3 udendørs pools, parasoller, liggestole
Tjek tilgængelighed

Anmeldelser af Bahia Principe Grand Tulum - All Inclusive

4 out of 5
Bahia Principe Grand Tulum - All Inclusive
Crta Chetumal - Cancun Km 250, Akumal, QROO

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 757 af i alt 1382 anmeldelser" "
Bedømmelse på 8 − Udmærket. 316 af i alt 1382 anmeldelser" "
Bedømmelse på 6 − Okay. 154 af i alt 1382 anmeldelser" "
Bedømmelse på 4 − Dårligt. 75 af i alt 1382 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 80 af i alt 1382 anmeldelser" "

9,0/10

Rengøring

8,8/10

Service og personale

8,6/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Jeffrey

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, faciliteter
Ive never stayed at a resort where the staff made me feel like a burden. Most of the resort staff are rude and it feels as though they do not enjoy working there. The al a carte dinners were not very good. Most of the food was cold and it felt like the same food you would find at the buffet. They limit their al a carte reservations to only a few per day for their guests. What is truly pathetic is the resturants are 1/4 full when you are dining there. The buffet food was average at best. There was not a single thing i can say stood out to me as impressive. For the price one pays to stay at this resort. Its definitely not worth it. I will not be returing to this property or any others under bahia principal bannor. I was unaware this resort is a Timeshare. Less than 24 hours into check in they lied to us about providing a tour of the property to show us around and what they have to offer. Then they put us in a very low pressure sales pitch to spend 35k for 210 days of vacation. I would never buy a timeshare from bahia especially they way their sales person presentation was done. Both the sales person and the closer were below average in their sales pitch. Zero substance. After staying at the property i would definitely never buy into the bahia brand. Imagine a customer spending 2 nights away from your resort during our 7 night stay. Which is exactly what we did. Spent one night in isla mujeres and then basically checked out a day early to stay in cozumel.
Overnattede 7 nætter i maj 2024

8/10 Udmærket

Rahul

Synes godt om: Rengøring, service og personale
Rooms definitely need renovation. Thali restaurant was a disappointment
Overnattede 4 nætter i maj 2024

4/10 Dårligt

Alexandre Volney

Synes ikke om: Rengøring, service og personale
Overnattede 6 nætter i maj 2024
Svar fra Online Reputation den 27. maj 2024
Dear guestWe thank you for choosing us and we would have liked to hear your comments through this important medium.Best regards!

10/10 Fremragende

Veronica

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was very fun and the entertainment was great!
Overnattede 3 nætter i maj 2024

10/10 Fremragende

zygmunt

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We like everything,staff and service excellence.
Overnattede 7 nætter i februar 2024
Svar fra Online Reputation den 24. maj 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

8/10 Udmærket

Yarelis

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I didn't like that when something was needed in the room, for example shower gel or shampoo you had to call more than once because it wouldn't arrive. Sometimes towels were not left in the room or blowdryer. We didn't enjoy Tequila Restaurant. The rest was excellent.
Overnattede 6 nætter i maj 2024
Svar fra Online Reputation den 24. maj 2024
Dear guestThank you for your feedback. We apologize for the inconvenience you experienced with the room amenities and the service at Tequila Restaurant. Your comments are valuable to us, and we will address these issues to improve our service. We're glad to hear that the rest of your stay was excellent, and we hope to welcome you back in the future.Best regards!

8/10 Udmærket

Angelique

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This resort is very family friendly, which I liked. If you’re looking to party as an adult maybe look elsewhere. This being my 1st all inclusive it was a good experience and worth the price for myself and another adult. The reason for 4/5 is b/c I wouldn’t consider it luxury- it’s not the Ritz BUT it’s comfortable, clean and safe. Food options were okay, their Brazilian steak house was probably the best on site restaurant. Beach wasn’t really for swimming, but was perfect for sun bathing. The staff were all super friendly and helpful. The tours booked via hotel made life really easy. I would go back with my family as I saw tons of activities for kiddos.
Overnattede 5 nætter i maj 2024
Svar fra Online Reputation den 23. maj 2024
Dear guest,Thank you for your thoughtful review and for choosing our resort for your first all-inclusive experience! We’re delighted that you found our resort to be family-friendly and appreciated our staff's friendliness and helpfulness. Your feedback on the dining options and the beach is valuable, and we’re glad you enjoyed the Brazilian steakhouse. We look forward to welcoming you and your family back for more memorable activities and relaxation!

