Hoteller nær The Village Shops

"Greeted by a cockroach on the floor when I entered my room. I went to the reception to ask if the cleaning crew could do something about it but was told that they’d all gone home. I asked they just expected me to be okay with it and they obliged to come over and deal with it. After they’d removed the first roach I later found another one one the ceiling. Again I went to the reception and they came over to deal with it. While the receptionist did do something about it, it felt like I was being a nuisance and almost had to apologies for requesting their action. Encountering roaches first thing when entering a hotel room is never nice and sets the tone for the rest of the stay. The room in general was also pretty dirty."