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Anmeldelser af Malmaison York

4 out of 5
Malmaison York
2 ROUGIER STREET, York, England

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 804 af i alt 1351 anmeldelser" "
Bedømmelse på 8 − Udmærket. 327 af i alt 1351 anmeldelser" "
Bedømmelse på 6 − Okay. 143 af i alt 1351 anmeldelser" "
Bedømmelse på 4 − Dårligt. 55 af i alt 1351 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 22 af i alt 1351 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

8,8/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Søren

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Fran den 8. jan. 2024
Thank you for your lovely review! We're glad you thoroughly enjoyed your time with us, and hope to see you again soon.Kind regards,Malmaison York

10/10 Fremragende

Mikkel

Overnattede 1 nat i november 2023
Svar fra Fran den 10. nov. 2023
Thank you for your lovely review! We're glad you enjoyed your stay, and hopefully we can see you again soon.Kind regards,Malmaison York

2/10 Forfærdeligt

Mikkel

Overnattede 1 nat i november 2023
Svar fra Fran den 10. nov. 2023
Thank you for your review. We hope you enjoyed your time with us, and feel free to get in touch if you wished to discuss any issues you had during the stay.Kind regards,Malmaison York

10/10 Fremragende

Claus G

Overnattede 2 nætter i august 2022

10/10 Fremragende

Emilie

Overnattede 1 nat i august 2022
Svar fra Melodi den 18. aug. 2022
Thank you for your review. Hope to see you again in the future.

10/10 Fremragende

Peter

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location was excellent. Room very comfortable.
Overnattede 1 nat i maj 2024

6/10 Okay

Paul

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location really good. Staff excellent. Rooms are ok, nothing special. No bottled water in room is ludicrous considering the price
Overnattede 1 nat i maj 2024

8/10 Udmærket

Christine

Rejste med familie og småbørn
Attentive staff and lovely room. Although on Expedia I booked a standard room with a toddler bed but at the hotel they can not cater for a toddler bed in a standard room so we were forced to upgrade which was a bit annoying and then to pay an extra £30 a night for the bed
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Ormond, CORBY

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good hotel with boutique-feel. Good spacious bedroom with excellent bathroom and storage. Staff were friendly & professional. Good breakfast & cooked to order hot choice. Excellent position near station & city centre. Underground on-site parking very limited & extra charge.
Overnattede 1 nat i maj 2024
Svar fra Malmaison York den 25. maj 2024
Thank you for your lovely review, we do hope to see you again in the future.

10/10 Fremragende

Stephen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Best hotel in York city centre by far. Great location good access excellent friendly staff it’s expensive but isn’t everything of quality these days ?
Overnattede 2 nætter i maj 2024
Svar fra Malmaison York den 25. maj 2024
Thank you Stephen for your lovely review, we do hope to see you again soon. We appreciate the feedback given.

8/10 Udmærket

Suzanne

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel is situated in a convenient & central location within walking distance to bars, restaurants & amenities. I did struggle finding the car park & navigating the one way system but got there eventually. Just needed to know to look for NCP carpark sign. Had a lovely stay! I like the new updated decor.
Overnattede 1 nat i maj 2024
Svar fra Fran den 18. maj 2024
Thank you for your review. We're glad you enjoyed your time with us, and found the car park! Hopefully we can see you again soon.Kind regards,Malmaison York

6/10 Okay

Ruby

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The room was overall a nice room but unfortunately the name of this hotel did not live up to its expectations. The temperature control in the room did not work and in a warm day that’s really not great as there was no cooling at all. The windows cannot be opened due to safety so makes it worse. There were no fans available either. Housekeeping just said sorry can’t help. The shower tray had hair in it which was off putting so could have been cleaned properly. The hotel should stock more drink options. There was one sachet of green tea so had to ask for more. It was a nice hotel but not sure i would want to stay at a Malmaison again.
Overnattede 1 nat i maj 2024
Svar fra Fran den 11. maj 2024
Thank you for your review. I am so sorry to hear about your issues with AC and cleanliness - please be assured I have passed your feedback on to the relevant departments. If you wished to discuss anything further please contact the hotel and ask for the Duty Manager.Kind regards,Malmaison York

