enjoyed our clean accommodations and central location. We look forward to hosting you again soon!

10/10 Fremragende

Marissa

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was been refurbished, I like the theme
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 15. maj 2024
Marissa, thank you for your kind words about Carmel Mission Inn. We are delighted to hear you enjoyed the refurbished theme. Thank you for the perfect rating! We look forward to welcoming you back in the future!

8/10 Udmærket

Necker

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean room and everything works.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 15. maj 2024
Necker, thank you for your positive feedback about Carmel Mission Inn. We're glad to hear that you found the room clean and everything in good working order. We look forward to welcoming you back for an even better stay!

8/10 Udmærket

Zachary

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful place, nothing wrong with the facility. Balcony view of the roof below or parking lot was not desirable. Little farther from the beach than I hoped. Not walking distance.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 12. maj 2024
Zachary, it's great to hear that you appreciated the charm of Carmel Mission Inn. We regret that you had concerns regarding the view and the distance to the beach. Your feedback is crucial to us as we continuously strive to improve our guests' experiences. We hope to see you back again, perhaps in one of our rooms with different views.

10/10 Fremragende

Robert

Synes godt om: Faciliteter
I liked the bar/restaurant. Excellent food and the wait s taff and bartender were great.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 12. maj 2024
Robert, we're thrilled to know you enjoyed your dining experience at Carmel Mission Inn. It's particularly encouraging to hear your positive remarks about our delicious cuisine and commendable team members.

6/10 Okay

ABHIJIT

Rejste med familie
Synes godt om: Rengøring, service og personale
Could hear people talking outside late night. Also could smell cigarette smoke , not sure if it was coming from outside.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 7. maj 2024
Abhijit, thank you for taking the time to share your feedback. It's unfortunate to hear about your encounters with noise and an unpleasant odor. Our aim has always been to maintain a pleasant and comfortable environment for our valued guests, and it's regrettable to learn that this was not the case in this instance. We hope for the opportunity to make your next stay more enjoyable.

8/10 Udmærket

samuel

Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 27. maj 2024
Thanks for the 4/5 rating, Samuel!We're happy you had such a lovely stay at Carmel Mission Inn! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Fremragende

Katie

Rejste med familie og småbørn, Rejste med kæledyr
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to bring the pups and stay as a family
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 5. maj 2024
Katie, thank you for sharing your experience at Carmel Mission Inn. It's wonderful to hear that your entire family, including your furry ones, enjoyed their stay. Your kind feedback is instrumental in helping others discover our pet-friendly and family-oriented environment.

6/10 Okay

Jeff

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale
Rude front desk clerk….I guess asking about the difference in booked price vs charged price is not kosher in fashionable Carmel ? And the snarky comment “have you stayed in Carmel?” Was that condescending or what? Oh, and the 6:15am alarm going off was a special touch…really? Doesn’t your cleaning staff check these things? Way over priced for the amenities and the staff!!
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 3. maj 2024
Jeff, thank you for taking the time to share your experience. We're sorry to hear of some discomfort around your interaction with our front desk team and the unexpected wake-up call. Your concerns regarding the room rate and alarm check have been duly noted. Addressing these potential oversights is important for us to improve our guest experiences. While we believe our rates reflect the value we offer, your perspective gives us pause for revisiting this area. We hope your future travels lead to more satisfying accommodations.

