Mad og drikke

Anmeldelser af Hotel Captain Cook

4 out of 5
Hotel Captain Cook
939 West 5th Avenue, Anchorage, AK

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 700 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 191 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 59 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 26 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 24 af i alt 1000 anmeldelser" "

9,4/10

Rengøring

9,2/10

Service og personale

8,8/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Henrik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i maj 2019
Svar fra Ryan den 13. maj 2019
Hi Henrik, Thank you for staying with us :) Ryan

10/10 Fremragende

Steven

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I liked the extremely comfortable bed. I did not like that the hotel didn’t have an airport shuttle.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Justin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The dining options inside the hotel were excellent
Overnattede 2 nætter i april 2024

10/10 Fremragende

Eileen

Overnattede 1 nat i april 2024

8/10 Udmærket

Tim

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wifi is lousy.
Overnattede 4 nætter i april 2024

8/10 Udmærket

Fady, renton

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

10/10 Fremragende

MIN HO, Hope Hull

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Best hotel in Anchorage.
Overnattede 3 nætter i april 2024

10/10 Fremragende

Kriss, Ogden

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Morgan Rogers, Marketing den 19. apr. 2024
Kriss, thank you for the stellar review! We're thrilled you had a wonderful experience. Looking forward to your next visit!

10/10 Fremragende

David, Fairbanks

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Customer service was top notch!
Overnattede 1 nat i april 2024
Svar fra Morgan Rogers, Marketing den 16. apr. 2024
David, thank you for the glowing review! We're thrilled to hear that our customer service exceeded your expectations. Providing top-notch service is what we strive for, and we're delighted that we hit the mark for you. We can't wait to welcome you back for another exceptional stay!

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

10/10 Fremragende

Anne

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Always love the convenience, amenities & atmosphere at the Captain Cook.
Overnattede 1 nat i marts 2024
Svar fra Morgan Rogers, Marketing den 16. apr. 2024
Anne, thanks for your glowing review! We're thrilled to hear that you love the convenience, amenities, and atmosphere at The Hotel Captain Cook. Looking forward to your next visit!

10/10 Fremragende

Louis

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Morgan Rogers, Marketing den 16. apr. 2024
Louis, thank you for the perfect score! We're thrilled you had a fantastic experience with us. Looking forward to your next visit!

10/10 Fremragende

Debra, South Jordan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location in downtown Anchorage. We were able to walk to all of our planned activities and dining plans. The hotel felt very clean and also had very good dining options on site. I liked seeing the bay out the window.
Overnattede 3 nætter i marts 2024
Svar fra Morgan Rogers, Marketing den 16. apr. 2024
Debra, your review made our day! Thrilled you enjoyed our downtown spot, cleanliness, and dining choices. That inlet view? Pure magic. Can't wait to have you back!

10/10 Fremragende

Justin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Friendly service.
Overnattede 1 nat i marts 2024
Svar fra Morgan Rogers, Marketing den 16. apr. 2024
Justin, your review brightened our day! We're delighted you found our service friendly. Can't wait to see you again soon!

10/10 Fremragende

Sarah

Overnattede 4 nætter i marts 2024
Svar fra Morgan Rogers, Marketing den 16. apr. 2024
Sarah, thank you for the perfect score! We're thrilled you had a fantastic experience with us. Can't wait to welcome you back soon!

10/10 Fremragende

Kathleen M

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful historic hotel in downtown Anchorage. Easy walk to shops, museum, overlooks. Great service and food.
Overnattede 1 nat i marts 2024
Svar fra Morgan Rogers, Marketing den 12. mar. 2024
Hi Kathleen M,Thank you for your glowing review! We're thrilled you appreciated the beauty and history of our hotel, as well as our convenient downtown location. It's fantastic to hear that you enjoyed our great service and food offerings. We hope to have the pleasure of welcoming you back soon for another wonderful stay!

