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Anmeldelser af Bromsgrove Hotel & Spa

4 out of 5
Bromsgrove Hotel & Spa
Birmingham Road, Marlbrook, Bromsgrove, England

Anmeldelser

7,2

Godt

Bedømmelse på 10 − Fremragende. 259 af i alt 1003 anmeldelser" "
Bedømmelse på 8 − Udmærket. 336 af i alt 1003 anmeldelser" "
Bedømmelse på 6 − Okay. 179 af i alt 1003 anmeldelser" "
Bedømmelse på 4 − Dårligt. 130 af i alt 1003 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 99 af i alt 1003 anmeldelser" "

7,4/10

Rengøring

7,6/10

Service og personale

7,2/10

Faciliteter

7,0/10

Overnatningsstedets tilstand og faciliteter

6,8/10

Miljøvenligt

Anmeldelser

6/10 Okay

Cleve

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The TV was annoying because on all but a very few channels it kept asking for a card or voucher number. Still we didn't go to a hotel to watch TV so that wasn't a crisis. What did rankle was waiting 90 minutes (90 MINUTES) for a basic dinner of fish and chips to be served in the restaurant. It was ordered around 6.30pm which doesn't seem an awkward time slot.
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

James

Overnattede 1 nat i april 2024

4/10 Dårligt

Sharon

Rejste med partner
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The executive suite advertised was not what we got. Room very cold, carpet worn & dirty. Bed just ordinary no red bedding very disappointed. There was nothing executive about this room . Reported on arrival that the chair in the room was broken , no one came to investigate. Bay window dirty very poor.

8/10 Udmærket

Teresa

Forretningsrejsende
Synes godt om: Rengøring
Disabled area for parking very muddy needs to be cleaned unsafe .
Overnattede 3 nætter i februar 2024

10/10 Fremragende

Paul

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024

10/10 Fremragende

Paul

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024

8/10 Udmærket

David

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024

8/10 Udmærket

Barbara

Synes godt om: Rengøring, service og personale, faciliteter
I didn't eat here so can't comment on the quality of the food or service in the restaurant. Check in was fairly easy, my room was big and well appointed. I took a star off because the bathroom could do with some attention - the toilet is old and worn and the trim around the edge of the sink is worn and unsightly. Check out was easy. Parking was easy. The price was good - cheaper than Premier Inn and on the whole, better appointed. I would recommend this hotel if you don't have 5* expectations and are not a perfectionist/nit picker.
Overnattede 1 nat i februar 2024

8/10 Udmærket

Graham

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good value hotel
Good sized room, clean and tidy. Room 0113 bathroom was a bit small. Breakfast was good and plenty to hoose.
Overnattede 1 nat i februar 2024

4/10 Dårligt

Verificeret rejsende

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Disapointed.
I wasn’t greeted by staff at reception desk and they finished their conversation before acknowledging me. No details were given about my stay, just key given and room number (meant walking backwards and forwards to the gym due to not initially taking required slip). Toilet in room was dirty. Hairs in the shower. All mugs were dirty and beds uncomfortable.
Overnattede 1 nat i februar 2024

4/10 Dårligt

mahesh

Forretningsrejsende
Synes ikke om: Service og personale
I was disappointed with the overall condition and service of the hotel. Apart from paying for the spa but also for the Wifi.
Overnattede 1 nat i februar 2024

10/10 Fremragende

Graham

Overnattede 1 nat i februar 2024

10/10 Fremragende

Rachel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff member marie was so lovely and helpful on front desk
Overnattede 1 nat i februar 2024

8/10 Udmærket

daniel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice stay
Overnattede 1 nat i februar 2024

8/10 Udmærket

Verificeret rejsende

Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024

8/10 Udmærket

Ashley

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice hotel with big rooms
Nice hotel with big rooms for good price. Gym and pool also very good
Overnattede 3 nætter i januar 2024

10/10 Fremragende

lisa

Overnattede 2 nætter i januar 2024

8/10 Udmærket

Jordan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Paul

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024

10/10 Fremragende

Lisa

Overnattede 1 nat i januar 2024

10/10 Fremragende

Alleyne

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024

2/10 Forfærdeligt

Emma

Synes ikke om: Rengøring

8/10 Udmærket

Heather

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

10/10 Fremragende

Jordan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything’s was amazing just the bed had a dent in the middle.
Overnattede 1 nat i december 2023

8/10 Udmærket

Christopher

Overnattede 1 nat i december 2023

10/10 Fremragende

Mary Grace

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good service and nice hotel! Friendly staff
Overnattede 1 nat i december 2023

10/10 Fremragende

Saif

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Very nice and convenient for family with swimming pool and gym at reasonable extra price. Wiuld definitely recommend. Staff very friendly and helpful.
Overnattede 3 nætter i december 2023

8/10 Udmærket

Paul

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A basic hotel with clean spacious rooms.
Overnattede 1 nat i december 2023

10/10 Fremragende

Paul

Overnattede 1 nat i november 2023

6/10 Okay

Paul

Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Lobby toilets need sorting, very dirty and stained floor, basins and taps need replacing and a deep clean of whole area.
Overnattede 1 nat i december 2023

