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Anmeldelser af Prince Arthur Waterfront Hotel & Suites

2 out of 5
Prince Arthur Waterfront Hotel & Suites
17 North Cumberland Street, Thunder Bay, ON

Anmeldelser

6,8
Bedømmelse på 10 − Fremragende. 210 af i alt 1001 anmeldelser" "
Bedømmelse på 8 − Udmærket. 335 af i alt 1001 anmeldelser" "
Bedømmelse på 6 − Okay. 212 af i alt 1001 anmeldelser" "
Bedømmelse på 4 − Dårligt. 131 af i alt 1001 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 113 af i alt 1001 anmeldelser" "

7,2/10

Rengøring

8,0/10

Service og personale

6,2/10

Faciliteter

6,4/10

Overnatningsstedets tilstand og faciliteter

6,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

tina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i august 2019
Svar fra KM den 20. aug. 2019
Good Afternoon Tina Thank-you for rating your stay.

8/10 Udmærket

Vincent

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

6/10 Okay

Karen

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Location close to the waterfront . Had a suite in upper floor nice view of the waterfront .
Overnattede 1 nat i maj 2024
Svar fra Management den 6. maj 2024
We're glad to hear that you enjoyed your suite on the upper floor with a nice view of the waterfront. Our location near the waterfront offers beautiful scenery and a relaxing atmosphere for our guests to enjoy. We look forward to welcoming you back to the Prince Arthur Waterfront Hotel & Suites for another memorable stay.

10/10 Fremragende

Dennis

Old traditional hotel! Great lake view of sunrise !
Overnattede 1 nat i maj 2024
Svar fra Management den 6. maj 2024
We're pleased to hear that you enjoyed the charm of our old traditional hotel and the beautiful lake view of the sunrise. Providing a memorable experience for our guests is important to us, and we're glad you had a pleasant stay.

10/10 Fremragende

Ryan

Overnattede 1 nat i maj 2024

10/10 Fremragende

Joey

Rejste med familie
Synes godt om: Faciliteter
Keep up the great customer service & support
Overnattede 1 nat i marts 2024
Svar fra Management den 24. mar. 2024
Thank you for your kind feedback!

8/10 Udmærket

Leigh-Anne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I like the updated rooms
Overnattede 1 nat i marts 2024
Svar fra Management den 13. mar. 2024
Thank you for your positive feedback regarding our updated rooms. We are pleased to hear that you appreciated the recent enhancements and look forward to making future stays even better. We hope to see you again.

10/10 Fremragende

RICHARD

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Historical property on the north shore of lake superior. Superb.
Overnattede 1 nat i marts 2024
Svar fra Management den 11. mar. 2024
Thank you for sharing your feedback about our historical property! We are delighted to hear that you enjoyed your stay with us and appreciated the location. We hope you will visit again should you find yourself in Thunder Bay.

8/10 Udmærket

Peter

Spacious room at a good price.
Overnattede 3 nætter i februar 2024
Svar fra Management den 12. feb. 2024
Thank you for your positive review!

6/10 Okay

Karen

Rejste med familie
Synes ikke om: Faciliteter
The rooms are lovely and the beds are comfortable. The only problwm is that the water coming out of the taps is brown. Not something I want to shower in
Overnattede 1 nat i januar 2024
Svar fra Management den 29. jan. 2024
Thank you for your kind feedback regarding the rooms. The temporary water discolouration was due to the posted maintenance about our water system. We apologize for the inconvenience and thank you for sharing your experience.

10/10 Fremragende

Cameron

Overnattede 1 nat i januar 2024
Svar fra Management den 12. feb. 2024
Thank you for your positive review score!

10/10 Fremragende

Ted

Overnattede 1 nat i januar 2024
Svar fra Management den 13. jan. 2024
Thank you for your positive review score!

6/10 Okay

Jessica

Rejste med partner
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Closed hot tub and sauna, toilet stopped working in our room which was very inconvenient. Generally the room was pretty beat up looking.
Overnattede 1 nat i december 2023
Svar fra Management den 13. jan. 2024
We apologize for any shortcomings in our facilities. Your feedback is valuable to us, and we will work towards enhancing our amenities for future guests.

6/10 Okay

Victoria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Management den 2. jan. 2024
Thank you for your review score!

8/10 Udmærket

Glen

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I did like the hotel and the staff. I like these old railway hotels, it has a lot of character and I can see that it was once a prestigious hotel. I think the decline of downtown Thunder Bay, like many cities, has made this less favorable, as there are many homeless people about. The restaurant and staff are great too. I would stay again as the view of the harbor is amazing.
Overnattede 2 nætter i december 2023
Svar fra Management den 11. dec. 2023
Thank you for your review. We're happy to hear that you had a good stay.

10/10 Fremragende

Jonell

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Management den 11. dec. 2023
Thank for your rating.

8/10 Udmærket

Stephanie

Synes godt om: Service og personale
Room was nice but needed cleaning
Svar fra Management den 4. dec. 2023
Thank you for your score! We hope to welcome you back soon.

