Dear Carol,Thank you very much for your message !We are happy that you spent a nice stay at our hotel. We hope to have the pleasure to welcome you again in the future.Kind regards,

Hello,Thank you for giving a feedback concerning our establishement.However that would be lovely to add a little comment in addition to the grade, it will help us to improve our quality service.We hope to see you again in our hotel.Best regards,

Bonjour,Nous vous remercions chaleureusement d’avoir pris de votre temps pour nous faire part de votre satisfaction.Nous sommes ravis que vous ayez pu passer un agréable moment au sein de notre établissement et nous espérons vous revoir bientôt !Sincèrement,

Dear Michael,Thank you for choosing our hotel and for sharing this pictures. We are very happy to see that you left us a grade of 8 out of 10.We hope to see you again in our hotel,Kindest regards,The Luxotel Cannes Team

Dear Hanne,Thank you for choosing our hotel and for sharing you experience with us.We are very sorry but all early departure must be paid fully as it is written in your reservation and in the paper you signed at your arrival.We are very sorry to read that you did not like the breakfast. It is made with fresh and home made product every day.We hope to see you again in our hotel,Kindest regards,The Luxotel Cannes Team

Dear Hovik,Thank you for letting us a grade concerning your stay.We hope to see you again in our establishement.Best regards,

Bonjour Jean-Pierre,Nous vous remercions d'avoir choisi notre établissement pour votre séjour ainsi que de nous avoir laissé la note de 8/10.Cordialement,L'équipe du Luxotel Cannes

Dear Daniel,Thank you for choosing our establishement for your stay.We are sorry to read that you felt uncomfortable during your stay. Indeed, some trains can cross during the day however the trains are not crossing 24/7.Best regards,The Luxotel Cannes

Dear guest,Thank you for sharing with us your experience. It's a pleasure to see that you spent a great stay.Best regards,The Luxotel Cannes Team

Dear Fahad,We would like to answer your comment about your stay:First of all, you made a reservation for a privilege room (garden view) on Expedia. When you arrived, you spent some time in the room and then came back to the reception to have a new room because you told us that you didn't like the room and that there was a problem with the sliding door. The reception decided not only to give you another room but also did a free upgrade on a Deluxe room (sea view). After this, you spent again sometime in the room and came back again by saying that you wanted to change again.Our team is always helpful and try to find the best solution. However, respect between guests and our team is important. We always respect our guests, it's our priority. For the check out, you came at 2p.m whereas the check-out is until midday. The reception called you to come downstairs and you came 2 hours later. We didn't charge you a late check-out, our manager was explaining you that you that you needed to do the check-out on time. Indeed, we have arrivals and departure everyday, for our organization with the reception and for cleaning the room we need to have this rule respected. You were aware of all of the conditions. If a guest would like to stay more time in their room or having one extra night, they need to ask the reception first, and according to availability we will answer you.Best regards,The Luxotel Cannes Team

Bonjour Francoise,Nous vous remercions d'avoir choisi le Luxotel Cannes pour votre séjour et de nous avoir laissé la note de 10/10 sur expedia.Cordialement,L'équipe Luxotel Cannes

Dear Richard,Thank you for letting us a comment concerning our establishment. We are happy that you spent a wonderful stay with us.Best regards,

Bonjour,Le Luxotel Cannes vous remercie pour l'attribution de votre note concernant votre séjour.Nous espérons vous accueillir de nouveau.A bientôt,Cordialement,

Bonjour Alicia,Merci d'avoir choisi le Luxotel Cannes pour votre séjour et de nous avoir laissé la note de 5/5.C'est un plaisir de voir que vous avez passé un merveilleux séjour dans notre établissement.A bientôt,

Cher David,Merci de nous avoir attribué une note sur votre séjour passé dans notre établissement. Il est en effet très important pour nous d'avoir des retours de notre clientèle afin de continuellement améliorer la qualité de nos services.Cordialement,

Dear Ariel,Thank you so much for all of these compliments and for giving us a 5/5 grade.We hope to welcome you back.Best regards,

Dear Matthias,Thank you for giving us a feedback concerning your stay.It's always a pleasure to see that our guests spent a nice stay with us.We hope to welcome you back again.

