Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 544 af i alt 1006 anmeldelser" "
10 - Fremragende
544
Bedømmelse på 8 − Udmærket. 333 af i alt 1006 anmeldelser" "
8 - Udmærket
333
Bedømmelse på 6 − Okay. 79 af i alt 1006 anmeldelser" "
6 - Okay
79
Bedømmelse på 4 − Dårligt. 31 af i alt 1006 anmeldelser" "
4 - Dårligt
31
Bedømmelse på 2 − Forfærdeligt. 19 af i alt 1006 anmeldelser" "
2 - Forfærdeligt
19
9,0/10
Rengøring
8,8/10
Service og personale
8,8/10
Faciliteter
8,6/10
Overnatningsstedets tilstand og faciliteter
8,8/10
Miljøvenligt
Anmeldelser
10/10 Fremragende
Michael
18. jul. 2019
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Michael
Overnattede 2 nætter i juli 2019
Svar fra Tony MacDonad - Director of Rooms den 19. jul. 2019
Dear Michael,
Thank you for such a fantastic review. We are so glad that you enjoyed such a wonderful visit with us and appreciated the full service provided by our team. We hope you will come again soon for another fantastic stay!
10/10 Fremragende
Lars Kronholm
29. dec. 2018
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lars Kronholm
Overnattede 7 nætter i december 2018
Svar fra Cheri den 29. dec. 2018
Thank you for taking the time to provide us with your feedback from your recent stay at the Sun Peaks Grand. By sharing your comments with us, you're helping us provide superior service to all of our guests. We are pleased to see that you enjoyed your time with us and sincerely hope that your experience at Sun Peaks was relaxing and pleasant.
We hope that your travels bring you back to Sun Peaks soon and you choose to stay with us once again. Thank you again for your feedback and we look forward to welcoming you back in the near future.
6/10 Okay
Julia, North Mankato
Rejste med familie
24. maj 2024
The hotel was clean and the amenities were good. I don’t really have any ‘complaints’ other than that we weren’t aware of the $34 parking fee. Until checkout. I received the parking pass from the front desk upon check-in, and I assumed that was included in the rate I paid for the overnight stay. I definitely could have found a comparable or newer property for less $$ without the fee.
Having said this, I’d still stay there again.
Julia
Overnattede 1 nat i maj 2024
10/10 Fremragende
Gabriele
Rejste med familie
22. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was wonderful, easy friendly check in and all staff was very friendly and accommodating. The hotel was very nice and comfortable. Definitely would stay again at the hotel.
Gabriele
Overnattede 1 nat i maj 2024
10/10 Fremragende
Julie
Rejste med partner
22. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved our overnight and the surroundings and view were gorgeous, got a complimentary upgraded room which was super special. Had a balcony and saw wildlife from our room. Bed was super comfy and amenities fantastic.
Julie
Overnattede 1 nat i maj 2024
8/10 Udmærket
Tracy
20. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice hotel and staff.... King room was lovely.... And the Mantles restaurant dinner was was delicious 👌 chicken and the pasta.
Tracy
Overnattede 3 nætter i maj 2024
Svar fra Front Office den 21. maj 2024
Dear TracyThank you for taking the time to share your comments from your stay with us. We truly appreciate your wonderful feedback and will share your comments with our team.We will work hard to make sure we can score 5/5 next timeWe look forward to welcoming you back to Sun Peaks Grand in the future! Best Regards,Sun Peaks Grand Hotel & Conference Centre.
10/10 Fremragende
Tennille
20. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Tennille
Overnattede 2 nætter i maj 2024
10/10 Fremragende
Paul
20. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful area and no issues, just lots of construction going on
Paul
Overnattede 1 nat i maj 2024
Svar fra Front Office den 20. maj 2024
Dear Paul,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future.Warm Regards,Sun Peaks Grand & Conference Centre
8/10 Udmærket
Gareth
17. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Gareth
Overnattede 1 nat i april 2024
Svar fra Front Office den 17. maj 2024
Dear GarethThank you for taking the time to share your comments from your stay with us. We truly appreciate your wonderful feedback and will share your comments with our team.We will work hard to make sure we can score 10/10 next timeWe look forward to welcoming you back to Sun Peaks Grand in the future! Hope you will give us another chance to impress you.Best Regards,Sun Peaks Grand Hotel & Conference Centre.
