Kroer i Svinesund

"Hyggeligt hotel med udsigt over Halden. Lækker morgenmad. imødekommende og venlig betjening af personalet i receptionen. "

"I had booked this for me and my 11 yo daughter. The first room we got was full of small drain flies, both flying around and lying dead on the floor. We called the contact number (there was no one onsite to help) and were given the room next door instead. We changed rooms and went to bed. I was woken up by the sound of the door code being used for our door and the door opening. This is a motel, so there is no hallway, outside the door is really outside. And outside stood two men claiming to have booked the room. I won't go in to a description of them, but suffice to say that I did not feel safe at all, lying in bed in my underwear with my child beside me with these strangers having full access to our room. I had to get out of bed to close the door in their faces as they refused to go. I called the contact number, and they apologised, but there was no way we were going to go back to sleep again. We left straight away. The day after I expected to be met with a minimum of customer service and to get at least a partial refund, but instead I was basically called a liar, with the hotel saying that I must have not closed the door properly (which was to the outside, so of course I had) since other people could gain access. It is one thing to go through such a horrible experience, it is quite another to be met with that attitude afterwards. They got to keep their money which was all that mattered to them! I would not stay here again even if I was paid to do so. Horrible experience."

"Like many hotels the temperature in the room is too hot for sleeping. You can open the window but this won't help the climat. "

"Virkelig godt hotel med lækre værelser, god service og lækker mad (både aftensmad og morgenmad). "

"Lidt for stort og for mange børnefamilier for min smag. Brunchen var dog lækker."

"Overnatning på vej på skiferie"

"Enkelt overnatning på vej på skiferie. Fint til prisen. Lå praktisk på ruten. Sengene var ikke spor fantastiske til de voksne, men børnene sov fint."

"Fin beliggenhed ved havn og restaurant. Sød og venligt personale. God morgenmad, men lidt travlt og mokket ved buffet kl. 9.00. Vi havde ikke havne udsigt, hvilket betød stort vindue direkte ud til store private terrasser, ca. 4 m fra. Og måtte have gardiner for, det meste af tiden. MEGET dyr parkering!"

"I have still not received correct invoice with needed information on mail as prommised three days ago, bad service as I pointed out on my order, and again by check-in but by check-out early they did not know about my whishes event though it stood loud and clear, same goes for my colleauge Jesper Eggert - I am still waiting....."