Lobby
Tjek tilgængelighed

Anmeldelser af Hilton Boston Back Bay

4 out of 5
Hilton Boston Back Bay
40 Dalton St, Boston, MA

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 801 af i alt 1424 anmeldelser" "
Bedømmelse på 8 − Udmærket. 340 af i alt 1424 anmeldelser" "
Bedømmelse på 6 − Okay. 151 af i alt 1424 anmeldelser" "
Bedømmelse på 4 − Dårligt. 71 af i alt 1424 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 61 af i alt 1424 anmeldelser" "

9,2/10

Rengøring

8,8/10

Service og personale

8,4/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

6/10 Okay

Donna

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
restaurant seemed short staffed, but they were friendly. front desk was very helpful as was the "bellboy?" - great with directions. Only complaint was bathroom was a little small
Overnattede 2 nætter i maj 2024
Svar fra Rene R Vega den 27. maj 2024
Thank you

4/10 Dårligt

Roger

Rejste med familie
Synes ikke om: Rengøring, faciliteter
The bathroom shower didn't work !
Overnattede 2 nætter i maj 2024
Svar fra Rene R Vega den 27. maj 2024
so sorry we miss the opportunity m to make a unforgettable experience

8/10 Udmærket

Richard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Not happy charged me $75 for an early check in
Overnattede 1 nat i maj 2024
Svar fra Rene R Vega den 27. maj 2024
Thank you

10/10 Fremragende

SALEM

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good place
Overnattede 3 nætter i maj 2024
Svar fra Rene R Vega den 23. maj 2024
thank you

6/10 Okay

Joseph, Cumming

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Convenient and clean, but otherwise very disappointing. The staff was not friendly, room key worked after multiple tries each use, automated curtains didn't work and I couldn't move them manually, very low water pressure, hot water was not hot, bed was not comfortable, and only flimsy plastic cups in the room. For $450 per night, I expected much more.
Overnattede 3 nætter i maj 2024
Svar fra Sidneia Semedo den 21. maj 2024
We are sorry to hear your stay did not meet your expectations. We truly appreciate your feedback and will take it into careful consideration. We hope to have the opportunity to host you again in the future and make things right for you.

10/10 Fremragende

Robert

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property was clean. The room was comfortable plenty of extra space to move around.
Overnattede 1 nat i maj 2024
Svar fra Sidneia Semedo den 21. maj 2024
It's great to hear you enjoyed your stay with us, thank you for the great review.

10/10 Fremragende

Cuauhtemoc

Todo bien
Overnattede 1 nat i maj 2024
Svar fra Sidneia Semedo den 21. maj 2024
Thank you for a great review.

10/10 Fremragende

Melodee, Tampa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Rene R Vega den 20. maj 2024
Thank you

10/10 Fremragende

Andrei

Rejste med familie, Forretningsrejsende
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Ok
Overnattede 4 nætter i maj 2024
Svar fra Rene R Vega den 20. maj 2024
Thank you

4/10 Dårligt

Sophia

Synes godt om: Rengøring
Synes ikke om: Service og personale
Overnattede 2 nætter i maj 2024
Svar fra Rene R Vega den 17. maj 2024
Thank you

10/10 Fremragende

Margaret

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful and convenient location in the heart of the Prudential/Back Bay Area
Overnattede 1 nat i februar 2024
Svar fra Rene R Vega den 17. maj 2024
Thank you

8/10 Udmærket

Xiaohong

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good
Overnattede 3 nætter i maj 2024
Svar fra Rene R Vega den 15. maj 2024
Thank you

8/10 Udmærket

marye

Rejste i en gruppe
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
We had a great view from 19th for.
Overnattede 2 nætter i maj 2024
Svar fra Rene R Vega den 15. maj 2024
Thank you

10/10 Fremragende

Fiaz

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Rene R Vega den 13. maj 2024
Thank you

6/10 Okay

Charles

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Stayed on the 7th floor and could hear EVERY elevator moving up and down all night long. Absolutely awful.
Overnattede 1 nat i maj 2024
Svar fra Rene R Vega den 13. maj 2024
Thankyou

10/10 Fremragende

Blanca

Overnattede 1 nat i maj 2024

10/10 Fremragende

Jason

Overnattede 1 nat i april 2024
Svar fra Sidneia Semedo den 24. maj 2024
Thank you for the great review.

