Dear Marta,Thank you for taking the time to share your review.We are truly concerned to hear about the issues you encountered with the furniture, door, and shower. While our hotel is known for its attention to detail and upkeep, it appears we did not meet those standards in your case. Please rest assured that we are looking into these matters to ensure they are an exception to our usual high standards. We're glad, however, that you found our room cleanliness satisfactory, and we hope this aspect made your stay more comfortable.We hope we can provide you with an improved stay in the future. Kind regards,Front Desk Manager/Manger On Duty

Dear Raul,Thank you for sharing your experience with us.We regret to hear that the service did not meet your expectations, particularly in the pool areas. Our team strives to provide exceptional service, even during peak times, and we apologize for any inconvenience you experienced. We acknowledge your feedback regarding the availability of premium liquor and room service, which indeed are exclusive benefits of our Premium Service upgrade. We appreciate your understanding that our food buffet hours are designed to cater to a wide range of guest preferences, and we regret any disappointment caused by our exclusive partnership with Pepsi for beverage products. It is heartening to know that you enjoyed the access to our sister properties, the variety of large pools, and the quality of our entertainment and food.We are looking forward to welcoming you again. All the best!Front Desk Manager/Manger On Duty

Dear Madam,Thank you for taking the time to share your review.We regret to hear that your dining experience did not meet your expectations, especially regarding the quality of food in our standard accommodations. While our All-Inclusive programme includes a wide range of dining options across multiple restaurants, we understand that taste is subjective and there's always room for improvement. We take pride in our cleanliness standards and are pleased to know that you found our hotel to be well-maintained in this regard. Your satisfaction with our room amenities is also appreciated, as we strive to offer a comfortable and enjoyable stay for all our guests.We hope we can provide you with an improved stay in the future. Kind regards,Front Desk Manager/Manger On Duty

Querido Sr. Eduardo, Gracias por tomarse el tiempo de compartir su valoración con nosotros en esta plataforma.Lamentamos escuchar que el servicio ofrecido por nuestro personal en algunos de nuestros restaurantes no cumplió con sus expectativas. Nos esforzamos continuamente por ofrecer una experiencia gastronómica de alta calidad y su comentario es crucial para nuestro proceso de mejora. Queremos asegurarle que la satisfacción de nuestros huéspedes es nuestra principal prioridad. Nos complace que haya encontrado la limpieza y la condición de nuestro hotel al 100%, y agradecemos sus comentarios positivos sobre estas áreas.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,Front Desk Manager/Manger On Duty

Dear Georgina,Thank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best regards.Julio Castellanos

Dear Asheley, Thank you for this great review.We're thrilled to hear that you found our hotel to be an amazing place to stay and that you would consider returning. Your high praise for the cleanliness of the room and the overall condition of the hotel is greatly appreciated. Our team works tirelessly to maintain our facilities to the highest standard and it's rewarding to know that their efforts have positively impacted your stay.We look forward to welcoming you back soon. Kind regards,Front Desk Manager/Manger On Duty

Estimada Marcela, Sentimos mucho su malestar.Lamentamos mucho que su experiencia con nosotros no haya cumplido con sus expectativas en términos de atención y calidad. Nos enorgullece nuestro compromiso con la limpieza y el estado de nuestras instalaciones, y nos sorprende escuchar su perspectiva. Estamos continuamente trabajando para mejorar nuestros servicios y apreciamos sus comentarios, que nos ayudan a identificar áreas de oportunidad. Aunque no prometemos cambios inmediatos, sus observaciones son valiosas para nuestro proceso de mejora continua. Sin embargo, nos complace saber que encontró la limpieza de su habitación satisfactoria y que esto haya sido un punto positivo durante su estancia.Reciba un saludo cordial,Front Desk Manager/Manger On Duty

Dear Guest, Thank you for taking the time to review your stay.I am sorry to hear about the challenges you faced during check-in and the room issues you encountered. Rest assured, we strive to ensure a smooth and efficient check-in process, and your experience is not indicative of our usual standards. We also apologize for any inconvenience caused by our buffet's lunch service and are surprised to hear about the grill bar, as we are committed to providing a variety of dining options throughout the day. Our team works diligently to maintain our rooms, and we regret that we did not meet your expectations in this regard. It is heartening to know that you found our staff to be very nice, and I am pleased that their service left a positive impression on you.We hope to welcome you back. All the best.Front Desk Manager/Manger On Duty

Dear NerminaWe are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chanceBest regards.Julio Castellanos

Dear Madam,Thank you for the time taken to share your experience of staying with us.We're truly sorry to hear about your dissatisfaction with the speed of service from our staff. We continually strive to meet our guests' expectations and provide efficient service across all touchpoints. We appreciate your feedback as it helps us identify areas for improvement. On a brighter note, we're delighted you enjoyed the variety of activities and the overall cleanliness of our hotel. It's wonderful to know that these aspects contributed positively to your stay.We hope to welcome you back. Best wishes,Front Desk Manager/Manger On Duty

