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Anmeldelser af Britannia Palace Hotel Buxton & Spa

4 out of 5
Britannia Palace Hotel Buxton & Spa
Palace Road, Buxton, England

Anmeldelser

7,2

Godt

Bedømmelse på 10 − Fremragende. 253 af i alt 1001 anmeldelser" "
Bedømmelse på 8 − Udmærket. 331 af i alt 1001 anmeldelser" "
Bedømmelse på 6 − Okay. 201 af i alt 1001 anmeldelser" "
Bedømmelse på 4 − Dårligt. 133 af i alt 1001 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 83 af i alt 1001 anmeldelser" "

7,6/10

Rengøring

7,4/10

Service og personale

7,0/10

Faciliteter

6,6/10

Overnatningsstedets tilstand og faciliteter

7,0/10

Miljøvenligt

Anmeldelser

6/10 Okay

Teresa

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale
Very good location. Close to station. Beautiful premises with lovely public areas. Room basic but ok. Service is poor. Long wait for breakfast items as they were constantly running out. Long W for one coffee machine for so many guests. Staff not responsive n seem used to the same negative feedback.
Overnattede 2 nætter i maj 2024
Svar fra Palace Hotel Reception den 28. maj 2024
Dear Teresa,Thank you for your review of your stay at the Palace Hotel. We appreciate you taking the time to let us know your thoughts, and please rest assured we will send this feedback over to the appropriate teams Best Wishes

6/10 Okay

Omar

Rejste med partner
Synes godt om: Service og personale
Basic hotel. Be under no illusion - it should not be 4*. Very surprising- 3* is more reasonable.
Overnattede 2 nætter i maj 2024
Svar fra Palace Hotel Reception den 28. maj 2024
Dear Omar,Thank you for your review of your stay at the Palace Hotel. We appreciate you taking the time to let us know your thoughts, and please rest assured we will send this feedback over to the appropriate teams Best Wishes

8/10 Udmærket

Raymond

Synes godt om: Service og personale
Nice
Overnattede 1 nat i maj 2024
Svar fra Palace Hotel Reception den 26. maj 2024
Dear Rob, Thank you for your review and we are glad to hear you had a lovely stay :)Best Wishes

4/10 Dårligt

Ian

Synes ikke om: Overnatningsstedets tilstand og faciliteter
The rooms are very tired and shabby in places. It takes a long time for hot water to come through if at all. There is constant noise from extractor fans all night long.
Overnattede 2 nætter i maj 2024
Svar fra Palace Hotel Reception den 26. maj 2024
Dear Ian,Thank you for your review. I am very sorry to hear that you were not happy with your stay. Please rest assured that we will pass on this information to the relevant teams, and we do appreciate your time in writing a review

8/10 Udmærket

William

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The hotel is extremely convenient to the town and in a beautiful dominant position. Parking is easy and reasonably priced and the staff were polite and helpful. Through circumstances we didn't eat there so cannot comment in regard to food. Only adverse comments are the size of the room - we had to sidle past the bed and the untidy area visible through the window to the rear of the property. Value for money.
Overnattede 1 nat i maj 2024
Svar fra Reception Team den 21. maj 2024
Dear William,Thank you for your review and for staying with us a the Palace Hotel. We are glad too hear that you had a wonderful stay, and apologise that the room wasn't up to your standard. We can see that you booked a compact double room, which might be why your room wasn't a bigger size, but we are sorry about the view outside the property. I will send your feedback to the correct team, and thank you again for your stay :)

10/10 Fremragende

Helen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy to get to with parking.All clean and updated. Nice to use pool and sauna.
Overnattede 1 nat i maj 2024
Svar fra Palace Hotel Reception den 21. maj 2024
Dear Helen,Thank you for your review and we are glad to hear you had a wonderful stay :)

10/10 Fremragende

Sue

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Check in really easy . Parking was great and included in price . Room was very clean Breakfast was v good
Overnattede 1 nat i maj 2024
Svar fra Palace Hotel Reception den 20. maj 2024
Dear Sue,Thank you for your review and we are glad to hear you had a great stay :)

8/10 Udmærket

Graham

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I don't like being charged parking when you staying at the hotel and and spending money at the bar and meals
Overnattede 1 nat i maj 2024
Svar fra Palace Hotel Reception den 19. maj 2024
Dear Graham, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

