Udendørs pool
Tjek tilgængelighed

Anmeldelser af Sonesta Hotel, Tower & Casino - Cairo

5 out of 5
Sonesta Hotel, Tower & Casino - Cairo
3 El Tayaran Street, Nasr City, Cairo

Anmeldelser

7,6

Godt

Bedømmelse på 10 − Fremragende. 166 af i alt 481 anmeldelser" "
Bedømmelse på 8 − Udmærket. 146 af i alt 481 anmeldelser" "
Bedømmelse på 6 − Okay. 97 af i alt 481 anmeldelser" "
Bedømmelse på 4 − Dårligt. 35 af i alt 481 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 37 af i alt 481 anmeldelser" "

8,0/10

Rengøring

7,8/10

Service og personale

7,2/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

7,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Professional and clean
Will definitely return. Recommendable.
Overnattede 3 nætter i oktober 2018
Svar fra Caroline Selim den 6. nov. 2018
Dear Guest, Greetings from Sonesta Hotel, Tower & Casino. We are delighted that you have enjoyed your stay with us. We thank you for sharing your pleasant experience hoping that we will have the opportunity once again to serve you in the very near future. Sincerely Yours, Caroline Selim General Manager

8/10 Udmærket

Ossama

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter

10/10 Fremragende

B. Sørensen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

8/10 Udmærket

Hussam Jabbar Ramadan, Copenhagen -Denmark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfekt beliggenhed
Det var godt , men jeg haaber næste gang morgen mad inkluderet med god rabat.

10/10 Fremragende

Hussam Jabbar, Denmark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk service
Hotelet ligger nær lufthavnen også nær centrum af byen og et flot sted..

10/10 Fremragende

Knud Truelsen, København, Danmark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fine hotel with frindly and service mindet persone
It is the hotel i have used for arveret years and it is of a size tjat you fell velkomne ón

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Ikke det bedste
Ikke det bedste hotel i cairo

4/10 Dårligt

Wala

Overnattede 2 nætter i februar 2024

8/10 Udmærket

Wala

Overnattede 1 nat i februar 2024

10/10 Fremragende

Shadi

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful place to stay at
Overnattede 1 nat i februar 2024
Svar fra Ahmed den 3. apr. 2024
Dear Mr. Shadi,It gives me a great pleasure to know that you had an incredible time with us, The team and I look forward to have the pleasure of welcoming you back soon.Sincerely,Ahmed SobhyAssistant Front office Manager

8/10 Udmærket

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024

8/10 Udmærket

Ishtiaq

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2024

10/10 Fremragende

Ester

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ottima logistica ed organizzazione
Ottima struttura ben posizionata per raggiungere sia il centro sia L aeroporto.Consigliabile
Overnattede 1 nat i december 2023
Svar fra Ahmed den 10. jan. 2024
Dear Guest,Greetings from Sonesta Hotel, Tower & Casino.On behalf of our entire staff here, we would like to thank you for your stay and for sharing your pleasant experience hoping that we will have the opportunity once again to serve you in the very near future.Sincerely Yours,Ahmed NafadFront office Manager

6/10 Okay

Ashish

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring
Overnattede 1 nat i januar 2024

8/10 Udmærket

Magued

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter

4/10 Dårligt

Dishuang

Rejste med familie
Bad service
Very old hotel with limited service, not worth as a 5 star hotel
Overnattede 2 nætter i november 2023
Svar fra Ahmed den 21. nov. 2023
Dear Guest,Thank you for your stay and we apologize for the concerns you have about your experience which we would love to share during your stay so that it could be rectified immediately and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.Warm Regards,Ahmed NafadFront office Manager

4/10 Dårligt

Yonas-Yilikal

Overnattede 7 nætter i november 2023

10/10 Fremragende

yasmin, Clermont

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale
Beautiful property. Staff in lobby totally ignored us. Watched us struggle to lift suitcases down stairs, watched us pull suitcases outside then one employee approached us to load luggages into taxi. We declined his help and told him that they ignored us while we struggled, why pay attention to us now? For a tip?
Overnattede 1 nat i november 2023
Svar fra a den 10. nov. 2023
Dear Mrs. Yasmin,Thank you for your stay and we apologize for the concerns you have about your experience which we would love to share during your stay so that it could be rectified immediately and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.Warm Regards,Ahmed NafadFront office Manager

