Hello Sharon, Thank you for your response I do understand that your time is important so I thank you for leaving us a response. In your review I see that you stated there was garbage in your room and in the hallway when you checked in, here at the Aloft we strive to give our guest an welcoming and clean environment and I highly apologize that that wasn't the case for you. I have passed this information on to our housekeeping management team to ensure that this is an isolated incident.

Hello Mike,I'm truly sorry to hear you had such a horrible experience. You should not have had to wait that long to be checked in. We have been working with our staff to practice better customer service skills. I hope you give us another chance to change your mind of our property. Best Regards,

Thank you for choosing to stay with us, we hope to see you again.

Dear Lindsay, we are sad to see you your rating, please reach out to us we would like to hear from you.

Dear Grace, thank you so much for staying with us and sharing your experience. We are glad to hear you enjoyed our location and found our accommodations to your liking. Come back to stay again soon!

Dear Shawn, thank you for staying with us for your rating. We are glad to hear that you enjoyed your stay, we hope to see you again soon.