Luksushoteller i Upolu

"On arrival I paid for our accommodation and was charged in Samoan Tala my booking was in NZD. When I checked my bank account the next day I found I had been charged substantially more than the amount confirmed in my booking. I raised the issue with reception and was told they would investigate. After receiving no response to a follow up email to reservations I eventually contacted the General Manager who resolved the issue promptly. Before our stay I was asked if we were celebrating a special...

"The resort does seem to be the most up market in the area but it has a long way to go before it rates as well as a 5 star resort at say, Fiji. The rooms are nice but are not regularly deep cleaned. Washing machine and shower frames all dirty. The beds are terrible, I asked for a new mattress but it was no better. They are noisy with any movement, you can feel the springs and they are very firm. The shower head holder in my room was broken, reported it and maintenance replaced the head but left...

"Very beautiful and relaxing stay"

"Generelt fint hotel. Lækker placering ved vandet og med god pool. Desværre var det dårligt vejr. Fitness rummet ligger ret langt væk, så ha en lommelygte med, hvis det er mørkt. Vejen er meget dårligt belyst. Ellers fint fitness rum. Rengøringen på værelset var ikke så god. Det var meget forskelligt hvilke og hvor mange/få håndklæder man fik. På trods af de tog de beskidte, men fik aldrig det samme antal igen. "

"Fantastic staff - great team who were always willing to help"

"Clean room and helpful staff"

"Excellenr"

"Rigtig lækkert sted med meget venligt personale."