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Anmeldelser af Delta Hotels by Marriott York

4 out of 5
Delta Hotels by Marriott York
Tadcaster Road, York, England

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 100 af i alt 194 anmeldelser" "
Bedømmelse på 8 − Udmærket. 45 af i alt 194 anmeldelser" "
Bedømmelse på 6 − Okay. 29 af i alt 194 anmeldelser" "
Bedømmelse på 4 − Dårligt. 11 af i alt 194 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 9 af i alt 194 anmeldelser" "

9,0/10

Rengøring

9,2/10

Service og personale

8,4/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Alexandra

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We arrived early and was welcomed beautifully by a gentleman (sorry I can't remember your name but he was Spanish). We were allowed to check in early and found the room to be so spacious, clean & smelt lovely. We used the swimming facilities which again where clean & tidy, also welcomed in by the young gentleman in the wellness centre who was very informative. On checkout (again same gentleman on check in) was so lovely and friendly. Would recommend this beautiful hotel and fantastic friendly team. We will be back again!
Overnattede 1 nat i maj 2024
Svar fra Sharon den 21. maj 2024
Good Morning Alexandra,Thank you for your highly scored review.I am pleased that you enjoyed your stay at the hotel and the use of the facilities. I have passed on your kind comments to the staff you encountered.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

10/10 Fremragende

David, YORK

Overnattede 2 nætter i maj 2024
Svar fra Sharon den 23. maj 2024
Good Morning,Thank you for your highly scored review.I am pleased that you enjoyed your stay and the use of the leisure facilities.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

6/10 Okay

Martin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Good: Clean and tidy room with good facilities and standard speed wifi. Staff were attentive and helpful especially at breakfast. Pool and leisure area was good. Bad: Front facing room was noisy from 6am in the morning due to deliveries, I assume to the kitchen, reversing lorries beeping, trolley wheels, etc. The bar drinks were overpriced and it put me off going to the restaurant for dinner as I could imagine the prices being comparable, after reading some reviews I'm glad I passed on dinner.
Overnattede 3 nætter i maj 2024
Svar fra Jim den 17. maj 2024
Thank you for taking the time to leave a review, I would like to apologise for the issues that you encountered during your stay. Please let me assure you that this is not our usual high standards that we expect our guests to experience. All feedback (even the negative) helps us identify issues to look to rectify them in an effort to improve our service.I appreciate you bringing your experience to my attention, and I will be sharing your feedback with the relevant management to look further into the specific problem areas with what you have mentioned. We hope we get the opportunity to welcome you back and show you a guest experience that you deserve. Thank you for choosing to stay with us.

4/10 Dårligt

ALAN

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No bed linen for sofa bed windows sealed no air conditioning unit that worked very expensive restaurant And bar would not stay again
Overnattede 1 nat i maj 2024
Svar fra Sharon den 12. maj 2024
Good Morning Alan,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the Delta Hotel by Marriott York is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind regardsSharon

6/10 Okay

Mahnoor

Rejste med partner
Synes godt om: Service og personale
Felt more like a 3 star hotel. Okay for a short stay.
Overnattede 2 nætter i april 2024
Svar fra Sharon den 10. maj 2024
Good Morning,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the Delta Hotel by Marriott York is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind RegardsSharon

10/10 Fremragende

Philip

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel located just outside the city centre but close enough and with plenty of parking (now charged but reasonable). The refurbishment has freshened the place up.
Overnattede 2 nætter i maj 2024
Svar fra Sharon den 5. maj 2024
Good Morning Philip,Thank you for your highly scored review.I am pleased that you enjoyed your stay and like the refurbishment of the hotel.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

10/10 Fremragende

Riz, Mirfield

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything was on point
Overnattede 1 nat i april 2024
Svar fra Jim den 30. apr. 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

10/10 Fremragende

Ethan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Loving my time so far at this hotel best iv ever been to I would definitely come stay agian
Overnattede 3 nætter i april 2024
Svar fra Jim den 24. apr. 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

