Udsigt fra overnatningsstedet

Anmeldelser af Rydges South Bank

4.5 out of 5
Rydges South Bank
9 Glenelg Street, South Bank, South Brisbane, QLD

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 602 af i alt 1008 anmeldelser" "
Bedømmelse på 8 − Udmærket. 275 af i alt 1008 anmeldelser" "
Bedømmelse på 6 − Okay. 72 af i alt 1008 anmeldelser" "
Bedømmelse på 4 − Dårligt. 37 af i alt 1008 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 22 af i alt 1008 anmeldelser" "

9,4/10

Rengøring

9,0/10

Service og personale

8,8/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i marts 2019
Svar fra Justin van Grootveld den 25. mar. 2019
Dear Michael, Thank you very much for your great rating. We hope to welcome you back in the near future. Warm regards, Justin van Grootveld Hotel Duty Manager

10/10 Fremragende

michael

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
To have a view on the sixth floor even was just amazing a big thank you to the saff for how nice and professional the staff was they definitely set the standard for hotels in Brisbane
Overnattede 1 nat i maj 2024

10/10 Fremragende

Hillary

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Within walking distance of shopping, markets, train station and Suncorp. Great view of river with all the amentities we needed for our weekend stay.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Sue

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
Particularly liked the pool area Very centrally located to shows especially Staff very friendly second time staying would stay again
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Stephen

Overnattede 2 nætter i maj 2024

10/10 Fremragende

Patricia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Daisy

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love staying at Rydges, very close to South Bank pools, bars and restaurants, only a few mins walk across the road. This is our 4th stay within the last 6 months!
Overnattede 4 nætter i april 2024
Svar fra James Mackintosh den 8. maj 2024
Hi Daisy - Thanks for your review and thrilled to see you had a wonderful stay with us. We look forward to welcoming you back with us again soon.

10/10 Fremragende

DAMIAN

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location, lots of food places near by.
Overnattede 1 nat i april 2024
Svar fra James Mackintosh den 2. maj 2024
Hi Damian, Thanks for your feedback on your stay with us! I'm thrilled to hear that you had a wonderful stay. We hope to welcome you back with us in the future!

10/10 Fremragende

Narender

Overnattede 1 nat i april 2024

8/10 Udmærket

Robert

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Centrally located in South Bank
Overnattede 1 nat i april 2024
Svar fra James Mackintosh den 30. apr. 2024
Hi Robert, thank you for your feedback on your recent stay with us! We hope to welcome you back in the near future!

8/10 Udmærket

Guy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra James Mackintosh den 30. apr. 2024
Hi Guy, thank you for your feedback on your recent stay with us! We hope to welcome you back in the near future!

10/10 Fremragende

Shannon

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved how close to everything this hotel is and the room was lovely and staff were friendly
Overnattede 2 nætter i april 2024
Svar fra James Mackintosh den 30. apr. 2024
Hi Shannon, thank you for your feedback on your recent stay with us! Its pleasing to read the team you encountered were friendly and helpful. We hope to welcome you back in the near future!

10/10 Fremragende

Mark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra James Mackintosh den 30. apr. 2024
Hi Mark, thank you for your feedback on your recent stay with us! We hope to welcome you back in the near future!

10/10 Fremragende

Ashlee

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Extremely happy with our stay here, a very convenient, affordable yet lovely hotel.
Overnattede 1 nat i april 2024
Svar fra James Mackintosh den 30. apr. 2024
Hi Ashlee - Thank you for your lovely feedback on your recent stay with us. We are so glad to see you loved your stay and we look forward to welcoming you back in the future!

10/10 Fremragende

Shannon

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautifully located in the heart of Brisbane
Overnattede 1 nat i april 2024
Svar fra Yutaro Inaba den 26. apr. 2024
Thank you for taking the time to provide feedback from your stay. I am glad that you enjoyed your stay with us at Rydges Southbank Brisbane. We are looking forward to seeing you again!

10/10 Fremragende

Richard

Overnattede 1 nat i marts 2024
Svar fra James Mackintosh den 30. apr. 2024
Hi Richard, thank you for your feedback on your recent stay with us! We hope to welcome you back in the near future!

