Butlin Road

DO NOT BE DECEIVED BY THE PRETTY PHOTOS OF THE FRONT OF THE PROPERTY Worst stay we’ve ever had. We checked in and went straight out, after getting back at 1am the hotel was locked and nobody was around to let us in, we searched and shouted for 10 minutes by going round the back of the hotel (I cut my leg on a thorn bush trying to find a way in) and then finally somebody appeared just as we were about to decide we would sleep out in the car park. The room itself was disgusting as the tv didn’t work, neither did any of the electrics and the bedside lamp was unplugged as there wasn’t even a socket for the lamp to be plugged into. Arguably the worst of all is the the Hotel Manager, Vincenzo had promised a refund on the room after realising all of the failures of our 1 night stay only to tell us we had to go through Expedia and to then deny all claims once Expedia got in touch with him. This really was an awful decision for us to stay here and I cannot explain how grotty the rooms were, although the outside of the front does look like nice, seriously, find somewhere else!!!

Perfect location! Quaint spot just outside of the city centre close to UoB. Sam and reception staff incredibly friendly. We could have chatted for hours if we didn't have an itinerary of things we needed to complete before the end of the day! Would definitely recommend a stay here.

Really good property to book out. Good communication with owners when needed