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Anmeldelser af The Royal Hotel and Merrill Leisure Club

3 out of 5
The Royal Hotel and Merrill Leisure Club
Main Street, Bray, County Wicklow

Anmeldelser

6,6
Bedømmelse på 10 − Fremragende. 124 af i alt 732 anmeldelser" "
Bedømmelse på 8 − Udmærket. 210 af i alt 732 anmeldelser" "
Bedømmelse på 6 − Okay. 189 af i alt 732 anmeldelser" "
Bedømmelse på 4 − Dårligt. 131 af i alt 732 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 78 af i alt 732 anmeldelser" "

7,0/10

Rengøring

7,2/10

Service og personale

7,4/10

Faciliteter

6,2/10

Overnatningsstedets tilstand og faciliteter

6,4/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Jensen, Danmark

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Slidt hotel
Små værelser, der trænger til gennemgående renovering. Ingen WIFI på værelser. Rimelig morgenmad. Virkelig slidt hotel.

6/10 Okay

Pelle

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter

6/10 Okay

Verificeret rejsende

Et fint hotel til prisen
Man skal dog være opmærksom på at man skal betale for parkering, også som gæst på hotellet. Serveringen til morgenmaden var lidt sløv, og og helt gal den ene gang vi spiste aftensmad på hotellets restaurant. Den inkluderede is til børne-menuen kom aldrig, og heller ej de 2 colaer vi bestilte. Tilgengæld havde serveringspersonalet travlt med de andre gæster, og bordet var ikke engang blevet ryddet, da vi gav op og bad om regningen.

6/10 Okay

Peter, Skørping

Synes godt om: Rengøring
Royal Hotel, Bray - OK til prisen
Efter lidt besvær med parkering, da deres nærliggende p-plads var fyldt. Og efter lidt besvær med indtjek hvor de ville have en voucher, men det viste sig de selv havde kopi af bestilling og betaling fra hotels.com. Værelse var småt men OK. Fint nok til bare overnatning. Beliggenheden er ikke helt som det fremgår af Google Maps hvor man nærmest får det indtryk at det ligger ned til vandet eller med et stort grønt areal foran. Det ligger i udkanten af centrum men der er kun 5-7 min. at gå til strandpromenaden.

2/10 Forfærdeligt

Elizabeth

Overnattede 1 nat i marts 2022

8/10 Udmærket

noreen

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Positive and negative
Location is great. I’ve never been asked for photo ID at check-in before…I found it odd …Room and downstairs were lovely, comfortable. There were insects coming out from under the bath. The carpet in hallway needs an upgrade, there were drips coming from the ceiling. I paid the €5 overnight car park fee and went off on a hike with my kids. Half way round Bray Head I thought of renewing the car park ticket , but nothing I could do. When we got back to hotel at 5pm, car was clamped. €125 had to be paid for release fee😠 I feel this is unreasonable as we were staying the 2 nights.
Overnattede 2 nætter i februar 2022

10/10 Fremragende

James

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff at the Royal Hotel are so helpful, understanding, kind. The breakfast staff couldn’t do enough for you very friendly.
Overnattede 2 nætter i november 2021
Svar fra Flynn Pinto - Revenue & Reservations Manager den 22. nov. 2021
Dear James, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 Dårligt

Declan

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2021
Svar fra Flynn Pinto - Revenue & Reservations Manager den 22. nov. 2021
Dear Declan, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 Dårligt

Chris

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Don’t bother
Very expensive for the quality of a very old & run-down building. Then to pay extra for parking is poor. Very tired hotel & staff generally grumpy
Overnattede 1 nat i september 2021

8/10 Udmærket

Rosie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2021

10/10 Fremragende

ALAN

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great weekend
We had a lovely weekend and really look forward to coming back.
Overnattede 2 nætter i august 2021

8/10 Udmærket

Sharon

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel staff were excellent, couldn’t be more helpful. Hotel was spotless. The only complaint I have is the restaurant, not enough choices on menu, we were left over an hour before food was served and requested drinks while my daughter was having dersert and did not get them. Menu needs to be updated for evening meals.
Overnattede 3 nætter i august 2021

8/10 Udmærket

Stephen

Rejste i en gruppe
Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i august 2021
Svar fra Flynn Pinto - Revenue & Reservations Manager den 3. sep. 2021
Dear Stephen, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

