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Anmeldelser af Best Western Plus University Inn

3.5 out of 5
Best Western Plus University Inn
3050 University Pkwy, Winston-Salem, NC

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 344 af i alt 896 anmeldelser" "
Bedømmelse på 8 − Udmærket. 259 af i alt 896 anmeldelser" "
Bedømmelse på 6 − Okay. 145 af i alt 896 anmeldelser" "
Bedømmelse på 4 − Dårligt. 79 af i alt 896 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 69 af i alt 896 anmeldelser" "

8,0/10

Rengøring

8,6/10

Service og personale

7,8/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Michelle, HUDSON

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We had a really nice stay for the week. Staff went above and beyond great service. They had a good hot breakfast buffet. Price was very reasonable. Rooms were clean. I would stay there again
Overnattede 4 nætter i maj 2024

8/10 Udmærket

Logan

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Rooms were nicer than expected for the price
Overnattede 1 nat i april 2024

8/10 Udmærket

Barbara

Synes godt om: Rengøring, service og personale
It seemed the overall building is in need of updating. The breakfast area and the breakfast itself were wonderful.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Rebeca

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Property has the basics, no luxuries or extras. Its a clean room and a shower/bathroom. I can’t complain; for the price I got what I needed. Breakfast area is comfortable and clean. Food options are ok. Recommend for short stays.
Overnattede 2 nætter i maj 2024

6/10 Okay

Stacy

Overnattede 1 nat i maj 2024

6/10 Okay

David

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Our carpets were soiled and stained and the overall interior was old and outdated. The entire room had a musty smell that didn’t go away.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Martin, Laval

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beatiful place. Really good breakfast. No ice machine in function but front desk help us to have ice. I recommand.
Overnattede 2 nætter i maj 2024

4/10 Dårligt

Steven R

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is in the process of brig in a new management team. My room was never serviced the first day even after calling the front desk three times. The elevator lights don't work nor do the floor buttons. I would never recommend this facility.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Jackson

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I enjoyed how close it was to downtown.
Overnattede 1 nat i maj 2024

4/10 Dårligt

Michael, Sherburne

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
very unfriendly desk staff. front desk staff constantly in vehicles smoking cigs & weed. Would run inside when someone would come to the front desk. Old rooms and building, needs MAJOR refresh and upgrades. VERY loud and noisy. entire second floor smelled like marijuana for several days
Overnattede 4 nætter i april 2024

2/10 Forfærdeligt

Anbiyaa

Forretningsrejsende
Synes godt om: Faciliteter
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
….
Overnattede 3 nætter i april 2024

4/10 Dårligt

Mae

Rejste med familie, Rejste med kæledyr
Synes godt om: Service og personale
Initial reason for room change & later health results.
Overnattede 3 nætter i marts 2024

8/10 Udmærket

Randy

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was ok
Overnattede 1 nat i april 2024

10/10 Fremragende

Van

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was near downtown.
Overnattede 1 nat i april 2024

6/10 Okay

Krista

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Great location to WFU. Staff was kind and the place was clean. But, the rooms need a bit of maintenance. The toilet seat in our room was very loose as was the shower head. But, overall-certainly worth the price. Also, the breakfast room and the gym was kept very clean.
Overnattede 2 nætter i april 2024

4/10 Dårligt

Lauren

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
While convenient to Wake Forest University and downtown Winston-Salem, this property is rundown and felt a bit unsafe.
Overnattede 1 nat i april 2024

6/10 Okay

Jeffrey

Synes godt om: Rengøring
Reasonable economy hotel
Overnattede 1 nat i april 2024

10/10 Fremragende

Julie

Overnattede 1 nat i april 2024

10/10 Fremragende

handan, New York

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
It’s a clean, renovated rooms and quiet.
Overnattede 1 nat i april 2024

8/10 Udmærket

Jacquelynne

Synes godt om: Rengøring, service og personale
It took longer than expected to check in. Although two people were on duty, they were working with a single guest. The on-site restaurant had moved so limited dinner choices without a car. No bar. Breakfast was good. Several good choices. Staff immediately responded to an issue I identified. Staff was friendly and polite.
Overnattede 4 nætter i april 2024

10/10 Fremragende

Jacqueline, Winston-Salem

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Nice location
Overnattede 1 nat i marts 2024

6/10 Okay

Anbiyaa

Synes ikke om: Service og personale
It’s decent could be better tv and showers
Overnattede 4 nætter i april 2024
Svar fra Bianca den 17. apr. 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Fremragende

Charles

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

8/10 Udmærket

Marie

Overnattede 1 nat i april 2024

10/10 Fremragende

Tina

Rejste med familie
Synes godt om: Rengøring, service og personale
Broken safe. Very friendly staff Love the hot breakfast
Overnattede 2 nætter i april 2024

10/10 Fremragende

Guillaume

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good hotel, I liked my stay
Overnattede 4 nætter i april 2024

6/10 Okay

Julissa

Rejste med familie
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
I didn’t like how my sister and I were attacked by a dog in the hallway because some kids released their dog and when we reported it to the front desk, the two young ladies thought it was extremely funny.
Overnattede 3 nætter i april 2024

