Hoteller med pool i Yamanouchi

"The room was everything I dreamed of having in an Onsen. It was beautifully appointed and impeccably clean. We chose the room with the western beds and found it quite comfortable and very spacious. The staff was extremely helpful. Spoke English well, and the food was amazing. The presentation of both our breakfast and dinner was a beautiful display of Japanese aesthetics. We loved the mineral bath, and we love the fact that we had an indoor and an outdoor mineral pool."

"This deserves much more than an 8.4 rating. We had one of the best ski stays ever at the Arai and we’ve stayed at Chamonix, Aspen, Jackson Hole, and Big Sky. The hospitality and food was amazing with some of the best service possible. The price was so much more reasonable than any other US destination. Thank you Lotte Arai."

"I have never stayed somewhere with a kinder, friendlier staff. I was blown away by how caring and thoughtful they were."

"お部屋が広く快適に過ごせました。"

"とても綺麗で、従業員も話しやすい雰囲気で楽しめました。ありがとうございます。"

"The room was really spacious with beautiful views of the surrounding mountains. Breakfast was included but dinner we ate out as the hotel is large and they can't accommodate everybody. This was not a problem as there were so many restaurants in town. You do need to time the shuttle bus well though. Overall, a brilliant place to visit and really worth the money."

"素晴らしいです"

"Great forest view and the whole stay experience is nice. It is in the rural area so there is no sight seeing spot around. The shuttle bus to hotel need to reserve first, not hop-on hop-off type."