We've stayed at Flores del Sal three times over the past year. My first visit was genuinely enjoyable - the staff was welcoming, the price was fair, and the service matched the boutique charm the hotel promises. Unfortunately, the two subsequent visits have revealed a clear and disappointing decline in quality.
Despite booking a higher-end room on both recent stays, the service did not reflect the premium price point. Housekeeping was inconsistent at best — the floors were visibly dirty, the balcony area appeared untouched throughout our stay, and basic cleaning standards just weren’t met. When we reported a maintenance issue with the room’s door, the staff dismissed it entirely. No follow-up, no solution.
The final straw came at checkout, when the hotel kept our deposit, claiming there was a wine stain on the bed. Except we never brought wine into the bed. As a returning guests, we expected at least a reasonable conversation or the benefit of the doubt, but instead we were met with rigidness and blame.
It’s disappointing to say this about a place we once really enjoyed, but Flores del Sal seems to be prioritizing higher prices over consistent service and customer loyalty. Unless there’s a shift in management or attitude, I don’t see myself returning.