Hotel med 5 stjerner i York, England

"Underwhelming. Although a gorgeous hotel, my husband and I were not entirely satisfied with our stay. The rooms were fine and they're environmentally aware, which is always a plus, but some things were lacking for a luxury hotel such as this. First of all, the cleaning was not great. Occasionally old, wet towels were crumpled up and only halfway cleaned. Second of all, children were allowed to run wild in the spa, which meant that the one hour we booked during our stay was completely ruined by water bombs, screaming and parents who decided that the entire pool could be used as a playground instead of swimming, which was what all the other guests at the spa were there for. Finally, there's something off about the atmosphere. There's a bit of a snobbish vibe, the better your clothes the better the service. Unfortunately, I opted for my jeans instead of my Miu Miu this time around. Won't be doing that next time... Everything was good though and we did get shortbread in the room, which were delicious!"