10/10 Fremragende

olanda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel
Overnattede 2 nætter i marts 2024
Svar fra Morgan Rogers, Marketing den 12. mar. 2024
Hi olanda,Thank you for your feedback and for choosing to stay with us! We appreciate your rating and hope to welcome you back again soon.

10/10 Fremragende

Susan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Morgan Rogers, Marketing den 16. apr. 2024
Susan, thank you for the perfect rating! We're thrilled you had a fantastic experience with us. Can't wait to welcome you back soon!

10/10 Fremragende

Caroline

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is spacious and within walking distance of the ceremonial start of the Iditarod. While the hotel was full, we never felt like it was crowded and received immediate attention whenever we asked for something or had questions. The Crow's Nest Restaurant was wonderful!
Overnattede 3 nætter i marts 2024
Svar fra Morgan Rogers, Marketing den 12. mar. 2024
Hi Caroline,Thank you for your wonderful feedback! We're thrilled you enjoyed your stay, the proximity to the Iditarod start, and our attentive service. We're delighted to hear you had a great experience at the Crow's Nest Restaurant. We look forward to welcoming you back soon!

10/10 Fremragende

Ralph

Overnattede 3 nætter i februar 2024
Svar fra Morgan Rogers, Marketing den 16. apr. 2024
Ralph, thank you for the perfect rating! We're so happy you had a fantastic experience with us. Can't wait to welcome you back soon!

10/10 Fremragende

Elizabeth

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great downtown location. Friendly, helpful staff. Wonderful views of Cook Inlet from my room.
Overnattede 1 nat i marts 2024
Svar fra Morgan Rogers, Marketing den 12. mar. 2024
Hi Elizabeth,Thank you for your fantastic review! We're delighted you enjoyed our downtown location, friendly staff, and stunning views. We hope to see you again soon!

10/10 Fremragende

Ryan

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 1 nat i februar 2024
Svar fra Morgan Rogers, Marketing den 12. mar. 2024
Hi Ryan,Thank you for your stellar review! We're glad you enjoyed your stay.

10/10 Fremragende

Ralph

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent old historic hotel.
Overnattede 2 nætter i februar 2024
Svar fra Morgan Rogers, Marketing den 12. mar. 2024
Hi Ralph,Thank you for your kind words! We're glad you appreciated the historic charm of our hotel. We hope to welcome you back for another great stay in the future.

6/10 Okay

Eric

Forretningsrejsende
Synes ikke om: Overnatningsstedets tilstand og faciliteter
When I booked Expedia indicated that as a gold member breakfast / voucher was included with room. Hotel Captain Cook said that was not the case.
Overnattede 1 nat i februar 2024
Svar fra Morgan Rogers, Marketing den 12. mar. 2024
Hi Eric,We apologize for the confusion regarding your booking. Please know that we value your loyalty as an Expedia Gold member and will work to clarify any discrepancies to ensure a smoother experience in the future.

8/10 Udmærket

Karen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was good Except room service. There was an answering machine that said someone would can you back. I left two messages, but never got the call back or dinner.
Overnattede 2 nætter i februar 2024
Svar fra Morgan Rogers, Marketing den 12. mar. 2024
Hi Karen,Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced with our room service. This is certainly not the level of service we aim to provide. We'll address this issue with our team to ensure it doesn't happen again. We appreciate your feedback and hope to have the opportunity to make it up to you on your next visit.

10/10 Fremragende

lynn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Morgan Rogers, Marketing den 12. mar. 2024
Hi lynn,Thank you for your perfect rating of our hotel! We're happy to hear you enjoyed your stay with us and hope you'll join us again for another memorable stay in the future.

10/10 Fremragende

Elaine

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the view from our room and the restaurants that were on site. Parking garage next door, convenient but a bit pricy. Within walking distance to the performing arts center and other restaurants and shopping venues.
Overnattede 1 nat i februar 2024
Svar fra Morgan Rogers, Marketing den 12. mar. 2024
Hi Elaine,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the view from your room and the convenience of our on-site restaurants. We appreciate your feedback regarding the parking garage rates and will certainly take it into consideration for future improvements. We're glad you found our location convenient for exploring the area's attractions. We hope to welcome you back for another enjoyable stay soon!

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect for overnight getaway
It was very nice and clean . We stayed here because we were attending an event in the area and decided to make a date out of it . Should offer better parking rate for the nearest garage, it was quite expensive to park during our stay.
Overnattede 1 nat i februar 2024
Svar fra Morgan Rogers, Marketing den 12. mar. 2024
Hi Anonymous,Thank you for your feedback and for choosing to stay with us for your date night. We're delighted to hear that you found our hotel nice and clean. We'll certainly take your suggestion about parking rates into consideration to enhance the overall experience for our guests. We hope to welcome you back soon for another enjoyable stay!

10/10 Fremragende

Romualdo

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love Captain Cook! The staff is friendly and food is good.
Overnattede 1 nat i februar 2024
Svar fra Morgan Rogers, Marketing den 12. mar. 2024
Hi Romualdo,Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay and that our staff made such an impression! We look forward to welcoming you back for another fabulous stay in the future.

4/10 Dårligt

Maurizio

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Heat didn’t work
Overnattede 1 nat i januar 2024
Svar fra Morgan Rogers, Marketing den 12. mar. 2024
Hi Maurizio,We're terribly sorry to hear about your experience with the heat in your room. We do hope our front desk staff and maintenance team were able to mitigate the issue for you.

6/10 Okay

MORGAN

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
The lobby and dining areas were nice, but for how expensive the rooms are… you’d think they’d be updated and not feel so out of the 80s.
Overnattede 1 nat i december 2023

6/10 Okay

Craig

Rejste med familie og småbørn
Synes godt om: Rengøring
The property is beautiful and is a very nice, historic hotel. We were unimpressed with checkin. The front desk told me to find a bellhop but none were available and I didn’t know where to even wait. There weren’t any options to get a cart to transport all of our bags without a bellhop, so we had to struggle with our bags and 2 kids. It’s a very large hotel and we didn’t know where to go to get to our room. When I asked the front desk, I got a short, incorrect, response. My husband got the same. No one was going out of their way to help us. At that point I’d have rather been at a 3 star hotel where they set it up so you can help yourselves more conveniently. We also weren’t prepared for such a large parking fee - even without valet we’d be paying 30-50 dollars a night. And if you forego the valet, then you’re left walking in downtown from the parking garage to the hotel. This information wasn’t really available prior to getting there - it wasn’t even super clear where you were supposed to enter the hotel. So it was just confusing and stressful checking in initially. The pool is very small and cold with no hot tub but the locker room was VERY nice with great service. I wish there was more kid friendly dining available, but the food was very good. Overall, it wasn’t any better than a cheaper hotel. We’ll be trying something different next year.
Overnattede 1 nat i december 2023

8/10 Udmærket

Danarlene

Overnattede 1 nat i december 2023
Svar fra Morgan Rogers, Marketing den 12. mar. 2024
Hi Danarlene,Thank you for your kind review! We're glad you enjoyed your stay.

10/10 Fremragende

DANIEL

Overnattede 1 nat i december 2023
Svar fra Morgan Rogers, Marketing den 12. mar. 2024
Hi DANIEL,Thank you for your stellar review!

10/10 Fremragende

Jeffrey, Sammamish

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

10/10 Fremragende

Marsha

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

8/10 Udmærket

Cinthia, Anchorage

Overnattede 1 nat i december 2023

6/10 Okay

Trenton

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Morgan Rogers, Marketing den 11. dec. 2023
Hi Michael,Thank you for your perfect rating of our hotel! We're thrilled you enjoyed your stay and hope to welcome you back for another great stay soon.

