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Anmeldelser af Rydges Esplanade Resort Cairns

4 out of 5
Rydges Esplanade Resort Cairns
209-217 Abbott Street, Cairns North, QLD

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 361 af i alt 1003 anmeldelser" "
Bedømmelse på 8 − Udmærket. 400 af i alt 1003 anmeldelser" "
Bedømmelse på 6 − Okay. 161 af i alt 1003 anmeldelser" "
Bedømmelse på 4 − Dårligt. 52 af i alt 1003 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 29 af i alt 1003 anmeldelser" "

8,4/10

Rengøring

8,6/10

Service og personale

7,8/10

Faciliteter

7,6/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Lars

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i januar 2024
Svar fra Akane den 29. jan. 2024
Dear Lars Thank you very much for your review. We hope to see you in the future. Akane-Guest Service Agent

10/10 Fremragende

Maki

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Maureen den 22. maj 2024
Thank you, for the great review on your stay at Rydges Esplanade Cairns. It is great to see you enjoyed your stay and we look forward to welcoming you back in the future.

10/10 Fremragende

Elaine

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful views, spacious rooms and the staff were very friendly and helpful Dining room offered delicious food
Overnattede 2 nætter i maj 2024
Svar fra Naomi den 20. maj 2024
Dear Elaine,Thank You very much for the feedback given, we will pass it on to our team :)Kind Regards,Naomi - Reception Agent

10/10 Fremragende

VIJAY

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything from customer service, amenities, food options with variety of options in breakfast. Alex and A.V at front desk were amazing. Keep it up guys.. good job
Overnattede 5 nætter i maj 2024
Svar fra Naomi den 18. maj 2024
Dear Vijay,Thank You for staying with us and appreciate your feedback, we will pass it on to our team especially Alex & AK.Kind Regards,Naomi - Reservation Agent

10/10 Fremragende

Ralph

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Naomi den 20. maj 2024
Dear Ralph,Thank You for staying with and appreciate your feedback given!Kind regards,Naomi - Reception Agent

2/10 Forfærdeligt

Ivy

Rejste med familie
Synes ikke om: Rengøring, service og personale
Our check in was 2pm. At 6pm they told us that we couldn’t check in until 8pm… they spent Two hours trying to find us another hotel. I’m really disappointed. It was my nieces 21st party and we missed the food and the start of the party. I got offered breakfast but wasn’t told it closed early
Overnattede 1 nat i april 2024
Svar fra Naomi den 26. apr. 2024
Dear Ivy,We really apologize for the inconvenienced that are happened on your stay, we are trying our best to accommodate guest request & will try our best as well to improve where we lack, appreciate you writing the feedback, we will surely pass it on to our management & team.Kind Regards,Naomi - Reservation Agent

6/10 Okay

Jacqueline

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I like the location of the property. I didn't like that i was not allocated the room i booked, because the hotel oversell their rooms.
Overnattede 1 nat i april 2024
Svar fra Naomi den 26. apr. 2024
Dear Jacqueline,We are very sorry for the inconvenience that occurred during your stay, we will surely share the feedback with the management & team.Kind regardsNaomi - Reservations Agent

6/10 Okay

Jonalyn

Rejste med familie og småbørn
The tv is broken the pool is too much chlorine.
Overnattede 1 nat i april 2024
Svar fra Naomi den 26. apr. 2024
Dear Jonalyn,We are very sorry for the inconvenience that happened during your stay, we will surely pass your feedback to our management & team.Kind regards,Naomi - Reservation Agent

10/10 Fremragende

Susanne Regina

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
The staff were so helpful from front counter to housekeeping to food to maintenance nothing was a problem if you had a problem they were there to help if they could
Overnattede 7 nætter i april 2024
Svar fra Naomi den 21. apr. 2024
Dear Susanne,Thank You very much for the feedback, we appreciate it and thank You for staying with us.Kind Regards,Naomi - Reservation Agent

10/10 Fremragende

Paul

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Customer service was very unique, the receptionist were so nice, helpful, friendly and very fast at problem solving.
Overnattede 1 nat i april 2024
Svar fra Maureen den 17. apr. 2024
We appreciate you taking your time to provide feedback and happy to hear that you had an enjoyable experience with Rydges Esplanade Cairns. We look forward to welcoming you back in the future.

