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Anmeldelser af The Charm Brighton Boutique Hotel and Spa

5 out of 5
The Charm Brighton Boutique Hotel and Spa
20-21 New Steine, Brighton, England

Anmeldelser

9,4

Enestående

Bedømmelse på 10 − Fremragende. 766 af i alt 1001 anmeldelser" "
Bedømmelse på 8 − Udmærket. 173 af i alt 1001 anmeldelser" "
Bedømmelse på 6 − Okay. 38 af i alt 1001 anmeldelser" "
Bedømmelse på 4 − Dårligt. 15 af i alt 1001 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 9 af i alt 1001 anmeldelser" "

9,6/10

Rengøring

9,8/10

Service og personale

9,0/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Claus

Overnattede 1 nat i juli 2022
Svar fra The Charm Reception Team den 19. jul. 2022
Dear Claus, Thank you very much for taking the time to review The Charm Hotel. It was such a pleasure to have you staying with us. Always will be a pleasure to welcome you back. Regards, Ana

8/10 Udmærket

Marina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Vi fik værelse på 4 sal. Bestemt ikke et DB værelse.
Overnattede 3 nætter i februar 2020
Svar fra Marta den 13. feb. 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Udmærket

Hjørdis Jógvansdóttir

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hyggeligt, rent hotel og venligt personale 😊
Overnattede 2 nætter i marts 2019

8/10 Udmærket

Helle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Vi kommer igen
Dejligt hotel Venligt og hjælpsomt personale Dejligt lokalområde men svært at finde p plads Suoer god morgenmad
Overnattede 1 nat i juli 2018

10/10 Fremragende

helle, Copenhagen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A place worth returning to
The Charm is well, charming - lovely little, very friendly guesthouse/hotel very close to the beach. I had the smallest (and cheapest) room but it was still nice for one person. Only comment is that it was a little stuffy and had the temperature outside been much warmer one of the offered fans would have come in very useful. Breakfast was included and very good. Definitely a place to return to
Overnattede 1 nat i juni 2018

10/10 Fremragende

Peter

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is in an excellent position the staff are wonderful and you will not beat the breakfast
Overnattede 3 nætter i maj 2024
Svar fra The Charm Team den 12. maj 2024
Dear Peter,Thank you for your glowing review and for choosing to stay with us. We're delighted to hear that you found our hotel's location excellent and our staff wonderful. It's also fantastic to know that you enjoyed our breakfast offerings.Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back on your next visit to Brighton.Best regards,

10/10 Fremragende

Hayley

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location, parking isn’t great. Had to pay £17 for the day, the hotels its self is lovely though and would definitely book again
Overnattede 1 nat i maj 2024
Svar fra The Charm Team den 5. maj 2024
Dear Hayley, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 Fremragende

Jarrod

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This is a lovely apart/hotel in a great location and I recommend it highly. It's situated within a 2-min walk to Gloucester Road station. The area is quiet and walkable. Kensington Gardens and Hyde Park just a few minutes away too. Lots of great coffee shops and restaurants close by and the high street is 10-mins away. We stayed for 9 days in between other travels. We initially strayed in the studio room which was great but a bit small but then we moved to a studio deluxe which was perfect. A large size with plenty of space space for bags. The small kitchenette in the rooms was very handy too. The coffee machine in the lobby was awesome. The staff at the hotel, all of them, were very helpful and friendly. This was a great experience and we will definitely be back.
Overnattede 1 nat i april 2024
Svar fra The Charm Team den 30. apr. 2024
Thank you for your glowing review, Jarrod! We're thrilled to hear that you had such a positive experience at our apart/hotel. It's wonderful to know that you found our location convenient and enjoyed the nearby attractions and amenities. We're glad that you found both the studio room and the studio deluxe comfortable, and that the kitchenette in the rooms was handy for you. Our team works hard to provide excellent service, so we're delighted to hear that you found them helpful and friendly. We're grateful for your recommendation and look forward to welcoming you back on your next visit! If there's anything else we can do to make your stay even better next time, please let us know.