10/10 Fremragende

CATHY, Everett

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The music could use some improvement too many Spanish songs.
Overnattede 4 nætter i maj 2024
Svar fra Online Reputation den 23. maj 2024
Thank you for your feedback! We're glad you shared your thoughts on the music selection. We’ll work on diversifying our playlist to include a wider variety of genres. We hope to enhance your experience during your next stay with us!

6/10 Okay

Qureshi Hamza

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Online Reputation den 22. maj 2024
Dear guestWe thank you for choosing us and we would have liked to hear your comments through this important medium.Best regards!

6/10 Okay

Syed Murtaza

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Although the resort is well maintained and food is good, having no AC in the resort makes it a 3 star experience. Unfortunately I would not come back because of this.
Svar fra Online Reputation den 21. maj 2024
Dear guest,We are very pleased to know that you have spent some fabulous days on vacation at our hotel, we thank you for choosing us and for sharing your words through this important medium.Regards !!!

10/10 Fremragende

Leen

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved the entertainment team and the cleanliness of the resort
Overnattede 4 nætter i maj 2024
Svar fra Online Reputation den 21. maj 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service! In the same way, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

10/10 Fremragende

Mirko

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
lots of fun , great service, very friendly but professional, goo food, room, entertainment, breakfast, and the only thing I need to mention was the drinks at the pool were a little weak, but in the heat and all day , maybe that is a good thing.
Overnattede 4 nætter i maj 2024
Svar fra Online Reputation den 19. maj 2024
Dear guest, We are glad to know that you have spent a nice vacation in our hotel, we thank you for choosing us and for sharing your words and observations through this important medium. Best regards!

8/10 Udmærket

Sonia

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter
El lugar es bonito pero para ser un concepto de all inclusive nos pareció que le hace falta mucho por ofrecer en tema de servicio del personal (nadie te atiende y si te atiende no es con la mejor actitud). Las distancias son muy largas, dependes de un transporte que te lleva a los otros lobbys si es que reservaste en algún restaurante de especialidad o hay algún evento especial. Nos quedamos en Grand Tulum y es muy bonito, la suite muy cómoda, pero de nuevo el servicio: no tienen room service, sólo tienen un restaurante buffet con horarios nuy restringidos así que por las tardes dependes de la comida rápida que ofrecen en el bar y eso puede cansar también (además de que tienes que caminar mucho para ir por comida) en general es bonito pero es MUY CANSADO ya que estar esperando por los carritos es muy tardado también y a veces van muy llenos así que tienes que esperar de nuevo u optar por caminar. Si eres alguien que disfruta mucho caminar entonces está bien, nosotros íbamos con niñas pequeñas así que hubiéramos preferido otra dinámica. Las albercas de juegos y el kids club excelente.
Overnattede 6 nætter i maj 2024
Svar fra Online Reputation den 16. maj 2024
Estimada Huésped, Queremos agradecerle enormemente por compartir con nosotros sus comentarios con respecto a su reciente estancia, realmente fue un deleite el haber sido su anfitrión y esperamos que nuestros servicios y equipo de trabajo estuvieran a la altura de sus expectativas. Saludos cordiales de la Riviera Maya

4/10 Dårligt

Richard

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We didn’t receive any VIP or anything at all and it was our anniversary and 3 times when to the guest services to tell them to do something for my wife in the room and they didn’t and I even had to ask to clean the room
Overnattede 4 nætter i maj 2024
Svar fra Online Reputation den 15. maj 2024
Dear Guest, We really appreciate that you are taking the time to share us some valuable comments about your stay with us.. All comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. Kind regards!