6/10 Okay

Andreas

Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring
Ich musste mehrmals mehr als 10 Minuten auf einen Fahrstuhl warten. Einmal musste ich die Rezeption anrufen. Es kam jemand und hat mich abgeholt. Die Sauberkeit im Badezimmer entsprach nicht meinen Anforderungen. Der Boden wurde anscheinend sehr oberflächlich bis gar nicht gesäubert. Das Zimmer war ansonsten gut ausgestattet und sehr geräumig.
Overnattede 6 nætter i april 2024
Svar fra Naomi den 14. apr. 2024
Dear Guest,We do apologize that you have to wait for elevator for several times & for the cleanliness in the bathroom.We will surely pass on your feedback to management and team.Once again, we appreciate your feedback.Kind regards,Naomi - Reservation Agent

6/10 Okay

Shin

Synes godt om: Rengøring, service og personale
Overnattede 6 nætter i april 2024
Svar fra Bryan den 15. apr. 2024
Thank you for the review. We hope to see you again next time you are in Cairns. Bryan

10/10 Fremragende

Claude, pyrmont

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The view is fantastic!
Overnattede 2 nætter i april 2024
Svar fra Bryan den 10. apr. 2024
Thank you for your great review. We are thrilled that you enjoyed your stay and hope to see you back soon. Bryan

6/10 Okay

Suzuki

Synes godt om: Service og personale
市街地までの立地が子連れには遠かったです。
Overnattede 4 nætter i marts 2024
Svar fra Maureen den 9. apr. 2024
Thank you for your feedback. We look forward to welcoming you back in the future.

10/10 Fremragende

Lindsey

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel. Great air con and generous sized room. Lovely to be able to hire towels for the pool for free.
Overnattede 7 nætter i marts 2024
Svar fra Maureen den 8. apr. 2024
Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay and we look forward to welcoming you back in the future.

6/10 Okay

Dylan

Synes godt om: Rengøring, service og personale
Fantastic service from the staff who do a great job. The building itself and facilities are in need of refurbishment, it looks and feels a bit tired.
Overnattede 5 nætter i marts 2024
Svar fra Naomi den 2. apr. 2024
Dear Dylan,Thank You very much for taking the time to write the review, we really appreciate your feedback, we will surely pass your feedback to our team & management.Kind regards,Naomi - Reservation Agent

10/10 Fremragende

Sacha

Overnattede 2 nætter i februar 2024
Svar fra Maureen den 27. mar. 2024
Thank you for taking time to review your stay with us, we look forward to welcoming you back in the future.

10/10 Fremragende

Janice

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great place for a stopover
Overnattede 1 nat i februar 2024
Svar fra Bryan den 27. feb. 2024
Thank you very much for your great feedback. We can't wait to have you back again next time you are in Cairns. Bryan

10/10 Fremragende

Ian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Closeness to where we needed to go.
Overnattede 1 nat i februar 2024
Svar fra Bryan den 7. feb. 2024
Thank you for your great feedback. We are extremely happy that you enjoyed your stay.

8/10 Udmærket

Jane

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great hotel. 24hr reception was fantastic for late checkin and super early check outs
Overnattede 2 nætter i februar 2024
Svar fra Bryan den 7. feb. 2024
Thank you for your great feedback. We are extremely happy that our night staff were able to help you with what you needed.

10/10 Fremragende

Eddie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice room Sea View.
Hotel is a little away from the center, slightly more than comfortable walking. Room sea view was excellent.. Bar, is a counter that closes at 8:30PM- it was ok.........
Overnattede 4 nætter i januar 2024
Svar fra Alex den 29. feb. 2024
Hi Eddie,Thank you for your feedback. I will pass this information along to our team members

10/10 Fremragende

Siniva

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonder staff and surrounding area including the location
Overnattede 4 nætter i januar 2024
Svar fra Akane den 29. jan. 2024
Dear SinivaThank you very much for your review. We are glad to hear that. We hope to see you again in the future. Akane

4/10 Dårligt

Jose

Rejste med partner
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Need maintenances Tennis courts terrible imposible play Beautiful structure need more maintenance
Overnattede 2 nætter i januar 2024
Svar fra Akane den 30. jan. 2024
Dear JoseThank you for your review. We apologize that it made you unconfortable. we will try to sort it out. Hope to see you again in the future. Akane

8/10 Udmærket

Martina

Synes godt om: Rengøring, service og personale
Overnattede 6 nætter i januar 2024
Svar fra Maureen den 27. mar. 2024
We appreciate your review and look forward to welcoming you back in the future.

