Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 436 af i alt 1010 anmeldelser" "
10 - Fremragende
436
Bedømmelse på 8 − Udmærket. 262 af i alt 1010 anmeldelser" "
8 - Udmærket
262
Bedømmelse på 6 − Okay. 120 af i alt 1010 anmeldelser" "
6 - Okay
120
Bedømmelse på 4 − Dårligt. 96 af i alt 1010 anmeldelser" "
4 - Dårligt
96
Bedømmelse på 2 − Forfærdeligt. 96 af i alt 1010 anmeldelser" "
2 - Forfærdeligt
96
7,8/10
Rengøring
8,2/10
Service og personale
7,6/10
Faciliteter
7,6/10
Overnatningsstedets tilstand og faciliteter
7,6/10
Miljøvenligt
Anmeldelser
4/10 Dårligt
Jessica
Rejste med familie
25. maj 2024
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Bar staff and front desk employees were nice, however the hotel had a funny smell as if the carpet needs to be taken up.
Jessica
Overnattede 1 nat i maj 2024
Svar fra AGM den 26. maj 2024
Thank you for taking the time to write a review about your recent stay at the Hilton Garden Inn Westbury! Thank you as well for your kind comments about the hotel staff! We would like to sincerely apologize for the carpet having a funny smell during your stay. Rest assured this feedback will be shared with our housekeeping team to ensure this is isolated issue. We truly hope to have the chance to better serve you in the future.
6/10 Okay
Andrew
23. maj 2024
Synes ikke om: Rengøring
Andrew
Overnattede 1 nat i maj 2024
2/10 Forfærdeligt
RENEE
22. maj 2024
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
RENEE
Overnattede 2 nætter i maj 2024
10/10 Fremragende
Tiffany
22. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Tiffany
Overnattede 1 nat i maj 2024
Svar fra AGM den 26. maj 2024
Thank you for taking the time to provide feedback from your recent stay at the Hilton Garden Inn Westbury! We truly appreciate you taking the time to share your perfect 5 out of 5 rating with us! It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon!
4/10 Dårligt
Heather
21. maj 2024
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff unfriendly
Heather
Overnattede 2 nætter i april 2024
Svar fra AGM den 22. maj 2024
Thank you for taking the time to write a review about your recent stay at the Hilton Garden Inn Westbury. Our team takes great pride in providing our valued guests with that friendly and welcoming service that our valued guests come to expect. We would like to sincerely apologize you did not receive that service from our staff. Rest assured this will be addressed with our team to look for opportunities to improve our hotel and hotel services. We truly hope to have the chance to better serve you in the future.
2/10 Forfærdeligt
Heather
Rejste med familie
21. maj 2024
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Showed up to check in and I was told that my room was given away. I was placed in a room with one bed and had 4 people in my party. Waited in the lobby while the guy who was at the front desk - never apologized or made eye contact to explain the problem.
After 30 minutes of trying to figure out what to do, my room suddenly appears and we are given keys. Very unprofessional…
The breakfast lady yelled at me for using a spoon to stir my milk- apparently I was supposed to only use a coffee stirrer.
Heather
Overnattede 3 nætter i maj 2024
Svar fra GM den 21. maj 2024
Please accept my apologies for the issues that occurred during your stay. I assure you I will handle this with my front desk and F&B staff
10/10 Fremragende
Sandra
Rejste med partner
19. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter
Convenient
Sandra
Overnattede 5 nætter i maj 2024
Svar fra GM den 20. maj 2024
Thanks for the great score
4/10 Dårligt
Matthew
16. maj 2024
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
So dated, had to have 3 different rooms toget one that everything worked
Matthew
Overnattede 3 nætter i maj 2024
Svar fra GM den 20. maj 2024
We have a major room renovation planned before the end of the year
4/10 Dårligt
Donna
16. maj 2024
Synes ikke om: Rengøring
Donna
Overnattede 3 nætter i maj 2024
Svar fra GM den 20. maj 2024
Please reach out to the property as to why we scored so low with no comments
6/10 Okay
Faaria
Rejste med familie
11. maj 2024
It was not a bad place to stay, the staff was helpful when checking in. Wished the pool area was bigger, not bad room for a lot of guests. Small pool.
Faaria
Overnattede 2 nætter i maj 2024
Svar fra GM den 14. maj 2024
I'm glad you enjoyed your stay. Not much we can do about the pool size but ours is larger than other hotels
6/10 Okay
Lenore
Rejste med familie
11. maj 2024
Synes godt om: Rengøring, service og personale
Hotel furniture is a bit tied
Lenore
Overnattede 2 nætter i maj 2024
Svar fra GM den 14. maj 2024
Our hotel expects a full renovation by the end of the year
2/10 Forfærdeligt
Josh
Rejste med partner
11. maj 2024
Synes ikke om: Rengøring, service og personale, faciliteter
The entire hallway and reception area smelled like a combination of cigarette smoke and throw up. It smelled absolutely disgusting anytime we left our room.
Also, there wasn’t clear signage that the buffet wasn’t included in the meal, so my girlfriend grabbed a single bagel and was handed a bill for $10 saying that it’ll be charged to the room.
