Indendørs pool, sæsonbestemt udendørs pool, liggestole
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Anmeldelser af Senator Inn & Spa

3 out of 5
Senator Inn & Spa
284 Western Ave, Augusta, ME

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 379 af i alt 1004 anmeldelser" "
Bedømmelse på 8 − Udmærket. 300 af i alt 1004 anmeldelser" "
Bedømmelse på 6 − Okay. 161 af i alt 1004 anmeldelser" "
Bedømmelse på 4 − Dårligt. 92 af i alt 1004 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 72 af i alt 1004 anmeldelser" "

8,0/10

Rengøring

8,4/10

Service og personale

7,8/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Andrea

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Rooms are nice - pool is amazing
Overnattede 1 nat i maj 2024

10/10 Fremragende

Linda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

8/10 Udmærket

Sandra

Rejste i en gruppe
Beautiful older hotel with lots of charm
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Jess

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
I try to never leave a negative review, but as a guest, I also want to know what im paying for. If you want our short version of this review I would say- do NOT book a room here. Here's the longer review: When I booked online, based on a previous stay several years ago, I thought the property would be a fair value for the money. I didn't expect a 5 star hotel but I expected fairly modern accommodations. Apparently. I booked a room on the "legislative wing" The room dodnt even have a full sized shower, the upholstery on the furniture was stained. Looked like itnwas from the 70's. The dressers were chipped, paint was peeling off the walls. The room was tiny- it was like the size of a bedroom in a camper. It looked to me like a cheap motel. We were so taken aback, especially given the price we were paying, that, after hesitating, I went to the front desk to ask for a refund but since I booked via Expedia, there wasn't a possibly of a refund. However, the front desk attendant did go the extra mile by upgrading our room to the congressional wing. The congressional wing room was bigger but still outdated, paint chipped, dressers cracked and chipped. Stains in upholstery. Half our room lost electricity in the middle of the night. The spa is in ill repair. Juat not what we bargained for at all.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Joshua

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay
Overnattede 4 nætter i april 2024

10/10 Fremragende

Deanna

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The easiest check in and the staff was super nice. The room was so clean.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Marisa

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I was in the area doing some personal business- the staff was wonderful and friendly, and the mini spa is hidden gem!
Overnattede 1 nat i april 2024

8/10 Udmærket

franc

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Good place
Overnattede 2 nætter i april 2024

6/10 Okay

Waneta

Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Needs to be updated. Furniture is stained and old, but they clean the rooms well and the staff is excellent.
Overnattede 2 nætter i april 2024

8/10 Udmærket

Larry

Overnattede 1 nat i april 2024

10/10 Fremragende

Jeffrey

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
very happy with the stay
Overnattede 1 nat i april 2024

2/10 Forfærdeligt

Jennifer

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

10/10 Fremragende

lynn

Rejste med partner
Synes godt om: Rengøring, service og personale
Restaurant was great. The wait staff excellent!!!
Overnattede 1 nat i april 2024
Svar fra Senator Inn & Spa den 24. apr. 2024
Thank you for your great review. We are so happy to hear that you enjoyed your experience with us!

6/10 Okay

Jane

Synes godt om: Rengøring
Overnattede 1 nat i april 2024
Svar fra Senator Inn & Spa den 24. apr. 2024
We apologize that your stay was not what you expected. If there is anything we can do to make your next stay better, please let us know.

10/10 Fremragende

Miranda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We have gone every year for the last couple years for our anniversary and we love it!
Overnattede 3 nætter i marts 2024
Svar fra Senator Inn & Spa den 24. apr. 2024
It is always a pleasure to have you as our guests. We hope you will come back soon!

10/10 Fremragende

Hildebrando

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Buenas atenciones y muy limpio👌
Overnattede 1 nat i marts 2024
Svar fra Senator Inn & Spa den 24. apr. 2024
Thank you for your great feedback!

10/10 Fremragende

Hildebrando

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024

10/10 Fremragende

Marimilie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024

6/10 Okay

Colleen

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Tired and
Overnattede 1 nat i februar 2024

10/10 Fremragende

Robert

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Family Time
We had a great time at the Senator Inn again with family, as we celebrated our daughter's birthday with our grand-kids. The spa area was great and we had a delicious breakfast at the beautiful restaurant. Everyone there was friendly and fun.
Overnattede 1 nat i februar 2024

8/10 Udmærket

Chad

Overnattede 1 nat i februar 2024
Svar fra Senator Inn & Spa den 24. apr. 2024
Thank you for your review. We will work hard to receive a 5 star review next time!