4/10 Dårligt

David

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Could nopt access room service Saturday 23rd March due to them being too busy.
Overnattede 2 nætter i marts 2024
Svar fra James Mackintosh den 27. mar. 2024
We apologize for the inconvenience you experienced with room service with the extended wait times - your patience is upmost appreciated. Thank you for your understanding, and we hope to serve you better next time.

10/10 Fremragende

Cynthia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Will stay again. Room was wonderful, clean and the beds very comfortable. Great location close to shopping, food and entertainment.
Overnattede 2 nætter i marts 2024
Svar fra James Mackintosh den 20. mar. 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our room wonderful, clean, and the beds comfortable. We're also pleased that you appreciated our convenient location close to shopping, food, and entertainment.We look forward to welcoming you back for another wonderful stay in the future!

10/10 Fremragende

David

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The rooms were really nice, exactly like the pictures. Amazing view and the staff/service was exceptional. Our flight was canceled and we got re-booked on an earlier flight, they already had our room ready when we arrived and allowed us to check in straight away. Great stay!
Overnattede 3 nætter i marts 2024
Svar fra James Mackintosh den 20. mar. 2024
Thank you for your wonderful review! We're thrilled you enjoyed our rooms and the exceptional service provided by our staff. We're glad we could accommodate your change in plans smoothly. We look forward to welcoming you back soon!

8/10 Udmærket

Emma

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i marts 2024
Svar fra Yutaro Inaba den 11. mar. 2024
I am glad to hear you had a good stay with us at Rydges Southbank Brisbane and thank you very much for taking time to leave your feedback! I hope we will see you soon!

4/10 Dårligt

Lisa

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Great area to stay in,room was nice but right from the get go there was a lack of service. We arrived at 5.30 pm and on check in I asked were the pool was as we were dying to have a swim to unwind. We were told the pool closes at 6pm but the pool bar stays open till 10 pm. We were very disappointed as we chose a property with a pool so we could swim in the evenings as we had full days. I have never stayed in a hotel with a pool that closed before 10pm either. Reason for early close - lack of staff. Ok so will have a cocktail and get in part of the plan,dump bags in room go down only to be told hurry up bar closes at 6.30 ! I said I was told 10pm , no lack of staff closing at 6.30. We would have had dinner there but by this point we’re getting sick of the hotel culture and unsure of if they could cope with dinner. Had a great dinner out, came back around 8.30 got to our room went to make a cup of tea , only cups , rang down asked for mugs they said will send some up. Three quarters of an hour later rang down again they said they were coming but short staffed ! Never came ! If they don’t have them just say so , don’t leave people waiting ! In the morning I asked at reception and she apologised and said I’ll send some up , two more cups NOT mugs were on the bench.We had to get takeaway cups in the end. Also I had medication on the bathroom bench next to the glass to take next day and it was thrown out by the cleaning staff. We walked away from there shaking our heads.
Overnattede 2 nætter i marts 2024
Svar fra James Mackintosh den 11. mar. 2024
Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience and disappointment you faced during your stay. It's disheartening to hear about the lack of service and miscommunication you encountered, particularly regarding the pool hours and availability of amenities like mugs. Your feedback is incredibly valuable to us, and we will address these issues with our team to ensure that they do not happen again in the future. We understand that these lapses in service marred your experience, and we truly regret any frustration they caused. Please know that your concerns have been heard, and we are committed to improving our services to provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future and demonstrate the high standard of service we aim to provide.

10/10 Fremragende

Diana

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good location and modern rooms. I stayed there already for the second time and got a really nice and very big room.
Overnattede 1 nat i marts 2024
Svar fra Katelyn Newman den 9. mar. 2024
Good morning Diana,Thank you for staying with us again at Rydges South Bank and so glad to hear that you enjoyed your stay. We greatly appreciate the feedback and hope to welcoming you back again soon.Kind regards,Katelyn Newman

8/10 Udmærket

Michelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024
Svar fra James Mackintosh den 1. mar. 2024
Thanks for your feedback Michelle!

