Great bed after 24 hours in the air! Very nice room and delicious breakfast - BUT that is not even the best about this hotel!! The customer service is amazing and out of this would!!! We lost our baggage and cold not get any help from Menzies in the airport - until we met Nigel from Novotel.. I have no idea what magic he pulled, but he managed to do what no one else could helped, not only locating the bags, but also get them to Novotel for us to pick up… this meant the world to us! Nigel should be awarded with employee of the year!!!!