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Anmeldelser af DoubleTree by Hilton Cape Town - Upper Eastside

4 out of 5
DoubleTree by Hilton Cape Town - Upper Eastside
31 Brickfield Road, Woodstock, Cape Town, Western Cape

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 171 af i alt 365 anmeldelser" "
Bedømmelse på 8 − Udmærket. 148 af i alt 365 anmeldelser" "
Bedømmelse på 6 − Okay. 27 af i alt 365 anmeldelser" "
Bedømmelse på 4 − Dårligt. 12 af i alt 365 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 7 af i alt 365 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

8,2/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Allan

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super hotel. Glimrende service.
Overnattede 1 nat i december 2022
Svar fra Werner Jordaan, Rooms Division Manager den 1. feb. 2023
Dear Allan, thank you for your wonderful feedback. Please do come visit us again. Regards

10/10 Fremragende

Jessica

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Next time in Cape Town will stay again
Overnattede 1 nat i april 2024
Svar fra Werner Jordaan, Rooms Division Manager den 2. maj 2024
Dear Jessica, thank you for your review. It's wonderful to see that you'll be returning.

10/10 Fremragende

Lambert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I like the location and the convinience.
Overnattede 5 nætter i marts 2024
Svar fra Werner Jordaan, Rooms Division Manager den 16. mar. 2024
Dear Lambert, many thanks for taking time to review your most recent stay.

2/10 Forfærdeligt

Martia

Rejste med partner
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The hotel is very dirty and old. The room felt like a jail cell or hospital room. Luckily I was only there for one night. It was so bad, my partner and I didn’t even use the shower or anything. We left as soon as we woke up.
Overnattede 1 nat i marts 2024
Svar fra Werner Jordaan, Rooms Division Manager den 14. mar. 2024
Dear Martia, this is an unfortunate review to read and we are sorry that you left disappointed. Our standard rooms average 26sq.meters in size, with the room you received being slightly over that average. Our Deluxe rooms offer more space and luxury at an average of 35 sq.meters.

8/10 Udmærket

Lugard, West Orange

Overnattede 2 nætter i februar 2024
Svar fra Werner Jordaan, Rooms Division Manager den 14. mar. 2024
Dear Lugard, thank you for your high scoring review of your most recent stay. We hope to welcome you back soon.

10/10 Fremragende

Leonardus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 8 nætter i februar 2024
Svar fra Werner Jordaan, Rooms Division Manager den 4. mar. 2024
Dear Leonardus, thank you for taking time to review your most recent stay with our hotel. We hope to welcome you back soon.

8/10 Udmærket

SYLVIA

Rejste med partner
Synes godt om: Faciliteter
Great property but nothing to do around that area. We were advised on multiple occasions by Taxi /Uber drivers not to walk around that area because it VERY unsafe
Overnattede 5 nætter i februar 2024
Svar fra Werner Jordaan, Rooms Division Manager den 22. feb. 2024
Dear Sylvia, thank you for the feedback related to your most recent stay. It's unfortunate that the taxi driver's views of the area were taken into consideration. The area is as safe as any other Cape Town suburb. We recommend caution after hours, which is unfortunately a realistic view of safety in South Africa.

10/10 Fremragende

Kashmir

Overnattede 1 nat i februar 2024
Svar fra Werner Jordaan, Rooms Division Manager den 21. feb. 2024
Dear Kashmir, thank you for your high scoring review of your most recent stay. Hope to welcome you back soon. Regards

10/10 Fremragende

Cathleen

Overnattede 2 nætter i februar 2024
Svar fra Ashiqah Isaacs den 26. mar. 2024
Dear Cathleen, thank you for the high scoring. We appreciate your feedbackRegards

4/10 Dårligt

jane

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The night staff, mostly manager very rude and unhelpful. I would never stay there again.
Overnattede 3 nætter i februar 2024
Svar fra Werner Jordaan, Rooms Division Manager den 21. feb. 2024
Dear Jane, we are terribly sorry to hear about your experience, our staff generally score very high when we received reviews, please accept our sincerest apology for the experience.

6/10 Okay

Verificeret rejsende

Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Rengøring
Disappointingly Dirty, StainedCarpets for a Hilton
This was my second stay at the Hilton. While the hotel room is great and staff very friendly, the are where the hotel is located is not great. I feel safe and comfortable driving there alone during the day but not so much at night. On this stay my room was prepared to my standards as allergy free and very neat, clean and comfortable. The combo door where the safe was could not be easily opened and closed. What I was very disappointed about was that on the 2nd floor where I was, the corridor carpets were absolutely filthy, stained and unhygienic. It needed a thorough spring cleaning! This level of filth is not in keeping with Hilton hotels as I have stayed in many across the world.
Overnattede 2 nætter i februar 2024
Svar fra Werner Jordaan, Rooms Division Manager den 5. feb. 2024
Dear Anonymous, thank you for taking time to review your most recent stay. We are pleased to share that the entire 2nd floor will be re-carpeted in March'24 lending a new fresh look to the floor. Regards

6/10 Okay

Nthatheni

Overnattede 2 nætter i januar 2024
Svar fra Werner Jordaan, Rooms Division Manager den 5. feb. 2024
Dear Nthatheni, thank you for your review. We hope to welcome you back soon.