Josh
Overnattede 1 nat i maj 2024
Svar fra GM den 14. maj 2024
Responded on Hilton site
2/10 Forfærdeligt
Sohail
10. maj 2024
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Sohail
Overnattede 1 nat i maj 2024
Svar fra GM den 11. maj 2024
Please feel free to contact the hotel directly as to why we scored so low but no comments as to why
10/10 Fremragende
Joseline
9. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
G
Joseline
Overnattede 1 nat i april 2024
Svar fra GM den 11. maj 2024
Thanks for the great score
2/10 Forfærdeligt
Robert
Forretningsrejsende
8. maj 2024
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Run down room, peeling paint and ants in the room. Reserved king and no availability. Rude front desk.
Robert
Overnattede 1 nat i maj 2024
Svar fra GM den 8. maj 2024
Please accept my apologies for the issues you experienced during your stay. I will certainly look into the issues you mentioned and will follow up with you
10/10 Fremragende
Brunel’art
8. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It’s ok
Brunel’art
Overnattede 2 nætter i maj 2024
Svar fra GM den 8. maj 2024
Thanks for the great score
10/10 Fremragende
Muhaimeinul
Rejste med familie, Rejste i en gruppe, Rejste med familie og småbørn
6. maj 2024
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, faciliteter
Nice stay, but old but the beds were new and i slept well. The location is excellent.
Muhaimeinul
Overnattede 3 nætter i maj 2024
Svar fra GM den 7. maj 2024
Thanks for the great score
4/10 Dårligt
Kelley
5. maj 2024
Synes ikke om: Service og personale
I liked the suite, which I prefer over a single room. But the room needed an update. For example, a living room chair had holes. Also, no one cleaned my room.
Kelley
Overnattede 2 nætter i maj 2024
Svar fra GM den 7. maj 2024
We are in the process of preparing for a full room renovation by the end of year
4/10 Dårligt
Saad
Rejste med familie, Rejste i en gruppe, Rejste med familie og småbørn
5. maj 2024
Synes ikke om: Rengøring, faciliteter
The rooms did not feel clean. The carpets need a deep cleaning. Turned my white socks black within a few minutes of walking around. The tub has rust stains. The lighting in the bathroom and in the general room is very dim which makes the whole place feel dingy. Would not stay here again.
Saad
Overnattede 2 nætter i maj 2024
Svar fra GM den 7. maj 2024
My apologies for the lack of cleanliness of your room. We did share these comments with the staff member that cleaned your room
10/10 Fremragende
marissa
4. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was good
marissa
Overnattede 2 nætter i maj 2024
Svar fra GM den 20. maj 2024
Thanks for the great score
8/10 Udmærket
Elizabeth
3. maj 2024
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Staff was great but the building itself needs better maintenance. A lot of things were broken or looked super beat down. Many items were full of rust and bed sheets were torn.
Elizabeth
Overnattede 2 nætter i april 2024
Svar fra GM den 3. maj 2024
Thanks for the great score. We plan on a full reno late this year
6/10 Okay
William
2. maj 2024
William
Overnattede 2 nætter i april 2024
Svar fra AGM den 22. maj 2024
Thank you for taking the time to write a review about your recent stay at the Hilton Garden Inn. We are glad you were satisfied with many aspects of your stay, but we are disappointed that we did not meet all of your expectations. We hope to have the chance to welcome you back and providing you that 5 of 5 service!
8/10 Udmærket
Jean
29. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overall I enjoyed the time I spent there.
Jean
Overnattede 1 nat i april 2024
10/10 Fremragende
Amelia
29. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very friendly and helpful. I would stay here again.
Amelia
Overnattede 2 nætter i april 2024
Svar fra GM den 1. maj 2024
Thanks for the great score and comments
8/10 Udmærket
melinda
Rejste med familie og småbørn
28. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My kids love the pool
melinda
Overnattede 1 nat i april 2024
Svar fra GM den 1. maj 2024
Thanks for the great score and comments
10/10 Fremragende
Malek
27. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The place is amazing, beautiful
Malek
Overnattede 1 nat i april 2024
Svar fra GM den 27. apr. 2024
Thank you for the great score
10/10 Fremragende
Debra D
Rejste med familie
26. apr. 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Staff go over and beyond
Debra D
Overnattede 2 nætter i april 2024
10/10 Fremragende
ashley
25. apr. 2024
ashley
Overnattede 1 nat i april 2024
Svar fra GM den 15. maj 2024
Thanks for the great score
8/10 Udmærket
Debra D
24. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Debra D
Overnattede 2 nætter i marts 2024
Svar fra GM den 27. apr. 2024
Thank you for the great score
8/10 Udmærket
Debra D
Rejste med familie
24. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff go over and beyond
Debra D
Overnattede 3 nætter i april 2024
Svar fra GM den 27. apr. 2024
Thank you for the great score
10/10 Fremragende
Wei
24. apr. 2024
非常好
Wei
Overnattede 2 nætter i april 2024
Svar fra GM den 24. apr. 2024
Thank you for the great score
8/10 Udmærket
Elizabeth
23. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay…THANK YOU!!!
