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Anmeldelser af The Elms Hotel and Spa

4 out of 5
The Elms Hotel and Spa
Stockton Road, Abberley, Worcester, England

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 119 af i alt 192 anmeldelser" "
Bedømmelse på 8 − Udmærket. 54 af i alt 192 anmeldelser" "
Bedømmelse på 6 − Okay. 11 af i alt 192 anmeldelser" "
Bedømmelse på 4 − Dårligt. 7 af i alt 192 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 1 af i alt 192 anmeldelser" "

9,4/10

Rengøring

9,2/10

Service og personale

9,2/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Seema

Overnattede 1 nat i februar 2024
Svar fra Holly den 2. apr. 2024
Hello Seema, Thank you for your review and we are glad you enjoyed your stay with us. We hope to welcome you back in the near future.

6/10 Okay

Mariam

Forretningsrejsende
Synes godt om: Rengøring
Very nice and hardworking staff. They ran out of pastries at breakfast and they seemed short-staffed.
Overnattede 1 nat i januar 2024
Svar fra Liz den 16. feb. 2024
Good evening MiriamI am glad you enjoyed your stay with us .Thank you for your feedback regarding breakfast and I have advised kitchen to provide more pastries, definitely a popular choice!We do look forward to welcoming you again in the future.Kind RegardsLiz

10/10 Fremragende

sean

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023

10/10 Fremragende

Jackie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Special times
Overnattede 1 nat i november 2023
Svar fra Reservations den 2. dec. 2023
Many thanks for your review

10/10 Fremragende

G

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely spa, friendly staff and excellent massages
Overnattede 2 nætter i september 2023
Svar fra Reservations den 26. sep. 2023
Many thanks for your review

8/10 Udmærket

L

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2023
Svar fra Reservations den 11. sep. 2023
Thank you for your kind comments

10/10 Fremragende

Paul

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing hotel with amazing decoration in all areas. Spa area lovely. Restaurant served excellent dinner and breakfast. We stayed in room 3 which was amazing. Every staff member was incredibly polite and courtesy. And...the car park has 2 free electric charging points. Result. We stayed for 1 night and definitely stay again.
Overnattede 1 nat i august 2023
Svar fra Tobi den 19. aug. 2023
Many thanks for your lovely review, I am so happy you had a wonderful time with us!

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Highly recommend
Beautiful interior design, so much detail
Overnattede 1 nat i juli 2023
Svar fra Tobi den 30. jul. 2023
Many thanks for your lovely comment!

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super staff!
A great hotel for relaxation but this hotel is 5 star because of the staff. Well trained and attentive.
Overnattede 2 nætter i juli 2023
Svar fra Reservations Team den 20. jul. 2023
Thank you for your review. We are pleased to hear that you had an enjoyable stay with us.

10/10 Fremragende

Carl

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2023
Svar fra Reservations den 1. jun. 2023
Thank you for your review

10/10 Fremragende

Leanne

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beautiful hotel
A beautiful hotel with stunning surroundings. One of the best spas we've been too and the service was also excellent.
Overnattede 1 nat i maj 2023
Svar fra Reservations Team den 31. maj 2023
Thank you for your review. We are pleased to hear that you had an enjoyable stay with us.

10/10 Fremragende

Matt

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i maj 2023
Svar fra Reservations Team den 17. maj 2023
Thank you for perfect rating. We are pleased to hear that you had an enjoyable stay. We hope to welcome you back to the hotel soon.

10/10 Fremragende

K

Overnattede 3 nætter i april 2023
Svar fra Reservations Team den 14. apr. 2023
Thank you for leaving such a positive rating. We are pleased you had an enjoyable stay with us.

10/10 Fremragende

Ellie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i marts 2023
Svar fra Reservations Team den 29. mar. 2023
Thank you for your review. We are pleased to hear that you enjoyed your recent stay with. We hope to welcome you back to our hotel in the future

10/10 Fremragende

Laura

Overnattede 1 nat i marts 2023
Svar fra The Elms Hotel and Spa den 25. mar. 2023
Thank you for your feedback

10/10 Fremragende

Susan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Restful retreat near Worcester
We stayed for 2 nights in the main part of the hotel , the room was lovely with beautiful furnishings (some might say a little over the top but we loved it) I used the spa which was also lovely. We ate in the Badger restaurant both nights & although the menu is limited the food was excellent especially the lemon tart. All the staff were so friendly & helpful with nothing being too much trouble in both the hotel & spa.
Overnattede 2 nætter i marts 2023
Svar fra Reservations den 12. mar. 2023
Thank you for your lovely review.

10/10 Fremragende

Robert

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2023
Svar fra The Elms Hotel and Spa den 25. mar. 2023
Thank you for your feedback

10/10 Fremragende

Neeta

Overnattede 2 nætter i februar 2023
Svar fra Reservations den 13. feb. 2023
Thank you for your review.We hope to be able to welcome you back soon.Kind Regards

10/10 Fremragende

zunera

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Such a lovely hotel! Feels like straight out of storybook. The hotel has so much character and has a very relaxing vibe. The spa may be one of the best I’ve seen at a hotel. All the staff were friendly and very welcoming. Would highly recommend for a weekend away!
Svar fra Reservations Team den 6. feb. 2023
Thank you for such a lovely review. We are so pleased to hear that you had an enjoyable stay with us. We hope to welcome you back to the hotel in the future.