8/10 Udmærket

Huma

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra The Charm Team den 26. apr. 2024
Thank you for your feedback, Huma. We value your input and would love to hear more about your experience to better understand how we can improve. If there are any specific aspects of your stay that you feel could have been better or any suggestions you have for us, please feel free to share. Your insights are invaluable to us as we strive to provide the best possible experience for all our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

10/10 Fremragende

Phillip

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra The Charm Team den 27. apr. 2024
Thank you for your review, Phillip. We appreciate your positive feedback and are delighted to hear that you had a pleasant experience during your stay with us. If there are any areas where you feel we can further improve or if you have any suggestions for us, please don't hesitate to let us know. We value your input and aim to continually enhance our services to ensure that every guest has a memorable and enjoyable stay. We look forward to welcoming you back in the future.

10/10 Fremragende

Sholee

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent service, they immediately changed the feather duvets to synthetic as I am allergic to feathers and Expedia did not send request. Book direct. Amazing hotel
Overnattede 1 nat i april 2024
Svar fra The Charm Team den 21. apr. 2024
Dear Sholee, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

6/10 Okay

Jeffrey, Crawley

Rejste med partner
Synes godt om: Rengøring, service og personale
As some feedback for the property and those considering booking. The hotel isn't quite what I had expected. Essentially the property is an old house that has been refurbished to a high standard. It felt more like a guest house, than a boutique hotel if i'm completely honest. The cleanliness, decorations and breakfast (including the breakfast staff) in the hotel were all very good, but some things to note: - When my partner and I came to check in, the receptionist was having a chat with some of the guests in the lobby. It felt kind of awkward checking in because suddenly everybody just stopped chatting as soon as we arrived. I gave the receptionist my ID which she refused, as she wanted to take my name (she could have gotten this from my ID), and instead I told her my name in a lobby full of people who were now silent... not great for privacy or security. - The TV signal was very bad, and some channels are completely unwatchable - The sink makes a loud gargling noise when draining, and the bathroom extract is very loud (we had to turn this off before we went to sleep as it was too noisy, even with the bathroom door closed) - There is limited noise insulation inside the room from the communal areas outside. You wouldn't want to be stuck next to a noisy guest in this property. - There is no lift in the property, and some steep stairs, so not ideal for those with PWD's, or a lot of luggage. The stay was adequate but I probably wouldn't stay again if I'm honest.
Overnattede 1 nat i marts 2024
Svar fra The Charm Team den 16. mar. 2024
Dear Jeffrey, Thank you for taking the time to share your feedback with us. We appreciate your detailed comments and are glad to hear that you found our cleanliness, decorations, and breakfast to be of a high standard.We apologize for any inconvenience you experienced during your stay with the TV signal, sink noise, bathroom extract, and noise insulation. In situations like this, we highly encourage guests to contact our Reception, who is available to assist with any arising issues and ensure a wonderful stay for all guests. We regret that this option seems not utilized during your stay. Please accept our apologies for any disruption caused, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Warm regards,

10/10 Fremragende

Steven

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love Brighton, fantastic history and shopping!!
Overnattede 1 nat i marts 2024
Svar fra The Charm Team den 13. mar. 2024
Dear Steven, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 Fremragende

Rosie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely stay for a hen do. 3 rooms, very attentive staff. Rooms were lovely and clean, had hot drink making facilities. Very comfortable beds. Breakfast was amazing, toast made to order, buffet breakfast or could order from menu. Only let down was the struggle to find parking but this isn’t anything the hotel did wrong, the permit given was super helpful, along with the map. Great stay, will be back again
Overnattede 1 nat i marts 2024
Svar fra The Charm Team den 10. mar. 2024
Dear Rosie, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 Fremragende

Rebekah

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Really enjoyed our stay at The Charm Hotel, we stayed in a beautiful room with a sea view. Large space, clean and well styled. The building itself has some wear and tear like many in Brighton.
Overnattede 1 nat i marts 2024
Svar fra The Charm Team den 9. mar. 2024
Dear Rebekah, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 Fremragende

