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Anmeldelser af Oaks Brisbane on Felix Suites

4 out of 5
Oaks Brisbane on Felix Suites
26 Felix Street, Brisbane, QLD

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 950 af i alt 1965 anmeldelser" "
Bedømmelse på 8 − Udmærket. 735 af i alt 1965 anmeldelser" "
Bedømmelse på 6 − Okay. 179 af i alt 1965 anmeldelser" "
Bedømmelse på 4 − Dårligt. 61 af i alt 1965 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 40 af i alt 1965 anmeldelser" "

8,6/10

Rengøring

8,6/10

Service og personale

8,6/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Anette

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt beliggende hotel med funktionelle lejligheder
Vi overnattede 5 nætter i en irreligiøs dejlig lejlighed med et soveværelse på 36. Etage, så vi havde rigtig fin udsigt mod både floden og de øvrige højhuse. Ligger centralt i forhold til både spisesteder og shopping. Tæt på både floden og botanisk have. Rigtig fin service i reception ved både check in og ud. Kunne dog godt savne et smil eller nik fra receptionisterne, når man blot passerede receptionen og de stod der, uden at være optaget......
Overnattede 5 nætter i september 2018
Svar fra Reynaldo den 9. okt. 2018
Dear Anette, Thank you for taking the time in providing feedback following your recent stay. It's great to read that you enjoyed the views from the 36th floor and our ideal location. I am glad that you had such a positive check-in and check-out. I will certainly remind my staff of the importance of acknowledging our guests when they walk pass the desk. Thank you again and we hope to welcome you back to Oaks Felix the next time you visit us. Kind regards, Front Office Supervisor

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super
Toplækker to værelses lejlighed med to badeværelser. Super udsigt over floden og bare rigtig lækkert.

6/10 Okay

Carl

Synes godt om: Rengøring
Why can you not leave any milk with your tea and coffee facilities. Would cost as little as 20 cents.
Overnattede 1 nat i april 2024
Svar fra Oaks Felix den 24. apr. 2024
Dear Carl,Thank you for providing valuable feedback on your recent stay with us.I sincerely regret that we were unable to meet our high standards during your time at Oaks Brisbane on Felix Suites. Your comments have been shared with our team, and we are taking immediate action to address the issues you experienced to ensure they are corrected moving forward.Our commitment to providing memorable experiences with exceptional service remains unwavering, and we genuinely hope to have the opportunity to welcome you back in the near future. It would be our pleasure to improve upon your previous experience and ensure your next stay exceeds your expectations.Thank you once again for choosing to stay with us and for taking the time to share your feedback. Your input is invaluable as we continuously strive to enhance the quality of our services.Best regards,

8/10 Udmærket

Lorraine

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Will stay again. Good price and location.
Overnattede 2 nætter i marts 2024
Svar fra Hotel Manager den 10. apr. 2024
Dear LorraineThank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Manager

10/10 Fremragende

Stephen

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Spacious apartment with river and bridge views. 25m lap pool. RM73 was so quiet too. Booked 1 room but they provided a 2 bedder with a separate lounge room. They lock the second rm from use. Kitchen apppinted with crockery. Would stay hwre again at the right price
Overnattede 2 nætter i marts 2024
Svar fra Hotel Manager den 10. apr. 2024
Dear Stephen,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Manager

10/10 Fremragende

Henning

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Overnattede 3 nætter i februar 2024
Svar fra Hotel Manager den 10. apr. 2024
Dear Henning,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager

8/10 Udmærket

Stephen

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Nice property. Parking is onsite but not suitable for larger cars as the access ramps are very tight.
Overnattede 2 nætter i februar 2024
Svar fra Hotel manager den 10. apr. 2024
Dear Stephen,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning shower and curtains have been addressed and are taking necessary action to ensure our typically high standards are retained. Since learning of your experience, we have done the necessary maintenance.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Manager

10/10 Fremragende

Tanya

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location, very handy for transport on City Cat to Suncorp Stadium. Great having spa/pool and sauna to relax
Overnattede 1 nat i februar 2024
Svar fra Hotel Manager den 10. apr. 2024
Dear Tanya,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate yo feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager

10/10 Fremragende

michelle

Synes godt om: Rengøring, værelsets komfort
Another lovely stay :)
I really enjoyed my stay here once again, it feels like a home from home here :). The apartments are in a great location which is near to so much and yet has a quiet and relaxed atmosphere. Staff here are super helpful, this does make such a difference. Everything I needed for a comfortable stay was here and I had superb views from my balcony. I had a very relaxing stay and made full use of the nice gym and pool and would very happily stay again - thank you Oaks on Felix for a lovely stay with you :)
Overnattede 9 nætter i februar 2024
Svar fra Hotel Manager den 10. apr. 2024
Dear Michelle,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager

8/10 Udmærket

Shoji

Overnattede 3 nætter i februar 2024
Svar fra Hotel Manager den 10. apr. 2024
Dear Shoji,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager

8/10 Udmærket

Michael

Overnattede 2 nætter i februar 2024
Svar fra Hotel Manager den 10. apr. 2024
Dear Michael,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager

10/10 Fremragende

Ross

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Great position
Overnattede 1 nat i februar 2024

10/10 Fremragende

Jeni

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect location and amenity.
Overnattede 1 nat i december 2023

2/10 Forfærdeligt

Verificeret rejsende

Forretningsrejsende
Synes ikke om: Rengøring, værelsets komfort
Dirty and smelly.
Overnattede 3 nætter i februar 2024

10/10 Fremragende

michelle

Synes godt om: Rengøring, værelsets komfort
Another happy stay :)
I really do love staying here when in Brisbane!. Staff are so helpful and friendly and the location is superb too. I like and appreciate that it is so near so much and yet I have found here to be peaceful and quiet. My apartment was really comfortable and homely and had everything I needed and the views from my balcony were superb!. There is a nice gym which is well maintained with good quality equipment and the pool is also lovely as well as the BBQ area. I had a great stay and felt really refreshed after staying here, I am looking forward to returning following the New Zealand stretch of my holidays :) Thank you Felix Street !!!.
Overnattede 8 nætter i januar 2024

10/10 Fremragende

Dany, Levis

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
L’emplacement de hôtel avons adoré proche de tout restaurant et boutique
Overnattede 28 nætter i december 2023

10/10 Fremragende

Lily

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
The most liked thing about Oaks on Felix was the location. The view of the Story Bridge was the main reason i booked this hotel BUT we quickly learnt that it was within walking distance to everything we wanted to see and do. Hotel room was clean, a bit small for a family of 5, but it had 2 bathrooms which was great. Check-in was easy, check-out was just as easy. I would definitely stay here again.
Overnattede 2 nætter i januar 2024

6/10 Okay

Leeanne

Overnattede 1 nat i januar 2024

2/10 Forfærdeligt

Johan

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Absolute shocking!!! Mould in the bathroom, Unresponsive left us unable to leave the parking garage. Would never stay with this outdated, overcharged, useless place again.
Overnattede 1 nat i december 2023

8/10 Udmærket

Linda

Synes godt om: Rengøring
Brisbane NYE
Very plain Jane furnishings. Only one tv in lounge Lovely kitchen Nice balcony with cheap furniture. Bedrooms are nice with bonus ac
Overnattede 3 nætter i december 2023

6/10 Okay

Ahmed

View is amazing, in the heart of the city but the building is quiet old, and units are same with old and dirty couches, beds are not bad and units smells are not good.
Overnattede 3 nætter i december 2023

6/10 Okay

Chris

Rejste med familie og småbørn
View excellent.
Overnattede 4 nætter i december 2023

4/10 Dårligt

Andrew

Rejste med familie
Synes ikke om: Rengøring, værelsets komfort
Disappointing Christmas stay
Not a nice property for a family holiday. Location was ok, but other than that, property felt like a budget hotel. apartment was dated, corridor on our floor was smelly and our apartment itself was very clean and was dusty. The kitchen was not well equipped, there was a smart tv but not connected to TV.. wouldn’t be staying here again for sure.
Overnattede 4 nætter i december 2023

10/10 Fremragende

Jasmine

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Loved the 1 bed apartment
Great location, we had a beautiful 1 bed apartment with comfy bed and river views. Parking onsite, great sushi downstairs and a market + BWS. Pool and spa were lovely and well equiped gym. Will be back!
Overnattede 2 nætter i december 2023

10/10 Fremragende

Donnapa

Synes godt om: Rengøring, faciliteter
Overnattede 3 nætter i december 2023

10/10 Fremragende

Fiona

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Loved our stay. The only issue is parking. Thought it was included but was actually $39/day and is super tight (so don’t bring your Land Cruiser).
Overnattede 2 nætter i december 2023

10/10 Fremragende

Kimberley

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the location and the view of the river. It was more spacious than expected. Elevators were really quick. Staff were friendly. Would definitely stay here again.
Overnattede 2 nætter i november 2023

10/10 Fremragende

P. Jean

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and comfortable unit. Kitchen was sufficiently equipped. Very pleasant Front Desk staff. Nice sauna, but hot tub temperature was only warm.
Overnattede 3 nætter i november 2023

6/10 Okay

Wesley

Overnattede 4 nætter i november 2023

4/10 Dårligt

Neil

Synes ikke om: Rengøring, værelsets komfort
Not recommended
First impression was not great then it got worse. One of the receptionists was being told off was we waited. The room was poor the carpet needed replacing, sink tap was not attached to the work surface. Nice cooker but only 1 pan, rang reception but after 30 minutes nothing. So we checked out
Overnattede 2 nætter i oktober 2023

6/10 Okay

Pam

Synes godt om: Rengøring
Reliable choice maybe tiring
Whilst property is in a great location and quiet it’s getting tired and could definitely do with a refresh. Simple things like adding black out curtains to bedrooms and lightening up living areas. Furniture was very 1980’s. Staff were very attentive.
Overnattede 2 nætter i oktober 2023