8/10 Udmærket

Alan

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The building was impressive outside but would benefit from some work and tidying up around the outside seating area. The reception area was quite impressive with very well kept lounge areas with comfy well kept furniture. Loved the chandler and staircases. Our room was quite disappointing in that it was very dated and the furniture was cheap. The mattress certainly required changing for a new one, although the bedding was clean. The bathroom, although quite large, again was very dated. There were exposed water pipes above the basin which were corroding at the bottom. The shower was over the bath and there was no safety handle for anyone who was unsteady on their feet having to stand in the bath to have a shower. I personally do not like showers over baths as it is a safety issue as I well know.
Overnattede 1 nat i maj 2024
Svar fra Palace Hotel Reception den 19. maj 2024
Dear Alan, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

8/10 Udmærket

Steve

Synes godt om: Rengøring, service og personale
A very impressive building. Bathroom a bit tired looking and taps stiff or leaking but a lovely location in the heart of Buxton. Only real gripe was that I was asked to pay extra for everything. Parking was an extra £5.00, use of the pool Is extra and breakfast was £24 extra! So I ate elsewhere.
Overnattede 1 nat i maj 2024
Svar fra Palace Hotel Reception den 19. maj 2024
Dear Steve, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

6/10 Okay

Angela

Rejste med partner
Standard room very small window in room opened onto the air conditioning which got very load int the middle off the night waking up with headache. Had to pay for parking even though you was a guest which you would expect to be free also had to pay for pool facilities with all the little extra maybe book a higher rated accommodation but overall enjoyed the weekend in Buxton itself
Overnattede 2 nætter i maj 2024
Svar fra Palace Hotel Reception den 19. maj 2024
Dear Angela, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

10/10 Fremragende

john

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good price good location room was nice
Overnattede 2 nætter i maj 2024
Svar fra Palace Hotel Reception den 19. maj 2024
Dear John, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Best Wishes

10/10 Fremragende

Naseem

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location beautiful hotel excellent customer service
Overnattede 1 nat i maj 2024
Svar fra Palace Hotel Reception den 19. maj 2024
Dear Naseem, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Best Wishes

6/10 Okay

Jean

Rejste med partner
Synes ikke om: Faciliteter
I found the whole experience ordinary. I thought at breakfast it was unsafe people walking around with hot drinks when small children are around. I certainly won't be staying there again or recommending.
Overnattede 1 nat i maj 2024
Svar fra Palace Hotel Reception den 19. maj 2024
Dear Jean, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

8/10 Udmærket

Ron

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Fantastic historic and grand building, excellent staff, great full English breakfast.
Overnattede 1 nat i maj 2024
Svar fra Palace Hotel Reception den 19. maj 2024
Dear Ron, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Best Wishes

6/10 Okay

David

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Stopped 2 nights first nights evening meal was good second night meal was terrible maid my partner sick full of salt maid our stay disappointing
Overnattede 2 nætter i april 2024
Svar fra Palace Hotel Reception den 19. maj 2024
Dear David, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

8/10 Udmærket

Philip

Forretningsrejsende
Excellent value for money. Only small problem was the extractor in the bathroom constantly on,and the radiator in the room made a hissing noise when turned up?
Overnattede 1 nat i april 2024
Svar fra Palace Hotel Reception den 19. maj 2024
Dear Phillip, Thank you for your review of the Palace Hotel, we are glad you had a great stay. We will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts :) Best Wishes

2/10 Forfærdeligt

peter

Rejste med partner
Synes ikke om: Service og personale
The hotel in itself was lovely, but seriously lacking in facilities and service. First issue was that we couldn't call the hotel to discuss some needs we had before arriving. No direct telephone to hotel. On arrival we checked in and went to get some drinks only to be told we could not charge anything to room for payment in morning, payment at point of order was required. Later we thought we'd go to the pool for a swim, but there wasn't anyone on pool desk to give us access or take payment, we left after about 20 mins - hotel reception said the duty staff had probably gone to get more towels!!! After a very nice evening out we returned to our room and headed to bed for the night only to be woken up around 1a.m. to a full fire alarm going off. Needless to say we got up and quickly put some clothes on to evacuate the building; on arriving at the staircase to exit building ourselves and a number of other guests found a porter coming up the stairs telling us to go back to bed it's probably someone smoking in their room. Bearing in mind that there are over 100 rooms in this old building we felt this approach from staff was not acceptable and we promptly returned to our room and had a chat about the situation, we felt that our personal safety could be in jeopardy so we chose at around1.30am to pack up our belongings and return home.
Overnattede 1 nat i marts 2024
Svar fra Palace Hotel Reception den 19. maj 2024
Dear Peter, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

8/10 Udmærket

Teresa

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i april 2024
Svar fra Palace Hotel Reception den 19. maj 2024
Dear Teresa, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Best Wishes

8/10 Udmærket

Carolyn

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Easy to park and walk to local amenities
Overnattede 1 nat i april 2024
Svar fra Palace Hotel Reception den 19. maj 2024
Dear Carolyn, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Best Wishes