8/10 Udmærket

Joanne

Rejste med familie
Synes godt om: Service og personale
Overnattede 5 nætter i august 2021
Svar fra Flynn Pinto - Revenue & Reservations Manager den 3. sep. 2021
Dear Joanne, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

2/10 Forfærdeligt

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Wouldn’t stay again
The toilet in our room was blocked. The rooms were very dated. The shower/bath was very high and slippy. Staff were rude too
Overnattede 1 nat i august 2021
Svar fra Flynn Pinto - Revenue & Reservations Manager den 3. sep. 2021
Dear Valued Guest, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
bar food was excellent
Overnattede 3 nætter i juli 2021
Svar fra Flynn Pinto - Revenue & Reservations Manager den 7. aug. 2021
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
food was excellent and staff were all very helpful and friendly.
Overnattede 4 nætter i juli 2021
Svar fra Flynn Pinto - Revenue & Reservations Manager den 7. aug. 2021
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards Flynn Pinto Revenue & Reservations Manager The Royal Hotel & Merrill Leisure Club

6/10 Okay

Verificeret rejsende

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Management should focus on costumer service it needs lot of improvement!! Despite the place needs a good refurbishment at least the service could be better . Holding deposits incase any damages happens in the room it’s something never seen in hospitality even in b&b !
Overnattede 1 nat i juli 2021
Svar fra Flynn Pinto - Revenue & Reservations Manager den 7. aug. 2021
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. With regards to the security deposit, the terms and conditions are clearly outlined in the fine print on the booking confirmation you received when you made the reservation. The refundable deposit is taken for any incidental charges (room service, food order etc) while your stay with us. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 Dårligt

Verificeret rejsende

Rejste med partner
H
Overnattede 2 nætter i juni 2021
Svar fra Flynn Pinto - Revenue & Reservations Manager den 2. jul. 2021
Dear Valued Guest, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 Dårligt

Owen mckenna

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juni 2021
Svar fra Flynn Pinto - Revenue & Reservations Manager den 28. jun. 2021
Dear Owen, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

8/10 Udmærket

Rita

Rejste i en gruppe
Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i juni 2021
Svar fra Flynn Pinto - Revenue & Reservations Manager den 28. jun. 2021
Dear Rita, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

10/10 Fremragende

Davina

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2021
Svar fra Flynn Pinto - Revenue & Reservations Manager den 22. jun. 2021
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 Dårligt

Stephen

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Poor service dated & dirty.
Poor service in this hotel. On check in we asked for an ice bucket & 2 wine glasses (didn’t think this was a big request). We were told to go to the bar & get it ourselves by reception. We had bags with us as you would expect while checking in & wouldn’t have been able to carry it. They also don’t tell you at check in that the car park for the hotel is not theirs & you need to pay and display to park there. It is explained in an information leaflet they give you with the envelope with your room keys but let’s face it who reads that stuff. This is vital information that would be a nice courtesy to be told about on checking in. Rooms are dated & full of cobwebs. Looked as if the room hadn’t been cleaned since before Covid restrictions. Shower is atrocious. Takes about 10 minutes running before any hot water comes out at all and it sounds like a banshee has been set on fire too. Not only do you have to endure the banshee screeching shower and wait 10 minutes before it’s hot you then have to endure 5 seconds of excruciating hot water followed by 5 seconds of ice cold water on repeat the whole time after that no matter what setting you turn the dial to. If you want comfort, cleanliness & any sort of good customer service is avoid this hotel. Don’t like giving bad reviews but this place deserves nothing better unfortunately.
Overnattede 1 nat i juni 2021
Svar fra The Royal Hotel & Leisure Centre den 14. jun. 2021
Dear Stephen, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Dårligt

Adrian

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
DIRTY AND POOR.
Started off not knowing where to go as the sign postage were directing us into the leisure centre rather than the main reception. We checked in, and were then unexpectedly notified that we must hand up a 50 euro deposit. Once on arrival we sat our bags down. We had no kettle, and We had no hair dryer, which in the brochure stated we'd have one in the bathroom. As we sat on the bed we felt a bit of dust falling on our laps. So myself and my girlfriend began to check the room. On our way around the room we found a bug crawling around and thick dust and dirt lying on our mirror and bed rest. I found this appalling especially since I am an asthmatic and have been coughing ever since I left this so called hotel. We left Our door hanger on so we could have our room serviced. Only our bins were replaced. We had to book to go to the swimming pool due to social distancing. One we arrived at the swimming pool there were more than people in the pool jumping around. I was very disappointed with my stay in this hotel. I enjoyed my stay in bray but would have preferred to stay in a different hotel. THIS HOTEL SHOULD NOT RECEIVE 3 STARS.
Overnattede 2 nætter i juni 2021