6/10 Okay

Renee

Rejste med familie
Synes godt om: Værelsets komfort
Overnattede 1 nat i februar 2024

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
An annual tradition
Every year, I travel to Augusta to stay at the Senator Inn and enjoy a much-needed 2 or 3 days away from my world. Always, the Senator has just what I need: convenient location to eateries and shopping, a beautiful spa with a pool and the ever-so-enjoyable hot tub, and the peace and quiet I need to work on my writing projects. I call these trips my "Writer's Retreat" and this year's retreat was as productive and enjoyable as retreats of the past. Thank you, Senator, for anticipating my needs and filling them.
Overnattede 3 nætter i februar 2024

6/10 Okay

Dillan

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024

10/10 Fremragende

Amy

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Best hotel in the world! Wish I could always stay here!
Overnattede 1 nat i februar 2024
Svar fra Senator Inn & Spa den 13. feb. 2024
Thank you, Amy!! It is always a pleasure to have you. See you soon!

10/10 Fremragende

Joshua

Overnattede 1 nat i februar 2024
Svar fra Senator Inn & Spa den 24. apr. 2024
We are so glad to hear you had an awesome stay with us. Thank you for your review!

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Have traveled east coast- this is the worst hotel
Started our weekend with keycards not working in old doors - heck of a time even getting into the rooms everytime we left. Went down to the pool / spa and was stopped by spa staff stating I needed to pay to get in. Let them know I was staying there for two nights but still wanted $25 - no where is it stated they charge for pool / hot tub & sauna as it usually is included with everyother hotel we have stayed at. Upon getting out of the shower at 9pm , fire alarms went off due to the shower steam - I was packing everything at this point and ready to leave at 9pm to go find another place to stay. Beds and pillows are terrible, my back hurt for 3 days. Decided before checkout we would stop by for breakfast at the restaurant, had two bites of sausage and gravy & couldn’t stomach anymore. Rock hard biscuits , gravy too oily &tasted of oyster sauce& sausage couldn’t even cut into. Spent $35 at restaurant just to throw it all away & spent $500 on two nights of the SMALLEST OPTION ROOM. I can’t even imagine how the more expensive rooms are. Absolute waste of money and time , should have booked at Evergreen hotel right down road that has great reviews. DONT WASTE UR TIME HERE ! THE COST OF EVERYTHING DOESNT MATCH THEIR QUALITY. Find somewhere else to stay !!!!!!!!!!!!!!! 0/10 really the worst hotel we have stayed at & we have been to HUNDREDS on the whole east coast !!!!
Overnattede 2 nætter i februar 2024
Svar fra Senator Inn & Spa den 13. feb. 2024
Good Morning. We apologize about the negative experience you had here at the Senator Inn & Spa. It is not stated that we charge for use of the pool/hut tub because as a paying hotel guest, you are not charged to use the Spa amenities. As a hotel guest, you have complimentary use of the facility. However, if you bring in guests/friends/family members that are not hotel guests, the Spa does charge a day pass fee. It is unfortunate that the fire alarm in your room went off due to the shower steam in your room, but I am glad to hear that the devices we have installed to protect our guests in the event of a real safety concern are working. The price you paid for your room as you have stated, 500.00 on a two-night stay in our smallest room, does not seem at all accurate. However, you did book your reservation through Expedia and they are known to set their own rates. Based on your review, I am not sure how we can make this right for you, but please do not hesitate to reach out to us if there is anything we could do.

4/10 Dårligt

Thomas

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024
Svar fra Senator Inn & Spa den 13. feb. 2024
Thomas, we apologize that you did not thoroughly enjoy your stay with us. If there is any information that would help us to improve our amenities and offerings, please let us know.

8/10 Udmærket

ingrid

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The spa is lovely and a lot of fun and relaxation for young and old alike. The spa staff are super friendly. The restaurant servevs very delicious breakfast znd lunch.
Overnattede 1 nat i december 2023

10/10 Fremragende

Donald

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We wnjoyed the stay. The room was clean and it was nice and quiet. Our room had a door to the outside and a door to the inner hall way. The spa was geeat. They have a very nice pool that doesn't wreak of clorine. We would definitely stay there again.
Overnattede 1 nat i december 2023
Svar fra Senator Inn & Spa den 13. feb. 2024
Hi Donald, thank you for your kind and thoughtful review. We are so happy to hear that you enjoyed your stay and hope to see you again in the future!