4/10 Dårligt

Chris

Rejste med partner, Rejste i en gruppe
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Very conveniently placed for walking into Buxton but rooms are totally depressing. Our room, 304, had no working heating and no heating or heated towel rail in the small, cramped bathroom. The lift is grindingly slow. Breakfast was good however and staff friendly. So, convenient, but that's about all.
Overnattede 1 nat i april 2024
Svar fra Palace Hotel Reception den 19. maj 2024
Dear Chris, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

2/10 Forfærdeligt

stuart

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Public areas ok. Rooms very tired. Needs a major overhaul. Could be a jewel in the crown of Britannia Hotel group. A real shame.
Overnattede 2 nætter i april 2024
Svar fra Palace Hotel Reception den 19. maj 2024
Dear Stuart, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

10/10 Fremragende

martin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very friendly staff ,good food shower,bath,toilet spotless short walk into town and train station well recomended
Overnattede 2 nætter i april 2024
Svar fra Palace Hotel Reception den 19. maj 2024
Dear Martin, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Best Wishes

4/10 Dårligt

Stephen

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
The whole experience was marred by the extremely uncomfortable bed. It was like sleeping on a wooden plank. It is a shame as the bedroom was spacious and very clean and tidy as was the bathroom. First impressions were poor, I think we drew the short straw with a receptionist who didn't even know the checkout time nor the parking arrangements so our first impression was second rate. The menu for available food reads more like a timetable. Certain foods between certain times e.g. no sandwiches after 5-30. No wonder foreigners think we are a joke. If you want a swim, non of the lockers work. Notice at the door reads if it's raining "please borrow a umbrella" instead of "AN umrella". Drinks menu reads "alcohol free larger" instead of "LAGER". Petty, perhaps but we may as well have it all. Like I said, it's a shame, as with a little attention it could be a wonderful hotel. As it is it's more like Fred Karno's circus. No return visit planned.
Overnattede 2 nætter i april 2024
Svar fra Palace Hotel Reception den 19. maj 2024
Dear Stephen, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

4/10 Dårligt

Dale

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This place is old, run down, limited food, poor HVAC. Yes it is a "golden oldie". The only advantage is it is price competitive in this resort town- and it needs to be so to have any chance.
Overnattede 2 nætter i marts 2024
Svar fra Palace Hotel Reception den 19. maj 2024
Dear Dale, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

10/10 Fremragende

John

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Another excellent stay at this beautiful period hotel. It’s like going back in time. The decor of the huge guest recreational areas is so calming, and the restoration of the historic past faultless. Food is of good quality but this area seems a little chaotic to the otherwise effortless running of the rest of the hotel. This is our second visit in March and will definitely be coming back. 👍
Overnattede 2 nætter i marts 2024
Svar fra Palace Hotel Reception den 19. maj 2024
Dear John, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Hope to see you soon :) Best Wishes

8/10 Udmærket

Simon

Rejste med partner
Synes godt om: Rengøring
The hotel must have been lovely at one time but it’s looking tired in places but had the potential to be truly grand.
Overnattede 1 nat i marts 2024
Svar fra Palace Hotel Reception den 19. maj 2024
Dear Simon, Thank you for your review of the Palace Hotel, we are glad you had a great stay. We will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts :) Best Wishes

8/10 Udmærket

Gareth

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Really good value for money overnight stop.
Overnattede 1 nat i marts 2024
Svar fra Palace Hotel Reception den 19. maj 2024
Dear Gareth, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Best Wishes

6/10 Okay

Charlie

Synes godt om: Rengøring, service og personale
Basic room, friendly staff.
Overnattede 1 nat i marts 2024

6/10 Okay

Ian

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale
Public rooms very nicely decorated, bedroom (116) had its main decor revamped but was let down by some 'shabby' fitments. Main 'gripes' were that the evening meal menu outside the dining room bore no resemblence to the food on offer inside! Although the breakfast buffet was very good. Also, not happy about having to pay for car parking and wi-fi in rooms...
Overnattede 1 nat i marts 2024

10/10 Fremragende

Pete

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Apart from my typical old man's fumble with the key card, a most enjoyable stay occured.
Overnattede 1 nat i februar 2024

8/10 Udmærket

andrew

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is the second time I have stayed here and I like it. It has obviously been a grand place in the past and it retains some nice features. With a building like this it is difficult not to notice some little things that need attention. However I have had two of the best nights sleep ever when staying here. The bed was super comfortable and massive. The staff are very friendly and helpful. Breakfast is extra but that wasn't a big deal and I have paid more for less in other places.
Overnattede 1 nat i februar 2024