2/10 Forfærdeligt

blake

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i oktober 2023
Svar fra Management den 6. nov. 2023
Thank you for your review.

6/10 Okay

Deborah

Synes godt om: Rengøring, service og personale
Overnattede 6 nætter i oktober 2023
Svar fra Management den 23. okt. 2023
Thank you for your review score!

4/10 Dårligt

Eileen

Overnattede 1 nat i oktober 2023
Svar fra Management den 23. okt. 2023
Thank you for your review score.

2/10 Forfærdeligt

Pamela

I did not feel safe at the hotel. We did not stay left and found another hotel. Hotel very old and room furnishings old and worn.
Overnattede 2 nætter i oktober 2023
Svar fra Management den 20. okt. 2023
We're sorry you did not feel safe and will work on making sure everyone knows that they can be at ease here.

8/10 Udmærket

Tamara

Overnattede 2 nætter i oktober 2023
Svar fra Management den 3. nov. 2023
Thank you for your feedback score!

6/10 Okay

Lucie

Synes godt om: Faciliteter
Old sofa , sinks down when sitting down . Windows not clean
Overnattede 1 nat i oktober 2023
Svar fra Management den 11. okt. 2023
Thanks for your review. We'll pass this along to the appropriate departments and hope you'll stay again.

8/10 Udmærket

Sandra

Overnattede 1 nat i oktober 2023
Svar fra Management den 11. okt. 2023
Thank you for your rating!

4/10 Dårligt

Becky

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It is too old building, and the concierge staff was not welcoming.
Overnattede 1 nat i september 2023
Svar fra Management den 10. okt. 2023
Thank you for your feedback.

10/10 Fremragende

deonarine

Overnattede 1 nat i oktober 2023
Svar fra Management den 9. okt. 2023
Thank you for your positive review score!

10/10 Fremragende

Linda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The neighborhood seems a little sketchy in the evening. The rooms are nice. Watching television sucks. Great view looking at Lake Superior!
Overnattede 1 nat i oktober 2023
Svar fra Management den 6. okt. 2023
Thank you for your review! We appreciate your honest feedback.

10/10 Fremragende

Cynthia

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location!
Overnattede 1 nat i september 2023
Svar fra Management den 6. okt. 2023
Thank you, and we're glad you enjoyed your stay!

6/10 Okay

Darren

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Rented a suite. Floors in living room were sticky. Itching and scratching alot after sitting on couch/bed foe extended periods :(
Overnattede 1 nat i september 2023
Svar fra Management den 6. okt. 2023
Thank you for your feedback. We apologize for the experience you had and will speak to our housekeeping team to prevent this for future stays.

2/10 Forfærdeligt

Pam

Rejste med familie
Synes ikke om: Faciliteter
I had bugs in our bed. Moved. To a new room at 1 am that was not big enough to accommodate my family. Restaurant would not let us in to eat. Horrible customer service not recommended
Overnattede 1 nat i september 2023
Svar fra Management den 10. okt. 2023
While the inspector did not find any pests in your room we did accommodate your request all the same and are sorry for the inconvenience this may have caused. Our restaurant is open for dinner service from 5pm to 8pm.

2/10 Forfærdeligt

Bridget

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
It was terrible. Over 100 years old and looks like never renovated. The room smells and your feet stick to the floors. You can hear toilet's flushing from other rooms. Disgusting and expensive to boot!
Overnattede 1 nat i september 2023
Svar fra Management den 6. okt. 2023
We deeply apologize for the issues you encountered during your stay. We will speak with our maintenance and housekeeping departments to make improvements on issues like this for future stays.

2/10 Forfærdeligt

Taylor

Rejste med familie og småbørn, Rejste med kæledyr
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
I’ve rated it 1 star, so here are 4 things we did not like: -the property is located in a neighbourhood that didn’t feel ideal for families, we encountered inebriated people in the parking lot upon arrival -the room provided nothing beyond the bare minimum and was very small, not even a pillow or blanket came with the cot -the restaurant refused to make us simple bowls of pasta, claiming that they closed their kitchen 1 hour before the actual closing time -not accessible for families with young children or pers, for example: while standing there with all of our stuff and all of our exhausted kids… we had to wait 3 times for our turn in the slowest elevator (which was always full of random Wednesday night party-goers) *please note that the one star is all for the friendly desk and security staff. Kudos to you.
Svar fra Management den 10. okt. 2023
Our apologies for any lapse in service you experienced. We appreciate your feedback and will take measures to ensure it doesn't happen again.

10/10 Fremragende

JOHN

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Received very good check in process. Excellent room.
Overnattede 1 nat i september 2023
Svar fra Management den 2. okt. 2023
Thank you so much for saying so! We'll make sure the staff know you had a good stay.

6/10 Okay

michael

Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Elevator
Stay was ok, have 2 elevators and 1 was not working, stair case was a accident waiting to happen
Overnattede 2 nætter i september 2023
Svar fra Management den 2. okt. 2023
Thank you for letting us know about this. A new elevator is on order but they do take quite some time to set up and replace. Rest assured though this concern has been heard and we are actively working to remedy it. We hope you'll stay with us again.

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Front desk people excellent
Overnattede 1 nat i september 2023
Svar fra Management den 2. okt. 2023
Thank you for saying so! We'll pass that comment along to them.

2/10 Forfærdeligt

Mainul

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Rooms were terrible for 200 dollars a night for 2 double beds, hotel building is very old and outdated. We asked for a late check out and was granted a 1230pm check out by front desk, but next day we had front desk call us and ask why were still in the room at 1106am. Stay away from this hotel, it was a terrible experience. Also one of our 2 rooms didnt even have an air conditioner. The roll away bed was a frame made of broken coils, not something you can even sit on let alone sleep.
Overnattede 1 nat i september 2023
Svar fra Management den 10. okt. 2023
We are sorry that your expectations were not met during your stay. We value your feedback and will use it to enhance the guest experience.

6/10 Okay

Brian and Ruby

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Management den 2. okt. 2023
Thank you for your rating.

6/10 Okay

Deborah

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
I use to love staying at this hotel. Not anymore. It needs work and should be done soon before it’s too late. It’s a historical building and money should be put into it. It’s too bad☹️
Overnattede 1 nat i september 2023
Svar fra Management den 2. okt. 2023
Thank you for your rating. Updates are always an ongoing process and we hope you'll come back to see continual improvement.

6/10 Okay

Daniel

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Fairly run down, but good location
Good location, but the hotel is pretty run down…the Ac unit didn’t work, our bathroom door didn’t close, and there seemed to be a lot of price discrepancies for a room. Prince Arthur website gave a room rate of $209 +tax, but we saw signs for $99 for the same room on the highway. Then it was $160 on hotels.com. Weird.
Overnattede 1 nat i september 2023
Svar fra Management den 2. okt. 2023
Thank you for your review. We apologize for the rates being confusing! Our highway rate is a limited availability promotion and, depending on which website you look at, it will show the price in either Canadian or American dollars which can make it seem like it's all over the place. We hope you had a good stay all the same.

10/10 Fremragende

Eial

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i september 2023
Svar fra Management den 25. sep. 2023
Thank you for the great review!

10/10 Fremragende

Cheryl

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Very clean . Could use some updating.
Overnattede 1 nat i september 2023
Svar fra Management den 22. sep. 2023
Thank you for your kind feedback

8/10 Udmærket

Wei

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice stuff.nice place
Overnattede 1 nat i september 2023
Svar fra Management den 22. sep. 2023
Thank you for your kind feedback.

2/10 Forfærdeligt

Ira

Rejste med partner, Forretningsrejsende
Close to the bay. Nice trails. I didn’t like noise in building, people’s in hallway making noise at 2 am. And the scenery across street with boarded up windows is not attractive. So I won’t be going back to that hotel
Overnattede 2 nætter i september 2023
Svar fra Management den 22. sep. 2023
We regret that your stay did not meet your expectations. We appreciate your feedback and will make every effort to address the issues raised.

10/10 Fremragende

Jamie

Overnattede 1 nat i september 2023
Svar fra Management den 22. sep. 2023
Thank you four positive review score!

10/10 Fremragende

Teresa

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale
It is a historical facility so nor updated as a newer hotel but rooms were very spacious and clean. Loved being on the waterfront.
Overnattede 1 nat i september 2023
Svar fra Management den 22. sep. 2023
Thank you for enjoying our historical hotel!

8/10 Udmærket

Robina

Rejste med familie
restaurant, marina park n casino are close by and the only thing people were to loud at night.
Overnattede 1 nat i september 2023
Svar fra Management den 22. sep. 2023
We apologize for the experience you had staying with us. We will take your feedback and use it towards improving the services we provide.

10/10 Fremragende

Karen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Enjoyed our spacious cleanroom
Overnattede 1 nat i september 2023
Svar fra Management den 22. sep. 2023
Thank you for your kind feedback score!

8/10 Udmærket

Calista

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Keep up with the old trim and details - it’s what makes this hotel stand out from the rest
Overnattede 2 nætter i september 2023
Svar fra Management den 22. sep. 2023
We've very pleased that you enjoyed our historical hotel!

8/10 Udmærket

Theresa

Overnattede 1 nat i september 2023
Svar fra Management den 18. sep. 2023
Thank you for your positive review score

8/10 Udmærket

Dave

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful old historical hotel, kids loved the big rooms. Great view, great pool (once you find it). Short walk to waterfront park. Unfortunately as in many downtown areas the homeless and intoxicated are noticeable. Would stay there again.
Overnattede 1 nat i juli 2023
Svar fra Management den 18. sep. 2023
We're happy to hear you enjoyed our historical hotel!