10/10 Fremragende
Lyn
Rejste med partner
16. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property is beautiful, room was lovely and a great mountain view, clean and all amenities were spot on
Lyn
Overnattede 1 nat i maj 2024
Svar fra Front Office den 16. maj 2024
Dear Lyn,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Best Regards,Sun Peaks Grand & Conference Centre
8/10 Udmærket
Lisa
Rejste i en gruppe
14. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room too warm, no option to change it.
F
Lisa
Overnattede 1 nat i maj 2024
Svar fra Front Office Manager den 16. maj 2024
Dear LisaThank you for taking the time to share your comments from your stay with us. We truly appreciate your wonderful feedback and will share your comments with our team.I would like to take this opportunity and apologize for the uncomfortable temperature in your room. I will pass this information on to the maintenance manager. Please let us know right away about any issues you may have during your stay. We are here to make sure you have a comfortable and memorable time. Hope you will give us another chance to impress you.We look forward to welcoming you back to Sun Peaks Grand in the future! Warm Regards,Sun Peaks Grand Hotel & Conference Centre.
10/10 Fremragende
Jensina
11. maj 2024
Synes godt om: Rengøring
Jensina
Overnattede 2 nætter i april 2024
Svar fra Front Office den 16. maj 2024
Dear JensinaThank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Warm Regards,Sun Peaks Grand & Conference Centre
10/10 Fremragende
elaine
Rejste med partner
10. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel with a great bar we loved our stay..parking is expensive at $33 a night
elaine
Overnattede 2 nætter i maj 2024
Svar fra Front Office den 12. maj 2024
Dear ElaineThank you for sharing your wonderful feedback with us! We're thrilled to hear that you had such a fantastic experience during your stay at Sun Peaks Grand Hotel and Conference Centre. Your perfect scores and kind words regarding various aspects of your stay, from the accommodations to the dining experience, are truly appreciated.We're especially glad to hear that our team members, including the Mantles team, provided exemplary service. We'll be sure to pass along your recognition to them.Please be advised that we offer packages on our website that include parking for your next visit and we look forward to welcoming you back to Sun Peaks Grand soon.Warm Regards,Sun Peaks Grand Hotel & Conference Centre
10/10 Fremragende
NEIL A
Rejste med partner
9. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very welcoming. Beautiful and comfortable room. Great amenities. We were there in the early spring and there were still lots of dining options and things to do.
NEIL A
Svar fra Front Office den 12. maj 2024
Dear NeilaThank you for taking the time to share your comments from your stay with us. We truly appreciate your wonderful feedback and will share your comments with our team.We truly value your feedback about our staff. We are very proud of our associates. They were thrilled to read your wonderful comments.We look forward to welcoming you back to Sun Peaks Grand in the future! Hope you will give us another chance to impress you.Warm Regards,Sun Peaks Grand Hotel & Conference Centre
10/10 Fremragende
Manfred and Linda
9. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We were the only ones in the hot tub and pool. Quite
Manfred and Linda
Overnattede 2 nætter i maj 2024
Svar fra Front Office den 12. maj 2024
Dear Mr. Brandon,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future.Warm Regards,Sun Peaks Grand Hotel & Conference Centre
2/10 Forfærdeligt
Lloyd
Rejste med partner
9. maj 2024
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, faciliteter
The staff at check in were incredibly rude. We were locked out from the parking garage, they hit us with parking fees that were not advertised and there is literally no one else on property and they tried to say they didn’t have a clean room available. Very disappointed. Won’t be returning.
Lloyd
Overnattede 1 nat i maj 2024
Svar fra Front Office den 9. maj 2024
Dear Mr. FischerUpon reading your review, it is obvious on this particular occasion we did not uphold the usual standard for which we are known, and wish to offer a sincere apology for the shortfalls you encountered during your stay with us. The parking rates are well posted within the amenities description on Expedia as well as on our own website and confirmation email you received. We provide heated, underground gated parking with direct access to the hotel and elevators to and from your guest room. We also offer Valet parking and EV charging at additional fees. Alternatively, you can park in a Sun Peaks Resort parking lot in the resort. There is still a parking fee, while less than the hotel parking, it is a surface gravel lot approximately 1.5km from the hotel. We offer packages on our website that include parking for your next visit Your feedback is valued and allows us to continually monitor and improve service standards and we appreciate the time you have taken to do so. It would certainly not be my wish to offer justification or find excuses – only to offer once again a sincere apology. Warm Regards,Sun Peaks Grand Hotel & Conference Centre
10/10 Fremragende
Kayley
Rejste med familie, Rejste med familie og småbørn
6. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay beautiful and perfect location!
