Sauna, dampbad, massage-/behandlingsrum
Tjek tilgængelighed

Anmeldelser af Sheraton Addis, a Luxury Collection Hotel, Addis Ababa

5 out of 5
Sheraton Addis, a Luxury Collection Hotel, Addis Ababa
Taitu Street, Addis Ababa

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 105 af i alt 167 anmeldelser" "
Bedømmelse på 8 − Udmærket. 45 af i alt 167 anmeldelser" "
Bedømmelse på 6 − Okay. 10 af i alt 167 anmeldelser" "
Bedømmelse på 4 − Dårligt. 4 af i alt 167 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 3 af i alt 167 anmeldelser" "

9,4/10

Rengøring

9,0/10

Service og personale

9,2/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

HYUNA

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
첫 아프리카 방문을 기억에 남게해준 호텔
처음으로 아프리카 방문하는거라서 긴장되고 걱정되었는데 Sheraton Hotel에 머무는 기간동안 편안함과 안정을 누렸습니다. 하루에도 수차례 방응 정리해주었고 호텔안을 다니다가 마주치는 직원들은 항상 밝게 웃으며 인사해주었습니다. 시설이 약간은 오래된 느낌도 있었지만 건물의 스타일과 전빈적인 분위기가 나름의 고풍스러움과 편안함을 선사했습니다. 다른분들의 경험을 참고하여 아침식사 패키지를 미리 확인하여 오해가 없게하였고, 손님이 와서 미팅을 해야하는데 공개된 장소는 어수선해서 곤란하여 마지막 하루는 4층에 있는 Executive Lounge를 이용하기위해 $55(USD)추가로 지불하고 업그레이드 하여서 점심식사, 저녁식사를 제공받는 서비스를 이용하고 미팅도 진행했습니다. 아침식사는 1층에서 뷔페스타일로하는 패키지가 이미 가입 되었지만 4층에서 식사를 이용했고 오믈렛등을 요청하면 동일하게 준비해 주므로 편하고 조용하게 4층에서 식사를 하고 그곳에서의 숙박을 마무리했습니다. 공항셔틀이 있어서 너무 편하게 공항을 오고간것도 좋았습니다.
Overnattede 3 nætter i januar 2024

10/10 Fremragende

Tiondra

Overnattede 1 nat i januar 2024

10/10 Fremragende

Tiondra

Overnattede 1 nat i januar 2024

8/10 Udmærket

Zakia

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I did my reservation through Expedia. At check-in the receptionist forgot to take the deposit. I thought that it was made automatically when I did my reservation online. I then decided to have my breakfast. A lady asked about my room number. Everything was fine so far, until I signed the check. The waiter told me that I didn’t have any credit at the hotel. I wasn’t sure about what was happening. I told him that I already checked in. He looked at me and went to talk to his superior. Since that moment all the staff was looking at me as if I did something wrong. All eyes were on me as if I was about to escape, and for what? A plain breakfast of less than 30 USD.! At the moment I was leaving, the same lady who asked about my room number, took the phone and called one of the waiters. He immediately came running after me. He said Mum something is wrong, and that I should follow him to the reception. I never felt so humiliated in my life. I went to the reception and the receptionist apologized and asked for my credit card and proceeded with the deposit. The waiter was still standing there as if he was escorting a thief. Later on I went for a walk inside the hotel and passed by the pool and when I tried to enter the pool, someone from the hotel told me that I have to pay to get inside!!!!. He was so rude that I didn’t even have time to explain that I was a guest. The management has to review the staff behavior, except for the receptionists who were very nice and helpful.
Overnattede 1 nat i december 2023

10/10 Fremragende

Diane

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Elegant hotel with excellent service.
Overnattede 2 nætter i september 2023

8/10 Udmærket

Temesgen

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
After room service They don’t take out their food trays and glass out all day long and night in our room. Also they didn’t change the bedsheets until we asked them repeatedly.
Overnattede 3 nætter i august 2023
Svar fra Selamawit Alemu den 8. aug. 2023
Dear Temesgen,Thank you for sharing your comments with us, as we were not able to find your stay at the Sheraton Addis. Kindly send as the booking detail so that we can investigate further on the given comments. Best regardsSelamawit AlemuDirector of revenue management

10/10 Fremragende

Abebe

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Keep it up
Overnattede 1 nat i april 2023

8/10 Udmærket

Jenny Beate

Overnattede 1 nat i marts 2023

8/10 Udmærket

Zeleke Alebachew

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I like the environment, I like the view
Overnattede 1 nat i februar 2023

10/10 Fremragende

Albert

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful facility. Staff were amazing… everyone I met was exceedingly helpful and friendly. Airport shuttle was a breeze. Very, very nice by any standards.
Overnattede 5 nætter i februar 2023