10/10 Fremragende

paul

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
clean quiet very friendly staff ease of parking
Overnattede 2 nætter i april 2024
Svar fra Sidneia Semedo den 3. maj 2024
Thank you for the Great review.

10/10 Fremragende

Chenghan

Overnattede 1 nat i april 2024
Svar fra Rene R Vega den 23. maj 2024
Thank you

10/10 Fremragende

Donna, MANCHESTER

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I liked the area. Breakfast was good too.
Overnattede 1 nat i april 2024
Svar fra Sidneia Semedo den 1. maj 2024
Thank you for the great review. I am glad you enjoyed breakfast and the area.

6/10 Okay

Crisciene

Synes ikke om: Service og personale
Overnattede 3 nætter i april 2024
Svar fra Sidneia Semedo den 1. maj 2024
Thank you.

10/10 Fremragende

William, Peachtree City

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Could have used more light in the room
Overnattede 2 nætter i april 2024
Svar fra Sidneia Semedo den 1. maj 2024
Thank you for your review.

10/10 Fremragende

Kelli A

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay!
Overnattede 2 nætter i april 2024
Svar fra Sidneia Semedo den 1. maj 2024
Thank you for the great review. I am glad to hear that you enjoyed your stay with us at the Hilton Boston Back Bay.

8/10 Udmærket

Francois

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Sidneia Semedo den 1. maj 2024
Thank you.

10/10 Fremragende

Carolanne

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Easy to find and great location to everything.
Overnattede 1 nat i april 2024
Svar fra Sidneia Semedo den 1. maj 2024
Thank you for the great review.

8/10 Udmærket

Maria

The $25.00 voucher for food and beverage was offered but never told that we had to use before we went out the door to do a bit of sight seeing before we left that day. We came back to get some food and drink and were told it was too late. Completely not right as we had spent $600 for a one night stay and than not to be able to use the voucher toward a food and beverage purchase is not right. We would appreciate a credit to our account or a voucher toward a future visit as we are in Boston frequently with our daughter in college there. Thank you !!
Overnattede 1 nat i april 2024
Svar fra Sidneia Semedo den 1. maj 2024
Thank you for taking the time to share your experience with us, please email us directly for further review.

10/10 Fremragende

Robert, Niles

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was ok for a Hilton. It was difficult to get customer service in the restaurant and a request to the front desk seemed to be a disruption to the front desk person who was engaged in personal conversation with her coworker.
Overnattede 2 nætter i april 2024
Svar fra Sidneia Semedo den 1. maj 2024
Thank you for your review. I will certainly follow up with both department managers.

8/10 Udmærket

Hideko

Overnattede 4 nætter i april 2024
Svar fra Rene R Vega den 17. maj 2024
Thank you

10/10 Fremragende

Alison

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice hotel. Convenient for Northeastern University. Entrance to hotel was a little hard to find for an out of town person as the bend in the road makes it difficult to know which road you are on.
Overnattede 1 nat i april 2024
Svar fra Rene R Vega den 26. apr. 2024
thank you

8/10 Udmærket

Deborah

Overnattede 2 nætter i april 2024
Svar fra Rene R Vega den 14. maj 2024
thank you

10/10 Fremragende

Anne S

Rejste med familie
The front desk employees were excellent and so helpful. The women at breakfast made our day! Kind, cheerful, and welcoming. Thank you.
Overnattede 1 nat i april 2024
Svar fra Rene R Vega den 24. apr. 2024
Thank you

6/10 Okay

Jane

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
When we checked in and went up to our room it was not what I had reserved. I reserved a corner room with king bed. This room was neither! Went back down to desk and was told "no corner rooms available " that's too bad that's what I paid for. After a while a corner king room became available.
Overnattede 1 nat i april 2024
Svar fra Rene R Vega den 24. apr. 2024
thank you

10/10 Fremragende

Robert Thomas O'Reilly

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stay here every year for Boston Marathon. Consistently excellent.
Overnattede 5 nætter i april 2024
Svar fra Rene R Vega den 20. apr. 2024
than you

2/10 Forfærdeligt

Katsuya

Overnattede 5 nætter i april 2024
Svar fra Rene R Vega den 7. maj 2024
we are so sorry for this situation

6/10 Okay

Lisa

Rejste med familie
Stay here only for the location. Rooms are very dark and gloomy. Great it you need to sleep during the day, however, most of the time we had to used our cell phone flashlight. Walls, carpeting, furniture are black/dark gray and lighting is very dim and limited.
Overnattede 3 nætter i april 2024
Svar fra Rene R Vega den 20. apr. 2024
the light didn't work in the room, did you reported this to the desk agents.