10/10 Fremragende

Bridget

Overnattede 2 nætter i oktober 2022
Svar fra Reservations den 1. nov. 2022
Thank you for your feedback

10/10 Fremragende

Gordon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great spa hotel.
Lovely hotel stay. Spa facilities were superb. The hotel has a lovely atmosphere - very tranquil and calm, just right for a relaxing getaway. Staff are very helpful and friendly. The only slight disappointment was the food at dinner - overpriced for what it was and not particularly well-cooked. Although the pre-dinner nibbles offered good value at only a fiver. Otherwise, everything else about the hotel is excellent.
Overnattede 2 nætter i august 2022
Svar fra Reservations den 1. nov. 2022
Thank you for your feedback

10/10 Fremragende

Lynne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely overnight stay in Worcestershire
Beautiful hotel and lovely decor throughout we are in badgers on the evening which was very good only suggestion would be to have tables and chairs on the lawns and to have an alternative menu to the tasting menu in the fine dining restaurant which is underused
Overnattede 1 nat i juli 2022
Svar fra Reservations - Elms Hotel & Spa den 19. jul. 2022
Thank you for your review, this has been shared with the management team and we are delighted to hear you had a great stay with us. We hope to welcome you back soon

8/10 Udmærket

Julia

Overnattede 1 nat i juli 2022
Svar fra Reservations - Elms Hotel & Spa den 8. jul. 2022
Thank you for your review

10/10 Fremragende

Sue

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
This was our third visit. Always fabulous. Food, staff all exemplary. Love the spa
Overnattede 1 nat i juni 2022
Svar fra Reservations - Elms Hotel & Spa den 4. jul. 2022
Thank you for your review We hope to welcome you back soon

10/10 Fremragende

Charles

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2022

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Loverly peaceful place Staff helpful and friendly Not an expansive menu in the restaurant but the food was very good Would definitely stay there again
Overnattede 3 nætter i maj 2022
Svar fra Reservations Team - The Elms Hotel & Spa den 21. maj 2022
Good afternoon, Thank you for your feedback, this has been shared with the team on site We are delighted to hear you had a great stay with us and hope to welcome you back soon Kind regards

10/10 Fremragende

Sabrina

Overnattede 1 nat i april 2022
Svar fra Reservations - Elms Hotel & Spa den 28. apr. 2022
Thank you for your review, We hope to welcome you back soon

10/10 Fremragende

Sue

Overnattede 1 nat i marts 2022
Svar fra Reservations - Elms Hotel & Spa den 4. apr. 2022
Good morning, Thank you for your feedback and giving us a 10/10 We hope to welcome you back soon Kind regards

10/10 Fremragende

Victoria

Overnattede 1 nat i februar 2022
Svar fra Reservations team den 7. mar. 2022
Thank you for your feedback

10/10 Fremragende

Alexis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2022

10/10 Fremragende

Nichola

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2022
Svar fra Reservations team den 23. jan. 2022
Good afternoon Thank you for your feedback and we hope to welcome you back soon, Kind regards

10/10 Fremragende

Lawrie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stayed pre pandemic Mar 2020. Many people were cancelling but kept work commitments snd was well cared for here. Great food, accommodation, and downtime between work days.
Overnattede 1 nat i marts 2020
Svar fra Reservations team den 23. jan. 2022
Good afternoon Thank you for your feedback and we hope to welcome you back soon, Kind regards

10/10 Fremragende

Adam

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent
Wonderful hotel and staff. Wonderful spa.
Overnattede 1 nat i januar 2022
Svar fra Reservations team den 23. jan. 2022
Good afternoon Thank you for your feedback and we hope to welcome you back soon, Kind regards

10/10 Fremragende

Lalinee

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2022
Svar fra Reservations team den 23. jan. 2022
Good afternoon Thank you for your feedback and we hope to welcome you back soon, Kind regards

10/10 Fremragende

Louisa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2022
Svar fra Reservations team den 7. jan. 2022
Thank you for your feedback, we hope to welcome you back soon

10/10 Fremragende

Brian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2021
Svar fra The Elms Hotel and Spa den 8. dec. 2021
Good Afternoon Brian: Thank you for leaving such a lovely rating. We are delighted to hear that you had a great stay with us. Kind Regards The Elms Hotel & Spa

10/10 Fremragende

Sally

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A fabulous property - so beautifully decorated at Christmas - wonderful bedrooms and an amazing spa. Friendly and helpful staff too.
Overnattede 2 nætter i november 2021
Svar fra The Elms Hotel and Spa den 8. dec. 2021
Good Afternoon Sally: Thank you for taking the time to leave such a lovely review. We are delighted to hear that you enjoyed your recent stay with us. Kind Regards The Elms Hotel and Spa

