Dear StigFirst of all I would like to thank you for staying at the Petit Palace ARANA.We very much appreciate your comments regarding your recent stay with us.It is a pleasure to receive positive feedback. However I am very sorry to learn the inconvenience faced at your arrival.Please rest assure that I will inform the concern head of department in order to avoid similar situation in the futur.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Karmele AbarrateguiHostPetit Palace Arana

Dear guest.We are very thankful to receive your excellent review on Expedia about your recent stay at Petit Palace ARANA Hotel on occasion of your last trip to Bilbao.It is such a pleasure to learn that your expectations were exceeded and that your experience among us was superb from the very first moment. It is always our purpose to make our guests take great memories back home, and your comments motivate us to keep working in the same direction to continuously improve our product and services.Thank you also for mentioning the convenient location of our charming hotel , our cleaning standards, and delicious Breakfast.We offer a Central Air conditioning system, though at the moment we fix the system to get hot air from November, we are not able to get fresh air occasionally when the weather is sunny. We are so sorry for the inconveniences caused.We have taken note of your feedback and hope to have the opportunity to receive you back again in the not too distant future.Best regards from wonderful Bilbao. Sonia LuengoExperience Mger

Dear TorbenWe very much appreciate your comments regarding your recent stay at Petit Palace Arana.It is always a pleasure to receive positive feedback. We are happy that the services provided by our team were to your expectations and you thoroughly enjoyed all the hotel facilities. We look forward to your future stay with us!Warm regards,Karmele AbarrateguiHostPetit Palace Arana

Dear Guest,Thank you very much for taking the time to share with us your review .It seems that you enjoy your stay with us, and we are delighted about it.Your compliments will be definitely shared with our team.We hope to have the pleasure to welcome you back soon.Best Regards,Karmele AbarrateguiHostPetit Palace Arana

Dear Elsebet,We would like to thank you for choosing Petit Palace Arana for your stay in Bilbao ! It was a real pleasure to welcome you .It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kindest regards,Karmele AbarrateguiHostPetit Palace Arana

Dear Tina,Thank you for taking the time to share your magnifique experience with us.It is a pleasure to read that your experience with us was great . Your kind words are the best reward for our team.We are looking forward to welcome you back to Bilbao.Best Regards,Karmele AbarrateguiHostPetit Palace Arana

Dear Guest, We very much appreciate your comments regarding your stay at the Petit Palace Arana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karmele Abarrategui Host Petit Palace Arana

Dear Nicolaj, We would like to thank you for choosing Petit Palace Arana for your stay in Bilbao ! It was a real pleasure to welcome you in our home. I am however sorry that your experience wasn’t entirely up to your expectations. Thank you very for taking the time to share your review with us. We always want to improve ourselves in order to provide our guests with the best services. Your constructive feedbacks will be shared with the teams, and deeply reviewed to avoid any similar situations in the future. I do hope that we will have the opportunity to welcome you again to Petit Palace Arana. It would be my pleasure to personally welcome you and ensure that you have the Magnifique experience you deserve, Kindest regards, Karmele Abarrategui Host Petit Palace Arana

Dear Karl, Thank you very much for sharing your experience about your stay a the Petit Palace Arana. I am sorry that your overall experience did not meet your expectations, please allow me to express my sincerest apologies. At Petit Palace Arana , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that the directors have been notified of the situation to prevent any future occurrence. We appreciate you are sharing your concerns, and I hope you will give us the opportunity to better serve you during a future stay. Sincerely yours, Karmele Abarrategui Host Petit Palace Arana

Dear Lotte, Thank you very much for your recent stay at the Petit Palace Arana, and for taking some of your valuable time to share your experience with us. Lotte, we are truly delighted to see that you enjoyed the time with us. It is magnificent to read your positive feedback. We do hope Lotte, to have the opportunity to welcome you back to our hotel soon. Best regards, Helena Álvarez Experience Manager Petit Palace Arana

Dear Henrik, Thank you very much for sharing this excellent review of your stay at Petit Palace Arana. I am happy to read that your experience met your expectations. It is our pleasure indeed to learn that you enjoyed our superb location, and most importantly the service from our team. Rest assured that I will share your kind words with all the team as your satisfaction is the greatest reward for us, who work day after day to provide the best service to our valued guests. We would be thrilled to welcome you back again soon ! Yours sincerely Karmele Abarrategui Host Petit Palace Arana

