Hoteller nær Shockoe Slip

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Newly renovated. Very nice. Would recommend!"

"Property was well kept"

"Restaurant inside hotel closed early."

"Silly and unprofessional check in. Very slow "

"The front staff was amazing!!! Justin and Moses, the front staff members, were very helpful. They cared about our stay and ensured we were well taken care of. They deserve a raise!!! Hotel overall is quiet! Great location. It is very close to many areas. Parking is truly available onsite. There is a parking garage, for lower vehicles, and outside parking for larger/taller than 6 feet vehicles. Clean hotel room. The beds are comfortable. Lovely hotel!"

"Pros: Good Location/Nice Amenity/Extra Large Room/Excellent Food in the Restaurant/Wheel Chair Was Provided/Buffet Breakfast was delightful Cons: Poor Services (no extra bedding for the sofa bed - my elderly mom was cold while sleeping during the first night; the safe is locked - not operational) Poor Maintenance (the bathroom had no proper ventilation; the bathroom door is jammed with extreme loud noise when opening it each time; water station is not operational in the gym) Poor Housekeeping...

"Jeffrey was the best host. This is a beautiful property which is obviously lovingly maintained. The building is so pretty and has multiple sitting areas outside of your room (which was also great). I have dietary restrictions and Jeffrey and others made sure to have snacks for me to enjoy during the wonderful nightly happy hours and delicious options for breakfast. This area was also fun to explore and Jeffrey gave us very good pointers on where to go."

"Rooms were clean and relatively new. Not much around the area, but downtown is not far."

"Had a great time with the pinball machines and game systems! Kids loved them too! And it was a great location right by the highway, but in a quiet neighborhood."

"Everything was pretty good except having to be in the very very back of the floor and the staff was either not accommodating or around. The bartender helped me find the person to check in and was always as his station. The breakfast was a bit lacking. And I was looking forward to that the most since I work in the hospital but other than that It was ok"