10/10 Fremragende

Wendy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Fran den 9. maj 2024
Thank you for your lovely review! We're glad you enjoyed your time with us, and hopefully we can see you again soon.Kind regards,Malmaison York

2/10 Forfærdeligt

Tammy

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The pillow cases did not seem to be cleaned smelled like sweat. The lighting pretty much didnt exist. Air conditioner did not turn on, called to front dest stated it would take about an hour to turn on. People at front desk was rude and snotty. Over all i wouldn't recommend this hotel at all.
Overnattede 2 nætter i maj 2024
Svar fra Fran den 8. maj 2024
Thank you for your feedback. I am so sorry you didn't enjoy your stay. I have passed on your feedback to the relevant departments, and please feel free to get in touch and ask for the duty manager if you wished to discuss anything further.Kind regards,Malmaison York

6/10 Okay

Hannah

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overall the property was good. The air conditioning didn’t work so the room got very warm, also the fridge didn’t work and it was really dark in some parts of the room.
Overnattede 2 nætter i maj 2024
Svar fra Fran den 8. maj 2024
Thank you for your feedback. We're glad you enjoyed your time with us, and I have passed on your comments to maintenance. Hopefully we can see you again soon.Kind regards,Malmaison York

2/10 Forfærdeligt

Charlotte

Overnattede 1 nat i april 2024
Svar fra Malmaison York den 25. maj 2024
Thank you for your feedback, If you wish speak with someone at the hotel . Please do not hesitate to contact us directly .

8/10 Udmærket

Alison, Cirencester

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Centrally located hotel - rooms are compact but comfortable. Slight niggle was only one bath towel provided for a double room.
Overnattede 1 nat i april 2024
Svar fra Malmaison York den 30. apr. 2024
Dear Alison,Thank you for you review. We appreciate your time and feedback and have passed this on to our team.We hope to welcome you back.Kind regards,Malmaison York

8/10 Udmærket

Jill

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the location. Wish the temperature controls were better. Could use towel hooks
Overnattede 2 nætter i april 2024
Svar fra Malmaison York den 30. apr. 2024
Dear Jill,Thank you for you review. We appreciate your time and feedback and have passed this on to our team.We hope to welcome you back.Kind regards,Malmaison York

8/10 Udmærket

Matthew

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel, friendly staff but under staffed at times. Umbrella hire machine is chocolate-teapot useless. Good atmosphere, great breakfast.
Overnattede 3 nætter i april 2024
Svar fra Malmaison York den 30. apr. 2024
Dear Matthew,Thank you for you review. We appreciate your time and feedback and have passed this on to our team.We hope to welcome you back.Kind regards,Malmaison York

10/10 Fremragende

Owen

Overnattede 1 nat i april 2024
Svar fra Malmaison York den 25. maj 2024
Thank you Owen for your review, much appreciated !!

8/10 Udmærket

Katy

Rejste med partner
The hotel is in an amazing location, so near to the centre of York. The reception staff were lovely, really friendly & helpful. The room was very quirky. Much better than expected. Some reviews said the rooms were dark but ours was flooded with light from the huge window. Very good breakfast.
Overnattede 1 nat i april 2024
Svar fra Malmaison York den 28. apr. 2024
Thank you for your lovely review Katy, We do hope to see you again in the future.

10/10 Fremragende

Patricia

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Liked everything but the lack of light in the desk and closet area in our rooms. GREAT BREAKFAST!! I’d stay there again if visiting York
Overnattede 3 nætter i april 2024
Svar fra Malmaison York den 28. apr. 2024
Thank you Patricia for your lovely review , see you again soon hopefully.

10/10 Fremragende

Hernan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good place to stay to visit the city, with good dining close to it.Good service from the hotel
Overnattede 3 nætter i april 2024
Svar fra Malmaison York den 28. apr. 2024
Thank you for your review , we appreciate the feedback and hope to see you again in the future.