Dear Rasmus, Thank you for choosing Petit Palace Arana as your preferred stay while in Bilbao. We are delighted to note that you found our overall services and facilities very much to your satisfaction It is such a pleasant motivation to hear that our staff contributed to your overall experience with us. Moreover, we guarantee you that we will continue to provide excellent service. Finally, we thank you for recommending us and we sincerely hope to welcome you back soon at Kind Regards Karmele Abarrategui Host Petit Palace Arana

Dear Guest, Thanks for sharing your positive review. I'm pleased you loved staying with us . I hope we have the please of welcoming you back again in the near future. Many thanks,

Dear guest, Thank you for posting a hotels.com review of your recent stay at the Petit Palace Arana. It was a pleasure to know that you find our service and facilities to your satisfaction . We all look forward to welcoming you again in the nearest future. Sincerely yours, Karmele Abarrategui General Manager Petit Palace Arana

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Our guests are the best judges of our facilities and we regret to learn that our facilities and guestroom did not meet your expectations. We have taken note of your comment for future renovations and are very grateful to receive your feedback, as it is an important tool that helps us improve. We will report your comments to our Technician &housekeeper to check the room at once, We use to take note of the preferences of our guests, but unfortunately we are not able ta satisfy them every time due to our availability on the day of your arrival. So sorry about it, If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sonia Luengo Front desk Mger.

First of all, let me please thank you for taking the time to post a review on Expedia.We truly regret your disappointment and would like to apologize for any inconvenience caused. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we felt short. Please, let me inform you that we are immersed in a renovation process and that our installations will get bettered shortly. If you give us a chance Mary, to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We would be delighted to have the opportunity to welcome you. With kindest regards, Sonia Luengo. Experience Manager. Petit Palace Arana

Estimada LuzMuchas gracias por dedicar su tiempo en compartir sus impresiones con nosotros. Luz, me alegra saber que el servicio ofrecido cumpliera con sus expectativas. Y será un placer felicitar al equipo por su contribución.De nuevo Luz, miles de gracias por su recomendación y valoración y esperamos que vuelva pronto.Atentamente

Dear GuestWe would like to thank you for your time and your constructive comments regarding your stay at Petit Palace Arana.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I regret that during your last stay the level of our service did not match our standards. I would like to inform you that all my team is in charge to resolve these issues as soon as possible. We will make sure that this kind of situation does not happen again.We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Dear Josephine,First of all I would like to thank you for your visit at the Petit Palace Arana.We very much appreciate your comments regarding your recent stay It is always a pleasure to receive positive feedback. I am sure that this feedback will serve to strive continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasent.Sincerely

Apreciado Carlos,Muchas gracias por dedicarnos unos minutos de su tiempo en trasladarnos sus impresiones tras su estancia en nuestro hotel Petit Palace Arana.Carlos, nos complace saber que ha disfrutado de una buena experiencia con nosotros y tomaremos muy en cuenta sus valoraciones para seguir mejorando la calidad de nuestro servicio.De nuevo, le damos las gracias por elegirnos, y su recomendación, y esperamos que pronto vuelva a visitarnos.Reciba un cordial saludo de todo el equipo de Petit Palace Arana.Sonia LuengoExperience Mger.

Estimada JosefinaMuchas gracias por dedicar su tiempo en compartir sus impresiones con nosotros.Josefina, me alegra mucho leer que su experiencia en nutro hotel Petit PALACE ARANA fuera tan positiva.Gracias además por destacar la calidad de nuestras habitaciones y servicio de desayunos.De nuevo Josefina, miles de gracias por su recomendación y esperamos su pronta visita.Atentamente

Dear Gerrit,Thank you for your fantastic rating of 5 out of 5 and for taking the time to share your positive feedback with us.We are delighted to hear that you enjoyed your stay at our hotel and found our location ideal for exploring the old town. We always strive to provide our guests with an exceptional experience, and we are pleased to hear that we met your expectations. We look forward to welcoming you back in the future and continuing to provide you with high-quality service during your stay.We hope Gerrit to have the chance to welcome you back in the very near future. Thank you once again for choosing our hotel and for your kind words! : )Warmest regards, Nadia DíazGuest ServicePetit Palace Arana