10/10 Fremragende

Benediction

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Werner Jordaan, Rooms Division Manager den 5. feb. 2024
Dear Benediction, thank you for your high scoring review. We hope to welcome you back soon.

10/10 Fremragende

IMRAN

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Werner Jordaan, Rooms Division Manager den 5. feb. 2024
Dear Imran, thank you for your high scoring review. We hope to welcome you back soon.

8/10 Udmærket

Prince Ables

Synes godt om: Rengøring, service og personale, faciliteter
I would highly recommend for people staying in Cape Town. This Hotel exceeded expectation, as well as convenient to travel around Cape Town.
Overnattede 6 nætter i december 2023
Svar fra Werner Jordaan, Rooms Division Manager den 5. feb. 2024
Good Afternoon Prince Ables, thank you for your high scoring review and positive feedback. We hope to welcome you back soon

10/10 Fremragende

Setota

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i december 2023
Svar fra Werner Jordaan, Rooms Division Manager den 5. feb. 2024
Dear Setota, thank you for your high scoring review. We hope to welcome you back soon.

8/10 Udmærket

Victor

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Hotel
The hotel was amazingly great. We just had difficulty with the parking, with the height of only 2m, parking for tall vehicles or vehicles with a roof box is very limited
Overnattede 3 nætter i december 2023
Svar fra Werner Jordaan, Rooms Division Manager den 5. feb. 2024
Dear Victor, Thank you for your review. We appreciate the time you've taken to do so. Regards

6/10 Okay

Steven

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Restaurant was excellent. Staff very courteous. Basics such as shampoo, soap, and towels were not replenished. Multiple lights were burnt out
Overnattede 3 nætter i december 2023
Svar fra Werner Jordaan, Rooms Division Manager den 5. feb. 2024
Dear Steven, thank you for your honest review. We appreciate your kind words towards our team. We are equally sorry about the poor replenishing of amenities. Your feedback will be used to improve this service. Regards

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i december 2023
Svar fra Werner Jordaan, Rooms Division Manager den 5. feb. 2024
Dear Anonymous, hank you for your high scoring review. We hope to welcome you back soon.

10/10 Fremragende

Ross

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Caring, helpful staff, nice rooms, outstanding breakfast, nice restaurant
Overnattede 1 nat i december 2023
Svar fra Werner Jordaan, Rooms Division Manager den 5. feb. 2024
Dear Ross, thank you for your high scoring review. We hope to welcome you back soon.

8/10 Udmærket

Rory

Forretningsrejsende
Overnattede 1 nat i december 2023
Svar fra Werner Jordaan, Rooms Division Manager den 5. feb. 2024
Dear Rory, thank you for your review. We hope to welcome you back soon.

8/10 Udmærket

Margot

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i november 2023

8/10 Udmærket

Ramon

Synes godt om: Rengøring, service og personale
Good staff, good breakfast, not a good location
Overnattede 6 nætter i november 2023
Svar fra Werner Jordaan, Rooms Division Manager den 30. nov. 2023
Dear Ramon, thank you for your feedback. Thank you for the kind words towards the team. We are sorry to hear that you did not find our location to you liking, although some prefer to be away from the CBD and yet, close enough to access the many tourist destinations.

4/10 Dårligt

Neevar

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Poor unsafe area. Hotel not bad for price
Overnattede 3 nætter i november 2023
Svar fra Werner Jordaan, Rooms Division Manager den 24. nov. 2023
Dear Neevar, thank you for review. We are sad to see the low score based on your perception of the area. You may find that the many industrial buildings in the area are converted commercial & residential spaces lending to a very unique neighborhood. Regards

10/10 Fremragende

Tanisha

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I was extremely happy with this hotel. The room was excellent, the food was great and the Service was awesome. Please book all your tours with Mr.Abrahams, he made my stay a whole lot easier, he's the life off this hotel and I will definitely go back here because off him. Maliq was very helpful and Anieka in housekeeping was awesome. This is my new found family at Double Tree Cape Town.
Overnattede 6 nætter i november 2023
Svar fra Werner Jordaan, Rooms Division Manager den 24. nov. 2023
Dear Tanisha, thank you for your high scoring review and kind words towards the team. We'll be sure to share your feedback with the team members mentioned, they'll be pleased to see their efforts are noted. We hope to welcome you back soon

10/10 Fremragende

Tanisha

Overnattede 6 nætter i november 2023
Svar fra Werner Jordaan, Rooms Division Manager den 5. feb. 2024
Dear Tanisha thank you for your review. We hope to welcome you back soon. Regards

8/10 Udmærket

Samuel

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful facilities, room service wasn't the greatest, but other than that was excellent.
Overnattede 7 nætter i november 2023
Svar fra Werner Jordaan, Rooms Division Manager den 10. nov. 2023
Dear Samuel, thank you for taking time to review your most recent stay at our property. We appreciate your honesty, allowing us to attend to the areas you've highlighted. We hope to welcome you back soon.