10/10 Fremragende

MELINDA

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Exceeded expectations, very nice large room, staff superb
Overnattede 2 nætter i april 2024
Svar fra Malmaison York den 24. apr. 2024
Dear Melinda,Thank you for your lovely review. We have passed this on to our team. We appreciate your time and feedback and we hope to welcome you back to the hotel.Kind regards,Malmaison York

6/10 Okay

nichola

Synes ikke om: Service og personale
Overnattede 2 nætter i april 2024
Svar fra Malmaison York den 24. apr. 2024
Dear Melinda,Thank you for your review. We have passed this on to our team. We appreciate your time and feedback and we hope to welcome you back to the hotel.Kind regards,Malmaison York

10/10 Fremragende

Jeremy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

10/10 Fremragende

Christopher

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Another quality stay at Malmaison. Well situated to walk into York. Skybar has fantastic views of York on a clear day.
Overnattede 1 nat i april 2024
Svar fra Malmaison York den 21. apr. 2024
Dear Christopher,Thank you for your lovely review. We appreciate your time and feedback.We hope to see you again soon!Kind regards,Malmaison York

10/10 Fremragende

Iain

Overnattede 3 nætter i april 2024
Svar fra Fran den 8. maj 2024
Thank you for your review! We're glad you thoroughly enjoyed your time with us, and hope to see you again soon.Kind regards,Malmaison York

8/10 Udmærket

Thomas

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient for the station
Overnattede 2 nætter i marts 2024
Svar fra Fran den 17. apr. 2024
Thank you for your review. We're glad you enjoyed your time with us, and hope to see you again soon.Kind regards,Malmaison York

10/10 Fremragende

Andy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Lili den 18. apr. 2024
Dear Andy,Thank you for your lovely review. We appreciate your time and feedback and hope to welcome you back to The Malmaison York Hotel.Kind regards,The team at Malmaison York

8/10 Udmærket

Jenni

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Fran den 17. apr. 2024
Thank you for your review. We're glad you enjoyed your time with us, and hope to see you again soon.Kind regards,Malmaison York

8/10 Udmærket

Karen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel and room. We ate in the rooftop Sora bar which was nice but a bit overpriced. Our room was lovely, my only niggle was that the fridge was pretty useless, It's kept enclosed in a cupboard so was overheating.
Overnattede 2 nætter i april 2024
Svar fra Fran den 15. apr. 2024
Thank you for your feedback. We're glad you enjoyed your time with us, and I have passed you feedback on to maintenance. Hopefully we can see you again soon.Kind regards,Malmaison York

8/10 Udmærket

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Fran den 13. apr. 2024
Thank you for your review. We hope you enjoyed your time with us, and look forward to seeing you again soon.Kind regards,Malmaison York

6/10 Okay

Steven

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The washing facilty was poor with a tiny mirror which was too low down to use to shave. The room was too hot and the windows did not open which left the only option as air con which was loud and kept needing be adjusted.
Overnattede 1 nat i april 2024
Svar fra Fran den 7. apr. 2024
Thank you for your feedback. I have passed on your comments about the room, and we hope you enjoyed the rest of your stay.Kind regards,Malmaison York

10/10 Fremragende

Dawn

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All was excellent and would recommend to friends and family. Thankyou
Overnattede 1 nat i april 2024
Svar fra Fran den 6. apr. 2024
Thank you for your lovely comments! Hopefully we can welcome you back soon.Kind regards,Malmaison York

10/10 Fremragende

Andrew

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel, was allowed an early check in. Staff excellent. Very good breakfast.
Overnattede 1 nat i april 2024
Svar fra Fran den 6. apr. 2024
Thank you for your lovely review! We're glad you enjoyed your breakfast and that the team looked after you. Hopefully we can see you again soon.Kind regards,Malmaison York

8/10 Udmærket

Helen, Keighley

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel, with great staff. I especially liked the rooftop bar which had amazing cocktails and fantastic service.
Overnattede 1 nat i marts 2024
Svar fra Fran den 29. mar. 2024
Thank you for your review! We're glad you enjoyed your time in Sora and we hope to see you again soon.Kind regards,Malmaison York