Nicholas, Hitchin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay!
Overnattede 1 nat i februar 2024
Svar fra Reception Team den 26. feb. 2024
Dear Nicholas,Thank you for taking the time to leave us a review!We're delighted to hear that you had a great stay with us at the Sea Spray Hotel. Your satisfaction is our utmost priority, and we're thrilled that you enjoyed your experience with us.If you have any specific feedback or suggestions on how we can further improve our services, please feel free to let us know. We're always looking for ways to enhance our guests' experiences.We hope to have the pleasure of welcoming you back for another wonderful stay in the future!Warm regards,

10/10 Fremragende

Mike

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice boutique hotel with lovely staff. Breakfast was delicious.
Overnattede 1 nat i februar 2024
Svar fra The Charm Team den 21. feb. 2024
Dear Mike, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 Fremragende

Rhys

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Brilliant stay at The Charm. The service from reception staff to breakfast staff was excellent. Really friendly and room was excellent. Will defo return.
Overnattede 1 nat i februar 2024
Svar fra The Charm Team den 21. feb. 2024
Dear Rhys, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 Fremragende

Jackie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel. Very comfortable with excellent facilities and delicious breakfast. The staff were very helpful. Conveniently placed for the seafront and the heart of Brighton
Overnattede 3 nætter i februar 2024
Svar fra Reception Team den 21. feb. 2024
Dear Jackie,Thank you so much for taking the time to leave such a wonderful review of your recent stay at our hotel. We are thrilled to hear that you found our hotel lovely and comfortable, and that you enjoyed our excellent facilities and delicious breakfast offerings.It's fantastic to know that our staff were able to assist you during your stay and that you found our location convenient for exploring the seafront and the heart of Brighton.We truly appreciate your kind words and your recommendation. It was a pleasure to have you as our guest, and we hope to welcome you back for another exceptional stay in the future.Warm regards,

10/10 Fremragende

Clover

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Was a comfortable stay
Overnattede 2 nætter i februar 2024
Svar fra Reception Team den 21. feb. 2024
Dear Clover,Thank you for your fantastic review and for rating your stay with us a perfect 10 out of 10! We are delighted to hear that you found your stay comfortable. Providing our guests with a cozy and welcoming environment is always our top priority, and we're thrilled that we could meet your expectations.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another comfortable stay in the future!Best regards,

10/10 Fremragende

joganandaraja

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staffs are very nice and polite.specialy Daniella.also the breakfast is very very nice.
Overnattede 2 nætter i februar 2024
Svar fra Reception Team den 18. feb. 2024
Thank you for sharing your positive experience with us! We're delighted to hear that you found our staff, especially Daniella, to be very nice and polite. It's also wonderful to know that you enjoyed our breakfast offerings. Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future! If you have any further comments or requests, please feel free to reach out.Warm regards,

10/10 Fremragende

Tim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Our goto
Our goto hotel in Brighton. We have stayed here over 20 times and keep coming back.
Overnattede 2 nætter i februar 2024
Svar fra The Charm Team den 14. feb. 2024
Dear Tim, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 Fremragende

Willie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
One of the best stays we’ve had. Staff friendly, helpful and very attentive. Breakfast was worth the cost and didn’t need to ask for options. Location was great and amenities were easily accessible including the beach. We would definitely stay here again.
Overnattede 1 nat i februar 2024
Svar fra The Charm Team den 4. feb. 2024
Dear Willie,Thank you for choosing our hotel and for taking the time to share your positive experience. We are thrilled to hear that your stay was one of the best you've had. It's wonderful to know that you found our staff friendly, helpful, and attentive, and that you enjoyed our breakfast options. Our prime location near the beach adds to the overall convenience, and we're delighted to hear that you would choose to stay with us again.We appreciate your kind words and hope to welcome you back on your future visits to Brighton.Best regards,

10/10 Fremragende

Paul

Overnattede 1 nat i januar 2024
Svar fra The Charm Team den 2. feb. 2024
Dear Paul, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 Fremragende

Antonio

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice
Overnattede 1 nat i januar 2024
Svar fra The Charm Team den 2. feb. 2024
Dear Antonio, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 Fremragende

Karla

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely
Lovely place with sea view
Overnattede 1 nat i januar 2024
Svar fra The Charm Team den 2. feb. 2024
Dear Karla, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra The Charm Team den 25. jan. 2024
Thank you for taking the time to leave such a kind review. We're delighted to hear that you had such a great experience and we're glad we could make your stay a memorable one. Kind regards,

8/10 Udmærket

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very Good hotel
Huge very clean and comfortable room, but it was below the main entrance and at the bottom of the stairs so at times it was very noisy. The heating did not come on until 17.00 and at times during our stay it the outside temp was below zero on the afternoon we we went back to our room early it was freezing. But overall a lovely hotel and we would recommend it.
Overnattede 2 nætter i januar 2024
Svar fra Reception Team den 23. jan. 2024
Dear David,Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you found our hotel to be very good, with a huge, clean, and comfortable room. Your recommendation is greatly appreciated.We apologize for any inconvenience caused by the noise at times, especially given the location of your room. We understand the importance of a peaceful stay and will look into ways to address this concern to enhance the overall experience for our guests.Regarding the heating issue, we apologize for any discomfort you experienced. We will investigate the matter to ensure the timely activation of heating to provide a warm and cozy environment for our guests.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Best regards,

10/10 Fremragende

Jennie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely pretty hotel
This boutique was stunning. The decor as you enter was so lovely and welcoming. The staff were friendly and very helpful. Our room was the family basement suite and it was huge. We stayed 2 nights and had a lovely time.
Overnattede 1 nat i januar 2024
Svar fra Reception Team den 23. jan. 2024
Dear Jennie,Thank you for choosing to stay at our boutique hotel and for sharing your wonderful feedback. We are thrilled to hear that you found our hotel stunning, with lovely and welcoming decor.It's delightful to know that our staff contributed to your positive experience by being friendly and very helpful. We take pride in providing excellent service to our guests, and your kind words are truly appreciated.We're glad you enjoyed your stay in the family basement suite and that it met your expectations with its spaciousness. We aim to create a comfortable and enjoyable atmosphere for all our guests, and we're pleased to hear that you had a lovely time during your two-night stay.Thank you for taking the time to share your positive experience, and we look forward to welcoming you back for another memorable stay in the future.Best regards,

10/10 Fremragende

Laura

Overnattede 1 nat i januar 2024
Svar fra Reception Team den 11. feb. 2024
Thank you for your feedback, Laura. We're glad to hear that you had a great experience during your stay! If you have any further comments or if there's anything we can assist you with, please feel free to let us know. We hope to welcome you back again soon for another wonderful stay.

10/10 Fremragende

Sharon

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely boutique hotel. Attentive staff, comfortable room and the breakfast was excellent. Highly recommend.
Overnattede 2 nætter i december 2023
Svar fra Reception Team den 21. jan. 2024
Dear Sharon,Thank you for your delightful review! We're thrilled to hear that you enjoyed your stay at our boutique hotel. It's wonderful to know that our staff's attentiveness, comfortable rooms, and excellent breakfast contributed to a positive experience.We appreciate your recommendation and hope to have the pleasure of welcoming you back on your next visit to Brighton.Best regards,

10/10 Fremragende

Joana

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing experience.
Overnattede 1 nat i januar 2024
Svar fra Reception Team den 16. jan. 2024
Dear Joana,Thank you for sharing your feedback! We're thrilled to hear that you had an amazing experience during your stay with us. If there's anything specific you loved or any suggestions you have, feel free to let us know. We look forward to welcoming you back for another wonderful stay.Best regards,