Dear Adama,Thank you for letting us 10/10 grade. We are happy to see that you spent a wonderful stay with us.Best regards,

Dear Mary,Thank you very much for sharing with us your experience. We are delighted to read that you spent a very nice stay. That would be a pleasure to welcome you back.Sincerely,

Dear Pembe,Thank you very much for sharing with us your experience. It's always a pleasure to see that our guests spent a wonderful stay. We hope to welcome you back in the future.

Bonjour Serge,Merci de nous avoir fait un retour sur votre expérience dans notre établissement. Nous sommes ravis que vous ayez passé un merveilleux séjour.Bien cordialement,

Bonjour Marie-Dominique,Merci pour ce commentaire détaillé sur votre séjour et sur les avantages que présente notre établissement.Nous espérons vous revoir bientôt.Cordialement,

Bonjour,Nous sommes très heureux de lire que vous avez passé un fabuleux séjour dans notre établissement.Nous espérons vous y revoir bientôt !Bien à vous,

Dear guest,We are very surprised about your comment. Indeed, you have different pictures of our establishment on Expedia and other platforms to show you how does it looks like.We actually have a residence as neighbours. The residence and the hotel are different. If you had encountered a problem with your room, why not notify the reception? Our team is here 24 hours a day to help you.Our establishment is located 1 minute walk from the beach. All information about our hotel is noted prior to your reservation.Best regards,

Dear Anna Maria,Thank you very much for your message. It's always a pleasure for us to read that you spent a lovely stay in our hotel.We hope to welcome you back soon,

Dear Andreas,Thank you for sharing your opinion concerning our hotel. We are delighted to see that you enjoyed your stay. Thank you for giving us a 10/10 score.We hope to see you again in the future.

Dear Siavash,We are sorry to see that you let us this grade concerning our hotel and we wanted to know why you didn't appreciate your stay in our establishement.Best regards,

Dear Damien,Thank for letting us your opinion concerning your stay. Indeed, we use feedbacks such as yours to improve our quality service.Please note that the fridges are not mandatory on a 4 stars hotel, however we decided to put fridges as a bonus in executive rooms and Junior Suite to make our guests more confortable but for now we did not put them in the rest of our rooms categories.Concerning the menus, thank you for telling us, we will put our menus in each rooms.Concerning the power outage that unfortunately happened on the night of the 28th of July, we are sorry about this inconvenience, actually the entire neighborhood got this problem.We are happy to read that despite the inconveniences mentionned you enjoyed the location and our staff.Best regards,

Dear Joel,Thank you for the grade you left us, we are delighted to read that your stay has gone well.We hope to see you again,Kind regards,

Dear Gabriela,Thank you for choosing Luxotel Cannes for your stay and for taking the time to leave a grade regarding your stay. We are delighted to see that your stay with us has gone well and we hope to have the chance to welcome you back! Best regards,

Dear Ellen,Thank you for choosing Luxotel Cannes for your stay and for taking the time to share your return with us. We greatly appreciated you taking the time to leave a review regarding your stay.We are delighted to read that your stay with us has gone well.It is a pleasure to see that you especially have enjoyed the view and our cocktails.We hope to have the chance to welcome you back! Best regards,

Dear Jan, Thank you so much for your 5/5.Hope to see you again soon in cannes :)Best regards,

Dear Guest,Thank you for taking the time to let us know about your stay with us. We are happy to read that you enjoyed the location of our establishement and the value for money.We sincerely apologize for the inconvenience with the swimming pool.Indeed, we have met some unexpected problems with the swimming pool, and we always prioritize the safety of our guests so we had to fix it as soon as we could. We would like to inform you that the swimming pool has been reopen since the 27th of June.Despite the inconvenience, we hope that you will give us the opportunity to serve you again in the future.Sincerely,The Luxotel Cannes Team

Bonjour,Merci d'avoir choisi notre établissement pour votre séjour et de nous avoir laissé une note. Nous aurions aimé un petit commentaire pour accompagner la note et connaître les points que vous juger à améliorer.Nous espérons vous revoir prochainement,Cordialement,

Dear Guest,Thank you so much for your review.Thank you again for this super 10/10.Hope to see you next time soon.Best regards,

Chère Alexandra,Nous vous remercions très chaleureusement d’avoir pris de votre temps pour nous faire part de votre satisfaction avec cette très belle note.Nous sommes ravis que vous ayez pu passer un agréable moment au sein de notre établissement et nous espérons vous revoir bientôt !Sincèrement,L’équipe de Luxotel Cannes.

