Hoteller i Upper Hooper Island

"WORST hotel stay in years of travel. First off at check in MHarpe checked us in. I informed him I had an ESA with me and happy to show her paperwork. Not a problem. He said. The lobby..was Lovley. That is where my nice compliments stop. Not long after our arrival we needed to eat while my ESA rested after a 9 hr drive from NY. So we went to quickly eat. 1 hr roughly. Upon returning from dinner, MHarpe berated me IN THE LOBBY. Trying to tell ME my ESA wasn’t allowed as it’s not a pet hotel. I...

"Place was awesome and the staff was extremely friendly and helpful."

"Did not use the laundry service. Parking was convenient. On the afternoon of July 17 when we checked in, the refrigerator in the room was not working. The desk clerk very quickly found us another room and solved the quandary. She deserves to be recognized for excellent service."

"Everything is very old, it needs renewing. It is a very petfriendly place."

"We had an excellent stay, and I especially want to recognize Carina at the front desk for her outstanding customer service. After breakfast, my husband accidentally left his phone behind. Carina found it and made sure it was safely returned to us. She was incredibly accommodating, professional, and genuinely kind throughout the entire experience. Her honesty and willingness to help made a stressful situation turn out wonderfully. Employees like Carina truly make a difference, and she made our...

"Room was clean and comfortable. Breakfast area was well maintained. Staff were friendly and helpful. Public spaces were well kept."

"We loved our 2 day stay.. enjoying the lovely pool, relaxing grounds and lively bar. It had everything we were looking for"

"Clean rooms"

"Very beautiful Inn. The rooms are very clean and quiet. There are lots of sitting areas on the property, and a pier that you can walk out on to view the bay. The breakfast was wonderful. There is a small bar downstairs, but we weren't sure if it was in operation. The check-in was a bit awkward. Hotels.com had listed that I would receive an email from the Inn within 5 days of my reservation. I never received an email from the Inn, so I emailed them and didn't hear back. I then called them and...

"The sheets had blood stains and look like coffee stains sheets look like they hadnt been was. I went straight back up to the front desk and told them I want my money back and requested a receipt showing no charge. He was hesitated .I took pictures of the soiled linen. Room stunk also"

"Mucho ruido y olor a sigarros de mal olor, porque no quiero decir la palabra."

"Booked hotel thru expedia, The hotel was a TOTAL DUMP, DIRTY, BUGS, ROACHES, EVERYWHERE!!!!!!, Checked-in OFFICE WAS DIRTY, GO UP A FLIGHT OF STEPS< NO ELEAVATOR, OPENED DOOR BUGS ON FLOOR, SO DISCUSTING!!!! TURNED AROUND WENT BACK TO THE OFFICE, DEMANED MY MONEY BACK!!!! THE CLERK TOOK MY CARD AND SAID THE REFUND WOULD BE RETURED TO MY ACCOUNT, WHAT A LIAR,NOTHING WAS RETURED TO MY ACCOUNT. THIS PLACE SHOULD BE SHUT DOWN!!!! I WOULD EXPEDIA TO CHECK INTO THIS ISSUE, AND RETURN MY MONEY TO MY...