Hoteller i Utica

"Didn’t get past checkin either time. First reservation disappeared over night. The person I talked to by phone the evening before was good but when I checked before I left home, neither the person that I called that day could find the reservation. I went somewhere else. Had a call the day after asking why I didn’t show up for the stay. This attempt, the person at the desk when she came out told the person in front of me she could have called as she had told her. I had mentioned using the bell...

"yes"

"Clean room but had troubles checking in"

"Front desk clerk was excellent and helpful. The facility was clean and well maintained. We appreciated the full breakfast. "

"Great customer service"

"Great. Will be back."

"Hotel seems to be fading over the years needs repairs but overall still ok. Pet friendly which is very nice"

"We will stay here again!"

"Somewhat noisy. Thin walls."

"Power went out while I was waiting to check in. Not the properties' fault as there was a severe thunderstorm happening. The room was OK until I went to bed. The pillows and bedspread smelled by bad body odor. Very glad I brought my own pillow."

"This is an old property, and the rooms reflect the age. Not bad, dirty, or in disrepair, but well used and not updated. The breakfast had decent variety, but the "hot" items were not very good at all, maybe because they were kept in steamer trays with no heat source. But the waffle maker worked great, and the coffee machine serves hot fresh brew 24/7. Front desk staff was mostly absent during key hours (like morning check out). Seems like they live on the property, and spend more time there...

"Clean facility; room was clean and well maintained"

"Clean hotel and lots of parking. Would stay here again."

"Room was clean. Warning the second floor isn't serviced by a elevator. The morning breakfast has good coffee. The price is right. Lots of nearby restaurants.a minimart is two doors over."

"Nice hotel in well- kept 19th century style. Several bars and restaurants in same building. Highly recommend if you want a historical experience. Breakfast was adequate but could have been better assorted."

"Wish the pool was a little cleaner and the water was working right"

"Quiet clean place great breakfast would recommend staying again"

"The furniture looked newer but the carpet was dirty and the doors were old and in rough shape. No body wash in the shower. Coffee was good."

"Absolutely fantastic stay. Clean, modern and beautiful room, understanding staff. Great sundry shop options, it was nice to have vegan food options after a long day of travel"

"NOT PET FRIENDLY EVEN THO WHEN I BOOKED MY ROOM IT SAID PET FRIENDLY THEY ARE NOT! This is FAULSE ADVERTISEMENT AND THIS IS ILLEGAL!! I DID NOT STAY THEY DENIED ME THE ROOM AND WONT REFUND MY MONEY!!! And my “pet” is ESA THAT YOU CANT DENY!!"