Kayley
Overnattede 3 nætter i marts 2024
Svar fra Front Office den 9. maj 2024
Dear Kayley,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Warm Regards,Sun Peaks Grand & Conference Centre
10/10 Fremragende
Birinder
28. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Birinder
Overnattede 1 nat i april 2024
Svar fra Front Office den 29. apr. 2024
Dear BirinderDear ,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Best Regards,Sun Peaks Grand & Conference Centre
6/10 Okay
Brenda
Rejste med familie, Rejste med partner, Rejste med familie og småbørn
21. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter
This property is older with beautiful wood detail. The outside pool is lovely.
Brenda
Overnattede 1 nat i april 2024
Svar fra Front Office den 29. apr. 2024
Dear BrendaThank you for taking the time to share your comments from your stay with us. We truly appreciate your feedback and will share your comments with our team.Your feedback is valued and allows us to continually monitor and improve service standards and we appreciate the time you have taken to do so. Hope you will give us another chance to impress you. We look forward to welcoming you back to Sun Peaks Grand in the future! Best Regards,Sun Peaks Grand Hotel & Conference Centre.
10/10 Fremragende
Jason
19. apr. 2024
Jason
Overnattede 1 nat i april 2024
Svar fra Front Office den 29. apr. 2024
Dear JasonDear Jason,Thank you for taking the time to provide a rating from your recent stay at the Sun Peaks Grand Hotel & Conference Centre. We are happy that we were able to deliver an elevated experience to you. We are looking forward to welcoming you back for your next visit to Sun Peaks. Warm Regards,Sun Peaks Grand Hotel & Conference Centre
10/10 Fremragende
Tess
15. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Tess
Overnattede 1 nat i april 2024
Svar fra Front Office den 18. apr. 2024
Dear Tess,Thank you for taking the time to provide a rating from your recent stay at the Sun Peaks Grand Hotel & Conference Centre. We are happy that we were able to deliver an elevated experience to you. We are looking forward to welcoming you back for your next visit to Sun Peaks. Warm Regards,Sun Peaks Grand Hotel & Conference Centre
10/10 Fremragende
Robert
15. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Robert
Overnattede 1 nat i april 2024
Svar fra Front Office den 18. apr. 2024
Dear Robert,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Warm regards,Sun Peaks Grand & Conference Centre
10/10 Fremragende
Mike
Rejste med familie
14. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect location for all outdoor sports, great setting and facilities. Thoroughly enjoyed our stay at Sun Peaks Grand, nothing was too much problem for any staff members, friendly faces wherever we went. Definitely recommend Morrisseys bar for food and drinks.
Mike
Overnattede 1 nat i april 2024
Svar fra Front Office den 18. apr. 2024
Dear MikeThank you for taking the time to share your comments from your stay with us. We truly appreciate your wonderful feedback and will share your comments with our team.We truly value your feedback about our staff. We are very proud of our associates. They were thrilled to read your wonderful comments.We look forward to welcoming you back to Sun Peaks Grand in the future! Hope you will give us another chance to impress you.Sun Peaks Grand Hotel & Conference Centre.
10/10 Fremragende
Shelley
Rejste med partner
13. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We missed skiing by one day, but the hotel was wonderfully quiet and very few people, hot tub was wonderful, staff very helpful
Shelley
Overnattede 3 nætter i april 2024
Svar fra Front Office den 18. apr. 2024
Dear Shelley,Thank you for taking the time to provide a rating from your recent stay at the Sun Peaks Grand Hotel & Conference Centre. We are happy that we were able to deliver an elevated experience to you. We truly value your feedback about our staff. We are very proud of our associates. They were thrilled to read your wonderful comments.We are looking forward to welcoming you back for your next visit to Sun Peaks. Warm Regards,Sun Peaks Grand Hotel & Conference Centre
10/10 Fremragende
Rajeev
9. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very well maintained, elegant and inviting!!
Rajeev
Overnattede 2 nætter i april 2024
Svar fra Front Office den 9. apr. 2024
Dear Rajeev,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Sun Peaks Grand & Conference Centre
8/10 Udmærket
Mick
Rejste i en gruppe
8. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Very inconvenientl and expensive parking
Mick
Overnattede 1 nat i april 2024
Svar fra Front Office den 9. apr. 2024
Dear MickThank you for taking the time to share your comments from your stay with us. We truly appreciate your wonderful feedback and will share your comments with our team.We will take into consideration your feedback regarding the parking fee. Also, on our website, we have special rates which include a parking fee.We look forward to welcoming you back to Sun Peaks Grand in the future! Hope you will give us another chance to impress you.Warm Regards,Sun Peaks Grand Hotel & Conference Centre.