6/10 Okay

Julie M

Synes godt om: Værelsets komfort
Mixed bag
The bathroom was tired and dated, there was a charge to use wifi in the room, there was a charge to park your car in the carpark. There was a charge to use the hotel swimming pool (!). None of this was explained or seemed apparent at time of booking. The receptionist at checkout was just plain rude when asked a question about car parking. I've never left a bad review before and we are really easy going people but I didn't think the price we paid justified all this. The hotel itself is lovely and the other waiting staff were friendly and welcoming.
Overnattede 2 nætter i februar 2024

8/10 Udmærket

Liam

Synes godt om: Rengøring, service og personale, værelsets komfort
Absolutely fine stay for the room rate that I paid, was outdated and room was a little chilly so was grateful for blanket and heating in room was decent. All in all, a no frills hotel that could do with a refurb that is in keeping in its time. Cracking location and impressive entrance/lobby. Would absolutely stay again.
Overnattede 1 nat i februar 2024

6/10 Okay

Stephen

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Stayed in room 167, tv not tuning into any channels. Phoned hotel up 3 times no answer. Went down to reception phoned again and it was only when i pressed the bell did a young lad came out the back saying he just heard it. He changed our room straight away to room 54. It took nearly 10 mins for hot water to come through to the bath. On the plus side tv was working. No wifi in room unless you pay, its 2024 move with the times! Expensive breakfast at £12 on the day you arrive or £15 the morning you decide to have it. Better to go 5 mins into Buxton and use a local cafe.
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Anthony

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely stsy
Beautiful hotel, grand looking reception. Clean, big bedroom with an absolutely massive bathroom for a standard room
Overnattede 1 nat i februar 2024

8/10 Udmærket

David

Overnattede 1 nat i februar 2024
Svar fra Palace Hotel Reception den 19. maj 2024
Dear David, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Best Wishes

6/10 Okay

Keith

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Was okay but a few things we were disappointed with: 1. WiFi is chargeable per day and you have to pay per device. That means every phone in your party. Since mobile reception was pretty poor in the area, this seemed cynical. 2. The gym was also extra (as were the rest of the health facilities) but the wording of the booking implies it is included (no mention of extra charges). 3. You have to request housekeeping. Whilst I understand this is probably to reduce waste and cost, would have been nice for the check-in team to point that out. Returning to your room in the evening to discover you are still out of the basics is a bit frustrating. The point is that those things are included in almost all other hotels so it’s a bit of a surprise and a gotcha.
Overnattede 2 nætter i februar 2024

8/10 Udmærket

Suzanne

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Lovely building (obviously aged) and grounds. Staff very friendly. Breakfast selection good. Room OK, clean but lacked sockets.
Overnattede 1 nat i februar 2024

10/10 Fremragende

christopher

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderful one night stay.
Wonderful one night stay, from parking to check out everything was just simple and straight forward, very pleasant staff. Room was roomy and cosy, spotless and ideal. Many thanks
Overnattede 1 nat i februar 2024

6/10 Okay

Pete

Synes godt om: Rengøring
Not a four star stay!
Not really a 4* experience. We’d decided to gloss over some of the failings …. even probably the worst view we’ve ever had. However, staff attitude can make a poor or average stay a good stay. One rude member of staff can also let the rest of the team down. The hotel obviously has a problem with the room card entry system …. and no, the card wasn’t kept anywhere near my phone!!
Overnattede 2 nætter i februar 2024

8/10 Udmærket

andrew

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
This is a very grand old building and a really enjoyable place to stay. It has some areas that could do with a bit of mending and if that kind of thing is really important to you it might affect your view. I was in a standard double and the facilities were great the bed was very comfortable and massive. We had a meal in the evening which was very good and reasonably priced. The big plus was the staff. There were not very many in the hotel but they were very helpful and friendly. Overall an enjoyable stay in a grand old hotel that could do with some love. Again staff were a massive plus point. Well done guys.
Overnattede 1 nat i februar 2024

10/10 Fremragende

Anthony

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024

10/10 Fremragende

Jamie

Overnattede 1 nat i februar 2024

8/10 Udmærket

Daryl

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is a wonderful example of years past, the design and architecture and the great condition the hotel is testament to the quality of the build all those years ago
Overnattede 1 nat i februar 2024

6/10 Okay

Elaine

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Very cean but tired. No bedside table at one side of the king-size bed. Television did not work.
Overnattede 1 nat i februar 2024

10/10 Fremragende

Janet

Beautiful hotel
Overnattede 1 nat i februar 2024

6/10 Okay

kim

Overnattede 1 nat i februar 2024

6/10 Okay

Lynn

Overnattede 1 nat i januar 2024

8/10 Udmærket

Janet

Overnattede 1 nat i januar 2024