8/10 Udmærket

Masami

Overnattede 3 nætter i oktober 2023

2/10 Forfærdeligt

Essam

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very Dirty rooms very bad food just a very bad
Overnattede 2 nætter i oktober 2023
Svar fra Ahmed den 13. okt. 2023
Dear Mr. Essam,Thank you for your stay and we apologize for the concerns you have about your experience which we would love to share during your stay so that it could be rectified immediately and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.Warm Regards,Ahmed NafadFront office Manager

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Service og personale
Overnattede 1 nat i september 2023

10/10 Fremragende

Brenda

Overnattede 2 nætter i august 2023

10/10 Fremragende

Hussein Sayed

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The hotel was ok but the food was super bad Not recommended to any one
Overnattede 3 nætter i august 2023
Svar fra Ahmed den 6. sep. 2023
-Dear Mr. Hussein,Thank you for your stay and we apologize for the concerns you have about your experience which we would love to share during your stay so that it could be rectified immediately and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.Warm Regards,Ahmed NafadFront office Manager

8/10 Udmærket

Rania

Overnattede 1 nat i august 2023

8/10 Udmærket

Mohamed

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Not bad
Overnattede 2 nætter i juli 2023
Svar fra Ahmed den 5. sep. 2023
Dear Mr. Guest,It gives me immense pleasure to know that you had an incredible time with us.It was a pleasure to host you. The team and I look forward to having the pleasure of welcoming you back soon.Sincerely,Ahmed NafadFront office Manager

10/10 Fremragende

Nadr

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was very friendly and helpful. Cleaning occurred regularly. Restaurant selection was excellent. Security was excellent. Access to pool was excellent. The rooms were a bit dated and air con could have been slightly stronger. But beds were comfortable. Wifi signal not very strong. Overall this was well worth the money and I would definitely stay there again.
Overnattede 3 nætter i juli 2023
Svar fra Ahmed den 1. sep. 2023
Dear Mr. Nader,Thank you for your stay and we apologize for the concerns you have about your experience which we would love to share during your stay so that it could be rectified immediately and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.Warm Regards,Ahmed NafadFront office Manager

8/10 Udmærket

Parivash

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i juli 2023

4/10 Dårligt

Jessica

Rejste med partner, Rejste i en gruppe, Rejste med familie og småbørn
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff is very rude, expect attitudes. No where to get food later in evening (was refused even just a cup of water for a 7 year old). Very snarky attitudes. Don't get a massage- avoid the spa. Husband and I had a very hard time getting an appointment ('we have availability at noon.... Actually 1... Oops sorry there's a "problem with the room come back at 5pm" ---literally for about 4 separate attempts). Spa staff was nasty, audible gasps and sighs, yelling at each other in Arabic. It was apparent they didn't want to do services. Manager there was nice but his staff are horrendous. Worst massage I've ever had, very unprofessional. No blanket to cover myself, the masseuse left me alone several times with no explanation. She also gave me a head massage (I paid extra) and I had severe head pain through the following day as she had ripped out a great deal of hair while knotting my hair during the attempted "massage". Horrible. Warned the group I was with to not book their services.
Overnattede 8 nætter i juli 2023
Svar fra Ahmed den 1. sep. 2023
Dear Mrs. Jessica,Thank you for your stay and we apologize for the concerns you have about your experience which we would love to share during your stay so that it could be rectified immediately and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.Warm Regards,Ahmed NafadFront office Manager

6/10 Okay

Asil

Synes godt om: Rengøring, service og personale
It was nice
Overnattede 1 nat i juli 2023
Svar fra Ahmed den 1. sep. 2023
-Dear Mr. Asil,Greetings from Sonesta Hotel, Tower & Casino.On behalf of our entire staff here, we would like to thank you for your stay and for sharing your pleasant experience hoping that we will have the opportunity once again to serve you in the very near future.Sincerely Yours,Ahmed NafadFront office Manager