10/10 Fremragende

Kristof

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing place to stay
Overnattede 2 nætter i april 2024
Svar fra Sharon den 23. apr. 2024
Good Morning,Thank you for your highly scored review.I am pleased that you enjoyed your hotel and its facilities.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

10/10 Fremragende

chris

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i april 2024
Svar fra sharon den 23. apr. 2024
Good Morning Chris,Thank you for your highly scored review.I am pleased that you enjoyed your stay and the use of the facilities within the hotel.We look forward to welcoming you back.Kind RegardsSharon

4/10 Dårligt

Thomas

Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Booked this hotel for a family trip to York. Picked this hotel mainly due to the family swimming pool (which was good for younger kids) Would only advise booking this hotel if you like nursing home temperatures though. We had to phone reception at 01.30am due to it being ridiculously hot in our room and the rooms not having air con and the fans blowing hot even when on the cold setting. None of us could sleep. The night staff did bring us 2 random fans eventually after searching empty rooms which helped but we still had a pretty uncomfortable night. All corridors and dining area were really warm too and this was mid April so I’d hate to see what it would be like in summer. Parking is £7 for 24 hours which seems good for York. Reception staff were friendly. Breakfast was nice.
Overnattede 1 nat i april 2024
Svar fra Jim den 17. apr. 2024
Thank you for taking the time to provide feedback in regards to your recent stay with us. Whilst we are thankful for your kind comment about our staff, we are naturally disappointed that you did not enjoyed your stay in its entirety. We take all feedback seriously as look to continuously improve our standards and as such, this has been shared with the relevant department. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Udmærket

Jessica

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Sharon den 14. apr. 2024
Good Morning,Thank you for taking the time to review us.I am pleased that you enjoyed the hotel and its facilities.We look forward to welcoming you back when your travels bring you back to the area.Kind RegardsSharon

10/10 Fremragende

Nisha

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We liked it had a small pool with large opening times. Staff were very informative.
Overnattede 2 nætter i april 2024
Svar fra Jim den 10. apr. 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

8/10 Udmærket

Sarah

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The toilet didn’t flush well and facilities a little old but the staff were excellent and the value for money was great, room was very spacious and the breakfast was great!
Overnattede 3 nætter i april 2024
Svar fra Sharon den 6. apr. 2024
Good Morning Sarah,Thank you for taking the time to review us.Please accept my apologies for the toilet not flushing properly. I have passed this on to maintenance and our housekeeping teams who will look into this.I am pleased that you found the staff friendly and helpful and you enjoyed the breakfast.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

6/10 Okay

Iain

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overall a good stay. Nice friendly staff. Hotel is dated and that’s not normally a problem but the night rate was extremely high. Not sure I would book again due to price.
Overnattede 1 nat i april 2024
Svar fra sharon den 5. apr. 2024
Good Morning Iain,Thank you for taking the time to review us.I am pleased that you found the staff friendly and helpful.The nightly rate changes all the time, for the best price it is best to book directly with Marriott.I do hope that we get the chance to welcome you back.Kind RegardsSharon

8/10 Udmærket

Lizet

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Jim den 2. apr. 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

10/10 Fremragende

Charalampos

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Jim den 1. apr. 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

10/10 Fremragende

Miss Jeanette

Synes godt om: Rengøring, service og personale, faciliteter
Jacuzzi pool and stream room,not in use my whole stay
Overnattede 3 nætter i marts 2024
Svar fra Sharon den 30. mar. 2024
Good Morning Jeanette,Thank you for taking the time to review us.Please accept my apologies for the Jacuzzi and Steam room being out of order, due to unforeseen emergency maintenance.I am pleased that you enjoyed the hotel and look forward to welcoming you back when your travels next bring you back to York.Kind RegardsSharon

10/10 Fremragende

Phillip

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra sharon den 21. mar. 2024
Good Evening Phillip,Thank you for your highly scored review.I am pleased that you enjoyed your stay at the hotel and the facilities.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