10/10 Fremragende

Ayana

Overnattede 2 nætter i januar 2023

8/10 Udmærket

Gbolahan

10/10 Fremragende

Aleshilign

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This property is in the heart of the city with beautifully kept sprawling gardens , water fountains, great restaurants, bars , spa , gym and swimming pool. What makes this property amazing is its amazing staff. From the door man to front desk and room service ….. they are the heart of the place .a bid Thank you for all them for making my family vacation great !
Overnattede 7 nætter i august 2022
Svar fra SHERATON ADDIS ABABA den 13. aug. 2022
Dear Aleshilign, Thank you for taking the time to give us such a wonderful rating and for your comments. Happy guests, their ratings, reviews and comments are always great to receive. We are delighted to know that you enjoyed your time with us and it will be a pleasure sharing your rating and comments with the team. If there is anything that we can do to make your next visit even better, please do let us know. We all hope to welcome you back to Sheraton Addis Ababa soon. Regards, Dean Menzies Director of Operations

10/10 Fremragende

Yewondwossen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A hotel that functions in a tough environment
Consistently good service. Back up sysytmes worked effectively during power and water outages.
Overnattede 12 nætter i juli 2022

8/10 Udmærket

Ahmed

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
We have a
Overnattede 6 nætter i juli 2022

10/10 Fremragende

Abele

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The best hotel with awesome customer service
Firstly I want to say thank you to all the staff i interacted with especially the front desk staff Zelalem and Nebiyu for making this an awesome stay for my dad and me. The hotel was comfortable and clean. There are a couple of bars/restaurants on the premises that are modern with a relaxed ambiance. Great parking area. The view on site was great to just walk around with your loved one. The customer service was the best I have seen (I have visited multiple hotels in different countries) which adds to the Sheraton Addis being the best hotel I have ever stayed at. If you are in Addis for Business or pleasure you have to stay here for at least one night to experience the view, great breakfast, and to wind down for a bit from the hustle and bustle. I will definitely return during my visits to Addis.
Overnattede 2 nætter i juni 2022
Svar fra SHERATON ADDIS ABABA den 4. jul. 2022
Dear Abel, Thank you for taking the time to give us such a wonderful rating and naming some of our exceptional associates. Happy guests, their ratings, reviews and comments are always great to receive. We are delighted to know that you enjoyed your time with us and it will be a pleasure sharing your rating and comments with the team. If there is anything that we can do to make your next visit even better, please do let us know. We all hope to welcome you back to Sheraton Addis Ababa soon. Regards, Dean Menzies Director of Operations

10/10 Fremragende

Abdi

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sheraton was and still is the best hotel I've ever stayed at!
Overnattede 1 nat i maj 2022

10/10 Fremragende

Wolfgang

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hervorragender Service, sehr freundliches Personal.
Overnattede 2 nætter i marts 2022

10/10 Fremragende

Hendrik

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was amazing, clean, safe, and the facility was immaculate! The restaurants were excellent and the service from all staff was amazing! I will definitely stay there again!
Overnattede 4 nætter i februar 2022

10/10 Fremragende

SUKHDEV S

Overnattede 3 nætter i maj 2021

4/10 Dårligt

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale
We are young Ethiopian couples from U.S.A , we went back home for a week vacation. We only stayed here one night. Apparently if you talk to the stuff in Amharic, you will be treated like crap. They only respect other nationals staying there. We were told checkout time differently. We were told the pole is not free because they assumed we don’t have a room. They assume without asking. Please give your front desk people more diversity treating. We expect more from big hotel like this.
Overnattede 1 nat i maj 2021

10/10 Fremragende

Meskerem

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Customer service is excellent throughout the hotel.
Overnattede 5 nætter i april 2021

10/10 Fremragende

Elias

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
It was amazing
Overnattede 2 nætter i september 2020

10/10 Fremragende

Khaldon

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Best Hotel in Addis Ababa
The Sheraton Addis is always my only option when I am at addis ababa, it offers everything a 5 star hotel should. Its really amazing im every way. I do think however is that becoming too classic and needs some new decors, but nonetheless its a remarkable hotel
Overnattede 7 nætter i februar 2020

10/10 Fremragende

Tian

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beautiful hotel
It’s a beautifully hotel. The jogging trial is nice; the food is good and spa is great.
Overnattede 4 nætter i februar 2020

10/10 Fremragende

Belayneh

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2020

10/10 Fremragende

TS, Newport Beach, CA

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The grounds are amazing with beautiful gardens and places to walk.
Overnattede 2 nætter i januar 2020

10/10 Fremragende

Tugrul

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Yardımsever iyi elemanlar daima yardıma hazırlardı.
Overnattede 2 nætter i januar 2020