10/10 Fremragende

Ishaq

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2023

6/10 Okay

Adel

Overnattede 3 nætter i juli 2023

2/10 Forfærdeligt

Muzamal

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
No customer service only want money . They just want money worst experience
Overnattede 2 nætter i juli 2023
Svar fra Ahmed den 1. sep. 2023
Dear Guest,Thank you for your stay and we apologize for the concerns you have about your experience which we would love to share during your stay so that it could be rectified immediately and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.Warm Regards,Ahmed NafadFront office Manager

6/10 Okay

Adel

The hotel under the 5 star standards,
Overnattede 1 nat i juli 2023
Svar fra Ahmed den 1. sep. 2023
Dear Mr. Adel,Thank you for your stay and we apologize for the concerns you have about your experience which we would love to share during your stay so that it could be rectified immediately and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.Warm Regards,Ahmed NafadFront office Manager

8/10 Udmærket

Eman

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i juni 2023

10/10 Fremragende

Manal

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very good hotel
Overnattede 2 nætter i juni 2023

10/10 Fremragende

Ayoub

Overnattede 1 nat i juni 2023

10/10 Fremragende

Andrew

Overnattede 2 nætter i maj 2023

10/10 Fremragende

Jackie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My stay at Sonesta Hotel was excellent. The staff was very helpful and friendly. I would rate this hotel as a 5 star hotel. It had 4 restaurants and a bakery separate from the casino.
Overnattede 10 nætter i februar 2023

2/10 Forfærdeligt

Jacqueline

Rejste med familie
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
where is the bed?
Arrived near 11 PM after 30 hours of travel and it took 1.5 hours to deliver a mattress slab for our triple room. Plus several phone calls to remind them. There were only 2 bath towels even though we had a room for three. I had booked the room for three months ago and there is a premium charge.
Overnattede 1 nat i marts 2023

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good
Was good
Overnattede 4 nætter i februar 2023

10/10 Fremragende

Maritza

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2023

6/10 Okay

PerOla

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Please renovate this hotel
Need a renovation. Not like before. Have been here several times......
Overnattede 1 nat i februar 2023

4/10 Dårligt

Sara

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Not as expected Poor
Overnattede 1 nat i januar 2023

10/10 Fremragende

SHENOUDA

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stuff Excellent location
Overnattede 2 nætter i januar 2023

10/10 Fremragende

Pragathi

10/10 Fremragende

Eslam, Kitchener

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was able to accomodate our super early check-in, of course with a fee, as we arrived very early in the day due to the flight awkward time. We had an issue with the room that was assigned to us but upon discussing it with the staff, and customer service, they were able to move us to a better room. I recommend Sonesta to travelers going to Cairo.

6/10 Okay

Eslam, Kitchener

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Good hotel not my first time to stay in it. It seems that the rooms are not consistent in their quality even of the same category (queen superior room). We arrived very early in the day, flight from Toronto landed at 6am, so we were at the hotel at 9am, it was not easy to get a room that early, we needed it t get some rest after the 11hrs flight. The hotel crew was able to fin a room for us by 10:30 am.
Overnattede 1 nat i december 2022

2/10 Forfærdeligt

Karim

Synes ikke om: Service og personale, værelsets komfort
Worst stay ever
Booked for two nights, got 4 calls and one took visit to check me out although I have a reservation for the second night. Room service takes ages to answer the phone. Buttons for turning on off lights not working had to disconnect the lamps.
Overnattede 1 nat i december 2022

6/10 Okay

Monica Rocio

8/10 Udmærket

Boye

Rejste i en gruppe
Synes godt om: Service og personale
Outdated by many years.
The hotel appears to be old worn and torn. Carpets in the room. It may have been a beautiful once but now it really looks outdated and not really worth its price. Its location is not very good for anything except airport transfer. However some of the staff made the stay more memorable with their smiles and happiness.
Overnattede 4 nætter i november 2022