8/10 Udmærket

Emmanuel

Overnattede 2 nætter i august 2023
Svar fra Werner Jordaan, Rooms Division Manager den 27. sep. 2023
Dear Ammanuel, thank you for taking time to review your most recent stay at our hotel.

10/10 Fremragende

Elmarie

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Business trip with an International supplier to SA and well received
Overnattede 2 nætter i august 2023
Svar fra Werner Jordaan, Rooms Division Manager den 28. aug. 2023
Dear Elmarie, thank you for your high scoring review reflecting your most recent stay. We hope to welcome you back soon.

10/10 Fremragende

Elmarie

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Business trip with International customer well received
Overnattede 1 nat i august 2023
Svar fra Werner Jordaan, Rooms Division Manager den 28. aug. 2023
Dear Elmarie, we appreciate the time taken to review your most recent stay at our property.

10/10 Fremragende

Lee

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Incredible suites !
The suites are huge and absolutely stunning
Overnattede 1 nat i juli 2023
Svar fra Werner Jordaan, Rooms Division Manager den 29. jul. 2023
Dear Lee, thank you for high scoring review. We are very pleased to find that you enjoyed the space and luxury our loft suites offer. Regards

10/10 Fremragende

William

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Quiet
Overnattede 4 nætter i juli 2023
Svar fra Werner Jordaan, Rooms Division Manager den 29. jul. 2023
Dear William, thank you for taking time to review your most recent stay with us. We hope to welcome you back soon.

8/10 Udmærket

Talc

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice place
Overnattede 2 nætter i juli 2023
Svar fra Ashiqah Isaacs, Front Office Manager den 3. aug. 2023
Dear Talc, thank you for taking time to review your most recent stay with us. We hope to welcome you back soon.

8/10 Udmærket

Danielle

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A pretty good experience overall
My experience was good overall. Most of the staff was helpful and polite. I did notice however that they treat the white Americans a bit better than Black Americans (friendlier, chattier, engaging), not sure why. The location was definitely more urban, but I felt safe. Grocery store, gas station, a few restaurants, and the highway were all in close proximity. The room was extremely spacious and clean. If I return to Cape Town, this is where I'll likely stay.
Overnattede 7 nætter i januar 2023
Svar fra Ashiqah Isaacs, Front Office Manager den 27. jun. 2023
Dear Danielle, Thanks for staying with us. We appreciate your feedback! We will be addressing your concern - Regards

10/10 Fremragende

Carine

Overnattede 1 nat i juni 2023
Svar fra Werner Jordaan, Rooms Division Manager den 20. jun. 2023
Dear Carine, thank you for taking time to review your most recent stay with us and providing a high score reflecting level of service received. We hope to welcome you bank soon.

10/10 Fremragende

Maria

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing staff Convenient location
Overnattede 1 nat i maj 2023
Svar fra Werner Jordaan, Rooms Division Manager den 20. maj 2023
Dear Maria, thank you for your kind words towards our team and the high score given that reflects your experience.

4/10 Dårligt

Spectrum Brands uk

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
I have been staying at this hotel for over 10 years; this was my first post covid visit; I noted a general demise in the overall aesthetic and standard of appearance; the hotel looks and feels tired and old; furnishings; carpets; walls peeling/dirty paint etc; felt like a hotel in decline and therefore I reflected that in my rating
Overnattede 2 nætter i maj 2023
Svar fra Werner Jordaan, Rooms Division Manager den 20. maj 2023
Thank you Spectrum Brands for your review. We are sorry to hear about your experience and appreciate your feedback. We are pleased to share that we are starting refurbishments soon after the pandemic negatively impacted the hospitality sector.

10/10 Fremragende

Maria

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the area in the urban look and feel of the neighborhood. Everything was great, but I wish that the fitness facility was bigger and cleaner.
Overnattede 3 nætter i maj 2023
Svar fra Werner Jordaan, Rooms Division Manager den 20. maj 2023
Dear Maria, we are pleased to find that you enjoyed your most recent stay with us. Your feedback related to the gym is noticed and wish to share that we are already working on plans to move the gym facility to a larger space in the near future.

