When we booked this hotel there were several options on Agistri Island. We chose exactly this hotel because they offered a room with seaview. When we arrived and checked in, we were shown to a basement room of much lower quality than advertised - because they were fully booked. When a hotel advertise a sea view room, and confirm the room to my reservation - it should not be my problem that they are overbooked. And if they have this problem they should notify me before my arrival, so that I can find other options.
This of course was very disappointing, and it didn’t help that we needed to wait one hour for a manager that never showed up and put up a fight to get what we actually had reserved.
I was angry like a spoiled idiot and to be fair it killed the initial feelings about the hotel. Sea view is not the most important thing in this world, but when you reserve it and pay extra for it - you don’t expect a basement room.
However, we got a very nice room the day after and was compensated with a free dinner and drinks. Manager did the right thing.
Service was in general very good and food in restaurant was very tasty, and the same goes for the hotels private beach. Breakfast was quite standard, but cozy and good.
All in all this hotel would have received top score 10/10 if it wasn’t for the fight needed to get what I reserved. Next time, hopefully the hotel will find a way to compensate the guest on arrival, not after a fight.
It really is a very good hotel.