10/10 Fremragende

Mark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely stay
Lovely hotel and spa. Has been refurbed and really nice, stylish but comfy. Spa is lovely and well done out and relaxing. The restaurant was really high quality and good value (save for wine list)
Overnattede 1 nat i november 2021
Svar fra The Elms Hotel and Spa den 8. dec. 2021
Good Afternoon Mark: Thank you for your Lovely review. We are so delighted to hear that you enjoyed your recent stay with us. We have passed your lovely comments on to the team. Kind Regards The Elms Hotel and Spa

8/10 Udmærket

Susan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Courteous and welcoming Staff
We came away to celebrate my husbands birthday. Totally refurbished since my last visit. The staff were very attentive and nothing was too much trouble. My only criticism was that the dining room was dimly lit so it was difficult to read the menu in the colour that it was printed. The waiter at the end of our meal presented him with a beautifully written plate with Happy birthday on it with some delicious truffles incorprated. Thoroughly enjoyed our stay. Yes our room was a little cramped like others have said but very welcoming and comfortable none the less. A great place to celebrate something special and definitely would return. The spa is delightful.
Overnattede 1 nat i oktober 2021
Svar fra The Elms Hotel and Spa den 8. dec. 2021
Good afternoon Susan: Thank you for your lovely rating. We are so pleased to hear that you enjoyed your recent stay with us. We have passed your lovely comments on to the team. Kind Regards The Elms Hotel & Spa

10/10 Fremragende

Sarah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2021

6/10 Okay

Lorna

40th birthday
Had a luvley stay ,spa very busy we dud hsve suunday lunchh there too. Roastpitatoes rock hard also the yorjshire pudding was too.
Overnattede 1 nat i september 2021

10/10 Fremragende

Robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent stay, only things that annoyed me was being told I would have to pay extra for breakfast as I had booked through hotels.com & not through the hotel themselves, could not get the wife a manicure as apparently the spa was fully booked yet when we went to use the spa there was no-one there having their nails done, today on leaving there were four members off staff in the spa stood around chatting not looking busy, on hotel .com it stated whether to pay through them or at the hotel, I chose the hotel & found that hotel.com had taken my money out off my account so was disappointed with that, it seems that more provision is given to locals to use the spa & pools than the actual guests themselves which is a little disappointing, otherwise beautiful hotel, excellent location, staff lovely & polite & very helpful, would definitely recommend.
Overnattede 1 nat i august 2021

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel, staff and food. Highly recommend.
Overnattede 2 nætter i august 2021

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beautiful location
Beautiful location, the staff are all very friendly and helpful
Overnattede 2 nætter i juli 2021

8/10 Udmærket

TRACEY

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing
Amazing place to stay, will definitely be returning but won't be using the restaurant as the servings are way to small for me. But overall, amazing place and staff!
Overnattede 1 nat i juni 2021
Svar fra Sid den 18. jun. 2021
thank you for your feed back and we are glad you enjoyed your stay

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A fabulous and special hotel
This is an absolutely beautiful hotel. A very special tucked away place, recently refurbished to the highest standards. The staff and service are all absolutely exceptional, nothing was too much trouble. Highly recommended and will return!
Overnattede 1 nat i november 2020

8/10 Udmærket

Darren

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great couple of days, Britain thanks service and first class hotel and spa.
Overnattede 1 nat i oktober 2020

10/10 Fremragende

Hailey/Andrew, Cleobury Mortimer

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff that couldn’t do more for you, considering the virus circumstances that they are working in everything was very well managed. They had to change our room due to a computer error and we received a bottle delivered to our room for the inconvenience- lovely thought, thank you. The use of the Spa is an added bonus, again well managed with time slots to use the facilities, a lovely break with great food and drinks!
Overnattede 1 nat i oktober 2020

10/10 Fremragende

Verificeret rejsende

Overnattede 2 nætter i oktober 2020

6/10 Okay

Shannon

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beautiful outside. Terrible service and breakfast
We booked for our Anniversary. After the booking we were told all spa facilities were out of service, a massive blow to our weekend and this was the sole reason for this hotel. We were informed the hotel would ‘make it up to us’ 1 week before our stay, the additional blow of the 10pm curfew hit. We arrived, gorgeous hotel. Covid measures in place. The receptionist took our bag and I asked her to arrange a local taxi to pick us up that day. For a 9 min journey she told me it would cost £35.00+ We of-course needed a return journey too. I was disgusted. I spent 10 minutes calling local firms and got myself a £11 taxi. I have traveled the world and the concierge team are always the best and most helpful for local needs - not here. On return. We got the keys to our room and it was absolutely tiny. The bathroom was bigger. There was no daylight- the curtains wouldn’t move. The blind slats wouldn’t turn. There were no ceiling lights - just lamps, so we felt very depressed in a dismal small room. Breakfast the following day was the last straw for us. We opted for a ‘full English’ - a spoon of beans - cold. 2 fried eggs. 2 bacon that were so thick, fatty and under cooked, I left. 1 sausage. Half a mushroom. I asked for toast, it arrived after I ate what I could - cold, no butter. On checkout - the receptionist took our key and said ‘ohh you should have stayed in our suite- it has a gorgeous bath’ I was mortified. Huge smack in the face for what was a dreadful stay.
Overnattede 1 nat i september 2020