Udvendig detalje

Anmeldelser af Hotel Spiwak Chipichape Cali

4.5 out of 5
Hotel Spiwak Chipichape Cali
Avenida 6D # 36 N-18, Cali, Valle del Cauca

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 603 af i alt 1002 anmeldelser" "
Bedømmelse på 8 − Udmærket. 232 af i alt 1002 anmeldelser" "
Bedømmelse på 6 − Okay. 81 af i alt 1002 anmeldelser" "
Bedømmelse på 4 − Dårligt. 40 af i alt 1002 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 46 af i alt 1002 anmeldelser" "

9,2/10

Rengøring

9,0/10

Service og personale

8,8/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

GONZALO

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Muy limpio servicio fabuloso muy cordiales
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Lucas

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Always LOVE the Spiwak! Never disappoints!
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Christian

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The property is so much different than what it was in 2018 when I last stayed there. Its straight up crap now. They clean every three days and the beds are so hard they can barely be used! The hotel is all dirty and in general the upkeep is trash. Will never return here again
Overnattede 1 nat i maj 2024

10/10 Fremragende

Olga

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Every single staff member made sure we had a lovely stay, from the front desk to the restaurant, they were kind and courteous, even sending my mom and birthday treat to the room. Perfect choice every time for a break in town, especially with access to shops and a variety of dining options.
Overnattede 2 nætter i maj 2024

6/10 Okay

vanessa

Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is inside at mall very convenient for shopping and many options for restaurants, the cleaning services needs to improve. Breakfast buffet is ok but you can get more options outside.
Overnattede 1 nat i maj 2024

6/10 Okay

Xavier

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room service. The main courses. They just send whatever they had left over. Side dishes were replace arbitrarily with white rice and a day old salad. The. Bread pudding desert is not bread pudding. It’s just a muffin Coffee for breakfast is terrible. Like water. Not hot. Terrible coffee being a Colombian hotel.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Yves

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved everything about my stay. The level of hospitality from the porters, cleaning staff, security officers, dining staff, and front office associates was awesome.
Overnattede 4 nætter i april 2024

6/10 Okay

patricia, Brentwood

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Went here in 2019 before Covid. Going there years later. They have really let that place go. The pillows, towels, bedding , carpet , curtains were all super old
Overnattede 1 nat i april 2024

10/10 Fremragende

carlos

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff are so good
Overnattede 3 nætter i april 2024

6/10 Okay

Jamal

Overnattede 3 nætter i april 2024

8/10 Udmærket

Jose

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The check in should be more faster and use more electronic data
Overnattede 3 nætter i marts 2024
Svar fra HOTEL SPIWAK den 2. apr. 2024
Dear Jose,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 Fremragende

Fernando

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Me gusto porque esta adentro del mall de chipichape excelente porque puedes hacer tus compras y mucho más.
Overnattede 2 nætter i marts 2024
Svar fra HOTEL SPIWAK den 1. apr. 2024
Estimado Fernando,Apreciamos de gran manera los comentarios que ha escrito sobre nuestro hotel, es muy valioso para nosotros contar con su opinión.Agradecemos el tiempo que tomo para escribirnos, y esperamos contar con su presencia en un futuro cercano para brindarle todas las comodidades, haciendo de su estadía una experiencia memorable.

10/10 Fremragende

Lizandra

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i marts 2024

8/10 Udmærket

Felix, Carolina

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location since you are in the heart of the Chipichape mall.
Overnattede 2 nætter i marts 2024
Svar fra HOTEL SPIWAK den 1. apr. 2024
Dear Felix,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

4/10 Dårligt

Edwar, Sarasota

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
The front desk was horrible when I checked in. They demanded my credit card and wrote down the information in a piece of paper where anybody can take a look. they wanted me to sign a blank paper with the credit card information. they demanded an immigration document I did not have and it is not required by local authorities. They photocopy my passport and they got upset when I asked what will you do with the copy once I am gone. They told me that if I don't give up my credit card information in a piece of paper then I cannot staty there. I was forced to stay because it was 11 pm at night. Check out was easy and simple but they kept my credit card information written in a piece of paper. Bad experience overall.
Overnattede 2 nætter i marts 2024
Svar fra HOTEL SPIWAK den 1. apr. 2024
Dear Edward,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

