I had a very disappointing experience during my recent stay at this hotel. I specifically requested connecting or side-by-side rooms when booking and even followed up with a phone call to confirm this, as we were traveling with children. Despite all efforts, we were given separate rooms far apart, which made our stay unnecessarily stressful.
To make matters worse, our room wasn’t ready at check-in, and when we finally got in, the TV wasn’t working and was awkwardly tilted, making it unusable.
The most frustrating part was the attitude of the front desk staff during check-in. The person who assisted us was unhelpful, indifferent, and showed no willingness to resolve any of the issues we raised.
Overall, this stay reflected a serious lack of organization, customer care, and attention to detail. I expected better and would strongly advise others to consider alternatives if you’re looking for a reliable and family-friendly stay.