10/10 Fremragende

Sajid

Overnattede 5 nætter i november 2023

8/10 Udmærket

Gilberto Da

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
the reception was area and the rooms are big
Overnattede 1 nat i november 2023

8/10 Udmærket

Paul

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
The bathroom was tired and needed a refurbishment.
Overnattede 1 nat i november 2023

10/10 Fremragende

Iqbal

Overnattede 1 nat i november 2023

8/10 Udmærket

Gils

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A perfect place who like peace. Highly satisfied and happy.
Overnattede 1 nat i november 2023

10/10 Fremragende

Jason

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff are super friendly and helpful. The only problem was the shower head needs replacing as it was rusted and outdated
Overnattede 1 nat i november 2023

8/10 Udmærket

Daniel

Overnattede 1 nat i november 2023

8/10 Udmærket

Mellanie

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Ok stay
Room was a bit awkward as bed was sideways to the tv. Had a shower in the morning and half way through it was as if the water had run out, just trickling.
Overnattede 1 nat i november 2023

10/10 Fremragende

martin

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Single night trip for business
The hotel is very grand and the room I had was very big. There were tea and coffee making facilities in the room. The restaurant had very nicely cooked food and good choices and there was a very good self service buffet breakfast
Overnattede 1 nat i november 2023

8/10 Udmærket

Darren

Overnattede 1 nat i november 2023

2/10 Forfærdeligt

James

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bad for business customers
Have to pay for everything including Wi-Fi even in exec room which was £7 per night. Unable to add food to the room bill and have to pay separately. Expensive. Breakfast not worth the money everything is very greasy. Orange juice warm. Room is very dated. Smell of damp coming from bathroom. Tiny TV. Volume button didn’t work on TV remote. 2 uncomfortable chairs in an exec room and cheap fridge just dumped on the counter with an annoying buzz all the time. Will not be staying here again.
Overnattede 1 nat i november 2023
Svar fra reception den 15. nov. 2023
Good evening, we're very sorry you didn't have a good experience when you stayed, please accept our apologies, I have passed on your comments to the departments.

10/10 Fremragende

Chijioke

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The entrance hall was amazing and lots of leaves to rest, especially after a long journey
Overnattede 2 nætter i november 2023

8/10 Udmærket

Kevin

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Good for the price accommodation in the middle of the country. Property was a bit tired but the staff were upbeat, helpful and made it good value.
Overnattede 1 nat i november 2023
Svar fra reception den 11. nov. 2023
Thank you for your feedback, we hope to see you again soon.

6/10 Okay

Jordan

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Stayed a number of times based on location. Parking is limited, rooms basic but functional. Internet in most rooms is terrible as is any mobile signal. Was fined for making a mistake on the car parking system last time (defaults to 1 night stay).
Overnattede 2 nætter i oktober 2023
Svar fra reception den 11. nov. 2023
Thank you for your feedback, we hope to see you again soon.If you have a parking fine even though you have paid, please let us know and w can get this sorted.Regards

8/10 Udmærket

David

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Review
Nice stay friendly helpful staff..
Overnattede 2 nætter i november 2023
Svar fra reception den 11. nov. 2023
Thank you for your feedback, we hope to see you again soon.

10/10 Fremragende

Philip

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very upmarket for the price. Clean and comfortable.
Overnattede 1 nat i november 2023
Svar fra reception den 11. nov. 2023
Thank you for your feedback, we hope to see you again soon.

10/10 Fremragende

Callum

Overnattede 1 nat i oktober 2023
Svar fra reception den 11. nov. 2023
Thank you for your feedback, we hope to see you again soon.

8/10 Udmærket

Judith

Synes godt om: Faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The price is what I liked. Being able to add on swim, dinner etc. I assume that the state of the hotel reflects the price? It’s obviously in need of a facelift. The staff were lovely and friendly and that made it a good stay!
Overnattede 1 nat i oktober 2023
Svar fra reception den 11. nov. 2023
Thank you for your feedback, we hope to see you again soon.

4/10 Dårligt

Karen

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our room needs updating especially bathroom. The receptionist checked us in but gave no information of facilities, times for meals etc. Also failed to inform us that the restaurant was fully booked for evening meal. We went for our evening meal waited to be seated by member of staff as notice requested (why is that notice there), to be told they were full with functions, go to bar area!!! We asked bar person if they were putting England game on TV response, don’t know… if there’s BT games on we’ll see…. WHAT KIND OF ANSWER IS THAT!!! Very poor and rude customer service.
Overnattede 1 nat i oktober 2023
Svar fra reception den 11. nov. 2023
Thank you for your feedback, we apologise for any inconvenience caused on this occasion, we do hope you will come back again, we will also offer you free parking and leisure by way of an apology, please mention my name.MarieReception supervisor

10/10 Fremragende

Charlie

Overnattede 1 nat i september 2023
Svar fra reception den 11. nov. 2023
Thank you for your feedback, we hope to see you again soon.