10/10 Fremragende

Kryshana

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We only stayed one night, but absolutely loved our time at the Carmel Mission Inn, and will definitely be back here any time we're in the area. First off, the location is fantastic — just walking distance from local boutiques, coffee and a grocery store right across the street in Carmel Valley. But the true magic of this place is the friendliness and kindness of the staff, and all the little details. For us, it was everything from the wooden room keys with sweet little messages to the postcards offered in the lobby, the spacious outdoor seating area, the luxury toiletries, soft towels and robes, and absolute stellar cleanliness and upkeep! The staff was so friendly, accommodating and kind. Every single person we encountered was smiling and sweet! In the past, we've always stayed at little B&Bs when we've visited the area, but Carmel Mission Inn is definitely THE place to go, and we'll be staying here on every trip back in the future : )
Overnattede 1 nat i april 2024

10/10 Fremragende

Roberta

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Customer Service den 29. apr. 2024
Roberta, it's fantastic to see your 5/5 rating for Carmel Mission Inn! Clearly your stay with us left a fantastic impression and we're grateful for that. Thank you once again for choosing Carmel Mission Inn. We look forward to welcoming you back in the future for yet another magnificent stay!

4/10 Dårligt

Tanya

Synes ikke om: Rengøring
Hidden fees charged to my card was double of original shown invoice
Overnattede 1 nat i april 2024
Svar fra Customer Service den 1. maj 2024
Tanya, we're truly sorry to read about the unexpected charges you came across. While our billing process is usually transparent, it appears there might have been a misunderstanding on your end regarding the fee structure. We encourage our guests to reach out to us for any billing queries for swift assistance and clarification. We're committed to ensuring full honesty in all our transactions, so we'll be sure to double-check this for you. Thank you for bringing this to our attention.

10/10 Fremragende

Gary

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, well maintained property and rooms.
Overnattede 5 nætter i april 2024
Svar fra Front Desk den 28. apr. 2024
Thank you for taking the time to leave a review of your recent stay with us! We'd love to welcome you back to Carmel Mission Inn in the future!

10/10 Fremragende

Susan

Overnattede 1 nat i april 2024
Svar fra Customer Service den 17. maj 2024
Thank you for taking the time to leave this wonderful rating, Susan! We hope to see you again soon at Carmel Mission Inn so we can share yet another amazing experience!

10/10 Fremragende

Mark

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great. Everything looks new and everything was clean. Can't ask for more. Fantastic location. Wherever we needed to be, we were no more that 15 minutes away. Highly recommend.
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 27. apr. 2024
Mark, it's wonderful to learn about your positive experience at Carmel Mission Inn. We're pleased to know you appreciated the cleanliness, refreshed aspects of our property, and our prime location. Looking forward to your next visit!

8/10 Udmærket

Brian

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 27. apr. 2024
Thank you for the great rating, Brian!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Carmel Mission Inn. We'd like to share an even better experience with you soon.

10/10 Fremragende

Joshua

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place, would definitely stay again!
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 26. apr. 2024
Joshua, it's wonderful to know that Carmel Mission Inn met your expectations and you're considering us for your future stays! Your high regard is very much appreciated and we look forward to your return visit.

8/10 Udmærket

Brandon

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
It’s very loud late into the night in the area behind the hotel. Other than that and the light switches not working in the room, we had no issues.
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 22. apr. 2024
Brandon, we appreciate you taking the time to share your experience. It's unfortunate to hear about the disturbances you encountered and the problem with your room lights. We value your feedback as it aids us in bettering our services for future guests. Despite these issues, we're glad your overall stay was enjoyable. We hope you’ll consider staying with us again so we can provide a more refined experience.

6/10 Okay

Jennifer

Rejste med familie, Rejste med kæledyr
Synes godt om: Faciliteter
Fees upon fees. Extra $100 dollars for a “pet friendly” room that is non-refundable. Paid on-line for a resort fee. At property had to pay an additional service fee for things as internet etc. Ridiculous! All of this should have been included in the price of the room!!! It wasn’t cheap to begin with!
Overnattede 1 nat i april 2024
Svar fra Customer Service den 21. apr. 2024
Jennifer, it's regrettable to hear that our pricing structure did not meet your expectations. Transparency and clarity are critical to us, and we aim to ensure all costs, including pet-friendly room surcharges and service fees, are evident during the booking process. We value your input and will use it to review our approach. Thank you for bringing this to our attention.