10/10 Fremragende
Lindsay
7. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lindsay
Overnattede 4 nætter i april 2024
Svar fra Front Office den 9. apr. 2024
Dear Lindsay,Thank you for taking the time to provide a rating from your recent stay at the Sun Peaks Grand Hotel & Conference Centre. We are happy that we were able to deliver an elevated experience to you.We are looking forward to welcoming you back for your next visit to Sun Peaks. Warm Regards,Sun Peaks Grand Hotel & Conference Centre
8/10 Udmærket
Carol
Rejste med familie
7. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was a pleasant weekend.
Carol
Overnattede 2 nætter i april 2024
Svar fra Front Office den 9. apr. 2024
Dear CarolThank you for taking the time to share your comments from your stay with us. We truly appreciate your wonderful feedback and will share your comments with our team.We look forward to welcoming you back to Sun Peaks Grand in the future! Best Regards,Sun Peaks Grand Hotel & Conference Centre.
2/10 Forfærdeligt
Melissa
Rejste med familie
7. apr. 2024
Synes ikke om: Service og personale
Not allowed to use facility pool due to other guests breaking rules - instead of just asking those creating disturbance to leave, they did not allow any guests to use the pool that had nothing to do with the situation- and this was the reason we booked this hotel , to have something fun to do one a me night stay
Melissa
Overnattede 1 nat i april 2024
Svar fra Front Office den 9. apr. 2024
Dear MelissaUpon reading your review, it is obvious on this particular occasion we did not uphold the usual standard for which we are known and wish to offer a sincere apology for the shortfalls you encountered during your stay with us. The pool has been closed 2 hours earlier due to a maintenance issue. The issue is the quality of the water. Unfortunately, we had a lot of uncooperative guests who overcrowded hot tubs, spilled drinks in the water and on the pool deck, and drank in the pool area. Braking of rules results in chemical imbalance, which is a health hazard.This is certainly not the image we wish to portray and I would like to apologize for the level of service you received. Your feedback is valued and allows us to continually monitor and improve service standards and we appreciate the time you have taken to do so. It would certainly not be my wish to offer justification or find excuses – only to offer once again a sincere apology. Best Regards,Sun Peaks Grand Hotel & Conference Centre
10/10 Fremragende
Douglas
Rejste med familie
7. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent experience all around
Douglas
Overnattede 4 nætter i marts 2024
Svar fra Front Office den 9. apr. 2024
Dear Douglas,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Best Regards,Sun Peaks Grand & Conference Centre
10/10 Fremragende
Gregory
6. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Activities!
Gregory
Overnattede 1 nat i april 2024
Svar fra Front Office den 9. apr. 2024
Dear Gregory,Thank you for taking the time to provide a rating from your recent stay at the Sun Peaks Grand Hotel & Conference Centre. We are happy that we were able to deliver an elevated experience to you. We are looking forward to welcoming you back for your next visit to Sun Peaks. Warm Regards,Sun Peaks Grand Hotel & Conference Centre
10/10 Fremragende
Mira
Rejste med familie og småbørn
4. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The best part about this property is the pool!
Mira
Overnattede 1 nat i marts 2024
Svar fra Front Office den 9. apr. 2024
Dear Mira,Thank you for taking the time to provide a rating from your recent stay at the Sun Peaks Grand Hotel & Conference Centre. We are happy that we were able to deliver an elevated experience to you. We are looking forward to welcoming you back for your next visit to Sun Peaks. Warm Regards,Sun Peaks Grand Hotel & Conference Centre
8/10 Udmærket
Perry
4. apr. 2024
Synes godt om: Rengøring, service og personale
Nice
Perry
Overnattede 2 nætter i april 2024
Svar fra Front Office den 9. apr. 2024
Dear PerryThank you for taking the time to share your comments from your stay with us. We truly appreciate your wonderful feedback and will share your comments with our team.We will work hard to make sure we can score 5/5 next time.Hope you will give us another chance to impress you.We look forward to welcoming you back to Sun Peaks Grand in the future! Sun Peaks Grand Hotel & Conference Centre.
