The concierge and most of the staff were exceptional. One front desk reception lady with glasses was nightmarish. I hope she never works in hospitality again. The hotel is lovely, but the rules are inconvenient. Not allowing a family to have just 1 room is bizarre and a huge inconvenience. They insisted we take 2 rooms or get a suite, neither of which we needed. Also, not allowing 2 cots in a room just to garner more revenue felt like nickel and diming. The food was pretty average and pretty pricey for what it was.
