Hoteller med pool i Surathkal

"Great location with easy accessibility to the city centre, forum fiza mall, beaches, shopping, and restaurants! Staff were excellent with their attention to minute details and above and beyond customer service skills, especially would love to mention ms. Lady Helena at the front desk support and prompt services provided by the room service and restaurant dinning staff. Rooms were clean, cozy well equipped with all the toiletries provided. "

"Staying here has been the worst experience, forget other aspects, staff is not only incompetent but crooks as well. We booked classic room which was confirmed and when we reached the property, they claimed they are all booked and issue was with website. We had to settle for a much cheaper room since it was already late under the promise that they would refund the difference which they agreed to but never did. The room was smelly and there was no hot water. Staff acts oblivious to any issue if...