10/10 Fremragende
Diana
3. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All good
Diana
Overnattede 1 nat i april 2024
Svar fra Front Office den 9. apr. 2024
Dear Diana,Thank you for taking the time to provide a rating from your recent stay at the Sun Peaks Grand Hotel & Conference Centre. We are happy that we were able to deliver an elevated experience to you. We are looking forward to welcoming you back for your next visit to Sun Peaks. Warm Regards,Sun Peaks Grand Hotel & Conference Centre
10/10 Fremragende
Ryan
Rejste med familie og småbørn
1. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice family stay over Easter long weekend. Perfect location for ski in / ski out, great rooms and hotel amenities including the indoor/outdoor pool and ski concierge.
Ryan
Overnattede 2 nætter i marts 2024
Svar fra Front Office den 9. apr. 2024
Dear Ryan,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Sun Peaks Grand & Conference Centre
10/10 Fremragende
Juan
Rejste med familie, Rejste i en gruppe
1. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It is more easier to find restaurants and go to the ski resort . But it should be including the parking fee.
Juan
Overnattede 2 nætter i marts 2024
Svar fra Front Office den 9. apr. 2024
Dear JuanThank you for taking the time to share your comments from your stay with us. We truly appreciate your wonderful feedback and will share your comments with our team.We will take into consideration your feedback regarding the parking fee. Also, on our website, we have special rates which include a parking fee.We look forward to welcoming you back to Sun Peaks Grand in the future! Best Regards,Sun Peaks Grand Hotel & Conference Centre.
8/10 Udmærket
Zafar, Vancouver
1. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel in a great location.
Zafar
Overnattede 3 nætter i marts 2024
Svar fra Front Office den 9. apr. 2024
Dear Zafar,Thank you for taking the time to provide a rating from your recent stay at the Sun Peaks Grand Hotel & Conference Centre. We are happy that we were able to deliver an elevated experience to you. We are looking forward to welcoming you back for your next visit to Sun Peaks. Warm Regards,Sun Peaks Grand Hotel & Conference Centre
10/10 Fremragende
??
29. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
??
Overnattede 2 nætter i marts 2024
Svar fra Front Office den 9. apr. 2024
Dear Guest,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Best Regards,Sun Peaks Grand & Conference Centre
8/10 Udmærket
Margaret
Rejste med familie
28. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice stay at this place with the outdoor hot tub is a great plus. Good for family with kids.
Margaret
Overnattede 2 nætter i marts 2024
Svar fra Front Office den 9. apr. 2024
Dear Margaret,Thank you for taking the time to provide a rating from your recent stay at the Sun Peaks Grand Hotel & Conference Centre. We are happy that we were able to deliver an elevated experience to you. We are looking forward to welcoming you back for your next visit to Sun Peaks. . We will work hard to make sure we can score 10/10 next time.Hope you will give us another chance to impress you.Warm Regards,Sun Peaks Grand Hotel & Conference Centre
6/10 Okay
Meryem
28. mar. 2024
Meryem
Overnattede 2 nætter i marts 2024
Svar fra Front Office den 18. apr. 2024
Dear MeryemThank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback as it help us in our efforts to offer each guest a unique resort experience. We noticed that some of the scores on your survey were low. This is certainly not the image we wish to portray and I would like to apologize for the level of service you received. We appreciate your time and hope that you will choose to stay with us again should your travels bring you back to Sun Peaks. Best Regards,Sun Peaks Grand Hotel & Conference Centre
8/10 Udmærket
Yanshan
27. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Yanshan
Overnattede 1 nat i marts 2024
Svar fra Front Office den 9. apr. 2024
Dear YanshanThank you for taking the time to share your comments from your stay with us. We truly appreciate your wonderful feedback and will share your comments with our team.We look forward to welcoming you back to Sun Peaks Grand in the future! Sun Peaks Grand Hotel & Conference Centre.
2/10 Forfærdeligt
Antonio
Rejste med familie
26. mar. 2024
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staffs were not friendly. I am not going to come back this hotel anymore
Antonio
Svar fra Front Office den 9. apr. 2024
Dear AntonioIt was a pleasure to have recently a conversation with you. We are happy to hear that our staff was welcoming, and friendly, and the only concern is the price.We strive to provide exceptional service to our guests and clearly, we have fallen short for you on this occasion. Please accept my apologies for these shortcomings. Your feedback will be used to better elevate our service levels.We certainly hope this experience has not placed us in your permanent disfavour and we have the opportunity to welcome you back to Sun Peaks Grand in the future! Best Regards,Sun Peaks Grand Hotel & Conference Centre.