Querida Miriam, Muchas gracias por la reseña acerca de su experiencia en Barceló Maya Beach - All Inclusive y la inmejorable valoración que ha compartido.Nos llena de alegría saber que considera nuestro hotel un paraíso y que la atención recibida fue excelente. Es un honor que nos recomiende y que piense en regresar, esto refleja el compromiso de nuestro equipo para ofrecer estancias memorables. Agradecemos sus amables palabras sobre la limpieza y las amenidades de nuestras habitaciones; trabajamos diariamente para mantener los altos estándares que nuestros huéspedes merecen.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Front Desk Manager/Manger On Duty

Estimado Eduardo, Su excelente reseña nos alegra el día.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,

Dear Sir,Thank you very much for this kind review.It's wonderful to know that our pristine beach and array of à la carte restaurants met your expectations. We're equally pleased to hear your commendations on our well-maintained facilities and the pool area which you found to be especially accommodating for the older generation. Your satisfaction is our top priority, and it's rewarding to learn that our hotel left a lasting impression, making you consider us for a future visit.We look forward to a return visit from you in the future.Best wishes,Front Desk Manager/Manger On Duty

Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Front Desk Manager/Manger On Duty

Dear Justin Morgan Thank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Best regards.Julio Castellanos

Dear Larisa,Thank you for the time taken to share your experience of staying with us.We regret to hear that certain aspects of our hotel did not meet your expectations, particularly regarding the hotel's condition. We continually strive to improve our guest experience and your feedback is invaluable. It's wonderful to know that you enjoyed the variety of our buffet, as well as our pools and beach area. Our team takes great pride in maintaining the cleanliness of our rooms and providing a diverse range of food options to cater to all tastes.We hope to welcome you back. Best wishes,

Dear CassandraThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Best regards.Julio Castellanos

Estimada Señora, Gracias por su reseña acerca de su experiencia en nuestro hotel.Lamentamos profundamente que nuestro servicio no haya cumplido con sus expectativas y que la atención recibida no haya sido la más cálida; esto no refleja el estándar de hospitalidad y servicio que nos esforzamos por ofrecer. Nos preocupa que la comida no haya sido de su agrado y que haya experimentado incomodidades con ella. Nos esforzamos por mantener una calidad excepcional en nuestras opciones culinarias y tenemos un estricto control de temperatura para asegurar que los alimentos se sirvan en su estado óptimo. En cuanto a las reservaciones en nuestros restaurantes de especialidad, efectivamente se ofrecen en función de la duración de la estancia, velando por dar una oportunidad equitativa de disfrutar de esta experiencia a todos nuestros huéspedes. Nos complace saber que la limpieza de nuestra playa cumplió con sus expectativas y que valora el esfuerzo diario que realizamos para mantenerla en las mejores condiciones.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,Front Desk Manager/Manger On Duty

Dear Sir,Thank you for sharing your experience with us.We regret to hear that our culinary offerings did not meet your expectations. We take pride in our diverse dining options, including our all-inclusive program with access to 3 different restaurants ranging from international to Mexican specialties, all designed to cater to a variety of palates. We continually strive to deliver a vast array of flavorful dishes and are disappointed to learn of your dissatisfaction. Please rest assured that we are committed to providing exceptional dining experiences for all our guests.We are looking forward to welcoming you again. All the best!Front Desk Manager/Manger On Duty

Dear Peter JayThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Best regards.Julio Castellanos

Dear KimberlyWe are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chanceBest regards.Julio Castellanos

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that you appreciated the stunning grounds, beach, and the variety of activities available on our property. It's wonderful to know that the access to Palace facilities and the offerings from staying in our Premium Suite contributed to a memorable trip for you. Your positive remarks about the cleanliness, hotel condition, and room amenities are greatly appreciated and we're thrilled that these aspects met your expectations to the fullest. We take pride in maintaining our hotel to the highest standards and it's always rewarding to receive such positive feedback.It would be our pleasure to have you return on another occasion. Very best wishes,Front Desk Manager/Manger On Duty

Dear Sir,Thank you very much for this kind review.We're glad to hear that the amenities provided for our younger guests met with your satisfaction and contributed to an enjoyable stay. It's wonderful to know that the cleanliness of our rooms, the condition of our hotel, and the level of service from our team met 80% of your expectations. We are especially proud to receive full marks for our room amenities and hope these added to the comfort of your stay.We look forward to a return visit from you in the future.Best wishes,Front Desk Manager/Manger On Duty

Dear Saleem,Thank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best regards.Julio Castellanos

Dear Alen,Thank you very much for this kind review.We are thrilled to hear that our team's dedication contributed to the beauty of your stay and that our facilities met your expectations. It’s wonderful to know that the cleanliness of our rooms, the condition of our hotel, and the services we provide were up to the mark. Additionally, we're glad that our room amenities added to the comfort of your visit.We look forward to a return visit from you in the future.Best wishes,Front Desk Manager/Manger On Duty

