Hoteller nær Stillman's Defeat Memorial Site

"There is noone on staff. You walk in and talk to a person on a screen. The only vending machine is a pop machine so I paid $3 and the bottle of Dt.Dew I got was EIGHT MONTHS EXPIRED. Had there been someone on staff I might have been able to get what I paid for. There was also screaming children until after midnight in the next room. There was also someone with a barking dog when pets were not supposed to be allowed. Had there been staff to deal with any of these issues it would have been nice. I...

"Key card system is a complete mess after hours. "

"Room was dirty shower curtain was yellow at the bottom . And no safe on site "

"Horrible customer service. Housekeeping low rate for an expensive property. Engineering left a mess in our room and left the door unlocked. And with all this overplay from the General Manager and no phone call from the 2nd in command. This hotel has no appreciation or connection to pleasing guests. "

" I was born and raised in Rockford, so I have a pretty high tolerance for most people and really any type of situation.— I booked through Expedia for a 6 night stay. The first room clearly needed a deep clean, with sticky residue on furniture and what looked like mouse droppings. Around 10pm on my first night (7 hours after I booked into my room) I heard rustling noises. I discovered a stray cat inside my locked second-floor room. I still have no explanation for how the cat got in, I think it...

"Clean room"

"Rooms were worn down, from the 80s, dirty rooms, cigarette burns on bed cover and shower curtain..Heater did not work in first room. Very worn down. It is more like a extended stay than inn as there was no room service or fresh towels "

"Discovered several issues. Staff had me try several rooms. One room had a broken shower. One room had not been cleaned appropriately. A third room had signs of pests. "