8/10 Udmærket

Christine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Unfortunately it rained the whole time I was here so could not do anything
Overnattede 3 nætter i januar 2024
Svar fra Akane Kawamura den 27. jan. 2024
Dear Christine Thank you for your review. We are sorry to hear that you could do anything while you were staying. Hope to see you again and enjoy doing something next time when you come to here. Akane

4/10 Dårligt

Ian

Synes godt om: Rengøring
Rydges cairns
Only 1 out of 3 lifts working, in room phone did not work and extreme condensation in room. Pool needed cleaning.
Overnattede 8 nætter i december 2023
Svar fra Akane kawamura den 10. jan. 2024
Thank you very much for staying with us. We are sorry for bothering telephone not working. We will check the condition of telephone. We hope to see you again in the future.

4/10 Dårligt

Ryosuke, Koshigaya

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
宿泊費用の間違い発生さた際の対処が不適切でした。建物も古く、写真と大きな違いでガッカリしました。
Overnattede 4 nætter i januar 2024
Svar fra Akane den 10. jan. 2024
Dear Mr. ObinataThank you for staying with us.I sincerely apologize that we wrongly settled payment upon check in and made you dissatisfied. We will make sure this won't happen in the future. We have already let the respective department know about your review and concern and will work on it to improve.Thank you for your understanding for settle the rest of payment. Best Regards,

10/10 Fremragende

Virginia

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Comfortable and welcoming. Delicious room service, friendly staff, and convenient location.
Overnattede 4 nætter i december 2023
Svar fra Akane kawamura den 10. jan. 2024
Thank you very much for giving us good review. We look forward to see you again.

8/10 Udmærket

Danny

Synes godt om: Service og personale
Overnattede 5 nætter i december 2023
Svar fra Pauline den 28. dec. 2023
Hi DannyThank you for taking the time to review us. Very much appreciated.

8/10 Udmærket

Janmejoy

Overnattede 4 nætter i december 2023
Svar fra Akane den 15. jan. 2024
Thank you very much for your review. We hope to see you in the future. Akane

8/10 Udmærket

Pelin

Overnattede 9 nætter i december 2023
Svar fra Akane kawamura den 10. jan. 2024
Thank you very much for staying with us. We look forward to see you again.

4/10 Dårligt

Yong

Overnattede 3 nætter i december 2023
Svar fra Akane Kawmaura den 10. jan. 2024
Thank you very much for your review. We are sorry that you were not satisfied with your stay. We look forward to see you in the future.

10/10 Fremragende

Nick

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i december 2023
Svar fra Pauline den 14. dec. 2023
Hi NickThank you for taking the time to review us. Hope to see you again soon.

10/10 Fremragende

Simon

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay
starting to show its age but it still clean comfortable and the staff are excellent
Overnattede 1 nat i december 2023
Svar fra Pauline den 14. dec. 2023
Hi SimonThank you for your amazing review, truly appreciate you staying with us

8/10 Udmærket

Kapil

Overnattede 4 nætter i november 2023
Svar fra Pauline den 28. dec. 2023
Hi KapilThank you for your review, have a great day.

8/10 Udmærket

PAMELA

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location. Walkable to dining options. Easy for Great Barrier Reef excursions
Svar fra Akane den 13. feb. 2024
Dear Pamela Thank you for your review. We are glad that you enjoyed staying with us. We hope to see you again. Akane

6/10 Okay

Matthew

Synes godt om: Service og personale
Overall was an average experience compared to other hotels with similar ratings. The hotel also had minor upgrades going on that we were not aware of at the time of booking.
Overnattede 2 nætter i november 2023
Svar fra Naomi den 25. nov. 2023
Dear Mr. Matthew,Thank you for taking the time to write your feedback for us.We really appreciate it.We wil share your feedback among our team.Thank You & Best regards,Naomi - GSA

10/10 Fremragende

Karen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
If you’re like us and really only need a good night’s sleep at a reasonable price bc you spend your bucks on outings and adventures this is a great choice!
Overnattede 1 nat i oktober 2023
Svar fra Bryan den 24. okt. 2023
Thank you for your feedback. We are glad you enjoyed your stay and can't wait to have you back.

10/10 Fremragende

danny

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel i was upgraded and stayed on the top floor with beautiful views of the beach The staff were super friendly and helpful My plane was delayed for four hours and so staff allowed me to check out later Definitely would recommend Rydges Hotel Cairns!
Overnattede 5 nætter i oktober 2023
Svar fra Bryan den 18. okt. 2023
Thank you so much for the great feedback. We are extremely happy you enjoyed your stay and can't wait to see you again.