10/10 Fremragende

Edwina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very close to restaurants
Overnattede 1 nat i februar 2024
Svar fra James Mackintosh den 28. feb. 2024
Thanks for your feedback Edwina!

6/10 Okay

Carly

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Property was in a great location. However tv remote was faulty so could not access any hotel information. Room was not stocked with milk or cups, spoons for tea & coffee & we had no access to breakfast as it is all done thru the tv remote which was faulty.
Overnattede 1 nat i februar 2024
Svar fra James Mackintosh den 28. feb. 2024
Thank you for your feedback. We're glad you enjoyed our great location. We apologise for the inconvenience with the faulty TV remote and the lack of stocked amenities in your room. Your comments will be addressed to ensure improvements are made. We hope to welcome you back for a more seamless experience.

10/10 Fremragende

Trevor

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lovely stay
Overnattede 4 nætter i februar 2024
Svar fra James Mackintosh den 28. feb. 2024
Thanks for your feedback Trevor!

10/10 Fremragende

Brendan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra James Mackintosh den 28. feb. 2024
Thanks for your feedback Brendan!

10/10 Fremragende

Roshni Devi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I l o ved staying at Rydges Southbank Hotel and would recommend to others. Very happy with the hotel and room
Overnattede 3 nætter i februar 2024
Svar fra James Mackintosh den 28. feb. 2024
Thank you for your wonderful feedback! We're thrilled to hear that you loved your stay at Rydges Southbank Hotel and that you would recommend us to others. Your satisfaction is our priority, and we're delighted that you were very happy with the hotel and your room. We appreciate your recommendation and look forward to welcoming you back on your next visit.

10/10 Fremragende

Richard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great
Overnattede 2 nætter i februar 2024
Svar fra James Mackintosh den 28. feb. 2024
Thanks for your feedback Richard!

4/10 Dårligt

Verificeret rejsende

Forretningsrejsende
Synes godt om: Værelsets komfort
Housekeeping
Rydges serves a purpose in being the closest hotel to the Brisbane Convention Centre. But never in all my years travelling have I had a housekeeper enter my room while I was in the bathroom having a shower and ask whether I wanted housekeeping. The fact that it was 8.30am in the morning and I was getting ready for a conference defeats the whole purpose of staying there. Never again.
Overnattede 3 nætter i februar 2024
Svar fra James Mackintosh den 28. feb. 2024
Thank you for sharing your experience with us Shelley. We apologise for the inconvenience and intrusion you experienced during your stay. Your feedback is valuable, and we'll address this issue internally to ensure it doesn't recur in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay.

8/10 Udmærket

Xanthe

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was perfect - plenty of powerpoints for allllll the devices, shower with excellent water temperature and block out blinds for a nice sleep in!
Overnattede 2 nætter i februar 2024
Svar fra James Mackintosh den 26. feb. 2024
Thank you for your feedback Xanthe!

8/10 Udmærket

Bradley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra James Mackintosh den 28. feb. 2024
Thanks for your feedback Bradley!

10/10 Fremragende

Marcus

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was exceptional and so was the service
Overnattede 2 nætter i februar 2024
Svar fra James Mackintosh den 26. feb. 2024
Thank you for your feedback Marcus!

10/10 Fremragende

Victoria

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent stay. We stayed as a party of 3 with a wheelie, despite being a normal room, we could still access the room and the shower chair went over the toilet ok. We did not use the shower, only a quick O/N stay.
Overnattede 1 nat i februar 2024
Svar fra James Mackintosh den 26. feb. 2024
Thanks for your review Victoria on your recent stay with us. I am pleased to read you had a wonderful stay!

10/10 Fremragende

Patsy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024
Svar fra James Mackintosh den 28. feb. 2024
Thanks for your feedback Patsy.

10/10 Fremragende

Amy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent service and facilities
Overnattede 2 nætter i februar 2024
Svar fra James Mackintosh den 26. feb. 2024
Thank you for your feedback Amy!

10/10 Fremragende

Shayne

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Most comfortable bed in Brisbane!
We would definitely recommend for a quiet, comfortable, and central stay right at the conference center. The food was excellent and the breakfast very tasty. The beds were so comfy I slept better than at home! The room we had was very spacious, with excellent amenities.
Overnattede 3 nætter i februar 2024
Svar fra James Mackintosh den 26. feb. 2024
Thanks Shayne for your amazing feedback and it does read that you had a fantastic stay. We look forward to welcoming you back soon.