Elizabeth
Overnattede 4 nætter i april 2024
Svar fra GM den 23. apr. 2024
Thanks for the great score and coments
10/10 Fremragende
Franklyn
22. apr. 2024
Franklyn
Overnattede 1 nat i april 2024
Svar fra GM den 14. maj 2024
Thanks for the great score
8/10 Udmærket
venecia
22. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Short stay. Good for the time.
venecia
Overnattede 1 nat i april 2024
Svar fra GM den 22. apr. 2024
Thanks for the great score
10/10 Fremragende
Kingsley
Rejste med partner
20. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is right off old country rd. So convenient to everything.
Kingsley
Overnattede 2 nætter i april 2024
Svar fra GM den 21. apr. 2024
Thanks for the great score and comments
8/10 Udmærket
ingrid, guaynabo
20. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
ingrid
Overnattede 1 nat i april 2024
Svar fra GM den 22. apr. 2024
Thanks for the good score
10/10 Fremragende
Michelle, Bronx
16. apr. 2024
Michelle
Overnattede 1 nat i april 2024
Svar fra GM den 7. maj 2024
Thanks for the great score
10/10 Fremragende
Ivonne Garcia
15. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Love it here
Ivonne Garcia
Overnattede 3 nætter i april 2024
Svar fra GM den 18. apr. 2024
Thanks for the great score
10/10 Fremragende
Erin
13. apr. 2024
Erin
Overnattede 1 nat i april 2024
Svar fra GM den 3. maj 2024
Thanks for the great score
8/10 Udmærket
Kathleen
12. apr. 2024
Kathleen
Overnattede 1 nat i april 2024
Svar fra GM den 13. apr. 2024
Thanks for the great comments and score
10/10 Fremragende
Debra D
Rejste med familie
10. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
always clean and staff on point
Debra D
Overnattede 2 nætter i april 2024
Svar fra GM den 11. apr. 2024
Thanks for the great score. Glad you enjoyed your stay
8/10 Udmærket
Keith
9. apr. 2024
Synes godt om: Service og personale
Ok hotel for business traveler.
Keith
Overnattede 2 nætter i april 2024
Svar fra AGM den 10. apr. 2024
Hi Keith,Thank you so much for reviewing our property. I will make sure to share this with our staff and I hope you have a great day.
6/10 Okay
Eric
9. apr. 2024
Synes godt om: Faciliteter
Property is dated. Location in Westbury close to the Roosevelt Field Mall was great!
Eric
Overnattede 2 nætter i marts 2024
Svar fra GM den 9. apr. 2024
We hope to be undergoing major renovation in the near future
10/10 Fremragende
Emily
8. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Emily
Overnattede 1 nat i april 2024
Svar fra GM den 9. apr. 2024
Thanks for the great score
10/10 Fremragende
Jessica
Rejste med familie
7. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel for a simple extended weekend trip. The hot tub wasn't working, so that was a bummer, but my girls loved the pool! Gym looked nice, and there's the option to get snacks at the in-house snack shop. Overall, a good stay.
Jessica
Overnattede 3 nætter i april 2024
Svar fra GM den 8. apr. 2024
Glad you enjoyed your stay. We plan on having the hot tub repaired in another week
10/10 Fremragende
sarah, Virginia Beach
6. apr. 2024
Synes godt om: Rengøring, service og personale
Frustrated that the hot tub is out of order still
sarah
Overnattede 1 nat i april 2024
Svar fra GM den 6. apr. 2024
Thanks for the great score Sarah. We hope to have the spa up and running soon as it took forever to get the spa heater installed and now have to get our electricians in to complete the job.
10/10 Fremragende
Michelle
Rejste med partner
5. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
nice and clean rooms. My stay here is always pleasant.
Michelle
Overnattede 2 nætter i marts 2024
Svar fra GM den 6. apr. 2024
Thnaks for the great comments and score
10/10 Fremragende
Muneshpaul
1. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Muneshpaul
Overnattede 1 nat i marts 2024
Svar fra Joey den 2. apr. 2024
Muneshpaul,Thank you for giving us 5 stars and staying with us! I will make sure to let our staff know and I hope you have a great day.
6/10 Okay
dawn
Rejste med familie
1. apr. 2024
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Blood stains on comforter painting chipping really badly
dawn
Overnattede 1 nat i marts 2024
Svar fra Joey den 2. apr. 2024
Hello Dawn,I am very sorry to hear about your experience when you stayed with us. I have shared your feedback with the housekeeping manager and the other departments. I hope you have a good day.
6/10 Okay
Codie
31. mar. 2024
Synes godt om: Service og personale
Synes ikke om: Rengøring
The room could have been cleaner…
Codie
Overnattede 1 nat i marts 2024
Svar fra Joey den 31. mar. 2024
Hi Codie,I am very sorry that you experienced your room not being cleaned to Hilton standards. I have shared your comments with our staff to help us improve for future guests that stay here. I hope you have a great day.