10/10 Fremragende

Robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Jim den 18. mar. 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

8/10 Udmærket

FILIPPO

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
Had a nice family room grandkids enjoyed the pool. everything was lovely
Overnattede 2 nætter i marts 2024
Svar fra Jim den 12. mar. 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

10/10 Fremragende

Darren

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Leisure facility
Overnattede 1 nat i marts 2024
Svar fra Jim den 4. mar. 2024
Good Evening Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

8/10 Udmærket

David

Synes godt om: Overnatningsstedets tilstand og faciliteter
One night in York
Overnight with Grandchild
Overnattede 1 nat i februar 2024
Svar fra sharon den 27. feb. 2024
Good Morning David,Thank you for taking the time to review us.I am pleased that you enjoyed the hotel and leisure facilities with your grandchild.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

6/10 Okay

Luke

Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Sharon den 27. feb. 2024
Good Morning Luke,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the Delta Hotel by Marriott York is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind RegardsSharon

8/10 Udmærket

Robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Reasonable distance from York town centre. Didn’t take too long to get an Uber into town. Nice and clean, rooms are lovely, it would have been nice to have been shown or told about the gym/swim facilities as I wasn’t told.
Overnattede 2 nætter i februar 2024
Svar fra sharon den 26. feb. 2024
Good Morning,Thank you for taking the time to review us.I am pleased that you enjoyed you the hotel and its facilities. We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

8/10 Udmærket

Steven

Overnattede 1 nat i februar 2024
Svar fra sharon den 21. mar. 2024
Good Morning Steven,Thank you for taking the time to review us.I am pleased that you enjoyed your stay at the hotel and the facilities.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

8/10 Udmærket

Miguel, Maidstone

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay near the city centre, only 10 minutes by bus into the city centre. Spacious areas, rather small odd shape swimming pool, but had a spacious jacuzzi for many, steam room, and Sauna to finish the days. this seems to be a family-friendly hotel so you might bump into a very noisy place, where it is hard to relax. The food at the restaurant was good and the atmosphere was great.
Overnattede 3 nætter i februar 2024
Svar fra sharon den 26. feb. 2024
Good Morning,Thank you for taking the time to review us.I am pleased that you enjoyed you the hotel and its facilities. We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

6/10 Okay

James

Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
A bit tired!
It’s a bit tatty and tired this hotel. Probably wouldn’t stay again. The rooms are big and the bed was comfortable. It’s just the bathrooms are dated and not the cleanest. The staff are friendly enough and helpful. The gym is way too small and again dated and not overly clean.
Overnattede 2 nætter i februar 2024
Svar fra Sharon den 18. feb. 2024
Good Morning James,Thank you for taking the time to review us.I am pleased that you found the bed comfortable and the rooms large, I have passed your comments on regarding the cleanliness of the hotel bathroom and gym to the department managers.We look forward to welcoming you back to show you a stay that you deserve.Kind RegardsSharon

10/10 Fremragende

Steve

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i februar 2024
Svar fra Sharon den 16. feb. 2024
Good Morning Steve,Thank you for such a great review.We are delighted you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.Kind RegardsSharon

10/10 Fremragende

Carolyn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to town and hotel had a pool
Overnattede 2 nætter i februar 2024
Svar fra Sharon den 16. feb. 2024
Good Morning Carolyn,Thank you for such a great review.We are delighted you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.Kind RegardsSharon

8/10 Udmærket

Manju, hampshire

Rejste med familie, Forretningsrejsende, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Enjoy the pool, food was good, beds were comfortable and not far from york
Overnattede 1 nat i februar 2024
Svar fra sharon den 26. feb. 2024
Good Morning,Thank you for taking the time to review us.I am pleased that you enjoyed you the hotel and its facilities. We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Sharon den 16. feb. 2024
Good Morning,Thank you for such a great review.We are delighted you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.Kind RegardsSharon