2/10 Forfærdeligt

victoria

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Horrific customer service
Great hotel but absolutely shocking service with hotels.com. I need a receipt to be reimbursed by my company and it's been over a week chasing it. It hasnt been emailed to me and trying to phone the landline with my details and the robot is saying it cant find my booking. Going in circle. It's just an horrific customer service. Never again.
Overnattede 1 nat i februar 2024
Svar fra James Mackintosh den 26. feb. 2024
Hi Victoria - This may be something you need to speak to hotels.com directly as your review is based on your stay at the hotel.

10/10 Fremragende

Bruce

Overnattede 1 nat i februar 2024
Svar fra James Mackintosh den 27. mar. 2024
Thank you for your feedback!

8/10 Udmærket

Daryl

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra James Mackintosh den 26. feb. 2024
Thank you for your feedback Daryl!

10/10 Fremragende

Ashleigh

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff were excellent, room was very big and spacious, more than enough room for pram and portacot, amazing for families with young kids
Overnattede 1 nat i februar 2024
Svar fra James Mackintosh den 26. feb. 2024
Thank you for your feedback Ashleigh!

10/10 Fremragende

Sarah

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Short stay made very enjoyable and easy by great staff at Check In / Check Out, Valet Service Team and ladies servicing rooms. Nice view of the city. Will definitely stay here again.
Overnattede 1 nat i februar 2024
Svar fra James Mackintosh den 26. feb. 2024
Thanks Sarah for the wonderful feedback in all areas. Its pleasing to read the team really looked after you during your stay. We hope to welcome you back soon.

8/10 Udmærket

Kylie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was spacious, was a shame about the view of a roof and wall Of building next door given we booked many months in advance. Breakfast was great.
Overnattede 1 nat i februar 2024
Svar fra James Mackintosh den 26. feb. 2024
Thank you for sharing your feedback. We're pleased to hear you found the room spacious and enjoyed the breakfast. We apologise for any disappointment regarding the view. We appreciate your understanding and hope to welcome you back for an even better experience in the future.

8/10 Udmærket

Michelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra James Mackintosh den 26. feb. 2024
Thank you for your feedback Michelle!

6/10 Okay

Linda

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Not good service
Good hotel is great location, but service was not good. Check in staff were friendly, but when trying to order room service, no one was answering the phone. Went down to reception to ask for bucket of ice, as no one answering calls. After 30 min still no ice arrived so had to go down a second time, with the lady at reception being extremely rude.
Overnattede 1 nat i februar 2024
Svar fra James Mackintosh den 26. feb. 2024
Thank you for your recent feedback. We're glad you appreciated our location and friendly check-in staff. However, we apologise for the service lapses you experienced with room service and the delay in fulfilling your request for ice. We're also sorry for any rudeness encountered at reception. Your comments will be addressed internally to ensure such issues are rectified promptly. We value your feedback and hope for the opportunity to provide you with a better experience in the future.

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Welcoming staff, good rates and a good view. The room was clean and well maintained.
Overnattede 2 nætter i januar 2024
Svar fra James Mackintosh den 26. feb. 2024
Thanks John for your review - we hope to welcome you back with us in the future!

10/10 Fremragende

Kalaichilvi

Overnattede 3 nætter i januar 2024
Svar fra James Mackintosh den 27. mar. 2024
Thank you for your feedback!

8/10 Udmærket

Jun

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
他に宿泊しているお客が廊下で騒がしかった。
Overnattede 1 nat i februar 2024
Svar fra James Mackintosh den 26. feb. 2024
Thank you for your feedback Jun!

6/10 Okay

Clinton

Overnattede 2 nætter i februar 2024
Svar fra James Mackintosh den 27. mar. 2024
Thank you for your feedback!

10/10 Fremragende

Tracey

Overnattede 1 nat i februar 2024
Svar fra James Mackintosh den 27. mar. 2024
Thank you for your feedback!