8/10 Udmærket

Charlotte

Rejste med partner
Synes godt om: Service og personale
We had a pleasent stay, ideal location.
Overnattede 1 nat i januar 2024
Svar fra Reception Team den 14. jan. 2024
Dear Charlotte,Thank you for sharing your experience with us. We're glad to hear that you had a pleasant stay and found our location ideal. Your feedback is valuable to us.If you have any specific comments or suggestions on how we can make your next stay even better, please feel free to share them. We hope to welcome you back to The Charm Boutique in the future.Best regards,

10/10 Fremragende

Jan, Den Haag

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Reception Team den 10. jan. 2024
Dear Jan,Thank you for choosing The Charm Boutique and taking the time to leave a 5-star review on Expedia. We're delighted to hear that you had a positive experience during your stay with us. If there's anything specific that stood out to you or any feedback you'd like to share, we'd love to hear it. We hope to welcome you back for another enjoyable stay in the future.Best regards,

10/10 Fremragende

Bianca

Nice Place Very Kind Stuff Good breakfast
Overnattede 2 nætter i januar 2024
Svar fra Reception Team den 10. jan. 2024
Dear Bianca,Thank you for taking the time to share your experience! We're thrilled to hear that you enjoyed your stay at The Charm Boutique. It's wonderful to know that you found our place nice and our staff kind. We're also pleased that you enjoyed the breakfast. If there's anything specific you loved or if there are any suggestions you have for us, please feel free to share. We hope to have the pleasure of hosting you again in the future.Best regards,

8/10 Udmærket

Kim

Overnattede 1 nat i december 2023
Svar fra Reception Team den 7. jan. 2024
Kim, thank you for taking the time to leave a rating. We hope you enjoyed your stay at The Charm Boutique. If you have any specific feedback or suggestions, feel free to share them with us. We strive to provide an exceptional experience for our guests and appreciate your input. If your travels bring you back to Brighton, we'd be delighted to host you again.Best regards,

10/10 Fremragende

Lex

Overnattede 2 nætter i december 2023
Svar fra The Charm Team den 2. feb. 2024
Dear Lex, your feedback is extremely valuable to us and we are grateful for your support. We are committed to providing our guests with comfortable and enjoyable stays, and we are glad that we were able to meet your expectations.

6/10 Okay

Liam

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Great hotel just a few issues
Hotel and staff were lovely however the room was way too hot even with the radiator off and window open during the whole stay however when complained the receptionist gave me the air con remote which made it more comfortable. Pillows are useless and probably worst I have experienced even three pillows did nothing. Breakfast is served way too late at 8am afye stopping in hotels every week I have never come accross a hotel that has started breakfast later than 7am! Ended up going out for breakfast everyday which wasn't great after paying for it. And to top it all off the fire alarm went off on the morning we were checking out and we wanted to sleep in as we had a cooler room but couldn't with no apology on checkout to the inconvenience
Overnattede 3 nætter i december 2023
Svar fra The Charm Team den 2. feb. 2024
Dear Liam, Thank you for sharing your experience. We sincerely apologize for the inconveniences you faced during your stay. We appreciate your feedback, as it helps us improve our services. Rest assured, we will try to address all issues you mentioned. Your satisfaction is our priority, and we hope to welcome you back for a much-improved stay. Best regards,

10/10 Fremragende

Callum

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i december 2023
Svar fra The Charm Team den 3. jan. 2024
Dear Callum, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

8/10 Udmærket

Gillian

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice clean room. Excellent breakfast. Wi-fi poor in the room. We parked our car in the street outside and it was broken into, fortunately they only got a weekend bag of dirty washing. Not the fault of the hotel, which was excellent
Overnattede 1 nat i december 2023
Svar fra The Charm Team den 3. jan. 2024
Dear Gillian, Thank you for taking the time to write us a review! We're so glad to hear that you enjoyed your stay with a nice room and an excellent breakfast. We are also very sorry for any inconvenience the wifi may have caused you during your stay. We will check and upgrade the service soon. We hope to have the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