8/10 Udmærket

Rudolph, Denver

Rejste med partner
Synes godt om: Rengøring, service og personale
The mall and use of the rooftop pool Rooms need to be updated and maintained better. better mattresses please.
Overnattede 1 nat i marts 2024
Svar fra HOTEL SPIWAK den 1. apr. 2024
Dear Rudolph,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

2/10 Forfærdeligt

Rick

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was nearly combative. This property is set up to extort as much money as humanly possible from you, kind of feels like you’re like you’re in Vegas. $50 hamburgers at room service. The staff felt like they were troubled to answer a question. Maybe the worst thing this is supposedly one of the nicest hotels in Cali, no hot water, and you had to call the service technician to turn down your air conditioner from your blazingly hot room at arrival Would not be possible to sleep No courtesy for for nothing, I had two tiny bottles of water out of the mini fridge $17 American, at checkout I was shocked, and I asked them since I had no hot water and no I did not bring it to their attention because I enjoy my privacy and I was in and out in 30 secondslol I asked him to waive the water fee for the inconvenience of course not they would not do that they would not get a manager. It is a really uncomfortable property to stay at. They have a sister property across the street, I’m guessing it’s the same go to Holiday Inn. You’ll enjoy it much much more. Oh and their swimming pool. It’s maybe like a kitties pool. lol I asked him to waive the water fee for the inconvenience of course not they would not do that they would not get a manager. It is a really uncomfortable property to stay at. They have a sister property across the street, I’m guessing it’s the same go to Holiday Inn you’ll enjoy it much much more. Oh and they’re swimming pool. It’s maybe like a kitty pool
Overnattede 4 nætter i marts 2024
Svar fra HOTEL SPIWAK den 1. apr. 2024
Dear Rick,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 Fremragende

Samir

Overnattede 3 nætter i marts 2024

6/10 Okay

DANIEL, Port St Lucie

Rejste med partner
Synes godt om: Rengøring, service og personale
Issues with key cards, toilet leaked each time we flushed, issues with air conditioning
Overnattede 7 nætter i marts 2024
Svar fra HOTEL SPIWAK den 26. mar. 2024
Dear Daniel,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 Fremragende

Rudolph, Denver

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice!
Overnattede 2 nætter i marts 2024
Svar fra HOTEL SPIWAK den 18. mar. 2024
Dear Rudolph,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 Fremragende

Dumy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is well kept and maintained the service is wonderful.... the only dislike i didn't get my VIP treatment
Overnattede 3 nætter i marts 2024
Svar fra HOTEL SPIWAK den 18. mar. 2024
Dear Dumy,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 Fremragende

Valentina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024

6/10 Okay

cordell

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location, friendly staff especially security, clean and convenient to everything necessary. If you are staying in Cali it's probably going to be your most comfortable choice.
Overnattede 3 nætter i marts 2024
Svar fra HOTEL SPIRITO den 13. mar. 2024
Dear Cordell,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 Fremragende

Juan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024

6/10 Okay

Sandra

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
The door key keeps discharging and I had to go downstairs several times to recharge. It was a pain!
Overnattede 1 nat i marts 2024
Svar fra HOTEL SPIRITO den 13. mar. 2024
Dear Sandra,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

4/10 Dårligt

FABIAN

Forretningsrejsende
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, service og personale, faciliteter
House keeping should not depend on the length of my stay. I expect my room to be made everyday regardless.
Overnattede 1 nat i marts 2024
Svar fra HOTEL SPIRITO den 13. mar. 2024
Dear Fabian,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

4/10 Dårligt

JORGE

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
The A/C doesnt work to good
Overnattede 3 nætter i februar 2024
Svar fra HOTEL SPIRITO den 13. mar. 2024
Dear Jorge,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 Fremragende

TAL

Overnattede 2 nætter i februar 2024

8/10 Udmærket

Astrid Rocío

Overnattede 4 nætter i februar 2024

10/10 Fremragende

Jose

Overnattede 3 nætter i februar 2024

8/10 Udmærket

Shawn

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
When you called the front desk they sent someone quickly
Overnattede 3 nætter i februar 2024
Svar fra HOTEL SPIRITO den 13. mar. 2024
Dear Shawn,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 Fremragende

Carlos andres

Overnattede 1 nat i februar 2024

10/10 Fremragende

Evelyn, cali

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
El hotel es muy lindo, la comida no estaba muy buena.. pero todo genial
Overnattede 3 nætter i januar 2024
Svar fra HOTEL SPIWAK den 13. feb. 2024
Estimada Evelyn,Apreciamos de gran manera los comentarios que ha escrito sobre nuestro hotel, es muy valioso para nosotros contar con su opinión.Agradecemos el tiempo que tomo para escribirnos, y esperamos contar con su presencia en un futuro cercano para brindarle todas las comodidades, haciendo de su estadía una experiencia memorable.