Dear Peter,Thank you for your fantastic rating of 10 out of 10 and for taking the time to share your positive feedback with us.We are delighted to hear that you enjoyed your stay at our hotel and found our location ideal for exploring the old town. We always strive to provide our guests with an exceptional experience, and we are pleased to hear that we met your expectations.We look forward to welcoming you back in the future and continuing to provide you with high-quality service during your stay.Thank you once again for choosing our hotel and for your kind words!Sincerely,Angel FortinGuest ServicePetit Palace Arana

Apreciado Jose,En nombre de todo nuestro equipo, le agradecemos que nos escogiera como opción de alojamienti en Bilbao y por compartir sus impresiones con nosotros. Nos alegra constatar Jose, que en líneas generales, estuvo satisfecho con la calidad de nuestro servicio y le aseguro que seguiremos trabajando en la mejora de nuestras prestaciones. Muchas gracias por su valoración y esperamos poder acogerle nuevamente en Petit Palace. At. Sonia Luengo. Experience Mger.

Apreciado Koldo,En nombre de todo nuestro equipo, nos sentimos muy complacidos por su excelente valoración. No dude que obtener la satisfacción completa de nuestros huéspedes, forma parte de nuestra misión diaria, y que confien en la calidad de nuestro servicio e instalaciones. Compartiremos con todo el equipo sus impresiones, y esperamos poder acogerle nuevamente ne Petit Palace Arana. Afectuosamente. Sonia Luengo. Experience Mger.

Dear Sofia,Thank you for taking the time to share your wonderful experience at Petit Palace Arana. We are thrilled to hear that you enjoyed your stay with us and that our location in the old town was convenient for you.We are delighted to learn, Sofia, that you enjoyed your stay and that the kindness of Angel made a positive impression on you. Your perfect ratings in cleanliness, quality-price ratio, room, location, and service are greatly appreciated.We look forward to the pleasure of welcoming you back to Petit Palace Arana on future visits to Bilbao.Warmest regards,Sonia LuengoExperience MgerPetit Palace ARANA

Apreciada Lourdes,Deseamos agradecerle en primer término que emplee su valioso tiempo en trasladarnos sus impresiones tras su visita a nuestro hotel, a través de la Comunidad de Expedia.Todo el equipo lamenta que no fuéramos capaces de cumplir con sus expectativas y le pedimos acepte nuestras más sinceras disculpas por las molestias ocasionadas.Respecto a nuestra estructura de madera, disponemos de un edificio histórico centenario, y la mejora del aislamiento acústico es una de nuestras prioridades a corto plazo. Confirmar que ya he trasladado sus comentarios al personal de mantenimiento para que podamos analizar lo sucedido y establecer trabajos de mejora que nos ayuden a ofrecer un mejor servicio a todos nuestros huéspedes.Lourdes, me gustaría informarle que ya hemos procedido a realizar algunos trabajos de renovación como son la reforma de todos los WC del Hotel, la fachada del establecimimento, nuevos suelos de madera, textiles y Smart TV.Tenemos previsto continuar con esta política de inversión en nuestro hotel para acometer su total renovación en relación al mobiliario de las habitaciones. Esperamos que en una próxima ocasión tenga oportunidad de comprobarlo. ·Esperamos que en un futuro próximo pueda darnos otra oportunidad para poder proporcionarles una estancia memorable como muchos otros huéspedes han tenido ocasión de disfrutar, dado que algunos de nuestros valores diferenciales como la ocupación céntrica o la amabilidad de nuestro solícito equipo, son algunos de los aspectos más destacados.Muchas gracias por su contribución,.Saludos cordiales.Sonia LuengoExperience Mger.

