4/10 Dårligt
Verificeret rejsende
28. maj 2024
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I would not recommend this hotel. The only few good things about it is that it is close to the markets and other stores and that it has a buffet breakfast.
After checking in thats when the disappointment starts. Room was dirty with bits and pieces on the floor, hair on wall in the bathroom, dirty coffee cups and its pretty noticeable the room is not maintained. The aircon was not strong and after asking someone to check it, it stayed the same. We had a cockroach in our room. A staff member tried to overcharge my husband on the laumdry tokens and thought it was funny because she got caught out. The pool was dirty with hair and things floating around. That was the first and last time i took my son in the pool which was a shame because it was so hot and one of the reasons why we chose Tanoa. They do not clean the pool or have not for a while. Majority of the time you have a group of staff standing around reception being unhelpful, talking and laughing amongst themselves. There were a handful of staff who were awesome.
I've heard only good things about this place from family members who have stayed here in the past but i guess as time goes on, the staff have become lazy and dont take pride in looking after the property which is a shame. I would definitely never book to stay here again.
Verificeret rejsende
Overnattede 6 nætter i maj 2024