Dear Michael,First of all we would like to thank you for taking the time to share with us your experience. We are really sorry for any inconvenience you had to deal with during your stay. Indeed, the swimming pool is in renovations for some time, we could not do otherwise, we prioritize the safety of our guests above all and it is reluctantly that we temporarily prohibit access.We posted the information on all platforms.However, we hope to see you again with us during your next stay.In addition, we are very surprised that there was not a good exchange between you and a person at the reception, we always have positive feedback from our staff and our welcome in general.We hope to see you soon,Kind regards,

Dear James, Thank you for choosing our establishement and for taking the time to leave a grade regarding your stay. We are delighted to see that your stay with us has gone well as you have given us a five-star review.We hope to have the chance to welcome you back! Kind regards,The Luxotel Cannes Team

Dear Yana,Thank you for leaving us your opinion. We use suggestions and feedback to improve ourselves every day.We are happy to read that you enjoyed our restaurant and especially our cocktails. We try to welcome our guests in the best way and provide them the best services.For our organization and as in all hotel establishments, the check out is done until a certain time, our receptionist is just giving the information, if the receptionist is not aware of the extension of the stay, it means it doesn’t appear on our software, so maybe there was just a little misunderstanding.Concerning animals, they are welcome in our establishment but we ask to our guests to respect the common spaces and do not put their animals on the sofa or on the furnitures because it can damage the furnitures but not only, it is a question of hygiene and the fact that if other customers sit on the sofa and they are allergic to animal hair it causes other problems .So yes animals are welcome in our establishment but in compliance with the rules.Thank you for understanding.Best regardsThe Luxotel Cannes Team

Dear guest,Thank you for choosing Luxotel Cannes for your stay.We are happy to see that your stay with us has gone well as you have given us a five-star review.We hope to have the chance to welcome you back! Best regards,The Luxotel Cannes Team

Dear Sonya,Thank you for choosing Luxotel Cannes for your stay and for taking the time to leave a grade regarding your stay. We are delighted to see that your stay with us has gone well as you have given us a five-star review.We hope to have the chance to welcome you back! Best regards,The Luxotel Cannes Team

Dear guest,First of all we would like to thank you for taking the time to share with us your experience. We are really sorry for the loss of your tee-shirt. As we saw with you, and instead the fact that our housekeeping staff doesn’t remember of this item laying on the bed, they checked twice the room and the hotel laundry, sheets by sheets, but unfortunately they didn’t find anything. You have to understand that we did our best to solve this problem.Please know that guest satisfaction is our priority. Our Management and our staff are indeed totally ready to take any steps in order to assist you as soon as a problem is reported.Sincerely,Luxotel Cannes Team.

Bonjour Alexia,Nous vous remercions d'avoir laissé une note et nous sommes ravis de voir que vous avez apprécié votre séjour.Nous espérons vous revoir très bientôt dans notre établissement.Bien à vous,L’équipe Luxotel Cannes.

Dear guest, Thank you for choosing Luxotel Cannes for your stay and for taking the time to leave a grade regarding your stay. We are delighted to see that your stay with us has gone well as you have given us a five-star review.We hope to have the chance to welcome you back! Best regards,The Luxotel Cannes Team

Dear Mattias, Thank you for choosing Luxotel Cannes for your stay and for taking the time to leave a grade regarding your stay. We are delighted to see that your stay with us has gone well as you have given us a five-star review.We hope to have the chance to welcome you back! Best regards,The Luxotel Cannes Team

Chère Daniela, Je vous remercie d'avoir partagé votre experience dans notre hotel. Merci pour cette belle note.Au plaisir de vous recevoir de nouveau, Bien cordialement,

Dear guest, Thank you for choosing Luxotel Cannes for your stay and for taking the time to share your return with us. We greatly appreciated you taking the time to leave a review regarding your stay. We are delighted to read that your stay with us has gone well.It is a pleasure to see that you have enjoyed our rooms of our establishment. We hope to have the chance to welcome you back! Best regards,The Luxotel Cannes Team

Dear Barbara,Thank you for choosing our hotel and for sharing your experience with us. It is a pleasure to read that you liked our hotel, our location in front of the sea and the quality of the food.We hope to see you again in our hotel,Kindest regards,