4/10 Dårligt

Mauricio Alberto

Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The concept is great but the Maintenance is horrible. This hotel never in life is 5 start. Breakfast was cold. Staff need training. There are hotels cheaper with better staff and well maintained facilities
Overnattede 4 nætter i januar 2024
Svar fra HOTEL SPIWAK den 7. feb. 2024
Dear Mauricio,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

6/10 Okay

Gustavo, Coral Sprins

Rejste med familie
Synes godt om: Faciliteter
Hotel need to provide more towels. Most of the time you need to ask for towels. This is a recurrent problem.
Overnattede 1 nat i februar 2024
Svar fra HOTEL SPIWAK den 6. feb. 2024
Dear Gustavo,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

6/10 Okay

Adriana

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 1 nat i februar 2024

8/10 Udmærket

Angeline, Miami Beach

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Located right inside a mall , very convenient and safe . The rooms were also large , though my hair dryer didn’t work and my shower sprayed in a million directions … time for them to clean the shower head of hard water deposits !!
Overnattede 2 nætter i januar 2024
Svar fra HOTEL SPIWAK den 5. feb. 2024
Dear Angeline,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 Fremragende

claudia juliana

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lo mejor la atención con la mascota !!
Overnattede 3 nætter i januar 2024
Svar fra HOTEL SPIWAK den 5. feb. 2024
Dear Claudia,We greatly appreciate the comments he has written about our hotel, it is very valuable for us to have his opinion.We appreciate the time he took to write to us, and we hope to have him present in the near future to provide him with all the comforts, making his stay a memorable experience.

4/10 Dårligt

Juan

Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024

6/10 Okay

PABLO S

Las meseras del restaurante uno se levanta a buscar cafe oh comida y le sacan la mesa para darselo a otra persona que parecen americananas y que le dan buena propinas
Overnattede 3 nætter i januar 2024
Svar fra HOTEL SPIWAK den 29. jan. 2024
Estimado/a Pablo,Gracias por tomarse el tiempo para compartir su experiencia en nuestro hotel. Lamentamos sinceramente que su estancia no haya cumplido con sus expectativas y nos gustaría disculparnos por cualquier inconveniente que haya experimentado. En Hoteles Spiwak, nos esforzamos por brindar un servicio excepcional a nuestros huéspedes y nos apena saber que no logramos cumplir con esto durante su visita. Tomamos en serio todos los comentarios y críticas constructivas que recibimos, ya que nos brindan la oportunidad de mejorar nuestros servicios y proporcionar una mejor experiencia a futuros huéspedes.

8/10 Udmærket

Larry

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bien
Overnattede 1 nat i januar 2024
Svar fra HOTEL SPIWAK den 29. jan. 2024
Estimado/a Larry,Apreciamos de gran manera los comentarios que ha escrito sobre nuestro hotel, es muy valioso para nosotros contar con su opinión.Agradecemos el tiempo que tomo para escribirnos, y esperamos contar con su presencia en un futuro cercano para brindarle todas las comodidades, haciendo de su estadía una experiencia memorable.

10/10 Fremragende

Gustavo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2024

10/10 Fremragende

Julian E

Overnattede 10 nætter i januar 2024

10/10 Fremragende

Hans Günter

Overnattede 1 nat i januar 2024

10/10 Fremragende

luis

Overnattede 1 nat i januar 2024

10/10 Fremragende

norby A

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Saeed

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2024

10/10 Fremragende

Edisson

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Todo muy perfecto y conveniente para los clientes que se hospedan en este hotel
Overnattede 1 nat i januar 2024
Svar fra HOTEL SPIWAK den 15. jan. 2024
Estimado/a Edisson,Apreciamos de gran manera los comentarios que ha escrito sobre nuestro hotel, es muy valioso para nosotros contar con su opinión.Agradecemos el tiempo que tomo para escribirnos, y esperamos contar con su presencia en un futuro cercano para brindarle todas las comodidades, haciendo de su estadía una experiencia memorable.

6/10 Okay

LUIS

Overnattede 1 nat i januar 2024

8/10 Udmærket

Rosiry

Overnattede 2 nætter i januar 2024