2/10 Forfærdeligt

SHEHZAD

Overnattede 3 nætter i februar 2024
Svar fra Sharon den 15. feb. 2024
Good Morning,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the Delta Hotel by Marriott York is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind RegardsSharon

10/10 Fremragende

Meryl

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We really enjoyed our stay, we found the staff very helpful.
Overnattede 1 nat i februar 2024
Svar fra Jim den 14. feb. 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, værelsets komfort
Great feel / vibe to the hotel, we really enjoyed our stay. All the staff we came into contact with were welcoming, polite, friendly and professional. Nice selection for breakfast. Good size room, which was very quiet with fridge, two portable heaters and all the extras you would expect eg robe, hair dryer etc. Minor lack of attention to detail/ decor tired in our superior room eg position of door stop in the bathroom made an already tight gap unnecessarily tighter. By repositioning the stopper by an inch or two the door could open wider (handle would still not hit the wall.) Same applies to the hook on the back of the bathroom door, by moving it to the right by one inch (admittedly it would not quite be central) it would not hit the corner of the wall which had been damaged stopping it from opening a little wider. Significant cracks in the sink. Sofa bed a little worn. Bed very comfortable with a choice of two pillows with different levels of support. Loved the 12 o’clock checkout. We had a great stay and despite some minor points around decor we would definitely stay again.
Overnattede 3 nætter i februar 2024
Svar fra David - Front Desk den 12. feb. 2024
Thank you for taking the time to review us.We are delighted to have been your chosen hotel during your recent stay in York. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your scores have been shared with the hotel team as a critical way of understanding how we can continue to improve on our exceptional service to guests like you.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Udmærket

Heather

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Jim den 14. feb. 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

10/10 Fremragende

Donal

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Our stay was perfect. Some of the deco is abit dated but still clean and did not affect on our stay. Would defo stay again
Overnattede 1 nat i februar 2024
Svar fra David - Front Desk den 12. feb. 2024
Dear Donal,Thank you for choosing to stay at the Delta Hotel by Marriott York and providing your honest feedback on the Guest Satisfaction Survey. We look forward to welcoming you back when your travels next bring you back to the area.Kind regards

10/10 Fremragende

Andrew

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
My Stay at the Delta Hotel
I have stayed several times at the Delta and it has always been excellent. My only disappointment is that you have to pay for the carpark when you stay at £7.00 per night. I believe if you are staying at the hotel it should be free as all other hotels i stay at across the country including Marriot hotels
Overnattede 4 nætter i februar 2024
Svar fra sharon den 10. feb. 2024
Good Morning Andrew,Thank you for your highly scored review.I am pleased that you enjoy the hotel and its facilities, I understand that the parking charge may have come as a surprise, however, parking charges are becoming a standard now within in York and we are one of the last hotels to do this. As a business we felt the price was fair compared to other properties in York. We look forward to welcoming you back when your travels bring you back to the area.Kind RegardsSharon

6/10 Okay

Verificeret rejsende

Synes godt om: Værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Rooms are dated and not in best condition. Could do with a re vamp. Mattress was comfy
Overnattede 1 nat i januar 2024
Svar fra sharon den 8. feb. 2024
Good Morning,Thank you for taking the time to let us know about your experience while staying with us.Your experience of the Delta Hotel by Marriott York is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind RegardsSharon

10/10 Fremragende

Matthew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
What a loverly hotle highly recommended to everybody. Even surprised the wife with balloons and cake foe her birthday
Overnattede 1 nat i februar 2024
Svar fra sharon den 8. feb. 2024
Good Morning Matthew,Thank you for your highly scored review.I am pleased that your wife enjoyed her birthday and we look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

2/10 Forfærdeligt

Natalie

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Cold room, dirty aircon and stinking of smeok
Overnattede 1 nat i februar 2024
Svar fra Sharon den 8. feb. 2024
Good Morning Natalie,Thank you for taking the time to let us know about your experience while staying with us.Your experience at our hotel is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the relevant leadership teams to ensure the necessary guidelines are in place and reviewed to prevent unsatisfactory experiences from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.Kind RegardsSharon