8/10 Udmærket

Jacqueline

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The resort was quite pleasant. I enjoyed the beach as well as the activities.
Overnattede 7 nætter i april 2024
Svar fra Online Reputation den 14. maj 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

6/10 Okay

Marcin

Synes godt om: Rengøring, service og personale
Overnattede 6 nætter i maj 2024
Svar fra Online Reputation den 15. maj 2024
Dear guest,We appreciate you choosing our resort for your holidays.We would have liked to know your comments through this important mediumWe hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services.Best regards

8/10 Udmærket

Nina

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
No Ac in restaurants, no cafe and pastries area. Only coffee in the Lobby from a machine. No room service.
Overnattede 7 nætter i maj 2024
Svar fra Online Reputation den 13. maj 2024
Dear guest, we thank you for choosing us and for sharing your words through this important medium.Regards !!!

6/10 Okay

Linda

Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring
There is only Ac in the room, too hot in the dining areas. Service was great in restaurants and buffet. Service at pool bars are slow.
Svar fra Online Reputation den 13. maj 2024
Dear guest, all comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. Thank you and kind regards!

4/10 Dårligt

Jason

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
No air condition, had to wait a long time at the swim up bar, no room service
Overnattede 7 nætter i maj 2024
Svar fra Online Reputation den 13. maj 2024
Dear Guest, We really appreciate that you are taking the time to share us some valuable comments about your stay with us. We really regret you were not impressed with some of our services, we have taken note of these comments in order to take proper measures to guarantee our guests' enjoyment. Our best regards!

10/10 Fremragende

Mariusz

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i maj 2024
Svar fra onlinereputationbptul den 11. maj 2024
Dear MariuszThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

6/10 Okay

Divyesh

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Average stay. Check in staff and customer service training could be better. Language barrier seems to be a predominant issue. kitchen serving staff is great, relatively more options for vegetarians. It looks like the property has given a great platform for Indian food for the buffet although it’s executed poorly. Probably one of the worst Indian food we have had in a resort like this. Nans are as brittle as crackers and Bhatura are thicker than pizza crust. Curries were served cold on the buffet table, most curries tasted the same. I don’t believe the chef is trained properly. Another setback was to find out dining in restaurants aren’t included for each day of your stay, it’s half the number of days. In our case we stayed 5 nights and got to pick the restaurant 2 days- that’s included. Any more reservations will cost you money.
Overnattede 5 nætter i april 2024
Svar fra onlinereputationbptul den 11. maj 2024
Dear DivyesheAll comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. We really regret you were not impressed with some of our services, we have taken note of these comments in order to take proper measures to guarantee our guests' enjoyment. We hope you give us a second chance to restore your confidence in our resort, it would be wonderful to host you again.Kind regards! Arnold Domínguez

8/10 Udmærket

Priscila

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Un hotel muy bonito, recomendado!
Overnattede 4 nætter i maj 2024
Svar fra onlinereputationbptul den 9. maj 2024
Estimada Priscila,Muchas gracias por darnos la oportunidad de darle la bienvenida en nuestro pequeño paraíso.Esperamos darle la bienvenida en un futuro no muy lejano y poder ser partícipes nuevamente de su experiencia vacacional.Saludos cordiales,Arnold Domínguez

10/10 Fremragende

fernando

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lo que no me gusto es poca Opciones en el buffet , solo habia un cantinero el la picina
Overnattede 3 nætter i maj 2024
Svar fra onlinereputationbptul den 8. maj 2024
Estimado Fernando,Le agradecemos mucho que se haya tomado el tiempo de manifestar su opinión sobre su estancia en el hotel.Sus comentarios son de suma importancia para nosotros y para ayudarnos a continuar mejorando.Gracias por ser parte de nosotros y esperamos nos dé la oportunidad de recibirle de nuevo.Saludos cordiales,Arnold Domínguez

10/10 Fremragende

Catherine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The dinning areas were very hot, even the a la cartes with closed doors there seemed to very little air conditioning. Eric and Dominico from the activities were so much fun and they did an amazing job of engaging everyone. I love the big bottles of shampoo, conditioner and body wash. An amazing thing to add would be body moisturizer in the same format.
Overnattede 6 nætter i april 2024
Svar fra onlinereputationbptul den 8. maj 2024
Dear CatherineThank you for trusting the Bahia Principe Grand Tulum to enjoy your holidays.Your evaluation is of special importance and please be assured that we have shared your feedback with the rest of the team. Be assured that our hotel will never cease in its efforts to constantly improve the quality of services provided.Sending you our best regards from all the team,Arnold Domínguez

10/10 Fremragende

Trina

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall a great resort. Lots of options for food and Al la carte restaurants. The buffet also had lots of options including vegan and gluten free food. The staff was really friendly and there were lots of activities on the resort. The entertainment was also very good. The beach was nice but a little rocky and we were there during the time when there was a lot of seaweed which they did a good job removing as best they could each day. There was also a great little market but it was a bit expensive. We had a great stay!
Overnattede 6 nætter i april 2024
Svar fra onlinereputationbptul den 7. maj 2024
Dear Trina,Allow us to thank you for sharing your recent experience with us and choosing our hotel to spend your holiday!We are thrilled to read your kind words and we feel proud to know you could enjoy the excellent food in our restaurants, the beach, the personal attention our colleagues offer and more!If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way.Best regards from Mexico,Arnold Domínguez

10/10 Fremragende

Adrienne, Mississauga

Overnattede 7 nætter i april 2024
Svar fra Online Reputation den 27. maj 2024
Dear guest,We are looking forward to your next visit to spend here another memorable holiday.Best regards

10/10 Fremragende

Bernardo Alvarez

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great experience! Wonderful treat by the staff and good quality amenities around the property
Overnattede 4 nætter i maj 2024
Svar fra onlinereputationbptul den 7. maj 2024
Dear BernardoThank you for trusting the Bahia Principe Grand Tulum to enjoy your holidays.It has been a pleasure to be at your service and we hope to welcome you back in the future.Regards from sunny Mexico,Arnold Domínguez

8/10 Udmærket

Eduardo

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i maj 2024
Svar fra onlinereputationbptul den 8. maj 2024
Estimado EsduardoMuchas gracias por darnos la oportunidad de darle la bienvenida en nuestro pequeño paraíso.Esperamos darle la bienvenida en un futuro no muy lejano y poder ser partícipes nuevamente de su experiencia vacacional. Saludos cordiales,Arnold Domínguez

10/10 Fremragende

Shachi

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
great..
Overnattede 5 nætter i april 2024
Svar fra onlinereputationbptul den 7. maj 2024
Dear ShachiThank you for your visit and for your rating.We are happy to know you had a great time with us and would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

8/10 Udmærket

Oralie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was very nice
Overnattede 9 nætter i april 2024

8/10 Udmærket

Rohit

Overnattede 3 nætter i april 2024
Svar fra Online Reputation den 27. maj 2024
Dear guest,We look forward to welcome you back and give you another unforgettable lifetime experience.Kind Regards

10/10 Fremragende

Scott Andrew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i april 2024

4/10 Dårligt

Simon

Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Disappointing
Overnattede 7 nætter i april 2024

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i april 2024

10/10 Fremragende

Aracelly Majluf

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We spent one week at this resort and can’t say enough good things about it! We were hesitant bc of some of the negative reviews but I honestly didn’t experience anything bad while staying here. The staff is amazing, the food is great, lots of things to do, etc. 10/10 recommend!!!
Overnattede 7 nætter i april 2024

8/10 Udmærket

Alexander

Overnattede 5 nætter i marts 2024
Svar fra Online Reputation den 22. maj 2024
Dear guestWe thank you for choosing us and we would have liked to hear your comments through this important medium.Best regards!

8/10 Udmærket

Lucette

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was nice. It was hard to get into the specialty restaurants. They were all booked. Taking back the bird and animal running in the buffet cast. The gym was under construction. Other than that hotel was very nice people nice. The food was good. I wish I had known you can go to the other restaurants in the other properties before the end of my trip. I did not get that information upon check in. Yeah
Overnattede 6 nætter i april 2024
Svar fra Online Reputation den 3. maj 2024
Dear guest, We are glad to know that you have spent a nice vacation in our hotel, we thank you for choosing us and for sharing your words and observations through this important medium. Best regards!

