Hoteller nær The Lakes at Castle Hills

"This property appears to be fairly new. Great location near shopping and grocery store, walking distance to restaurants. Smooth and easy check out and check in. Room was clean, lobby was really nice. Breakfast had good options. Parking available in well lit areas"

"The king Bed was so bad and couldn’t sleep well for the entire stay. The elevators smelled bad. Breakfast lacked quality and was not up to the mark."

"Very disappointing experience. The first red flag was the trash sitting outside the front entrance when we arrived. We tried to give it the benefit of the doubt and went inside — the lobby looked clean, so we decided to bring our luggage in. However, things quickly went downhill. When we got on the elevator, we noticed several dead roaches, which immediately made us uncomfortable. Once we reached the 3rd floor, there was no A/C at all in the hallway, making it feel hot and unpleasant. To make...

"Floor not cleaned in room"

"Great location. Classy property. Good food. Hope to come back."

"The hotel was very conveniently located next plenty of restaurants. The staff members were super friendly, the rooms were clean, and it was nice that there is a kitchenette in the room. Breakfast was your traditional hotel breakfast but it was nice that it was included. Overall, it was a great stay!"

"Great place to base yourself if needing to be in the Frisco area. Clean, tidy, safe. Comfy beds. Walkable to Legacy Shops (25 minutes). Some great restaurants across from the hotel - Cantina Loredo (good happy hour), Great sushi & service at Edoko. Coffee at Summer Moon really good. Would definitely stay again. I did not use the pool, it looked well maintained and was being cleaned daily when I sat to have my coffee. I did not use the hotel bar/food. Easy parking straight outside and...

"Team was great. Breakfast was very good."

"Staff upon check in was great. Room was clean and smelled great. The shower was nice and spacious but was built bad because a lot of the water drained out into the main bathroom, there was not lip to keep the water in the shower. We had to use all of our towels to soak up the run off in order to not have a slipping issue in the middle of the night. Luckily the towel cart was out that morning so we grabbed a few on the way by. The TV was difficult to use, didn't want to power on with the...

"I like customer service at the Front everyone was nice and professional! The rooms were cleaned everyday as if you were a new guest and at time they came to clean and had not left out for the day they would comeback if you requested 👍I would differently advise family and Friends to stay at this hotel"

"The front desk picked up the phone, after midnight, and conversed with me. This is often a difficult expectation from other hotels. The front desk clerk seemed to care about my concerns to establish a late arrival, and seamless check-in, for my girlfriend (who had travel delays/difficulties). Thank you, sir, for the late night efforts."

"Terrible water pressure, breakfast was individually wrapped muffins, property was under construction so everything was taped off."

"Overall a good stay"

"It was very busy but Kayla was very helpful. She searched the entire hotel for luggage carts but was unable to find us one so my 80 year old aunt and uncle had to carry their own luggage to the 6th floor. Breakfast had great variability but the eggs and potatoes were cold. The Fire alarm went off at 12:30 AM. No explanation or all clear was given or compensation offered."

"Excelente todo limpio y muy amable la atención"

"The hotel is ideally situated for shopping. The lobby is nice. We had paid for a corner room, an upgrade from the basic. The first room had no heat or hot water. After our second call and a trip to the front desk, our room was changed. In this room, if the hot water was allowed to run for 10 minutes, you could get a warm shower. If you turned the water off you had to restart the process. We left the room at 8:00 one morning and returned at 5:00. The room had still not been cleaned. After...