Hoteller nær Cana Bay Golfklub

"​While the Hard Rock Punta Cana markets itself as a premium, five-star all-inclusive experience, our recent stay fell incredibly short of luxury standards. We spent an entire night with absolutely no running water—meaning no functioning shower, sinks, or toilets. ​What transformed a frustrating maintenance failure into a severe customer service issue was the resort's lack of transparency. When we addressed the issue the following morning with front desk staff members Kimberly and Yeny, they...

"Wow, where do I begin property look abandoned not sure if it was new but no one was there. No service power was off when we first arrived when power finally came on. There was no Wi-Fi. There were bugs all over the place. Hot water would only work for two minutes. Wow, I could go on and on."

"God service"

"Location was good, communicating with the host was easy but overall it wasn’t the cleanest place and due to some other things it should have cheaper"

"Only thing is, the washer didn't work other than that it was nice!"

"Mucho"

" Quiet place. But the owner need to take care of this property. Very bad conditions "

"The owner asked for more in deposit than was in the deal with Hotels.com He also wanted me to pay extra for the electricity after I had stayed there for 2 nights ,not in the contract with Hotels.com I did not agreed with this and did not pay."

"The check in is a nightmare, no staff to guide in the location, to contact is only via WhatsApp and I found out bacause someone told me. We have to pay electricity and a deposit when al ready we in advance paid in full . The electricity was on when we could enter the apartment, 30 minutes later was shut down and by 7 pm came back. Very bad experience. Never more use this kind of concept, there is not value for the money paid. Is better to pay one hotel room with all amenities and solve the...

"☆☆☆☆ The Worst Hotel Experience I Have Ever Had I rarely leave negative reviews, but this experience was so terrible that I feel obligated to warn other travelers. From the moment we arrived, everything went wrong. We were assigned a room with a horrible odor and an air conditioning system that barely worked. The room was uncomfortable, hot, and impossible to enjoy. We reported the issue immediately and were moved to another room, only to find ourselves dealing with similar problems again....

"The room wasn't clean enough. Check-out was abrupt and unfriendly."

"I recently stayed at this hotel with my wife and family, and overall we had a wonderful experience. The service and accommodations were excellent from start to finish. A special thank you to Smelin, the Property Manager, who went above and beyond to ensure we had a memorable stay. We were celebrating my wife's birthday, and the thoughtful welcome amenity prepared in our room was a wonderful touch that made the occasion even more special. Our room was clean, comfortable, and well-maintained...

"Super nettes kleines Hostal, in dem man sich wohl fühlt. Alles ist schön sauber"

"Todo muy bien, lo único negativo es que no todos los restaurantes para cenar cumplen con la expectativa."

"Edward our butler was very helpful during the entire time of our stay!"

"Beautiful property, and host really cared about hosting, worth the money "

"No me gustó las habitaciones olían a humedad algunas no tenían ninguna ventana, tuve que pedir cambio de habitación. Y no tenían ascensor No fue como las fotos realmente."

"I appreciated the communication and professionalism of the staff. They made me feel safe, welcome, and comfortable throughout my stay. I would definitely recommend this property to other travelers."