8/10 Udmærket

Jung

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 20. apr. 2024
Thank you for the 4-star rating, Jung!We are delighted to see that you had a wonderful time at Carmel Mission Inn. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Fremragende

Dolores

Overnattede 1 nat i april 2024
Svar fra Customer Service den 2. maj 2024
Dolores, it is wonderful to know that you had a positive experience at Carmel Mission Inn. Thank you for choosing our hotel for your stay.

2/10 Forfærdeligt

Igor

Overnattede 1 nat i april 2024
Svar fra Customer Service den 1. maj 2024
Igor, it would appear that your experience did not meet your expectations. We sincerely regret any inconvenience you may have encountered. Your feedback matters greatly to us and helps us identify areas for improvement. Please feel free to elaborate about your stay, as this could help us to enhance the services and offerings for our future guests.

10/10 Fremragende

Michelle

Overnattede 1 nat i april 2024
Svar fra Customer Service den 29. apr. 2024
Michelle, thank you for your perfect score on Expedia. We're thrilled that Carmel Mission Inn was able to deliver an exceptional stay.

2/10 Forfærdeligt

Veronica

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 1 nat i april 2024
Svar fra Customer Service den 9. apr. 2024
Veronica, it seems you've marked us quite low but haven't provided us with specific details. We're here and willing to listen if you wish to share more information about your stay. This will aid us in understanding where we need improvement. We value your patronage and hope to have the opportunity to address any concerns you might have.

10/10 Fremragende

Israel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 10. apr. 2024
Thanks for the fantastic rating, Israel!It's outstanding we could exceed your expectations during your stay at Carmel Mission Inn. We're all looking forward to your next stay with us.

10/10 Fremragende

Heather

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful property
Overnattede 4 nætter i april 2024
Svar fra Customer Service den 8. apr. 2024
Heather, it's delightful to hear that you appreciate the beauty of Carmel Mission Inn. Thanks for sharing such positive feelings with us!

10/10 Fremragende

Lan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Customer Service den 9. apr. 2024
Lan, thank you for the amazing rating you've given Carmel Mission Inn. We're thrilled you enjoyed your stay and we would love to hear more about your experience. We're eager to welcome you back on your next visit.

8/10 Udmærket

Alondra

Overnattede 1 nat i april 2024
Svar fra Customer Service den 27. apr. 2024
We appreciate your lovely rating, Alondra!The satisfaction of our guests is important to us so we can't wait to see you back again at Carmel Mission Inn soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

6/10 Okay

Deborah

Overnattede 2 nætter i april 2024
Svar fra Customer Service den 25. apr. 2024
Deborah, thank you for taking the time to rate your stay. We value your opinion and strive to ensure every guest has a satisfactory experience. Feedback always helps us improve, so if there were any specific areas you felt could be enhanced, please let us know.

10/10 Fremragende

Betsy

Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 24. apr. 2024
Betsy, it's truly rewarding to hear about your fantastic experience at Carmel Mission Inn. We deeply appreciate the perfect score you granted us. Thank you once again, and we look forward to welcoming you back for another excellent visit.

8/10 Udmærket

Perla

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
nice affordable place to stay and close to everything.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 3. apr. 2024
Perla, your kind words are greatly appreciated. We are delighted that the affordability and convenient location of Carmel Mission Inn enhanced your stay.

10/10 Fremragende

Eric

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very helpful and friendly staff.
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 1. apr. 2024
Eric, it's great to know that you found our team members at Carmel Mission Inn both supportive and amicable. We appreciate your favorable feedback. Additional feedback is always welcome.

10/10 Fremragende

Christine

Overnattede 1 nat i marts 2024
Svar fra Customer Service den 2. apr. 2024
Christine, it's fantastic to hear of your positive experience at Carmel Mission Inn. Your high rating is a tremendous encouragement for our team members!

