Hoteller i Sugar Grove

"So there was an incident while my wife was drying her hair w/ the hair dryer, the electrical fuse burned out. It destroyed her hair dryer. And it was a regular hair dryer. Not some fancy one needing more power than usual. The maintenance guy who was working at the time helped us out immensely. He even helped us communicate with the front desk in getting us a new room. So that deserves high praise. One bad note is that our top bed sheets smelled like urine. Luckily, we were transferred to...

"Facility was okay to be honest. Room had loose flooring. Bed was comfortable but during the night I was bitten by something. Either a spider or something else. Floors in room were very dirty, make sure you have socks to wear. Ice machine on 3rd floor had no ice and was not replenished during the duration of our stay."

"I want a refund, I could not stay there. The room had a weird odor, the window was open and the air conditioning was off. The staff went and sprayed the unit, with something too strong. The floors were sticky. Everything on the room was run down and old. They charged me $12 for housekeeping. The staff was nice but a really rundown property. The hallways smell of smoke. Truly disappointed."

"Very clean & very nice staff"

"Everything was perfect - spotless hotel with great amenities and a solid breakfast!"

"Todo muy bien excepto el personal de recepcion. Necesitan capacitarlos y seleccionar bien. Ya he estado en varias ocaciones y he tenido problemillas muuuy tontos. La señora estadounidense que creo ya no esta, ella muy bien al igual que la chica estadounidense, son personas pensantes y atentas a ayudarte. Conoci a un Indio (creo) joven que tambien pero en general el resto son muy desatentos y creo que no razonan ni les importa si tienes un problema. Lo que ocurrió la semana pasada fué que se...

"Great place! Great staff! Yash is AMAZING"

"Fast checking in. Clean room."

"This is an excellent property, and I will stay here again the next time I’m in the Chicago area. The room was clean, the staff were incredibly friendly and helpful, and the pool was well-maintained and a comfortable temperature for swimming. Excellent value."

"The place was very clean & customer service was excellent. The beds & room were comfortable, and near, easy access to stores, Enjoyed our stay."

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"Der er lidt for langt til Chicago centrum. Hotellet har snydt os ved at fakturere os to gange for opholdet. Værelses var fint men hotellet lidt kedeligt."

"The staff members during the day are personable and friendly. I had some issues with the room but the staff took care of them quickly. The property is older so these smaller issues are to be expected. Night time is super quiet and I felt safe.Overall a decent experience"

"The staff were wonderful, except that hot food for the breakfast was not available until nearly 7 a.m. (posted breakfast times were 6-9 a.m.). Biggest problem was just the noise. Listened to insterstate traffic all night, and the conversation in the room next door as well as in the hall. Not yelling, not partying, but voices went right through the connecting door as though it was open. Good earplugs solved this."

"Checkin was efficient, we were a large group in town for a tournament, staff was friendly and helpful. Hotel was clean and safe."

"Staff was very friendly. Room was clean. Needed a microwave. Maybe bigger garbage cans?"