10/10 Fremragende

Julian

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Jim den 6. feb. 2024
Good EveningThank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

8/10 Udmærket

Kathleen

Overnattede 2 nætter i februar 2024
Svar fra Sharon den 21. mar. 2024
Good Morning Kathleen,Thank you for taking the time to review us.I am pleased that you enjoyed your stay at the hotel and the facilities.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

8/10 Udmærket

David

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good location. Convenient to town with lots of transport options
Overnattede 1 nat i februar 2024
Svar fra sharon den 5. feb. 2024
Good Morning David,Thank you for your highly scored review.I am pleased that you enjoyed your stay and look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

6/10 Okay

Simon

Rejste med partner
Synes godt om: Rengøring, faciliteter
While this was a nice hotel - with a lovely gym/pool - be very careful when booking your room. The so-called 'deluxe' room is anything but. When we realised this on arrival, we asked to pay to upgrade to a bigger/better room but the price we were quoted was 4x that as if we'd just booked the better room on Expedia. We called Expedia but the hotel wouldn't let them allow us to either a) pay the extra for the better room or b) cancel this booking and rebook the better room. So basically we faced the option of either staying in a very poor and small 'deluxe' room or paying 4x the correct price to upgrade. As you can imagine, that somewhat spoiled the trip.
Overnattede 2 nætter i januar 2024
Svar fra Sharon den 4. feb. 2024
Dear Simon,Thank you for taking the time to review us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind regardsSharon

2/10 Forfærdeligt

David

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Rengøring
Overnattede 3 nætter i januar 2024
Svar fra sharon den 4. feb. 2024
Good Morning David,Thank you for taking the time to review us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind RegardsSharon

4/10 Dårligt

Craig

Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Really disappointing
I hate to be the guy that complains, but we booked this trip for a bit of R&R. the main reason for picking this hotel was the Spa facilities, the pool, the jacuzzi, sauna, steam room and the gym. Unfortunately the whole time we were there, the jacuzzi was out of action which was particularly disappointing. On our last day, the gym was out of action and the sauna not working. Really really disappointed as this was the main reason for booking this hotel inparticular. The room on the other hand was great, comfy bed, great facilities. Really happy with this.
Overnattede 2 nætter i januar 2024
Svar fra Sharon den 4. feb. 2024
Good Morning Craig,Thank you for taking the time to review us.Due to things beyond our control we need to shut the gym for health and safety reasons, I am pleased that you enjoyed your room.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

8/10 Udmærket

robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
1 night stay
Could have done with a small complamentry bottle water in room
Overnattede 1 nat i januar 2024
Svar fra David - Front Desk den 4. feb. 2024
Good morning Robert,Thank you for your highly scored review. We are delighted that you enjoyed your stay. I am sorry that there was not any water in your room on arrival and that it wasn't rectified for you during your stay.We do hope that you will stay with us again in the not too distant future. Kind regards

10/10 Fremragende

Sophie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely stay
Stayed for one night, nice big room and was lovely and clean. Nice pub 3 min walk away The Cross Keys which was reasonably priced with Vegan options.
Overnattede 1 nat i januar 2024
Svar fra David - Front Desk den 4. feb. 2024
Dear Sophie, Thank you for choosing to stay at the Delta Hotel by Marriott York and providing your honest feedback on the Guest Satisfaction Survey. We look forward to welcoming you back when your travels next bring you back to the area.Kind regards

10/10 Fremragende

Stephen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra David - Front Desk den 4. feb. 2024
Good morning Stephen,Thank you for taking the time to review us.We are delighted to have been your chosen hotel during your recent stay in York. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your scores have been shared with the hotel team as a critical way of understanding how we can continue to improve on our exceptional service to guests like you.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards