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Anmeldelser af The Imperial Torquay

4 out of 5
The Imperial Torquay
Park Hill Road, Torquay, England

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 455 af i alt 1006 anmeldelser" "
Bedømmelse på 8 − Udmærket. 322 af i alt 1006 anmeldelser" "
Bedømmelse på 6 − Okay. 132 af i alt 1006 anmeldelser" "
Bedømmelse på 4 − Dårligt. 66 af i alt 1006 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 31 af i alt 1006 anmeldelser" "

8,6/10

Rengøring

8,4/10

Service og personale

8,2/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Bestilte værelse med fuld havudsigt, som ud fra billederne tydeligt lå højt, men fik et værelse på etagen under receptionen (stueetageN) med udsigt til en uvedligeholdt facade, skraldespande og nogle kæmpe træer (hvor havet lå bag ved). Trods klager fik vi ingen ombooking eller refusion/rabat på opholdet. Det værste fup vi nogensinde har oplevet.
Overnattede 2 nætter i juli 2020

6/10 Okay

Lars Buus

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nedslidt værelse.
Overnattede 2 nætter i august 2018
Svar fra Guest Relations den 24. okt. 2018
Dear Lars Buus, Thank you for taken the time to review your stay with us. I will share your comments you have given to me with the Hotel Management Team

10/10 Fremragende

Michele

Forretningsrejsende
Synes godt om: Overnatningsstedets tilstand og faciliteter
Very friendly staff Beautiful view of the bay great location
Overnattede 1 nat i maj 2024

6/10 Okay

Charles

Rejste med partner
Synes godt om: Rengøring, service og personale
Generally a reasonable Hotel but the first night was not a very good sleep due to creaking floor boards, the amorous activities of a couple in a bedroom adjoining the woman being particularly annoying however the second night was far better and a good nights sleep was had!
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Jonathan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely stay here for a long weekend, close enough to walk to the harbour.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

tiffany

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We booked a one night stay to visit family and see a show. Loved our room. We booked a standard with a sea view and it was perfect. The room itself was clean and pretty. The bathroom was nicely done. The view was spectacular! We had a balcony we could sit outside on to enjoy a drink and the view. Bed was comfy and room not too hot. Great soundproofing as there was an alarm going off all night nearby but we couldn't hear it. OH struggles to sleep when we are away due to room temp and bed comfort. This is probably the second time he has ever slept right through the night so bonus points for that. Only a couple of things to mention. Would have been nice to be able to enjoy a sun lounger on the balcony. It was big enough for a couple. There was no toilet brush in bathroom. These things are hardly a deal breaker. Staff were very friendly and we couldn't ask for more really. Felt the room price was about right for the room and the view. We will definitely return!
Overnattede 1 nat i maj 2024

8/10 Udmærket

Emma

Rejste med partner
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring
I had to sweep out long red hair from the bathroom floor ( I am blonde and my partner has short hair) , there were cigarette butts on the balcony, it took us ages to get to sleep because of residents banging doors , then the couple next door were arguing for a couple of hours that woke us up throughout the night I feel that the hotel is a little dated but overall the staff were friendly , and the food was good .
Overnattede 1 nat i maj 2024

6/10 Okay

Peter

Rejste med partner
Not we expected for a 4 star hotel inside and outside looked very tired,garden overgrown and bedroom looked unloved and in need of decoration,view across the bay fantastic.
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Dale

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very friendly staff as girlfriend is in wheelchair Catered for us very well As went through Expedia so wasn't all set in stone So hotel was amazing in sorting suitable room and parking
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Sara

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel very quiet lovely breakfast friendley staff
Overnattede 1 nat i maj 2024

6/10 Okay

David

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Teresa

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely friendly staff rooms so clean and big brilliant location packed the car up no need to use it brilliant weekend rest
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Jennifer

Synes godt om: Overnatningsstedets tilstand og faciliteter
Very friendly staff and a very well maintained bar area. A clean impressive reception area
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Mark

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent value with great views across the Marina from the Garden deluxe rooms.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Rebecca

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely reception team stunning lobby, spacious room and comfy bed
Overnattede 1 nat i april 2024

8/10 Udmærket

Natasha

Overnattede 1 nat i april 2024

10/10 Fremragende

Julian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great property. Excellent location and having a sea view room was brilliant
Overnattede 2 nætter i april 2024
Svar fra Alina den 22. apr. 2024
Dear Julian,Thank you for your 5* review.We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon.Kind regards,Customer Care Service

8/10 Udmærket

Christopher

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A well maintained vintage hotel within easy walking distance pf Torquay seafront. Friendly, helpful staff.
Overnattede 3 nætter i april 2024
Svar fra Alina den 23. apr. 2024
Dear Christopher,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Fremragende

teresa

Overnattede 2 nætter i april 2024

10/10 Fremragende

Robert

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Alina den 16. apr. 2024
Dear Robert,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Fremragende

Brett

Synes godt om: Rengøring
Overnattede 1 nat i april 2024
Svar fra Alina den 16. apr. 2024
Dear Brett,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Fremragende

Gemma

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A luxurious stay at an affordable price. Being able to use the swimming pool, sauna & jacuzzi for free was a massive bonus
Overnattede 2 nætter i april 2024
Svar fra Alina den 16. apr. 2024
Dear Gemma,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 Udmærket

Nancy

Rejste med partner
Synes godt om: Rengøring, service og personale
Unfortunately the hotel is so huge and areas seem underused and feels as if it is not busy. It makes it feel cold and less welcoming. Obviously a restoration and development project is in the pipeline but meanwhile I think they should condense areas and make it feel cosier. The bar menu is poor.
Overnattede 1 nat i april 2024
Svar fra Alina den 16. apr. 2024
Dear Nancy,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Fremragende

Neil

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely 3 night stay. The hotel is super convenient to walk into town plus some local attractions. The room was very spacious and the bar lounge area a nice place to relax in during the evening. One improvement would be the swimming pool arrangements. We experienced many occasions when there were swimmers doing lengths. All well and good, but they’d often frown and sigh when my daughter and I were just using the pool for some fun. Need to rope off an area so both can cohabitate happily
Overnattede 3 nætter i april 2024
Svar fra Alina den 16. apr. 2024
Dear Neil,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

6/10 Okay

Simon

Synes godt om: Rengøring, service og personale
Really needs updating both inside and out.
Overnattede 2 nætter i april 2024
Svar fra Alina den 16. apr. 2024
Dear Simon,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

4/10 Dårligt

Marlene

Rejste med familie
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
GREAT LOCATION* It was a small problem at the check-in as I was placed in smaller rooms than the one I'd booked but the manager was good and sorted out the problem. The first night was perfect, the other 3 nights Dogs barked early morning and afternoon. Children running above my room. The rooms looked rather tired but clean.... No fridges in the room. Parking is very expensive £34 for the 4 nights.
Overnattede 4 nætter i marts 2024
Svar fra Alina den 16. apr. 2024
Dear Marlene,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

2/10 Forfærdeligt

Tobias

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Alina den 16. apr. 2024
Dear Tobias,Thank you so much for taking the time to review our hotel. We would have loved to know what we could have done better to improve your experience at The Imperial Hotel. We are continuously working hard to improve our customer service and we hope you would give us the opportunity to look after you during your next visit in Torbay.Kind regards,Customer Care Service

4/10 Dårligt

Kira

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Alina den 16. apr. 2024
Dear Kira,Thank you so much for taking the time to review our hotel. We would have loved to know what we could have done better to improve your experience at The Imperial Hotel. We are continuously working hard to improve our customer service and we hope you would give us the opportunity to look after you during your next visit in Torbay.Kind regards,Customer Care Service

10/10 Fremragende

Kevin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Alina den 16. apr. 2024
Dear Kevin,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Fremragende

Cheryl

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful hotel.
Overnattede 2 nætter i marts 2024
Svar fra Alina den 16. apr. 2024
Dear Chreyl,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Fremragende

Dave

Lovely hotel inside outside looking ver tired apart from that had a great time
Overnattede 2 nætter i marts 2024
Svar fra Alina den 16. apr. 2024
Dear Dave,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Fremragende

Ana Isabel

Rejste med partner
Everything was clean and beautiful ❤️ Very nice 😊
Overnattede 1 nat i marts 2024
Svar fra Alina den 16. apr. 2024
Dear Ana Isabel,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 Udmærket

Anthony

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The indoor pool was shut unable to use We had chosen this hotel because of leisure Facilities We were disappointed that this facility was closed
Overnattede 2 nætter i marts 2024
Svar fra Alina den 16. apr. 2024
Dear Anthony,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

8/10 Udmærket

Abigail

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel, beautiful views was lovely sitting in the bar area watching the sea. Staff were absolutely lovely, friendly and helpful. Gorgeous seating areas and feel to hotel. Rooms were a bit dated but added to the charm in a way. Pool was smaller than expected. Didn't expect to pay for parking on top of paying to stay which we think should be included. Overall lovely stay though and would stay again.
Overnattede 1 nat i marts 2024
Svar fra Alina den 16. apr. 2024
Dear Abigail,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Fremragende

Gary

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Like the warm welcome as you arrive,the seaviews are wonderful, you feel relaxed and comfortable. Dislike small bar. When functions are on ,cannot get to the bar.
Overnattede 1 nat i marts 2024
Svar fra Alina den 16. apr. 2024
Dear Gary,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Fremragende

Anthony

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were all very helpful knowledgeable and have our ( the customer) best interests at heart. Special thanks to the housekeeping staff and the two ladies in the bar making food . Very polite and focused . Especially as the one lady wasent that old . Good level of maturity.
Overnattede 2 nætter i marts 2024
Svar fra Alina den 16. apr. 2024
Dear Anthony,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Fremragende

william

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Alina den 16. apr. 2024
Dear William,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Fremragende

Gail

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice stay
Overnattede 3 nætter i marts 2024
Svar fra Alina den 16. apr. 2024
Dear Gail,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 Udmærket

Louisa

Overnattede 1 nat i marts 2024
Svar fra Alina den 16. apr. 2024
Dear Louisa,Thank you so much for taking the time to review our hotel. We would have loved to know what we could have done better to improve your experience at The Imperial Hotel. We are continuously working hard to improve our customer service and we hope you would give us the opportunity to look after you during your next visit in Torbay.Kind regards,Customer Care Service

6/10 Okay

Sara

Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic views, clean bedroom , comfy good quality bedding, reasonable breakfast buffet. Poor infrastructure - scruffy, heating on timers, pool broken plus charge for parking!
Overnattede 1 nat i marts 2024
Svar fra Alina den 16. apr. 2024
Dear Sara,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Fremragende

Anne

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were more than helpful in all respects. Accommodation just what we needed - spectacular view across Torbay, comfortable bed, spacious bathroom. Room service (for our arrival lunch) was good, as was the afternoon tea. High quality in lots of small ways - all of which add up to a great stay, even for just one night.
Overnattede 1 nat i marts 2024
Svar fra Alina den 16. apr. 2024
Dear Anne,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Fremragende

Marianne

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
room was spacoius and clean.
Overnattede 1 nat i marts 2024
Svar fra Alina den 16. apr. 2024
Dear Marianne,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 Udmærket

Sarah

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We upgraded to a suite and it was well worth it, such a lovely big space and a very big bed which was so comfortable. We did however have our dog with us and it did not stipulate on Expedia which rooms were dog friendly so we went ahead and booked a suite to be told on check in that dogs aren't allowed in the suites, this needs to be made clear on booking. Luckily they agreed that our dog could stay in the suite but I think that's only because we had upgraded to their Master Suite and it was my Husbands birthday. We ordered room service for our breakfast and it was adequate enough but wasn't amazing. The car parking is £8.50 a day or £18 a day if you want to park in the garage. (we opted for the cheaper option and it was fine - there were always plenty of spaces)
Overnattede 2 nætter i marts 2024
Svar fra Alina den 12. mar. 2024
Dear Sarah,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Fremragende

Roy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very good for me has being by self
Overnattede 3 nætter i marts 2024
Svar fra Alina den 12. mar. 2024
Dear Roy,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon

10/10 Fremragende

Linda

Overnattede 1 nat i marts 2024
Svar fra Alina den 16. apr. 2024
Dear Linda,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 Udmærket

Debs

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Staff lovely and checkin easy. Great sized room but couldn’t go out on balcony because of maintenance. Room service limited and no menu in room. Very old fashioned tired hotel and definitely needs a revamp. My whole group for work stayed so not just my opinion. Room service quality was good. And room view incredible. Also the bed was comfy. Bathrooms look like something out of the 1980s
Overnattede 1 nat i marts 2024
Svar fra Alina den 12. mar. 2024
Dear Debs,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Fremragende

Slawek

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Alina den 12. mar. 2024
Dear Slawek,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon

10/10 Fremragende

Mark

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Comfortable feel to the hotel. Lovely big room with sea view across the bay. Very convenient for walking down to the Marina and local Restaurant's.
Overnattede 1 nat i marts 2024
Svar fra Alina den 12. mar. 2024
Dear Mark,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon

10/10 Fremragende

Gareth

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel only 5 minutes walk from the harbour area. It's on the hill above the harbour, so there's an incline to get to it, but that means the views over Torquay are amazing. Staff were very nice and super helpful. Spa facilities are a little bit dated, but it looks like they are currently being updated. Breakfast buffet was amazing.. I'd definitely recommend this hotel.
Overnattede 1 nat i marts 2024
Svar fra Alina den 12. mar. 2024
Dear Gareth,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon

2/10 Forfærdeligt

David

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very poor & rundown needs a good paint work on outside smelt damp in corridors very little staff & only 1 person serving in bar areas not impressed
Overnattede 1 nat i februar 2024
Svar fra Alina den 12. mar. 2024
Dear David,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service