6/10 Okay
Kaveh
25. mar. 2024
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Pool and hot tub are very old and need a major renovation. Pool was very cold.
Rooms were ok. Ice room was also very run down and needs renovation. Elevators are slow and need to be updated.
Overall.... For the price, it's an old hotel and is due for renovation.
Kaveh
Overnattede 1 nat i marts 2024
Svar fra Front Office den 9. apr. 2024
Dear KavehUpon reading your review, it is obvious on this particular occasion we did not uphold the usual standard for which we are known and wish to offer a sincere apology for the shortfalls you encountered during your stay with us. We will take into consideration your feedback regarding the Hotel facilities and Ice room. I will pass this information on to our senior management team. We will work hard to make sure we can score 10/10 next time.We apologize for the inconvenience caused by the elevator being slow duration your stay. We understand the frustration this may have caused, and we apologize for any inconvenience. Please know that we take your feedback seriously, and we will work diligently to address and rectify these issues to ensure a more comfortable stay for you and our future guests.It would certainly not be my wish to offer justification or find excuses – only to offer once again a sincere apology. Hope you will give us another chance to impress you.Best Regards,Sun Peaks Grand Hotel & Conference Centre
10/10 Fremragende
Boris
Rejste med familie
25. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great. Would stay there again
Boris
Overnattede 3 nætter i marts 2024
Svar fra Front Office den 9. apr. 2024
Dear Boris,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Sun Peaks Grand & Conference Centre
6/10 Okay
Peter
25. mar. 2024
Peter
Overnattede 1 nat i marts 2024
Svar fra Front Office den 18. apr. 2024
Dear PeterThank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback as it help us in our efforts to offer each guest a unique resort experience. We noticed that some of the scores on your survey were low. This is certainly not the image we wish to portray and I would like to apologize for the level of service you received. We appreciate your time and hope that you will choose to stay with us again should your travels bring you back to Sun Peaks. Best Regards,Sun Peaks Grand Hotel & Conference Centre
8/10 Udmærket
Valerie
Rejste med familie
24. mar. 2024
Great for families
Valerie
Overnattede 2 nætter i marts 2024
Svar fra Front Office den 9. apr. 2024
Dear ValerieThank you for taking the time to share your comments from your stay with us. We truly appreciate your wonderful feedback and will share your comments with our team.We look forward to welcoming you back to Sun Peaks Grand in the future! Sun Peaks Grand Hotel & Conference Centre.
10/10 Fremragende
Marina
Rejste med familie
24. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Best location in Sun Peaks, the pool facing the ski hill was a plus. Very family oriented, we felt welcome.
Marina
Overnattede 4 nætter i marts 2024
Svar fra Front Office den 9. apr. 2024
Dear MarinaThank you for taking the time to share your valuable feedback with us. We are ecstatic that you enjoyed your time with us here at Sun Peaks Grand. We have shared your review with our team members as it is always wonderful to have the opportunity to celebrate with everyone and to recognize what our guests feel we are doing right. We look forward to welcoming you back to Sun Peaks Grand in the future! Hope you will give us another chance to impress you.
10/10 Fremragende
James
23. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sun peaks is one of the best places to be, friendly staff and nice facilities
James
Overnattede 1 nat i marts 2024
Svar fra Front Office den 9. apr. 2024
Dear James,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We truly value your feedback about our staff. We are very proud of our associates. They were thrilled to read your wonderful comments.We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Best Regards,Sun Peaks Grand & Conference Centre
8/10 Udmærket
Shane
22. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Slowest elevators ever.
Shane
Overnattede 1 nat i marts 2024
Svar fra Front Office den 9. apr. 2024
Dear ShaneThank you for taking the time to share your comments from your stay with us. We truly appreciate your wonderful feedback and will share your comments with our team.We apologize for the inconvenience caused by the elevators during your stay. We understand the frustration this may have caused, and we apologize for any inconvenience. Please know that we take your feedback seriously, and we will work diligently to address and rectify these issues to ensure a more comfortable stay for you and our future guests.We look forward to welcoming you back to Sun Peaks Grand in the future! Hope you will give us another chance to impress you.Sun Peaks Grand Hotel & Conference Centre.
10/10 Fremragende
Marcia
20. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Marcia
Overnattede 4 nætter i marts 2024
Svar fra Front Office den 9. apr. 2024
Dear Marcia,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Sun Peaks Grand & Conference Centre