Cher Monsieur,Nous vous remercions d'avoir pris le temps de rédiger ce commentaire.Nous sommes désolés d'apprendre que notre buffet n'a pas entièrement répondu à vos attentes, en particulier concernant la température des plats. Soyez assuré que nous accordons une grande importance à la qualité de notre service de restauration et que vos commentaires seront partagés avec notre équipe de cuisine afin de garantir la satisfaction de nos clients. Nous sommes toutefois ravis que vous ayez trouvé nos six restaurants à la carte excellents, ce qui témoigne de notre engagement à offrir une expérience culinaire variée et de qualité.Nous espérons vous compter de nouveau parmi nous.Front Desk Manager/Manger On Duty

Dear AnnaWe greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Best regards.Julio Castellanos

Dear Madam,Thank you for the time taken to share your experience of staying with us.We're delighted to hear about your positive experience, particularly noting the safety, cleanliness, and the walkable nature of our property. Our team strives to maintain the highest standards of cleanliness and guest convenience, so it's gratifying to see these efforts reflected in your feedback. We also appreciate your recognition of our services, and we're glad that technology like Google Translate facilitated communication and enhanced your stay.We hope to welcome you back. Best wishes,Front Desk Manager/Manger On Duty

Dear Madam,Thank you for the time taken to share your experience of staying with us.We're sorry to hear that you found the hotel to be overcrowded and experienced difficulty finding chairs at the beach after breakfast. Our resort does offer a vast beachfront with plenty of amenities, and we strive to provide enough space and comfort for all our guests. We appreciate your compliments on the service provided by our team and are glad to know that you recognized the effort they put in to ensure a pleasant stay for our guests.We hope to welcome you back. Best wishes,Front Desk Manager/Manger On Duty

Dear Matthew,We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards.Julio Castellanos

Dear Madam,Thank you for the time taken to share your experience of staying with us.We are genuinely concerned to hear about your experiences with our pool staff and the issues you encountered with dinner reservations. We strive to provide attentive and organized service, and what you described does not reflect our standards. I apologize for any inconvenience this may have caused you and your family. On a brighter note, we are pleased to hear that you found our room cleanliness and hotel condition to meet your expectations. Our team works diligently to maintain a high standard of cleanliness and to keep our facilities in excellent condition for our guests.We hope to welcome you back. Best wishes,Front Desk Manager/Manger On Duty

Dear OlivierThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best regards.Julio Castellanos

Dear JenniferThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best regards.Julio Castellanos

Dear Jessica,We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards.Julio Castellanos

Dear LauraThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best regards.Julio Castellanos

Dear Sasha leahThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Best regards.Julio Castellanos

Querid@ Zeidel, Gracias por tomarse el tiempo de escribir sobre su experiencia con nosotros.Lamentamos mucho que la limpieza y el estado de las toallas no hayan cumplido con sus expectativas; siempre nos esforzamos por mantener nuestros estándares de higiene y confort al máximo para todos nuestros huéspedes. Nos complace que haya reconocido la calidad y el servicio de nuestro nivel Premium, donde nuestro objetivo es proporcionar una experiencia excepcional.Esperamos que vuelva muy pronto a visitarnos. Reciba un cordial saludo,Front Desk Manager/Manger On Duty

Dear KellyFirstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards.

Dear Liza,We appreciate that you took the time to share your experience with us.It is great to know that our location was so suited to your needs.We are delighted that we were able to deliver an enjoyable stay and pleasant dining experience.However, your comment regarding the menu selection has been duly noted, and we will take this into consideration as we endeavour to better meet the expectations of our guests.We aim to provide the perfect experience for our guests and feedback like yours is really helpful.We hope to see you again in the future. Kind regards,Front Desk Manager/Manger On Duty

Dear Sir,Thank you for this positive review of your experience.It is rewarding to know that you had such a pleasant experience with us.It is rewarding to know that you had such a pleasant experience with us.Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back in the future for another pleasant stay,Front Desk Manager/Manger On Duty

Dear Madam,We thank you for taking the time to provide us with your feedback.We are delighted that our location was ideal for you and thank you for your kind mention of our team. Additionally, it's great to hear that you had such an enjoyable dining experience. However, we are sorry if our usual high standards were not upheld and will be looking into this. Please know that we have noted your comments regarding the outdoor terrace and appreciate your feedback. Our guests' reviews are always helpful as we seek to constantly improve our facilities and services.We hope that we have the pleasure of welcoming you back in the future. Kindest regards,Front Desk Manager/Manger On Duty

Dear FabrizioFirstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards.

Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticsWe sincerely regret reading your disappointment with our entertainment program mostly because our team strives to provide our guests with a varied assortment of activities throughout the day and live shows in the evening, nevertheless we will make sure to discuss your comments with the head of enteratiment for information and improvement. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regardsJulio Castellanos

Dear Justin Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticsThank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards.Julio Castellanos

Dear PatriciaThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once again we thank you for choosing our hotel for your holiday and we hope to have the opportunity to serve you again in the future.Best regards.Julio Castellanos

Dear WilliamThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once again we thank you for choosing our hotel for your holiday and we hope to have the opportunity to serve you again in the future.Best regards.Julio Castellanos

Dear KirstenThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once again we thank you for choosing our hotel for your holiday and we hope to have the opportunity to serve you again in the future.Best regards.Julio Castellanos