4/10 Dårligt

Ryan

Synes ikke om: Rengøring, service og personale, værelsets komfort
Dislike very Much
Overnattede 1 nat i juni 2021
Svar fra Flynn Pinto -Revenue & Reservations Manager den 7. jun. 2021
Dear Ryan, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 Udmærket

Deborah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i september 2020
Svar fra Flynn Pinto - Revenue & Reservations Manager den 18. sep. 2020
Dear Deborah, Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Wonderful staff and good food. The rooms were clean but the hotel was a bit tired.
Overnattede 2 nætter i august 2020
Svar fra Flynn Pinto - Revenue & Reservations Manager den 1. sep. 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 Udmærket

Sandra

Overnattede 2 nætter i august 2020
Svar fra Flynn Pinto - Revenue & Reservations Manager den 10. sep. 2020
Dear Ms. Sandra, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards

6/10 Okay

Shauna

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale, værelsets komfort
ixed experience
Chelsea in reception was great. Heat in room unbearable so got us a room change but unfortunately no WiFi on move. Bar is lovely and so is the food but service is disorganised chaos. Not enough staff, waiting long time for drinks, orders mixed up. Breakfast good too. 😀
Overnattede 3 nætter i august 2020
Svar fra The Management den 24. aug. 2020
Dear Shauna, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Dårligt

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The pictures on the booking looked better then in reality. The hotel is old and in need of a good renovation or even a good deep clean. Walls are paper thin.
Overnattede 2 nætter i august 2020
Svar fra Flynn Pinto - Revenue & Reservations Manager den 11. aug. 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards

8/10 Udmærket

Julian

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Hotel pub ist echt supper ein Besuch wert. Insgesamt war der Aufenthalt gut. Zimmer war gut. Hotel insgesamt etwas abgewirtschaftet. Es hat ein Bad ich hab dieses aber nicht besucht. Die Stadt lohnt sich nicht anzusehen am besten besucht man den Strand dort ist es echt schön.
Overnattede 2 nætter i juli 2020
Svar fra Flynn Pinto - Revenue & Reservations Manager den 4. aug. 2020
Dear Ms. Julian, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 Okay

Sarah

Rejste med familie
Synes godt om: Rengøring
Overnattede 1 nat i august 2020
Svar fra Flynn Pinto - Revenue & Reservations Manager den 4. aug. 2020
Dear Ms. Sarah, Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 Okay

mary

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Stayed for one night. Good location . Hotel clean and friendly staff. Food wasn’t great. Has dinner that night lovely starter but main course wasn’t nice. Breakfast wasn’t great. Having to be served at the table is very understandable but the portions were very small. Had to keep asking for everything we wanted. When we asked for more toast after one slice each we were given another half slice each. I left feeling hungry which never happens after a hotel breakfast.
Overnattede 1 nat i juli 2020
Svar fra Flynn Pinto - Revenue & Reservations Manager den 22. jul. 2020
Dear Ms. Mary, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2020

10/10 Fremragende

Amela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2020
Svar fra Flynn Pinto - Revenue & Reservations Manager den 4. mar. 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 Udmærket

John

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2020
Svar fra Flynn Pinto - Revenue & Reservations Manager den 28. feb. 2020
Dear John, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 Udmærket

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
8
just nice llittle break
Overnattede 1 nat i februar 2020
Svar fra Flynn Pinto - Revenue & Reservations Manager den 17. feb. 2020
Dear Mr. Michael, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Dårligt

Verificeret rejsende

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Poor experience with late check in and wrong room
Rang in advance to inform of late check in. So far, so good. Arrived after midnight, and night porter rude. Had to take long way out to carpark to pay for parking at nearly 1am as staff wouldn't open door to let me out at carpark end. Had to get change for parking which was thrown onto the counter. Had booked a double room but was given a, twin room. No please, thank you or any pleasantries during check in or any of the interactions. Staff the next morning were fine and breakfast was decent.
Overnattede 1 nat i januar 2020
Svar fra Flynn Pinto - Revenue & Reservations Manager den 31. jan. 2020
Dear Valued Guest, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2020
Svar fra Flynn Pinto - Revenue & Reservations Manager den 31. jan. 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Poor service for coeliacs
Overnattede 1 nat i januar 2020
Svar fra Flynn Pinto - Revenue & Reservations Manager den 28. feb. 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We haven take note of your feedback for more coeliacs options. Thank You & Regards The Royal Hotel & Leisure Centre