10/10 Fremragende

darren

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Malmaison and it’s sora bar and restaurant are spot on. We didn’t need to leave the hotel really.
Overnattede 1 nat i marts 2024
Svar fra Malmaison York den 25. mar. 2024
Dear Darren,Thank you for your lovely review. We appreciate your feedback and value your time. We will be passed on to our team.We hope to see you again soon!Kind regards,Malmaison York

10/10 Fremragende

Ben

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location and very friendly staff
Overnattede 1 nat i marts 2024
Svar fra Fran den 23. mar. 2024
Thank you for your lovely review! We're glad you enjoyed your time with us and hope to see you again soon.Kind regards,Malmaison York

10/10 Fremragende

Belinda

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Free drinks on arrival! Staff - always cheerful and helpful. Breakfast options - great, catered for all. Would recommend.
Overnattede 3 nætter i marts 2024
Svar fra Malmaison York den 21. mar. 2024
Dear Belinda,Thank you for your lovely review. We appreciate your feedback and will share with positivity with our team.We hope to see you again soon!Kind regards,Malmaison York

10/10 Fremragende

He

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great service from staff and spacious room.
Overnattede 1 nat i marts 2024
Svar fra Malmaison York den 20. mar. 2024
Thank you for your lovely review. We hope to see you again soon.Kind regards,Malmaison York

10/10 Fremragende

Monica

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great rooms, great breakfast and great hotel in general!
Overnattede 1 nat i marts 2024
Svar fra Fran den 19. mar. 2024
Thank you for your lovely review! We're glad you enjoyed your stay, and hope to see you again soon.Kind regards,Malmaison York

8/10 Udmærket

Lee

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Fran den 18. mar. 2024
Thank you for your review! We hope you enjoyed your time with us, and look forward to seeing you soon.Kind regards,Malmaison York

2/10 Forfærdeligt

michael

Synes ikke om: Rengøring, service og personale
Definitely not the normal malmasion experience. No running water on one of the morning No bedding for the second bed When the second bed was unfolded it was covered in dirt and dust No interest from the front desk Been to the mal many times before and this never happens
Overnattede 2 nætter i marts 2024
Svar fra Fran den 18. mar. 2024
Thank you for your feedback. The lack of water was a building wide issues and unfortunately out of our control, but we are truly sorry for your experience. If you wished to discuss anything further please contact the hotel and ask for the duty manager.Kind regards,Malmaison York

6/10 Okay

Oliver

Synes godt om: Rengøring
Overnattede 1 nat i marts 2024
Svar fra Malmaison York den 11. mar. 2024
Thank you for your review.

6/10 Okay

Chris

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Check in is strictly from 3pm even though the rooms were available. This causes huge waits and frustration not only for guests but the staff are also placed under huge pressure. All hotels we stayed in on our trip were accommodating to checking in earlier without make the guest feel uncomfortable. The parking in the area in non existent for vans or hight top vehicles. They just say you need to park 10min away and walk. Tough luck really. Our room was on the second floor and was very loud, from other guests slamming doors, heavy feet from above and the street noise from below. The street noise from buses, loud cars kept us up all night. I would recommend other hotels before booking here.
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Nigal

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The stay was for my wife’s birthday. The staff were very friendly and we received a free drink to celebrate. We then went to the roof bar and also received a complimentary plate also.
Overnattede 1 nat i marts 2024
Svar fra Malmaison York den 11. mar. 2024
Thank you for your lovely review. We appreciate your feedback. We hope to see you again soon!Kind regards,Malmaison York

8/10 Udmærket

Alison

Overnattede 1 nat i januar 2024
Svar fra Malmaison York den 9. mar. 2024
Thank you for your review

10/10 Fremragende

Kevin, Harrogate

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Easy to access the railway station and all York attractions / shopping / dining areas
Overnattede 1 nat i marts 2024
Svar fra Malmaison York den 6. mar. 2024
Thank you for your lovely review. We hope to see you again!

10/10 Fremragende

Katie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I booked this hotel for me and my partner for his 30th birthday and our whole experience here was exceptional. Very happy and will come again when we next visit York
Overnattede 2 nætter i marts 2024
Svar fra Malmaison York den 5. mar. 2024
Thank you for your lovely review! We appreciate your feedback and we hope to see you again very soon.Thank you,Malmaison York