8/10 Udmærket

Maria, Yonkers

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
If you are looking to be secluded, then this is the place for you. It is a very nice, large property and I love the fact that you can move between their sister resorts. But honestly, if it wasn’t for that, I am not sure if I would have enjoyed it here as much.
Overnattede 7 nætter i april 2024
Svar fra Online Reputation den 2. maj 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

8/10 Udmærket

Dayana Maria

Overnattede 4 nætter i april 2024
Svar fra Online Reputation den 21. maj 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

8/10 Udmærket

kevin

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bahia Principe Grand Tulum was a beautiful resort to stay, we upgraded our room and the only issue was we couldnt use the jet tub since the drain plug wasnt working and a door issue which they fixed promptly. It is a very large resort so any room requests such as towels, water typically didnt happen when requested. Besides that the resort itself was fantastic, the kids club must have been great since our kids didnt want to leave. A few people that stood out to make our experience that much better was Yoda part of the entertainment team and Hugo from the Tequila Mexican restaurant.
Overnattede 6 nætter i april 2024
Svar fra Online Reputation den 2. maj 2024
Dear Guest:We are more than happy to know that you enjoyed the services, the staff and our facility.It is a great pleasure to receive so encouraging reviews that give our team energy to keep up great work every day.We would like to express our appreciation for your comments and for mentioning our staff. It was honor for our entire team to be at your service.Thank you once again for your choice and we are looking forward to your next visit in order to repeat this awesome experience. Best regards

10/10 Fremragende

Daniela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lugar tranquilo, ameno, la comida muy bien, servicio y trato amable
Overnattede 3 nætter i april 2024
Svar fra Online Reputation den 2. maj 2024
Estimada Huésped, Queremos agradecerle enormemente por compartir con nosotros sus comentarios con respecto a su reciente estancia, realmente fue un deleite el haber sido su anfitrión y esperamos que nuestros servicios y equipo de trabajo estuvieran a la altura de sus expectativas. Saludos cordiales de la Riviera Maya,

2/10 Forfærdeligt

Zulyanette

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter
El servicio al cliente fue pésimo.
Overnattede 5 nætter i april 2024
Svar fra Online Reputation den 2. maj 2024
Estimado huésped: En primer lugar, me gustaría agradecerle sus comentarios detallados sobre su reciente estadía en nuestro complejo hotelero. Es una pena que no hayamos superado sus expectativas. Esperamos tener la oportunidad de cambiar tu percepción en el futuro. ¡¡¡Saludos !!!

10/10 Fremragende

Joseph

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall very satisfied with the property. Many different areas to spend the day at depending on what mood and vibe you are looking for. Lots of activities during the day and night around the pool and in the theater. Buffet was very good. Lots of options for breakfast, lunch, and dinner. A la carte dinners lacked a bit. Expected more from the Mediterranean restaurant. Japanese and the Grande Tortuga were average. Definitely felt safe walking around and staff always made us feel welcomed. Would definitely recommend this property.
Overnattede 6 nætter i april 2024
Svar fra Online Reputation den 30. apr. 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service! In the same way, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

10/10 Fremragende

Jillian

Overnattede 4 nætter i april 2024
Svar fra Online Reputation den 20. maj 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Fremragende

Ana

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very large all inclusive resort with lots of activities excellent entertainment staff and great food
Overnattede 4 nætter i april 2024
Svar fra Online Reputation den 29. apr. 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Fremragende

Joshua Adam

Overnattede 5 nætter i april 2024
Svar fra Online Reputation den 19. maj 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Fremragende

JALAWAR

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very polite staff buffet was good transportation around the resorts was good
Overnattede 7 nætter i april 2024
Svar fra Online Reputation den 28. apr. 2024
Dear Guest: We would like to express our appreciation for your comments and for mentioning our staff. It was honor for our entire team to be at your service.Thank you once again for your choice and we are looking forward to your next visit in order to repeat this awesome experience. Best regards

10/10 Fremragende

Adrian

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The place was great and food was ok
Overnattede 5 nætter i april 2024
Svar fra Online Reputation den 28. apr. 2024
Dear guest, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

8/10 Udmærket

Pio

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Shows weddings
Overnattede 6 nætter i april 2024
Svar fra Online Reputation den 28. apr. 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

6/10 Okay

Beverly

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Check in process took forever. We were unable to get any dining reservations that we were interested in, and the beach area in our location was all rocks, we were not able to get in the water at all at the Tulum location.
Overnattede 7 nætter i april 2024
Svar fra Online Reputation den 25. apr. 2024
Dear guest,First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It is a pity that we have not exceeded your expectations. We hope to have the opportunity to change your perception in the future.Regards !!!