10/10 Fremragende

Sydney

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We picked this place mostly because it was one of the only places I could cancel last minute just in case! We were so pleased with our rooms, the location, and amenities of our stay! Will definetly look into staying here again next time!
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 31. mar. 2024
Sydney, thank you for sharing your wonderful experience at Carmel Mission Inn. We're delighted to learn that you appreciated your rooms, our prime location, and our amenity offerings. It's fantastic to know you'd consider us for your future stays! We can't wait to welcome you back next time!

10/10 Fremragende

Danny

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything is good!
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 31. mar. 2024
Danny, it's fantastic to hear you had a positive stay at Carmel Mission Inn. Your concise review speaks volumes, and we are pleased you found everything to your liking. We hope to welcome you back soon!

6/10 Okay

Debra

Rejste med partner
Synes godt om: Service og personale
A bit surprised by the quality given the massive price tag. The room was noisy and cold with no heat & the bed was uncomfortable. We were really disappointed in the room. The shining light was a lovely bartender who was very pleasant. Carmel is worth the stop but try staying elsewhere.
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 31. mar. 2024
Debra, we're sorry to hear that your experience didn't meet your expectations. We aim to provide a comfortable and peaceful atmosphere, and it's disappointing to know that wasn't the case during your stay. It's important that all aspects, including temperature control and the comfort of the bed, meet our usual high standards. We're pleased to hear positive feedback regarding our bartender. Your comments are valued and will be used to enhance the overall guest experience in the future.

10/10 Fremragende

Peter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 31. mar. 2024
Thank you for sharing, Peter!At Carmel Mission Inn, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Fremragende

Kristine

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Relaxing area for our first time in Carmel. Perfect and convenient location to explore between Monterey, Santa Cruz and Big Sur. Close to airport and surrounded by supermarkets, gas stations and lots of eateries. Thank you for having us!
Overnattede 4 nætter i marts 2024
Svar fra Customer Service den 29. mar. 2024
Kristine, we're thrilled to hear you enjoyed your first visit to Carmel and found the location of Carmel Mission Inn perfect for your exploration plans. We're delighted that our proximity to various amenities helped to make your stay more convenient. It's wonderful to know that you had a satisfying stay with us.

10/10 Fremragende

Hillary

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Affordable stay option with great amenities. Comfortable room. Good dining options nearby. Close to Carmel and Monterey.
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 28. mar. 2024
Hillary, it is wonderful to hear that you found the Carmel Mission Inn to be a value-packed choice with a convenient location. It sounds like our nearby dining options and comfortable accommodations added positively to your stay. Thank you for your feedback.

8/10 Udmærket

Jeannie

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 26. mar. 2024
Jeannie, we're thrilled to hear that your stay at Carmel Mission Inn was enjoyable. It's wonderful that you appreciated your experience with us. Your additional feedback is greatly welcomed. We’re looking forward to welcoming you back in the near future.

4/10 Dårligt

Samantha

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
We really liked the room we booked with the balcony. Unfortunately we had a terrible sulfur smell coming out of the bathroom and it was leaking into our room. It was overwhelming and we had to end up switching rooms. We were treated as if we were the problem and felt disrespected, the room they switched us to had no balcony. They originally didn’t apologize or inform us we were getting downgraded to a different room with no balcony. We had to ask for some kind of compensation or refund of cheaper rate which they couldn’t provide since we booked through Expedia. Overall it was a nice hotel, front desk staff wasn’t very educated or friendly. The restaurant staff was very pleasant. We liked the breakfast menu and specialty coffees. May give it one more try in the future.
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 25. mar. 2024
Samantha, it's concerning to learn about your experience. We apologize for the issues related to your room facilities. We strive to provide superior accommodations for all guests and regret any misunderstanding that occurred during the room change process. We're seeking to address training needs to enhance our guest dealings at the front desk. It's nice to hear, though, that you found our culinary team members and breakfast offerings enjoyable. Being given another chance to host you in the future will give us the opportunity to deliver a far superior experience.