8/10 Udmærket

Gregory

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good place. Restaurant is a bit over priced but the food is good.
Overnattede 7 nætter i april 2023
Svar fra Werner Jordaan, Rooms Division Manager den 10. maj 2023
Dear Gregory, thank you for your review.

10/10 Fremragende

Darsel

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My stay here was everything!!! Omg the staff and food there were beyond amazing! The rooms are neat and very clean. I cannot wait to return! Thank you all so so much for everything!!!
Overnattede 2 nætter i april 2023
Svar fra Werner Jordaan, Rooms Division Manager den 25. apr. 2023
Dear Darsel, thank you for your kind words and taking time to review your stay. We hope to welcome you back soon.

10/10 Fremragende

Kelly

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very friendly staff and a beautiful establishment.
Overnattede 5 nætter i april 2023
Svar fra Werner Jordaan, Rooms Division Manager den 25. apr. 2023
Dear Kelly, thank you for your kind words. We hope to see you soon. Regards

8/10 Udmærket

Louise

Overnattede 1 nat i april 2023
Svar fra Werner Jordaan, Rooms Division Manager den 25. apr. 2023
Dear Louise, Thank you for taking time to score and review your most recent stay. Regards

8/10 Udmærket

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
One frustrating problem but overall was good.
We stayed over the long weekend for 3 nights recently. We last minute booked one of the suits on 5th floor. We enjoyed our stay and the price per night is quite reasonable. The room is very big. There is plenty of unsecured underground parking to park your car but you’d need to pay an extra R60 per night as that isn’t included in your room fees. The room is clean and everything is functional. The location is fine, it was a 10-15 minute drive from everywhere we wanted to go. We had a car so we were fine with the location. The only downfall I’d say is that the cleaning lady comes ringing your doorbell then banging on your door every single day at 8.30am then proceeds to open your door when you fail to answer immediately asking to clean your room, which I don’t understand. I’ve never been to a hotel where they ask to clean your room that early in the morning. This is highly frustrating because you’re on holiday and you want to sleep in. On our second morning there she came knocking and opening the door twice and second time at around 10am. On our last day there (check out day), she came knocking and opening again at 8.30am. Not sure how this hotel functions but normally no one bothers you until check out time which was 11am. Management really needs to look into this issue and allow your guests to sleep in.
Overnattede 3 nætter i april 2023
Svar fra Werner Jordaan, Rooms Division Manager den 25. apr. 2023
Thank you for taking time to review your stay and providing so much detail. With the information provided we will investigate and address the concern internally. Our Housekeeping should not disturb our guests so early and for this we are very sorry.

10/10 Fremragende

yannick

Synes godt om: Rengøring, service og personale, faciliteter
Overnattede 6 nætter i marts 2023
Svar fra Werner Jordaan, Rooms Division Manager den 25. apr. 2023
Dear Yannick, thank you for taking time to review your stay. Regards

10/10 Fremragende

Giselle

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great quiet space, should probably consider few suites for long term rentals
Overnattede 9 nætter i marts 2023
Svar fra Werner Jordaan, Rooms Division Manager den 31. mar. 2023
Dear Giselle, thank you for your review of our property and your most recent stay. We appreciate the time you've taken to do so.

10/10 Fremragende

Fiona

Overnattede 3 nætter i marts 2023
Svar fra Werner Jordaan, Rooms Division Manager den 27. mar. 2023
Dear Fiona, thank you for your positive and high scoring review of your stay and our property.

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i marts 2023
Svar fra Werner Jordaan, Rooms Division Manager den 22. mar. 2023
Thank you for providing us with a score for your most recent stay. Regards

8/10 Udmærket

Bjørn

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2023
Svar fra Werner Jordaan, Rooms Division Manager den 9. mar. 2023
Dear Bjorn, thank you for taking time to review our hotel and your most recent stay.

10/10 Fremragende

colin

Overnattede 2 nætter i februar 2023
Svar fra Werner Jordaan, Rooms Division Manager den 5. mar. 2023
Dear Colin, thank you for your high scoring review of your most recent stay at our hotel. We hope to welcome you back soon.

4/10 Dårligt

Mary

Forretningsrejsende
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Important to let the guests know about load shedding and how it would affect the residents. Showering in the dark is unacceptable.
Overnattede 1 nat i februar 2023
Svar fra Werner Jordaan, Rooms Division Manager den 21. feb. 2023
Dear Mary, unfortunately loadshedding affects all South Africans. You may find that there is a printed schedule for loadshedding at Reception for all. 4 Back-up lights are provided per room to ensure you do not have to remain in the dark. These lights are 2 bedside lamps, main bedroom light and the bathroom light. Our 2nd generator covering the entire hotel will be finished with installation in the last week of February 2023.