6/10 Okay
Cousins
Rejste med partner
6. dec. 2025
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
While the Parnell area is lovely with plenty of shopping, restaurants, and close to central city, this is basically a one star property. However the staff were very good!
We arrived to find reception unmanned and had to ring a cell phone - problem 1 - I didn't have a phone! We were asked to pay upfront by card - problem 2 - I was overcharged by $103 and didn't notice until I got to our room. Problem 3 - the owner resides (?) overseas and receptionist did not have authority to make a refund - it took contact with Expedia to sort out and I got refunded the day before we checked out.
The photos on Expedia are clearly old - there is a noisy bar attached to the front of the property - not a Gelato shop, not Lala Coffee Shop. The bar sells a smoking product via a hookah and has direct access to the toilets which are in the reception area - this is a security risk and it is not the only one - the lower floor side door is never closed - even when it is raining! The stairwell has direct access to the hallways on which the rooms are based. I recommend anyone staying here uses the room door security chain.
The wifi is poor and the TV services stutter as the TV only runs on wifi streaming - no aerial.
The condition of the room is "run down" with marked paint work on the walls.The bathroom is also run down - the lino had not been laid properly and looked to have been done by an amateur. The sink was cracked and the large mirror was badly marked with water damage (to the rear).
Cousins
Overnattede 4 nætter i december 2025