8/10 Udmærket

Phil

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i september 2023

6/10 Okay

sam

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
A good apartment and late check out, but the room had strange smells to it the main hot plate didn’t work and the spa was out of order, which was one of the reasons for booking that particular hotel
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Karen

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
We stayed in a three bedroom apartment with our three children and it was honestly the largest apartment we have ever stayed in! Well equipped and a beautiful view with two balconies. Only downside was the parking, we don’t have an overly large car, but still managed to scrape the wheels in a very tight corner. Also difficult to get in and out of the parking garage (two different entrances - a bit confusing even as previous Brisbane locals who know the streets well!)
Overnattede 1 nat i oktober 2023

4/10 Dårligt

Jon

Overnattede 3 nætter i september 2023

6/10 Okay

Tracy

Overnattede 1 nat i september 2023

10/10 Fremragende

Riza

Overnattede 1 nat i september 2023

8/10 Udmærket

Claire, Woombye

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Great location and lovely staff. The rooms were clean and had enough bedding. Fabulous view. The lift is ridiculously slow. Can take 15 to 20 minutes to get up or down to your floor. The upper floors particularly slow. Always one lift of 3 broken down.
Overnattede 1 nat i september 2023
Svar fra Senior Guest Service Agent den 15. sep. 2023
Thank you for your feedback.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for your patience during our lift modernisation upgrades and thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Fremragende

Elaine

Overnattede 1 nat i september 2023
Svar fra Senior Guest Service Agent den 15. sep. 2023
Thank you for your feedback.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Fremragende

Kevin

Synes godt om: Rengøring, værelsets komfort
Overnattede 3 nætter i august 2023
Svar fra Senior Guest Service Agent den 15. sep. 2023
Thank you for your feedback.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Fremragende

Catherine

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Awesome location!
Overnattede 5 nætter i august 2023
Svar fra Senior Guest Service Agent den 15. sep. 2023
Thank you for your feedback.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best Regards,Oaks Brisbane on Felix Suites

6/10 Okay

Michael

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Great location but room was lacking
Location was great and view of the river was fantastic. Hallways were extremely smelly. Room was tired. Was given wrong room on check-in. Was charged credit card surcharge even though didn't pay by credit account. Little things like one remote control each for two televisions and airconditioners make the difference between a nice stay and a forgettable one.
Overnattede 2 nætter i august 2023
Svar fra Senior Guest Service Agent den 15. sep. 2023
Thank you for your feedback.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Oaks Brisbane on Felix Suites

10/10 Fremragende

Stephen, Brisbane City

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Staff are very friendly, and very accommodating of any special requests. Venue is half residents, half hotel, so it's quiet, secured and a safe place to stay
Overnattede 2 nætter i juli 2023
Svar fra Jessica den 27. jul. 2023
We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your great experience and appreciative comments.

6/10 Okay

Tim, REDLAND BAY

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
We have stayed here several times before and it has always been good. Reception service was good. The view (we were up on the high floors) was brilliant. The only downside on this visit was the room heaters - when there was no sun to help warm the room the heaters were either malfunctioning or had max temp locks on them. Regardless of switching to heat mode and adjusting the temp, the room remained cold. Only downside to a great place.
Overnattede 3 nætter i juni 2023
Svar fra Jessica den 16. jul. 2023
Please accept our sincere apologies that we did not meet our high standards during your recent stay. Rest assured that your comments have been shared with the Front Office team and action has been taken to ensure these issues are corrected moving forward.

8/10 Udmærket

Linda

Synes godt om: Rengøring
Overnattede 2 nætter i juli 2023
Svar fra Jessica den 11. jul. 2023
Thank you for your valuable feedback. The team and I are very much looking forward to welcoming your return to Oaks Brisbane on Felix Suites in the near future for another memorable experience.

8/10 Udmærket

Rianha

Rejste med partner
Synes godt om: Rengøring, faciliteter
Staff was friendly and helpful.
Overnattede 4 nætter i juni 2023

10/10 Fremragende

Stephen

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Views views views , easy walk to anywhere
Overnattede 2 nætter i juli 2023
Svar fra Jessica den 4. jul. 2023
Thank you for your valuable feedback. The team and I are very much looking forward to welcoming your return to Oaks Brisbane on Felix Suites in the near future for another memorable experience.

4/10 Dårligt

Phillip

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
1 of the 3 lifts was out for upgrade. Long wait times. Surely they would limit guest numbers. Wifi was so slow. Prefer to pay for a faster service. Wotif description didn't match the apartment. Disappointing.
Overnattede 2 nætter i juni 2023
Svar fra Jessica den 1. jul. 2023
The Oaks Brisbane on Felix Suites team are dedicated to providing the highest level of customer service and guest satisfaction. It is unfortunate to hear that you feel we failed to deliver an experience that reflects this, and we do apologise the same.

8/10 Udmærket

Sam

Overnattede 3 nætter i juni 2023
Svar fra Jessica den 18. jun. 2023
Thank you for your review, we appreciate your kind rating.