2/10 Forfærdeligt

Mario

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
You have to pay for the parking. Heating was not working. They ask you for a deposit, photo ID and your home address although the accommodation was paid in advance. The table in the room was wobbly etc. The room numbers go as 521, 523, 524, and then 522. It took me 20 minutes to find the room
Overnattede 1 nat i januar 2020
Svar fra Flynn Pinto - Revenue & Reservations Manager den 22. jan. 2020
Dear Mario, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. The hotel does not have its own parking area however parking is available at the Dargle Car Park which is located at the rear of the hotel and is owned and managed by a 3rd party company. Securing a refundable depsoit and an ID is as per hotel policy. Thank You & Regards Flynn Pinto Revenue & Reservations Manager The Royal Hotel & Leisure Centre

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring
Overnattede 2 nætter i januar 2020
Svar fra Flynn Pinto - Revenue & Reservations Manager den 21. jan. 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 Udmærket

Dana

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2020
Svar fra Flynn Pinto - Revenue & Reservations Manager den 13. jan. 2020
Dear Dana, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 Okay

Daniel

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Grand seaside hotel past its prime
This was a hard review to write. Definitely not the perfect hotel but the staff were on the whole very helpful. We arrived at 5.25pm and the kids were excited to get into the pool after a long drive. Only to discover that the pool times are 10.00 am to 5.30pm. So completely pointless for anyone planning to do things during the day but might want a swim early or later. The pool was the main reason for choosing this hotel so I was very frustrated. Our room was fine but when I looked at the bathroom it was really awful. Mould growing everywhere, door frame falling apart. I went to reception and they moved us straight away but we should not have had to ask. The location is good for the train, about 5 minutes walk away, then straight into Dublin. The bar was large, but not at all busy (first weekend after New Year), the restaurant didn't seem to be open. Parking was fine but it is €5 a day extra, the machine only takes coins and you can't pay the hotel daily rate by the app.
Overnattede 2 nætter i januar 2020
Svar fra Flynn Pinto - Revenue & Reservations Manager den 13. jan. 2020
Dear Daniel, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. My sincere apologies in regards to the inconveniences that have been encountered during your stay. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 Okay

Chloe

Rejste med familie
Synes godt om: Værelsets komfort
Overnattede 1 nat i december 2019
Svar fra Flynn Pinto - Revenue & Reservations Manager den 30. dec. 2019
Dear Chloe, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Dårligt

Agnieszka

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2019
Svar fra Flynn Pinto - Revenue & Reservations Manager den 22. jan. 2020
Dear Agnieszka, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

10/10 Fremragende

Brian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent
The heating was not working in my room but the hotel staff were excellent and moved me to a room that was fantastic the hotel is in the middle of refurbishment and my stay was very nice staff excellent
Overnattede 1 nat i december 2019
Svar fra Flynn Pinto - Revenue & Reservations Manager den 9. dec. 2019
Dear Mr. Brian, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect. We are glad to read the staff were able to move you into a much comfortable room for your stay. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

10/10 Fremragende

Walter

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2019
Svar fra Flynn Pinto - Revenue & Reservations Manager den 9. dec. 2019
Dear Mr. Walter, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

2/10 Forfærdeligt

Kieran

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
There is easier check ins than this place
Parked in car park. Walked to reception Check in as follows: Booked and paid for room online, Needed my ID and my security card to take a deposit. Had to pay €5 for car park But trey didn’t do cash back had to go to bank then get change then put ticket on my van. Eventually I got to my room.
Overnattede 1 nat i november 2019
Svar fra Flynn Pinto - Revenue & Reservations Manager den 26. nov. 2019
Dear Kieran , We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. Please be advised the parking facility does not belong to the hotel as it is offsite and is privately owned and managed by a 3rd party company. A valid ID and a security deposit of € 50.00 is required for any incidentials during your stay. Thank You & Regards The Royal Hotel & Leisure Centre

10/10 Fremragende

Thomas

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2019
Svar fra Flynn Pinto - Revenue & Reservations Manager den 26. nov. 2019
Dear Thomas, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre