Hoteller i Humlebæk

"Ok hotel , rimelig god morgenmad. Små elevatorer og lange vente tider ved elevatorerne "

"We arrived on an overnight flight from Toronto, landing at 7:00 a.m., and were travelling with two children. Appreciating that early check‑in cannot be guaranteed, I contacted the hotel a week in advance to enquire about the possibility. I received a prompt response advising that while it could not be promised, a note would be placed on our reservation and the team would try to accommodate, subject to availability and an additional fee. After spending the morning with family, we arrived at the hotel around 1:00 p.m. When I politely asked about checking in, the front desk agent responded abruptly that check‑in was not until 4:00 p.m., before I had finished my sentence. When I explained our prior enquiry, she asked what the email said and replied, “See, they didn’t promise anything.” At no point did she check our reservation or verify if the room was ready. While I fully understand that early check‑in may not have been possible, the tone and dismissiveness of the interaction were disappointing, particularly after a long overnight journey with children. A courteous response or brief check of availability would have made a significant difference. I share this as constructive feedback, as we stay in hotels when visiting Denmark several times a year and value professional, respectful service. Good thing Amazing Breakfast"

"Fantastisk for pengene"

"Extremely Disappointing Customer Experience I booked only six hours before arrival via Hotels.com. At check-in, I was told I could likely shorten my stay if needed, as long as I contacted reception the following day due to an important meeting. The next day, this was reversed. I was informed that the stay could not be shortened due to internal policies requiring changes 48 hours in advance – which is impossible given the booking was made just hours before arrival. The reception staff were polite, but clearly constrained by rigid rules rather than empowered to help. The situation escalated when supervisor Phillip Nielsen became involved. His tone was dismissive and condescending, and he repeatedly referred to “those are the rules” without any willingness to engage constructively. When I ended the conversation—frustrated by the lack of flexibility—he suggested I should leave the hotel immediately and even threatened to terminate my stay. This was unnecessary and unprofessional. I have stayed in hotels worldwide, and this stands out as a case where a simple request was handled with zero flexibility and poor guest interaction. The issue was not the policy itself, but the lack of basic hospitality in applying it. From the perspective of Hotels.com, this must also be disappointing, as the level of service provided by the hotel clearly does not reflect well on the partners and that distribute their bookings. A nice hotel, undermined by a rigid & disappointing service culture."

"Dejligt sted med værdi for pengene"

"Nice"

"Enkelt og rent værelse til prisen "

"Hovedpuderne i sengen var ikke gode. Fibrene i puderne var "klumpet" sammen i små og halvstore klumper og absolut ikke behagelige at ligge på."

"Charming hotel in the heart of Copenhagen. Clean functional rooms. Plenty of friendly staff, always ready to help you. Can only recommend."