10/10 Fremragende

Antonio

Synes godt om: Faciliteter
Very convenient, friendly staff, affordable hotel..
Overnattede 2 nætter i december 2023
Svar fra The Charm Team den 3. jan. 2024
Dear Antonio, Thank you for your excellent review! We're so glad to hear that you had a pleasant stay, and we appreciate you taking the time to share your experience. We hope for the opportunity to welcome you back at The Charm Hotel in the future. Kind regards,

6/10 Okay

PUVANESWARY

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra The Charm Team den 3. jan. 2024
Dear Puvaneswary,Thank you so much for taking the time to write an email to us! We are also very sorry for any inconvenience we may have caused you during your stay. We hope you can let us know in detail to improve our service in the future. Once again, thank you so much, and we hope to welcome you next time!

10/10 Fremragende

IGNATIUS

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were very polite, courteous and professional. The room was and facilities were ok. The only real downside is the very limited parking and even when you do get parking for their street, it’s almost three time the cost on other streets (on pay by phone)
Overnattede 2 nætter i december 2023
Svar fra The Charm Team den 3. jan. 2024
Dear Ignatius, We appreciate your feedback and are thrilled to know that you had a great experience. Your kind words are a testament to the hard work of our team. We are also very sorry for any inconvenience that parking may have caused you. That's why we always send the parking situation information in Brighton in advance for all of you to arrange before arriving. We hope to have another chance to welcome you back here soon. Kind regards,

10/10 Fremragende

Susan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Polite, friendly and helpful staff. Excellent breakfast.
Overnattede 1 nat i december 2023
Svar fra The Charm Team den 3. jan. 2024
Dear Susan, We appreciate your feedback and are thrilled to know that you had a great experience. Your kind words are a testament to the hard work of our team. Thank you for your support. Kind regards,

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderful hotel stuff, who deserves five stars! Cozy Christmas decoration and familiar atmosphere at the hotel. Location to the city center was top.
Overnattede 4 nætter i december 2023
Svar fra The Charm Team den 3. jan. 2024
Dear our lovely guest, we appreciate your feedback and are thrilled to know that you had a great experience. Your kind words are a testament to the hard work of our team. Thank you for your support. Kind regards,

10/10 Fremragende

Tom

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super comfy bed, lovely staff, great breakfast. Amazing value for money. Will definitely be back. Probably the best hotel we’ve stayed in Brighton.
Overnattede 1 nat i december 2023
Svar fra The Charm Team den 3. jan. 2024
Dear Tom, we appreciate your feedback and are thrilled to know that you had a great experience. Your kind words are a testament to the hard work of our team. Thank you for your support. Kind regards,

10/10 Fremragende

Gillian

Overnattede 1 nat i december 2023
Svar fra The Charm Team den 16. dec. 2023
Dear Gillian,Thank you for taking the time to leave a perfect rating for your recent stay at our hotel. We're delighted to see that you had a great experience. If you ever have any specific feedback or suggestions, feel free to share them with us. We appreciate your support and hope to welcome you back for another wonderful stay.Best regards,

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Reception Team den 11. dec. 2023
Thank you for your amazing review, we hope to see you again soon.

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Reception Team den 7. dec. 2023
Thank you for taking the time to leave a perfect rating! We appreciate your feedback, and we're thrilled to hear that you had a great experience. If you ever have any specific comments or suggestions you'd like to share, feel free to reach out. We look forward to hosting you again in the future.Best regards,

10/10 Fremragende

pantelis

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff!! Drago, Kristina, Annalisa, Lilly and all the rest of the crew absolutely amazing!! Top notch breakfast! Extra, extra cleanliness and professionalism at all levels.. looking forward to visiting soon again!!!
Overnattede 2 nætter i november 2023
Svar fra Reception Team den 7. dec. 2023
Dear Steve,Thank you for taking the time to share your positive rating! We're glad to see that you had a great experience during your stay. If you have any specific feedback or suggestions you'd like to share, feel free to reach out. We hope to have the pleasure of welcoming you back in the future!