Estimada Maria TeresaEn nombre de todo el equipo de Petit Palace Arana, queremos darle las gracias por dedicar su tiempo en compartir su reciente experiencia vivida con nosotros.Maria Teresa, ha sido un verdadero placer recibirle en esta su casa ya en Bilbao y estamos felices de saber que se lleva tan buen recuerdo de su estancia con nosotros.Y felicitaré a Nadia por su contribución a su bienestar , que sin duda, le hará especial ilusión.Gracias además por destacar la calidad de nuestras habitaciones y la limpieza de las mismas.De nuevo Maria Teresa, miles de gracias por recomendación y magnifica valoración y esperamos su pronta visita.AtentamenteKarmele AbarrateguiHostPetit Palace Arana

Dear Luz,Thank you so much for taking the time to post a review on Expedia. It is very valuable for us to read your comments and they are always a useful source of information to improve our services.We are more than glad to learn that you enjoyed your stay and that we met your expectations in so many aspects. Also, it is delightful to read that you enjoyed your guest room and its views, as well as our convenient location.Furthermore, we are sorry to read the wooden structure of the Hotel, and room facing at the Arenal square, was an inconvenient during your time with us.We will pass on your comments to our Management and thank you once again for your motivating feedback.We hope to have the opportunity to welcome you back to our hotel soon.Best regards,Sonia LuengoExperience Mger.

Dear Jose AntonioWe sincerely appreciate you taking the time to share your experience regarding your recent stay. Your insights are very important to us, and we want to extend our apologies for the inconveniences you experienced during your visit.Your remarks have been shared with our team and the appropriate measures will be taken.Thank you for choosing Petit Palace Arana and we hope for the opportunity to regain your trust.Yours SincerelyKarmele AbarrateguiHostPetit Palace Arana

Dear David,Thank you very much indeed for posting such a positive feedback regarding your recent stay with us at the Petit Palace ARANA Hotel. It is delightful to learn that the service provided by our staff met and exceeded your expectations. It was our true pleasure to take care of you during your visit. We appreciate reading that the old Basque architecture mixed with moder refurbished was of your liking, and that you found the location of our hotel very convenient. Furthermore, as you mention, our sights over the Ria are superb. We hope to have the opportunity to welcome you back to our hotel soon.Best regards,Sonia LuengoExperience Mger.

Dear PeterThank you for taking the time to share your positive review following your recent stay with us. Our team strives to provide an excelente service,, and we're pleased to hear that you found them friendly and prime location.Thank you for your high recommendation!Thank you once again and we hope to host you again at any future time!Sincerely,Karmele AbarrateguiHostPetit Palace Arana

Estimada LauraQueremos darle las gracias por dedicar su tiempo en compartir sus impresiones con nosotros.Laura, para todo el equipo de Petit Palace Arana, ha sido un placer recibirla en esta su casa ya en Bilbao y estamos felices de leer que su experiencia con nosotros fuera tan positiva como nos ha trasladado.De nuevo Laura, muchas gracias por su recomendación y hasta prontoAtentamenteKarmele AbarrateguiHostPetit Palace ARANA

Estimado Jose LuisMuchas gracias por dedicar su tiempo en compartir su reciente experiencia con nosotros.Jose Luis, estamos encantados de saber que nuestro servicio superara sus expectativas y que se lleve tan buen recuerdo de su tiempo en nuestro hotel.Su reconocimiento es la mejor recompensa para todo mi equipo.De nuevo Jose Luis, miles de gracias por su recomendación y hasta muy prontoKarmele AbarrateguiHostPetit Palace Arana

Estimada MariaMuchas gracias por elegir Petit Palace Arana para su reciente visita a Bilbao.Maria, nos alegra mucho leer que su experiencia con nosotros fuera tan positiva y que la amabilidad del equipo, le dejara un recuerdo único.Y será un placer compartirles su reconocimiento.De nuevo Maria, miles de gracias por su recomendación y excelente valoración y hasta pronto.Karmele AbarrateguiHostPetit Palace Arana

Dear JohnWe would like to thank you for taking the time to post your wonderful experience.We pride ourselves in delivering a unique and special experience for all our guests therefore we were pleased that we were successful in achieving this for you. Thank you for acknowledging our excellent facilities and the services provided by our teamIt is a pleasure hosting you and we look forward to welcome you back in the near future.Sincerely yours,Karmele AbarrateguiHostPetit Palace Arana

Dear Sigborn,We would like to thank you for taking the time to post a review on Hotels.com regarding your recent stay at Petit Palace Arana.Comments like yours make us proud and encourage to keep delivering excellent services to our guests.Awaiting the pleasure to welcoming you back again.Best regards,Karmele AbarrateguiHostPetit Palace Arana