6/10 Okay

David

Forretningsrejsende
Quant pool and hot tub were nice
Overnattede 1 nat i december 2023
Svar fra Senator Inn & Spa den 13. feb. 2024
David, we are glad to hear that you enjoyed the pool and hot tub amenities. Thank you for the feedback.

2/10 Forfærdeligt

Carolyn

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Senator Inn & Spa den 13. feb. 2024
Carolyn, based on your review it seems that you did not enjoy your stay with us. We greatly apologize about this. If there is anything we can do to improve, please let us know.

6/10 Okay

Lauren , Chuck

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Sink in our sitting room leaked , furniture was really worn, our beds were "Uncomfortable", fire place was barely warm when turned on. Staff had to replace the stopper in our bath tub.
Overnattede 2 nætter i december 2023
Svar fra Senator Inn & Spa den 13. feb. 2024
Good Morning Lauren,I apologize that you were displeased with the condition of your hotel room. Our guests' satisfaction is our top priority, and we are so sorry that this fell short for you. If there is anything we can do to make things right for you, please let us know.

6/10 Okay

Melissa

Synes godt om: Rengøring, service og personale
Overnattede 4 nætter i november 2023
Svar fra Senator Inn & Spa den 13. feb. 2024
Melissa, thank you for your review!

8/10 Udmærket

Kelly

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice hotel, friendly staff
Everyone was very friendly and helpful. Bed was very comfortable. Hotel was a little more dated than it appeared online but was clean and comfortable. Most everything was closed because it was Christmas. The restaurant staff was very nice, food was ok, decent prices.
Overnattede 1 nat i december 2023
Svar fra Senator Inn & Spa den 13. feb. 2024
Good Morning Kelly,Thank you for your kind review! We are so lucky to have such amazing team members. For the most part, we are glad you enjoyed your stay and hope to see you in the future.

10/10 Fremragende

Bonnie

Overnattede 1 nat i december 2023
Svar fra Senator Inn & Spa den 13. feb. 2024
Bonnie, thank you for the great review!

10/10 Fremragende

Sarah

Overnattede 2 nætter i december 2023
Svar fra Senator Inn & Spa den 13. feb. 2024
Sarah, thank you for leaving such a great review!

10/10 Fremragende

Frederick

Overnattede 1 nat i december 2023

8/10 Udmærket

Susan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023

10/10 Fremragende

Bruno

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Martha

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

10/10 Fremragende

Tylor

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Svar fra Senator Inn & Spa den 13. feb. 2024
Thank you for the great rating, Tylor!

10/10 Fremragende

Jason

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No issues
Overnattede 4 nætter i november 2023

6/10 Okay

Erin

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A night away
The hotel was okay. I expected more just because it was a spa as well. Just like a comfort inn. Blow dryer didn't work. Needs to be updated. Did like the cute table and chairs outside the door.
Overnattede 1 nat i december 2023

10/10 Fremragende

janet

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

10/10 Fremragende

Bruno

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023

8/10 Udmærket

Leyna

Overnattede 2 nætter i oktober 2023

10/10 Fremragende

janet

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property had a beautiful spa on site, starbucks across the road, excellent customer service, delicious breakfast and lunch. Parking drive up to my room and small business centre. Unfortunate that the restaurant is no longer open for dinner. I would stay there again.
Overnattede 2 nætter i november 2023

10/10 Fremragende

Dorris

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great service only problem side parking when their are trucks parked on back part very difficult to get out of the parking spot assigned to your room. Everything else was excellent and staff so helpful
Overnattede 1 nat i november 2023

8/10 Udmærket

Keith

Rejste med familie
Synes godt om: Service og personale, værelsets komfort
1st stay ok will return to utilize more.
There was a lot going on so it was loud with many teens running the halls. Staff was polite but also seemed overwhelmed. Room should of been cleaner and items needed upgrading. All in all it was what we needed with a good price and many additional options that we did not take advantage of. I would go back and try it again, utilizing some of the things i did not before.
Overnattede 2 nætter i november 2023