4/10 Dårligt

James

Overnattede 1 nat i april 2024
Svar fra Rene R Vega den 7. maj 2024
we do apologize for the inconvenience

10/10 Fremragende

Randall, Medina

Overnattede 2 nætter i april 2024
Svar fra Rene R Vega den 1. maj 2024
Thank you

10/10 Fremragende

Christopher

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Rene R Vega den 12. apr. 2024
thank you so much

10/10 Fremragende

Joao

Overnattede 1 nat i april 2024
Svar fra Sidneia Semedo den 1. maj 2024
Thank you for the great review.

4/10 Dårligt

Lorna

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Shower was barely warm. Mandatory$25 to spend each day so coffee was $6 yogurt$ $16! Stupid expensive, mediocre accomidation. Personnel were nice enough.
Overnattede 2 nætter i april 2024
Svar fra Rene R Vega den 10. apr. 2024
fees are posted on the Site

10/10 Fremragende

Richard

Overnattede 1 nat i april 2024
Svar fra Sidneia Semedo den 1. maj 2024
Thank you for the great review.

10/10 Fremragende

Gretchen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great stay!
Overnattede 2 nætter i april 2024
Svar fra Rene R Vega den 9. apr. 2024
thank you

10/10 Fremragende

Stefaniestefanie

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great custome service
Overnattede 1 nat i april 2024
Svar fra Rene R Vega den 9. apr. 2024
thank you

6/10 Okay

Yanrong

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
I called once for slippers, somebody might came when I was taking shower (I was not able to open the door when he or she knock the door) and did not drop anything off at the door. The. I called at around 10 for a women’s pad and slippers and waited until 11:30pm, nobody came. I know they might be busy but this is really not a good experience.
Overnattede 1 nat i april 2024
Svar fra Rene R Vega den 9. apr. 2024
thank you

10/10 Fremragende

Robyn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Rene R Vega den 9. apr. 2024
Thanky u

8/10 Udmærket

Spencer

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice and clean hotel. Easy check-in ans Check-out, and the staff is friendly. The beds are a little stiff for my liking, but thats only a small gripe.
Overnattede 4 nætter i marts 2024
Svar fra Rene R Vega den 3. apr. 2024
Thank you

10/10 Fremragende

Melanie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, friendly staff
Overnattede 1 nat i marts 2024
Svar fra Rene R Vega den 3. apr. 2024
Thank you

10/10 Fremragende

Brianna

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Front desk staff were so friendly and so helpful. We were there for the Anime Boston Convention and had a LOT of bags. Staff helped find a bag cart when there was none to be found and even unloaded our car for us. Beds and pillows were beyound comfortbale and room was spacious. They do have parking for fee, but i loved that you could come and go with no extra fee, thats very rare in Boston. Also the water pressure was fantastic, with excellent lighting in the bathroom. All in all great experience!
Overnattede 2 nætter i marts 2024
Svar fra Rene R Vega den 3. apr. 2024
Thank you

10/10 Fremragende

Ryan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to alot of the events and easy to navigate.
Overnattede 3 nætter i marts 2024
Svar fra Rene R Vega den 3. apr. 2024
Thank you

6/10 Okay

Timothy

Synes godt om: Service og personale
Best part is the location. But the hotel has gone down as I’ve stayed there before. Very weak shower pressure and the water barely qualifies as being hot. I had a much larger bathroom and shower last time as well. Not thrilled with the renovations they’ve made and it’s crazy that they don’t let Uber eats and other food delivery services come to the room. Gotta step it up guys…
Overnattede 2 nætter i marts 2024
Svar fra Rene R Vega den 7. maj 2024
we do apologize for the inconvenience