10/10 Fremragende

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

10/10 Fremragende

Paul

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean & safe!
Overnattede 1 nat i april 2024

10/10 Fremragende

William

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was comfortable and clean
Overnattede 1 nat i april 2024

8/10 Udmærket

Shailendra

Rejste med familie, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter
Good hotel
Overnattede 1 nat i april 2024

4/10 Dårligt

Angela, Silverdale

Synes ikke om: Service og personale, faciliteter
I struggled trying to decide if I wanted to write a positive or negative review during my 1-night stay. However, I’ve just about had enough. At check-in, front desk lady didn’t make eye contact with me, didn’t greet me, didn’t say a word to me and instead she had an AirPod in talking to her “Auntie” on the phone. I’m not saying this lady was rude toward me, I’m just saying she doesn’t have the customer service skills necessary to engage with hotel guests. A little more acknowledgment and conversation with who is in front of you goes a long way. Get checked in, my room was located on the 2nd floor but only if I walked through the labyrinth of hallways first. I’m perfectly mobile but I can see this being an issue for someone if they potentially dont want to walk a quarter mile just to get to their room. Got into my room, noticed it was cold. Oh, that’s because there’s poor insulation from the outdated windows they have installed here. I can only imagine what their electricity bill might be. Decided to take a shower, nope, couldn’t do that. Why? No shower curtain. It was late, I just wanted to bathe myself and go to bed. I didn’t want to wait for someone to deliver a shower curtain. Room was relatively clean, no issues with that. I did call front desk this morning to notify them that there was no shower curtain because who knows if they would’ve charged me! I didn’t get a “sorry about that” or apology, they just said “ok you’re good.”…. I have more to say.
Overnattede 1 nat i april 2024

2/10 Forfærdeligt

Glory

Overnattede 1 nat i april 2024
Svar fra Bianca den 3. maj 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Maria

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Room could have been cleaner
Overnattede 1 nat i april 2024

8/10 Udmærket

Ruth, Winter Park

Overnattede 2 nætter i april 2024

4/10 Dårligt

Hamed

Rejste med familie og småbørn
Synes ikke om: Service og personale, faciliteter
It seems they are understaffed or are running on the mercy of volunteers! Check-in took about 15 minutes and no one during that time talked to us or even acknowledged our presence! Then, around 6:00 AM the fire alarm went off and the staff didn't know what to do. The next day I tried to turn the TV in my room on but it wouldn't. I called the desk but all they had to tell me was that I had to turn the TV button on (and I told them it was already on). Since my impression was that the hotel was run by a bunch of volunteers, I decided it would be too much to ask them to do (because they were they to help, not as their job! ) This branch is definitely a tarnish on the reputation of BW Plus.
Overnattede 3 nætter i marts 2024

6/10 Okay

Rebecca

Overnattede 1 nat i marts 2024

6/10 Okay

Ben

Overnattede 1 nat i marts 2024

4/10 Dårligt

Carol

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This Best Western is a 2 star hotel, no better. Rooms were decently clean with really uncomfortable desk chair and non-functional wardrobe (no drawers and the one place that was available to hang things was so low that shirts dragged on the floor of the wardrobe - WTH??) Hallways, elevator, lobbies and external patios were just gross - sticky, baked in dirt and grime. Just made me squirm. Will not stay again.
Overnattede 3 nætter i marts 2024

6/10 Okay

Matthew

Rejste med familie
Synes godt om: Service og personale
The hotel was perfectly average. (I give 3 stars for average and not 5 stars like everyone else). The staff was friendly. The check in/out desk was an actual office desk which felt weird. The one elevator was very small and felt like it needed maintenance. There is an EV charger at an awkward place (blocks 2-watt traffic) however I couldn’t get it to work. We could hear a train frequently but not while we were sleeping. I would return to the hotel.
Overnattede 1 nat i marts 2024

4/10 Dårligt

Tim

Synes godt om: Rengøring
Overnattede 1 nat i marts 2024

10/10 Fremragende

Jacqueline, Winston-Salem

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I would recommend the hotel to all my associates if they're in the area.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Annazette

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
I love staying at Best Western This is the only place we stay when visiting our daughter in Winston Salem
Overnattede 1 nat i marts 2024

2/10 Forfærdeligt

Anbiyaa

Overnattede 3 nætter i marts 2024

4/10 Dårligt

Anthony

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
They allow the dogs to bark all night long and the TVs remotes did not work
Overnattede 3 nætter i marts 2024

10/10 Fremragende

Donald

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Stay was nice and convenient. Staff was kind and helpful. Especially night desk attendant.
Overnattede 1 nat i marts 2024

8/10 Udmærket

Sonia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good price, comfortable bed, nice breakfast, friendly staff. The sink in the room took a little bit of time to fully drain. The area around the hotel was a little run down.
Overnattede 1 nat i marts 2024

2/10 Forfærdeligt

Camarra

Overnattede 1 nat i marts 2024

2/10 Forfærdeligt

LaToya

Synes ikke om: Rengøring, service og personale
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Jodie, Rosedale

Overnattede 3 nætter i februar 2024