8/10 Udmærket

Katie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Close to everything with a short walk along the esplanade. The only issue was the room was a bit run down, the room definitely needed upgrading. Also when I turned the fan in the room it would trip all the power in the room.
Overnattede 7 nætter i oktober 2023
Svar fra Naomi den 17. okt. 2023
Dear Katie,Thank You very much for staying with us.We appreciate your feedback, and we will escalate that to our management.Best Regard,NaomiReservation Agent

8/10 Udmærket

Dean

Overnattede 2 nætter i oktober 2023
Svar fra Maureen den 6. nov. 2023
Thank you we appreciate you taking to time to review Rydges Esplanade Cairns. We are happy to hear you enjoyed your stay.

10/10 Fremragende

Ayumi

Overnattede 3 nætter i oktober 2023
Svar fra Maureen den 4. nov. 2023
The staff and I thank you for taking the time to review. We are very happy to hear that you enjoyed your stay with us at Rydges Esplanade Cairns.

8/10 Udmærket

Kenneth

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
An excellent stay overall. If I had to find a criticism then it would be that the decor was a little dated and could use a little ‘refreshment’. That must not detract from this excellent stay with really friendly and efficient staff. The hotel has a great location providing easy walking to the city and the harbour. Excellent value for money and I would certainly be happy to stay there again.
Overnattede 4 nætter i oktober 2023
Svar fra Arada den 13. okt. 2023
Dear Valued guest,We very appreciate for your feedback. And we looking forward to seeing you soon.Yours Faithfully,Arada Elle

10/10 Fremragende

Anoop

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Decent accomodation, need a bit of rejuvenation
Overnattede 1 nat i september 2023
Svar fra Bryan den 3. okt. 2023
Thank you for your feedback. We can't wait to see you next time you are in Cairns.

8/10 Udmærket

Jane

Rejste med partner
Synes godt om: Service og personale
The position was great. The only thing I could fault was the entrance gate and fence to the pool. Very dirt!!
Overnattede 4 nætter i september 2023
Svar fra Andrea - Reception den 30. sep. 2023
Dear Jane,Thank you for your review and we really appreciate your feedback, and we will share with our team.We hope to welcome you back again soon. Regards

8/10 Udmærket

Corrine

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Short walk to the esplanade and boardwalk.
Overnattede 1 nat i september 2023
Svar fra Bryan den 25. sep. 2023
Thank you for your feedback. We can't wait to see you the next time you are in Cairns.

8/10 Udmærket

Deirdre

Synes godt om: Rengøring, service og personale
The room was overall pretty good, but not for an executive upgrade. However, we did enjoy the complimentary wine, thank you Rydges! We liked the balcony but it had no chairs, no table & could of done with a paint. I’d suggest bring your own plates and cutlery, there were none provided in the room. The pillows were very flat and too high if you used 2. The staff were lovely, gave us more pillows, (the same flat type though) and told us we could borrow kitchen items from the restaurant. The king bed was very comfortable. The bathroom was a good size but could’ve done with an upgrade as it was basic. Although, I have to say, as we booked through Expedia the price was fairly reasonable and all up we enjoyed our stay.
Overnattede 5 nætter i august 2023
Svar fra Camilo Finlez den 6. sep. 2023
Dear Deirdre,Thank you, we really do appreciate your feedback and we will share with our team. We hope to see you again soon. Regards

10/10 Fremragende

Brian

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We liked staying at this property. The kids had their separate space with bunkbeds, although their room could have used a door. The rooms were spacious and quiet. One of the negatives was visiting in winter, as the rooms did not have heating nor the pools. The property is also several blocks from the main tourist spaces, so we had to drive to eat, shop, etc.
Svar fra Kurii - Reception den 31. aug. 2023
Hi Brian, Thank you very much for staying with us. We really appreciate you taking the time to share your rating with us. We hope to see you again soon

10/10 Fremragende

RushworthHardware, Rushworth

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely stay. Friendly staff. Great facilities
Overnattede 6 nætter i august 2023
Svar fra Courtney den 27. aug. 2023
Thank you for your lovely review. We are so glad to know you enjoyed your stay at Rydges Esplanade Resort. We look forward to welcoming you again in the future. Courtney - Guest service Agent

10/10 Fremragende

Kathryn

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Best friendliest staff in the world! Loved the pool and the meal options. Wish I could have stayed longer for the atmosphere and the locality.
Overnattede 14 nætter i august 2023
Svar fra Reception Kurii den 24. aug. 2023
Hi Kathryn, Thank you so much for your amazing feedback. We appreciate your kind words. We will pass your comments on to our team. Best regards,