10/10 Fremragende

Akinlolu

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great luxurious hotel Excellent and friendly staff Beautiful Exterior Amazing place
Overnattede 4 nætter i december 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i november 2019

8/10 Udmærket

Stephanie

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Comfortable, but suspicious food
The Sheraton is easily the nicest hotel I’ve ever staid in, and I saved a bit of money by eating their happy hour for dinner. The hotel was quiet and comfortable, and the service great. It’s close to the airport, but you’ll otherwise need taxis to get around. The grounds are filled with flowers, and there’s an amazing jogging path on property, as well as a pool and a playground for the kiddos. Foodwise, I have some questions, as myself and several other people came down with food poisoning during our conference. Of all the places to get food poisoning, however, this was by far the comfiest.
Overnattede 4 nætter i november 2019

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2019

10/10 Fremragende

david

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The Sheridan in Addis Ababa is unbelievable! It is truly a luxury hotel. Beautiful grounds, great restaurants, comfortable beds and wonderful service. I can’t say enough good things about it. We loved it and were sad to leave.
Overnattede 1 nat i oktober 2019
Svar fra SAH den 28. okt. 2019
We are very glad that you had a great stay. Thank you for your comment.

10/10 Fremragende

berhan

Overnattede 15 nætter i august 2019

8/10 Udmærket

Verificeret rejsende

Overnattede 2 nætter i juni 2019

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Room size is great food is good the spa is run down and masseuse aren't great plus rooms have a lot of noise coming from outside sound of pool engine or something like that
Overnattede 1 nat i juni 2019

8/10 Udmærket

kit

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i maj 2019
Svar fra ADDLC den 29. maj 2019
Thank you for your review.

8/10 Udmærket

kit

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i maj 2019
Svar fra ADDLC den 29. maj 2019
Thank you for your review.

10/10 Fremragende

Alan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fabulous hotel
Great hotel. One of the best we have stayed in throughout the world. Excellent service and restaurants and pool area even a shop to buy roses for my wife. An absolute Oasis after a week in the bush
Overnattede 1 nat i april 2019
Svar fra SAHTLC den 7. maj 2019
Thanks for staying with us. We are delighted to know that you enjoyed your stay!

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really good hotel with a large complex including pools, play area, running course, gym and spa area. There are a couple of shops on the ground floor for souvenirs and booking tours. Staff were very friend and helpful. There is a security check at the entrance and also scanners before entering the hotel. I was travelling for work and my hand tools were not allowed on the hotel. This was slightly unusual but understandable.
Overnattede 3 nætter i april 2019
Svar fra SAHTLC den 30. apr. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Natan, Los Angeles, us

Rejste med partner, Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel rooms are clean and beautiful. The hotel itself has several amenities as well as beautiful gardens. Great location.
Overnattede 4 nætter i april 2019
Svar fra SAHTLC den 30. apr. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Mikael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i marts 2019
Svar fra SAHTLC den 7. maj 2019
Thank you

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale
Very accommodating staff Executive lounge the highlight
Overnattede 1 nat i marts 2019
Svar fra SAHTLC den 7. maj 2019
Thank you

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, service og personale, værelsets komfort
Hotel is fine. The best spot is the executive lounge—great food and service. Gym is very basic and dated. Whole hotel could use refreshing. Service all great though.
Overnattede 2 nætter i marts 2019
Svar fra SAHTLC den 7. maj 2019
Thank you

10/10 Fremragende

Nicole

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beautiful oasis in Addis
Beautiful property, excellent service-best hotel in Ethiopia hands down. Cannot wait to stay again!
Overnattede 5 nætter i februar 2019

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The hotel is fine. However, person that did the check-in was careless and put on my crecit card a pre-authorization of $3400 for a single night stay!
Overnattede 1 nat i januar 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2019

8/10 Udmærket

yong sun

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
정전이 너무 자주되어서 불편했어요. 특히 샤워하고 있을때 정전되어서 깜깜한건 물론이고 물까지 나오지 않아 5분 넘게 고생했네요. 가격대비 성능이 좋진 않은것 같아요. 쉐라톤 내 스파는 45분에 660비르이고($25정도) 90분에 1320비르($50정도)로 나쁘지 않은 가격이었으나 크게 만족스럽지는 않았어요. 그리고 무엇보다 불편했던건, 조식 포함해서 결제를 했음에도 불구하고 매일 아침마다 식사비를 지불하라는 요청이 있어서 매번 컨시어지 방문해서 바로잡느라 시간 낭비를 했네요. 쉐라톤호텔에서는 예약사이트의 잘못이라고 하던데요. 이건 호텔스닷컴의 잘못인가요?
Overnattede 3 nætter i december 2018

10/10 Fremragende

Augusto, Bogotá Colombia

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel, very nice people, very nice place
Overnattede 1 nat i december 2018