10/10 Fremragende

Miguel Angel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Morgan Rogers, Marketing den 11. dec. 2023
Hi Miguel Angel,Thank you so much for your outstanding rating of our hotel! We're glad you enjoyed your stay and look forward to welcoming you back for another memorable stay in the future.

8/10 Udmærket

Shelley

Overnattede 1 nat i december 2023

4/10 Dårligt

Shelley

Overnattede 1 nat i december 2023

10/10 Fremragende

Madonna

Overnattede 1 nat i december 2023
Svar fra Morgan Rogers, Marketing den 7. dec. 2023
Hi Madonna,Thank you for your perfect rating of our Hotel! We look forward to welcoming you back in the future for another fantastic stay.

6/10 Okay

Ed

Rejste i en gruppe
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very festive decorations in and around the hotel. Decent in-hotel food options although limited menus.
Overnattede 2 nætter i december 2023
Svar fra Morgan Rogers, Marketing den 7. dec. 2023
Hi Ed,Thank you for sharing your experience with us! We're delighted that you enjoyed the festive decorations throughout the hotel and found the in-hotel food options satisfactory, despite the limited menus. We constantly strive to enhance our offerings and hope to welcome you back for an even more delightful experience with expanded culinary choices in the future!

10/10 Fremragende

Sean

Overnattede 1 nat i december 2023

6/10 Okay

Beverly

Synes godt om: Rengøring
We were celebrating our 20th year anniverssary and was told that this was a great place to get a room for a few nights. 1-the staff at the front desk came off as though they were bothered that we were checking in, they were not very easy to approach, except for the guy over a bit from the front desk who was giving information, he was very nice. You really should seperate the ratings for the front desk and other staff. 2-the room was not as grand as we were told (I booked the "deluxe" king size room, guess I didn't pay enough?) The bathroom was quite small. Walls were very, very, VERY thin (I heard neighbors across the hall having a "great time"). 3-the staff in the breakfast area were awesome. I just expected a little more from a hotel that was given Great reviews..........if I wanted to hear people across the hall, I would have gone to a motel....for our next milestone, will be booking elsewhere.
Overnattede 2 nætter i november 2023
Svar fra Morgan Rogers, Marketing den 7. dec. 2023
Hi Beverly,We deeply regret that your 20th-anniversary celebration did not meet your expectations due to the perceived lack of attentiveness at the front desk and the room's quality not aligning with your expectations. We apologize for any inconvenience caused by noise disturbances and the room's size. Your feedback about the breakfast staff's excellence is appreciated, and we'll certainly look into ways to improve our services to ensure a more enjoyable and memorable stay for our guests in the future. We sincerely hope you reconsider and give us the chance to provide you with an exceptional experience on your next milestone celebration.

10/10 Fremragende

Emily

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i november 2023
Svar fra Morgan Rogers, Marketing den 7. dec. 2023
Hi Emily,Thank you for your wonderful rating!

10/10 Fremragende

Tom

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love staying here!
Overnattede 3 nætter i november 2023
Svar fra Morgan Rogers, Marketing den 7. dec. 2023
Hi Tom,Thank you for your wonderful rating! We are thrilled to hear you always enjoy staying with us and we look forward to welcoming you back for another great stay in the future.

10/10 Fremragende

David

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Cook this time of year is used by flight crews on overnights, and lawyers with matters at the state courthouses across the street. Federal Court is a bit of a walk.
Overnattede 1 nat i november 2023
Svar fra Morgan Rogers, Marketing den 9. nov. 2023
Hi David,We appreciate your stay and kind feedback. It's wonderful to know that The Cook is a preferred choice for flight crews and legal professionals visiting Anchorage. We strive to provide a comfortable and convenient experience, and we hope to continue exceeding your expectations during your future visits. Thank you for choosing us for your accommodations.

10/10 Fremragende

Michael

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023
Svar fra Morgan Rogers, Marketing den 8. nov. 2023
Hi Michael,Thank you so much for your fantastic rating of our Hotel! We look forward to seeing you in the future for another great stay.